The Oregon Clinic

Supporting high-volume inbound phone team, scheduling appointments, verifying insurance, managing referrals, updating records, supporting administrative tasks. | Minimum 1 year work experience, preferably in medical office, with good communication skills and ability to multitask. | Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Gastroenterology South Clinic located in Newberg. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Gastroenterology South Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this phone-based role include: • Primarily responsible for supporting a high-volume inbound phone team by scheduling appointments in an efficient and timely manner. • Completing and verifying insurance information. • Answering phones on a multi-line system. • Managing inbound referrals. • Updating registration and EMR records as needed. • Performing additional administrative and support tasks as assigned. Salary: Hiring range, based on experience and credentials: • Level I - $19.18- $25.96 per hour. • Level II - $21.10 - $28.55 per hour. • Level III - $23.21 - $31.41 per hour. Workdays: This role is located at the Gastroenterology-South Clinic in Newberg. Hybrid/Remote work is available, and the role can become primarily remote once training is completed, and expectations are met. Typical hours are Monday-Friday, (7:50 am-4:50 pm). Qualifications that support success in this role are based on education, experience and values including: • Minimum of one (1) year work experience, preferably in a medical office is strongly preferred. Specialty care GI experience is a plus! • Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus! • Demonstrated ability to initiate, work independently, and effectively multitask. • Excellent attendance and work ethic. • Positive attitude and desire to be a team player. • Ability to communicate professionally and effectively with patients, physicians and other team members. • A commitment to patient-focused care, privacy, and safety. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today! Premium Benefits: • Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance • Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options • Work-Life Balance: Paid Time Off plus 9 paid holidays annually • Wellness Support: Robust wellness program and employee assistance services • Commuter Benefits: 70% of Tri-Met transit pass covered • Additional Perks: Employee discounts and optional benefits like Pet Insurance Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are: • Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity. • The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office. • Dedicated to providing the highest value care tailored to the needs of each unique patient. • Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian. Our Commitments: • Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration. • A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.

Collaborate with clinical and IT teams to optimize EHR systems, provide training and support, troubleshoot workflows, and ensure compliance with healthcare standards. | Bachelor’s degree preferred, 2+ years clinical informatics experience with EHR systems required, EpicCare Ambulatory proficiency or certification strongly preferred, ability to provide technical support and training. | Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose Join us at The Oregon Clinic as a full-time Clinical Informatics Specialist. Must live in the Portland or SW Washington area, as travel to TOC clinic locations will be required. Work alongside a collaborative team of patient-focused colleagues in our thriving Central Administration office. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this role include: • Provides excellent customer service to all external and internal customers (i.e. patients, families, referring providers, insurance companies and other TOC departments). Includes effective, friendly, professional and timely communication while anticipating and prioritizing customer's needs. • Collaborate with clinical teams, IT professionals, and leadership to implement, optimize, and maintain the EHR system and integrated technologies. • Design, analyze and optimize clinical workflows to enhance efficiency, user satisfaction, and/or the patient care experience. • Participates in system upgrades; maintains knowledge of upcoming workflow and functionality changes; Tests, communicates, and/or trains users; ensuring organizational readiness. • Provides training and support for informatics systems, new workflows/functionality, ensuring adoption and proper use. • Assists with troubleshooting day to day workflow related issues. Provides technical support to clinical staff. • Provides education to users on appropriate system usage per standards to ensure compliance with documentation and billing standards. • Participates in clinic rounding; provides at-the-elbow end-user support for clinical workflows. • Supports Provider efficiency, leveraging signal data and advanced knowledge of Epic efficiency tools and best practices. • Teamwork: Shows respect, collaboration, and support for coworkers/supervisor/providers. Communicates effectively and professionally, accepts accountability. Remains flexible to changes and promotes a successful work environment. • Safety & Policy Compliance: Adheres to TOC safety and health best practices. Consistently follows relevant laws & TOC policies, including Code of Conduct, Use of Personal Cell Phones, Attendance, IT Systems and Timekeeping policies. Maintains confidentiality, protects sensitive information, and adheres to HIPAA, security, and privacy rules. Salary: Hiring range, based on experience and credentials: • Level I: $88,729.70 - $133,189.06 per year. • Level II: $97,671.97 - $146,507.96 per year. Workdays: This role is located at Central Administration Office. Travel to TOC Clinics will be required. Possibility of going to some Hybrid/Remote after training and expectations are met. Must live in Portland or SW Washington. Typical hours are Monday-Friday, (8:00 a.m.-5:00 p.m.). Qualifications that support success in this role are based on education, experience and values including: • Bachelor’s degree in a relevant field is preferred. • A minimum of two (2) years in a position that has the same or similar primary duties working with a clinical information system within a healthcare setting is required. A minimum of three (3) years’ experience is strongly preferred. • EpicCare Ambulatory proficiency or certification is strongly preferred; Informatics certifications or credentialing may be equivalent for up to 2 years of experience for this position at the hiring manager’s discretion. • Completion of Epic for the CI Certification is required within 6 months of employment. • Experience with relevant standards, procedures, and best practices. Experience with highly complex Clinical Applications projects. • Strong attention to detail, organizational skills, and follow-through on personal and team tasks. • Adept at clearly and thoroughly documenting complex processes. • Excellent attendance and work ethic. • Positive attitude and desire to be a team player. • Ability to communicate professionally and effectively with patients, physicians, and other team members. • A commitment to patient-focused care, privacy, and safety. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today! Premium Benefits: • Healthcare: Employee is 100% covered Medical, Dental, Vision, and Prescription Insurance • Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options • Work-Life Balance: Paid Time Off plus 8 paid holidays annually • Wellness Support: Robust wellness program and employee assistance services • Commuter Benefits: 70% of Tri-Met transit pass covered • Additional Perks: Employee discounts and optional benefits like Pet Insurance Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are: • Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity. • The largest physician-owned, multi-specialty medical and surgical practice in Oregon with a team of 1,500 team members across 30 specialties and our business office. • Dedicated to providing the highest value care tailored to the needs of each unique patient. • Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian. Our Commitments: • Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration. • A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.

Manage patient check-ins and check-outs, schedule and reschedule appointments and surgeries, handle insurance information, answer multi-line phones, and update patient records. | Requires minimum 1 year medical front office experience, familiarity with insurance and referral processes, EMR experience preferred, strong communication skills, and commitment to patient-focused care. | Make an Impact at The Oregon Clinic! Premium Benefits, Competitive Pay, and Inspiring Purpose Join us at The Oregon Clinic as a full-time Patient Services Specialist. Work alongside a collaborative team of patient-focused colleagues and physicians in our thriving Ear, Nose & Throat East at Gateway Clinic, located in Northeast Portland. Each patient receives the highest value care tailored to their needs. Every person at TOC makes a difference in our mission of delivering world-class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you'll help ensure that patients at The Oregon Clinic Ear, Nose & Throat East at Gateway Clinic receive the highest value care tailored to their needs. Using excellent customer service and communications skills, your primary duties in this phone-based role include: • Responsible for checking in and out new/established patients. • Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients' surgeries and/or appointments according to all office protocols and physician requests in an efficient and timely manner. • Obtaining and completing insurance information. • Answering phones on multi-line system. • Updating records as needed. • Other duties as assigned. Salary Hiring Range, Based On Experience And Credentials • Level I - $19.18- $25.96 per hour. • Level II - $21.10 - $28.55 per hour. • Level III - $23.21 - $31.41 per hour. Workdays: This role is located at Gateway Medical Office Building. Occasional coverage at the ENT East Gresham Clinic will be required as needed. Typical hours are Monday-Friday, (8:30 am-5:00 pm). Qualifications that support success in this role are based on education, experience and values including: • Minimum of one (1) year of previous medical front office experience is strongly preferred. Specialty care ENT experience is a plus! • Prior experience in Surgery or other complex scheduling is preferred. • Prior Electronic Medical Record (EMR) experience is preferred. Epic experience is a plus! • Familiarity with insurance and referral processes. • Demonstrated ability to initiate, work independently, and effectively multitask. • Excellent attendance and work ethic. • Positive attitude and desire to be a team player. • Ability to communicate professionally and effectively with patients, physicians and other team members. • A commitment to patient-focused care, privacy, and safety. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve. Make an impact in patient-focused healthcare. Look forward to coming to work and feel good about the work you do - apply today! Premium Benefits • Healthcare: Employee is 100% covered Medical, Dental, Vision, and Prescription Insurance • Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options • Work-Life Balance: Paid Time Off plus 8 paid holidays annually • Wellness Support: Robust wellness program and employee assistance services • Commuter Benefits: 70% of Tri-Met transit pass covered • Additional Perks: Employee discounts and optional benefits like Pet Insurance Patients and peers recognize The Oregon Clinic as a top regional healthcare provider and employer. We are: • Guided by our values of dedicating to excellence, compassionate and joyful connection, inclusive collaboration, listening humbly, and leading with integrity. • The largest physician-owned, multi-specialty medical and surgical practice in Oregon, with a team of 1,500 team members across 30 specialties and our business office. • Dedicated to providing the highest value care tailored to the needs of each unique patient. • Proud to be consistently ranked by our employees as a Top 10 Workplace by The Oregonian. Our Commitments • Diversity, Equity, & Inclusion: We are more than an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration. • A safe workplace: We are an alcohol and drug-free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.