The Hanover Insurance Group

Manage a multi-team specialty and large loss claims department, oversee financial and operational performance, lead talent management and development, and participate in enterprise projects. | MBA or JD preferred with at least 7 years managing leaders in claims, strong leadership, problem solving, communication skills, and technical knowledge of specialty claims. | For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Claims team is currently seeking a Director Specialty and Large Loss Claims to join our growing team. We offer a flexible hybrid work model that supports a blend of in-office and remote work. Fully remote work arrangements are also considered. This is a Full Time/Exempt role POSITION OVERVIEW: Responsible for managing a specialty and large loss claim multi-team department. Expectation that multiple managers will report to this role. Technically proficient in specialty and large loss claims and highly engaged with the business and reporting. Participates in enterprise or claims wide projects as requested. IN THIS ROLE YOU WILL: • Ongoing activities associated with work product quality, including technical leadership/understanding of claims relevant areas managing team’s performance through file review results, financial activity analysis, ad hoc reports, and other methods. • Provide feedback and coaching and take appropriate action. • Accountable for expense oversight related to claim handling activities • Manage according to established expense, reserve and settlement authority levels • Build positive relationships with internal/external customers to accomplish organizational goals. Engage with the relevant business partners to analyze relevant data and benchmarks, review policy language, analyze trends and support agency relationships. • Act as an expert resource for direct reports, other teams, business units and claims leadership • Lead and/or participate in initiatives that support claims strategies and financial goals • Responsible for assessing the present and future resource needs (based on function, location, and region) and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce. Talent/Performance Management • Develop leaders as part of succession planning / Promote talent management for succession planning • Participates in hiring Claim personnel's within their operation • Participate in monitoring volume and business plans, make timely staffing recommendations within established models and participate in identifying the ideal candidate • Participate in disciplinary action up to and including termination • Authorize opportunities for technical and industry training as part of a personal and professional development program • Direct performance management by setting cascading goals, giving and receiving feedback, documenting and delivering performance reviews, addressing performance issues, creating and implementing development plans while conforming to policies and other internal procedures • Responsible for salary administration recommendations that are directly linked to individual performance • Daily oversight of resources, workflow and processes WHAT YOU NEED TO APPLY: • MBA or Juris Doctor preferred with related management experience at least 7 years, including managing other leaders • Effective problem solver who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution. • Anticipates needs of the customer and takes a proactive approach to ensure they are met. • Hires and develops the right people in the right place at the right time to deliver exceptional claim handling results and quality service. • Able to multi-task and reprioritize • Effectively and creatively utilizes all resources (systems, people, etc.) to manage daily operations • Strong people management skills, effective at coaching and motivating staff. Serves as a role model in building effective relationships • Possess technical knowledge of complex specialty or related claims combined with the ability to lead and develop others in that area • Excellent communicator; communicates frequently in a clear, concise manner • Able to understand and articulate claims operations in a way that drives and achieves team(s) results • Proficient using MS Office and various vendor software Physical Demands and Work Environment: • Ability to use a personal computer and other standard office equipment • Ability to sit and/or stand for extended periods • Required to work on-site as needed • Ability to travel as necessary • Ability to work hours in excess of 40 hours per week • Ability to work in a fast paced, changing or stressful environment • Ability to perform work in a noisy/loud work environment CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: • Medical, dental, vision, life, and disability insurance • 401K with a company match • Tuition reimbursement • PTO • Company paid holidays • Flexible work arrangements • Cultural Awareness Day in support of IDE • On-site medical/wellness center (Worcester only) • Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

Lead strategic design and oversight of health, welfare, retirement, leaves and well-being programs, manage vendors, ensure compliance, oversee budget, and lead a team of benefits professionals. | 10+ years of benefits leadership experience in a large or publicly traded company, deep technical knowledge of benefits design and administration, strong financial acumen, and proven leadership skills. | For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Human Resource Team is seeking a Assistant Vice President of Benefits & Well Being. This is a full time, exempt role. Candidates may sit anywhere in the country and operate in either a hybrid or remote setting. Position Overview In this role, the Head of Benefits & Well Being will be responsible for the strategic design, implementation, and oversight of the organization’s health, welfare, retirement, leaves and well-being programs. This leader will play a critical role in enhancing employee experience, optimizing benefit offerings, and championing a culture of holistic well-being across the organization Key Responsibilities • Strategic Leadership: Lead the strategy and design of all North America benefit programs. Monitor emerging trends and shifts in business direction, proactively assessing and benchmarking programs to enhance competitiveness and relevance, while aligning with strategic and financial goals and supporting employee engagement. • Data-Driven Insights: Utilize strong analytical capabilities to evaluate the performance, competitiveness, and cost-effectiveness of benefits programs. Leverage data-driven insights to guide strategic enhancements and ensure alignment with organizational objectives. • Vendor Management: Own and cultivate strategic relationships with all benefit vendors (e.g., brokers, consultants, insurance carriers, record-keepers) and other administrative or legislative agencies. Collaborate effectively with internal partners, including Legal, Tax, Finance, HR Services and Payroll. • Compliance: Ensure compliance with all federal, state, and local laws and regulations (e.g., ERISA, ACA, HIPAA, FMLA) • Committee Leadership: Serve as a member of the Benefits Committee, ensuring compliance and effective administration of programs managed by internal resources or third-party vendors. • Budget Oversight: Oversee and manage the budget for all benefit plans, collaborating with the Finance team during the annual budgeting process. • Benefit Administration: Provide oversight for benefit administration, monitoring vendor performance to ensure high-quality service delivery. • Thought Leadership: Provide expertise and thought leadership to departmental and cross-functional initiatives. Lead benefit plan due diligence related to merger and acquisition activities. • Team Leadership: Directly lead a team of 3 Benefits professionals and share leadership accountability for benefits operations within HR Services. Core Competencies, Skills and Experience • Experience: 10+ years of relevant benefits experience, with a proven track record of managing and influencing teams in a publicly traded company or large, diversified firm. • Education: A Masters or Bachelors degree or an equivalent combination of education and directly relevant experience. • Technical Expertise: Deep knowledge of benefits design and administration, including regulatory, tax, and legislative matters impacting program design and administration. • Communication Skills: Exceptional written and verbal communication skills, with the ability to effectively discuss and influence technical benefit matters with senior leaders, including C-suite executives. • Financial Acumen: Strong financial and analytical skills for conducting cost-benefit analyses and effectively managing benefit expenses. • Operational Excellence: Demonstrated ability to translate vision into action, manage multiple priorities, improve operations, and maintain positive relationships while delivering results in a fast-paced, collaborative and complex environment. • Leadership Skills: Proven coaching, mentoring, and employee development capabilities. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: • Medical, dental, vision, life, and disability insurance • 401K with a company match • Tuition reimbursement • PTO • Company paid holidays • Flexible work arrangements • Cultural Awareness Day in support of IDE • On-site medical/wellness center (Worcester only) • Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

Lead and manage multiple complex IT projects using both Agile and traditional methodologies, collaborating with business and technical teams to deliver technology solutions on time and within budget. | 7+ years of project management experience with Agile and Waterfall methodologies, strong business acumen, budget and resource management skills, and ability to lead cross-functional teams. | For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our IT organization is currently seeking a Sr. IT Project Manager to join our growing team in our Worcester, MA office or remote work arrangement. This is a full time, exempt position. POSITION OVERVIEW: The position offers the opportunity to partner with business and technology leadership at the Hanover while leading a cross-functional team delivering on a multi-year roadmap. If you love working in a collaborative, innovative and learning environment, then we want to hear from you. This is an exciting opportunity for an experienced project manager looking for a new creative challenge. As a member of the team, you are expected to lead the execution and delivery of technology projects while collaborating with business partners to advance the organization. You are methodical, have excellent communication and time management skills – and can utilize those skills effectively across various business units. Ultimately, the Sr. IT Project Manager is responsible for managing a wide range of technology projects of varying complexity. With your solid blend of technical, and business facing skills, you will successfully partner with areas across the enterprise to lead delivery of projects in their area. IN THIS ROLE, YOU WILL: Lead complex projects and has accountability for the estimating, planning, scheduling, tracking, management of risk, budget, change management, problem resolution, reporting and communicating Manage multiple projects simultaneously that may include application development, vendor-based software implementations, infrastructure changes, process development, tool selection or multiple combinations of each Have the ability to guide and direct team members and technical subject matter experts through design, MVP, development and deployment of solutions Have strong project plan management experience including work breakdown structures, milestones, dependencies and identification of critical path Have strong experience in managing Agile projects using Scrum, Kanban, Scrumban Have strong experience in managing projects that use both plan driven as well as Agile techniques to deliver successful outcomes Manage project outcomes to ensure implementations are fit for use and purpose and support long term goals and objectives Manage interdependencies within their projects Provide transparency and reporting to overall governance and steering structure Lead the interaction with business partners, project team members, other IT colleagues, and external vendors to ensure clarity of the business problem, outcome and scope and ensures issues and risks are understood and resolved. Be responsible for building team alignment, encouraging team effort and successes, embracing continuous performance improvement through coaching, modeling the way, and developing followership through his/her daily interactions with the team. Manage the vendor outcome through active collaboration and feedback with Program Management and Vendor Management Solicits and applies standards and best practices as defined by the project management Center of Excellence (Coe) and the Project Management Office (PMO) WHAT YOU NEED TO APPLY: 7+ Years of related experience with project & program delivery (Waterfall, Agile or Iterative, Hybrid) Bachelor’s degree with a preference of technology/computer science field or equivalent work experience Familiarization with project management tools such as MS Project, Planview, Jira, ADO, ServiceNow. Strong Business Acumen - Knowledge of P&C products preferred along with experience in managing projects related to Data Platforms Strong experience in establishing governance fit for the size of the project Strong experience in creating resource allocation plans, detailed implementation plans and change management Strong experience in managing budgets Strong relationship management skills – Ability to effectively collaborate with business & IT partners and to foster strong relationships with them to aid successful project delivery Strong ability to connect dots and build integrated plans that include business timelines for filings, intersecting IT project timelines and deliverables where dependencies exist, and outside project risks. Someone with an anticipatory mindset rather than a reactionary one. Strong communication (written and verbal) and negotiation skills Strong leadership skills that deliver results and align with our CARE values Must eligible to work in the US without requiring sponsorship now or in the future (IE. Green card holder or US citizen) CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: Medical, dental, vision, life, and disability insurance 401K with a company match Tuition reimbursement PTO Company paid holidays Flexible work arrangements Cultural Awareness Day in support of IDE On-site medical/wellness center (Worcester only) Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.