The Guardian Life Insurance Company of America

Design and implement AI solutions using LLMs and NLP to automate workflows and improve decision-making. | Bachelor's degree with 4+ years in AI/ML, experience with LLMs, NLP, and software engineering practices, preferably in insurance. | Overview Guardian is on a transformation journey to evolve into a modern, forward-thinking insurance company committed to enhancing the wellbeing of its customers and their families. This role presents a distinctive opportunity to drive real-world impact by applying cutting-edge AI to transform how Guardian does business. Guardian’s Data & AI team spearheads a culture of intelligence and automation across the enterprise, creating business value from advanced data and AI solutions. Our team includes data scientists, engineers, analysts, and product leaders working together to deliver AI-driven products that power growth, improve risk management, and elevate customer experience. Guardian created the Data Science Lab (DSL) to reimagine insurance in light of emerging technology, evolving consumer needs, and rapid advances in AI. The DSL expedites Guardian’s transition to data-driven decision making and fosters innovation by rapidly testing, scaling, and operationalizing state-of-the-art AI. We are seeking a Data Scientist, Agentic AI—an experienced individual contributor with strong experience in Agentic AI, large language models (LLMs), and natural language processing (NLP) and a track record of turning advanced research into practical, impactful enterprise solutions. This role focuses on building, deploying, and scaling agentic AI systems, large language models, and intelligent automation solutions that reshape how Guardian operates, serves customers, and drives growth. You’ll collaborate directly with senior executives on high-visibility projects to bring next-generation AI to life across Guardian’s products and services. You Will: Key Responsibilities Design and implement Agentic AI solutions that automate business workflows, improve decision-making, and enhance customer and employee experiences. Apply LLMs and generative AI to process and interpret unstructured data such as contracts, underwriting notes, claims, medical records, and customer interactions. Develop autonomous agents and reasoning systems that integrate with Guardian’s platforms to deliver measurable business outcomes. Collaborate with data engineers and AIOps teams to ensure models are scalable, robust, and production-ready. Translate research in agentic AI and reinforcement learning into practical applications for underwriting, claims automation, customer servicing, and risk assessment. Work closely with product owners, engineers, and business stakeholders to define use cases, design solutions, and measure impact. Contribute to the Data Science Lab by building reusable components and frameworks for developing and deploying agentic AI solutions. Adhere to AI and LLM governance, documentation, testing, and other best practices in partnership with key stakeholders. You are: Passionate about applying advanced AI techniques to solve real-world business challenges. Curious about agentic AI, autonomous systems, and LLM-based solutions that transform industries. A hands-on builder who enjoys moving solutions from prototype to deployment. Comfortable collaborating in cross-functional teams and aligning technical solutions with business goals. You have: PhD with 0–1 years of experience, Master’s degree with 2+ years, or Bachelor’s degree with 4+ years in Statistics, Computer Science, Engineering, Applied Mathematics, or related field. Experience in insurance industry (Underwriting Experience is Preferred) 2+ years of hands-on experience in AI/ML modeling and development. Solid understanding of probability, statistics, and machine learning fundamentals. Strong programming skills in Python and familiarity with frameworks like PyTorch, TensorFlow, and LangGraph. Experience with LLMs, generative AI, and multi-step reasoning systems. Excellent problem-solving and analytical skills with attention to detail. Strong communication skills and ability to collaborate effectively with product and engineering teams. Working knowledge of core software engineering concepts (version control with Git/GitHub, testing, logging, ...). Working knowledge of a variety of machine learning techniques (clustering, decision tree, bagging/boosting artificial neural networks, etc.) and their real-world advantages/drawbacks. Location: Three days a week at a Guardian office in New York, NY, Holmdel, NJ, Bethlehem, PA, or Boston, MA Work Authorization Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship now or in the future. Salary Range: $95,170.00 - $156,355.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday. Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com. Visa Sponsorship: Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.

Lead technical development of scalable, performant web applications using React, Next.js, and Node.js, collaborating with cross-functional teams to deliver customer-facing digital experiences. | 10+ years experience in JavaScript/TypeScript with React, Next.js, Node.js, API development, AWS, Agile methodologies, and strong communication skills, with a BA/BS degree. | Overview We are seeking a highly motivated Technical Lead/Lead Software Engineer to join our team. In this role, you will be a part of shaping Guardian’s most critical customer-facing digital experiences, utilizing various frameworks such as React, Next and Node. This position requires technical familiarity with building scalable, performant web applications in AWS, working collaboratively with a team of engineers, collaborating with business leaders, UI/UX, data and leadership to create best-in-class experiences for our customers. What you will get to do: Be Creative - have the freedom to innovate, modernize and create technical solutions to solve complex business problems Be Collaborative - work with product and design to deliver robust user experiences. Be Precise - understand the business goals behind every feature and create a solution that can deliver Be Awesome - launch products that you can be proud of What you bring to the table: 10+ years of experience delivering resilient, highly performant, public-facing web applications that have had demonstrative business impact. Highly proficient in Javascript/Typescript (Node/React/Next/NestJS/Jest), including advanced patterns to architect large applications, build strategies to maintain these apps in good standards and mentor the team in the appropriate standards. Extensive experience in API development best practices (REST/GraphQL) and integration with third-party systems. Experience with Redis, micro-frontends and micro-services desirable. Mastery of web fundamentals, including vanilla Javascript, HTML, CSS, and web core vitals performance management. Experience developing complex applications in an Agile environment as part of a team of engineers, designers, product experts, marketers, and strategists Experience with modern web application development, including building tools, testing, CI/CD and AWS. Strong problem-solving skills and attention to detail. Working knowledge of security best practices, e.g.: OWASP, dealing with PII data. Excitement, energy, and strong people skills including excellent written and verbal communication. BA/BS degree in computer science or relevant history Location: 3 days a week at a Guardian office in New York, NY, Bethlehem, PA or Holmdel, NJ Salary Range: $118,980.00 - $195,465.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday. Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com. Visa Sponsorship: Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.

Assist Sales Representatives with renewals and add-on sales by generating plan options, negotiating rates, and managing communications to support retention and growth. | 3-5 years sales or insurance industry experience, strong communication and negotiation skills, proficiency with Microsoft Office and Guardian systems, and a BA/BS degree or equivalent. | Client Manager Associate, Select Market The Client Manager Associate, Select Market will assume overall responsibility for assisting Sales Representatives in the renewal process as well as recognizing opportunities to add additional lines of coverage to existing business. This position requires the individual to be an ambassador to the business and always use best practices. The Client Manager Associate is directly and/or indirectly accountable for activities associated with plan retention and Add Issue sales including, but not limited to, generating plan options and quotes for additional lines of coverage. The individual will proactively mine for Add Issue opportunities, as well as handle incoming renewal requests. A successful candidate demonstrates strong customer service acumen, strong consulting/negotiation skills, and a deep product knowledge with a high degree of operational effectiveness. You Will: Provide renewal rate relief for the Select Market segment through negotiations with underwriting and generating plan options. Proactively identify Add Issue opportunities for the Select Market segment by generating reports and other strategies developed in collaboration with Sales Representatives. Follow up with producers and assistants regarding Renewal/Add Issue status; engage Sales Representatives as needed to help close the sale. Review Experience Reports with Sales Representatives for the Select Market; Package/deliver appropriate reports based on Sales Representative’s authorization; Understand, interpret, and clearly communicate renewal rates, options, and add issue quotes to the Producer/Assistant. Deliver renewals to the Producer/Assistant/Planholder via email or mail for the Select market segment. Serve as Subject Matter Expert on various Guardian systems (Salesforce, CPS, Panorama, etc.) capabilities, products, and workflow procedures. You Have: Competencies/Skills: Excellent communication skills Excellent customer service soft skills Strong consultative, negotiation, persuasion and influencing skills – sales orientation Ability to build and maintain collaborative working relationships at all levels Strong attention to detail Planning and organizational skills Strong mathematical aptitude/analytical skills Ability to adapt to change Ability to work independently Goal Oriented – meets Add Issue/persistency goals, etc. Computer proficiency in Microsoft Access, Excel, Word and PowerPoint, Salesforce, CPS, Panorama Ability to represent Guardian in a professional manner Knowledge: Solid knowledge of group insurance, products, contracts, and services Knowledge of underwriting principles and practices Education: BA or BS Degree or equivalent work experience preferred Experience: 3-5 years of industry experience preferably in a sales environment Demonstrated success in servicing Producer/Assistants/Customers Location and Work Arrangement: The preferred location for the Client Manager Associate is the Atlanta, GA area. The successful hire will work a hybrid arrangement (at least one day per week in our Atlanta Regional Office). Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com.

Lead vendor assessment and risk control activities, provide guidance to teams and business partners, perform risk assessments, manage issue remediation, and report to leadership. | 7+ years in risk management or related fields, strong knowledge of risk frameworks and regulatory standards, leadership skills, ability to manage multiple priorities, and experience with vendor and operational risk. | Is the opportunity to join a culture where “We Do the Right Thing,” and “We Courageously Shape Our Future Together” important to you? If so, Guardian is seeking a collaborative and motivated individual to join our team as a Vendor Assessment & Risk Controls Lead. This role will be responsible for ensuring delivery and compliance of Vendor Assessments and providing Issues Management guidance as part of the Vendor Assessments & Controls function at Guardian. You will Provide guidance and support to vendor assessment activities to Vendor Assessment & Controls team and business partners Analyze intake to prioritize assessments for recertifications of existing vendor relationships and certain new vendor assessments Perform quality reviews of vendor assessments to ensure compliance with process and records and reports are comprehensive and accurately maintained. Ensure Vendor assessment Processes and Issues Treatment are consistently applied, and procedures are followed in a consistent manner Provide performance feedback of analyst team to Vendor Assessment leadership Provide guidance to business relationship owners to raise awareness of policy & procedures, as well as reinforce roles and responsibilities, and identify potential risks and mitigants Guide internal business partners in identification and remediation of issues associated with third party engagements including leading of issue remediation calls with third parties and business partners Escalate critical risks and aging items, and present ad hoc reporting to Vendor Assessment leadership Perform periodic third-party risk assessments, through application of Guardian criteria and external information (e.g., SOC reports, Security Scorecard, HITRUST, ISO 27001, etc.). Leverage external assessments, data, and monitoring tools to drive efficiency and closure in the delivery of vendor assessments Champion productivity initiatives utilizing industry’s best practices and artificial intelligence in performance of responsibilities You have No less than 7 years professional experience in business operations, project/program management, risk management, vendor management, information security, business analytics, and/or similar. BS/BA degree, Advanced Degree preferred or equivalent experience Certification in risk management and/or third-party risk management preferred 7+ years of Operational and/or Third-Party Risk Experience required Ability to conduct thorough third-party risk assessments, through application of established criteria. Strong understanding of the principles of risk management, information security and their relationship to corporate governance activities such as operational risk assessment and organizational impact Clear understanding of industry standards risk analysis approaches: ISO, COBIT, COSO, as well as regional standards and regulations; Sarbanes Oxley, Basel II, GLBA, HIPAA and crisis management/business resiliency practices. Demonstrated consistent credibility as a subject matter expert with business partners and leadership while recommending initiatives, identifying gaps, and potential issues Ability to collaborate with internal partners and third parties to mitigate and otherwise resolve third party risks influencing business decisions, and applying professional judgment for selecting the appropriate methods and techniques Strong analytical and critical thinking skills and attention to detail Knowledge of vendor management, operational risks, and trends relevant to financial services and insurance staying abreast of current and pending regulatory and compliance requirements Ability to provide virtual leadership and guidance to the analyst level team on best practice and continuous improvements for processes, assessments, and other operational activities. Strong knowledge of and experience in risk management and internal controls required spanning fraud, legal liability, regulatory, privacy, information and cyber security, reputational harm, business resiliency, theft of assets, financial losses, and errors/omissions. In addition, these competencies are needed: Demonstrated leadership skills that instill trust and confidence with an ability to influence execution Resource/workload management knowledge Experience in large companies and/or complex environments, or providing professional consulting services for them Demonstrated abilities in problem-solving and analysis including identification of issues, analysis of information to assess root cause and relationships, risks, and potential risk responses. Proven ability to synthesize and summarize complex data into concise recommendations and reports. Excellent written and verbal communication skills to deliver thorough messaging in a concise, persuasive, and succinct manner Demonstrated ability to balance multiple priorities, adapt to a constantly changing business environment, work independently, drive projects to completion, and meet deadlines in a fast-paced environment-with periodic supervision. Ability to work collaboratively and manage and initiate effective cross-functional relationships maintaining an elevated level of professionalism, self-motivation, and a keen sense of urgency Strong computer skills, including MS Office products (e.g., Word, Excel, PowerPoint, Visio) and other business software to prepare reports, memos, summaries, and analyses. Experience with GRC tools (e.g., Archer) is a plus. Competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. Ability to manage effectively and work closely with business leaders in a high pressure, fast-paced, highly collaborative environment with multiple deadlines and competing priorities Reporting relationship As our Vendor Controls Specialist, you will report to the Head of Vendor Assessment & Controls. Location Hybrid role - 3 days in the office in Stamford CT, Holmdel, NJ or Hudson Yards, NYC office. 2 days WFH Salary Range: $101,180.00 - $166,220.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday. Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com.