The Boyd Group

Manage market operations, oversee staff performance, recruit and train new hires, and coordinate with corporate to meet growth objectives. | Requires 5+ years in collision repair industry, 3+ years management experience, and specific certifications like ICAR Platinum and estimating license. | Market Manager • Key Job Responsibilities: • Execute WOW plan for all locations. • Manage market operations and monitor capture rates. • Hold staff accountable for shop performance and customer satisfaction. • Recruit, train new hires, and seek continuous education opportunities. • Promote safe working conditions, review audits, and document safety records. • Work with corporate staff to achieve external growth objectives. • Review location performance against goals and provide coaching. • Conduct operations reviews, audits, and meet with claims managers and dealer accounts. Expected qualifications: 5+ years collision repair industry, 3+ years management, ICAR Platinum certification, estimating license if applicable.

Handle inbound customer inquiries, provide product information and quotes, make sales and schedule appointments, document calls and sales, and meet sales metrics. | High school diploma or GED preferred, call center or sales experience preferred, good communication and data entry skills, ability to work weekends. | Company: Glass America Elmhurst, Illinois We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future. Job Description: POSITION SUMMARY: Inside Sales Representatives provide effective and outstanding customer service to all customers, answer inbound calls from prospective customers to prepare and present quotes and recommendations based on customers’ needs, effectively communicate with prospective customers to explain and sell Glass America products and services, appropriately respond to inquiries and questions, use available resources to provide accurate information about our products and our competitive prices, turn objections into sales, and use strong sales techniques to close each sale. PRINCIPLE FUNCTIONS AND RESPONSIBILITIES: • Including but not limited to: • Handle customer inquiries via phone and email. • Provide customers with auto glass product and service information. • Provide customers with estimates, make sales, schedule appointments, and process orders. • Document all call and sale information. • Make follow-up sales calls on all estimates that have been written and not sold. • Assist with handling work for peers who are not available or are out of the office. • Consistently meet all metrics established for the ISRs. SKILLS/ABILITIES: • Professional and pleasant telephone voice. • Ability to effectively function in a team setting. • Easily adaptable to a fast-paced environment managing multiple tasks. • Excellent interpersonal communication skills (i.e., verbal, written, listening). • Cheerful and helpful attitude. • Good data entry and typing skills. • Ability to function in a fast-paced environment. • Problem-solving skills (i.e., handling customer concerns, competitive pricing tactics, etc.). • Ability to sit for long periods and use/read a computer keyboard and monitor. • Able to work Saturday or Sunday as part of a weekly schedule. EDUCATION/QUALIFICATION/EXPERIENCE: • High School diploma or GED preferred. • Experience using a PC with various software packages. • Call center, customer service, or sales experience is strongly preferred. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. What Glass America offers you: Full Time (30 or more hours per week) employees enjoy • 80 hours of paid time off annually. • 80 hours paid parental leave. • 6 paid holidays annually. • Medical, Prescription Drug, Dental & Vision Insurance. • 401(k) Retirement Plan with Company Match. • Employer Paid Short-Term Disability & Life Insurance. • Additional Voluntary Life Insurance. • Free prescription or non prescription safety glasses each year. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: This position pays $18/hr plus commission.

Lead and manage daily operations of the collision center ensuring customer satisfaction, budget adherence, staff performance, and safety compliance. | Post-secondary education, proven leadership experience in a collision repair or similar environment, strong communication, coaching skills, and attention to detail. | Company: Gerber Collision & Glass WELCOME TO GERBER COLLISION & GLASS Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Job Description: The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met. They are responsible to coach and empower each team member’s performance and success in their individual roles. The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers, and the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members. General Managers are committed to leading by example at all times. Key Job Responsibilities • Ensure consistent execution of WOW (Wow Operating Way) plan. • Prepare and manage the annual and monthly operating budget of the collision center. • Forecast, target and track monthly sales, profit and expense objectives. • Deliver formal annual performance reviews and informal monthly performance reviews. • Monitor and maintain all A/P and A/R relating to the Collision Center. • Maintain a clean and organized repair facility at all times. • Monitor all maintenance required for all shop equipment, including the paint booth • Provide training for all staff as necessary • Ensure all staff wear proper safety gear and adhere to dress code. • Open and close the facility daily as per established procedures. • Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates • Manage all estimates to ensure labor mix is within established standards. Manage store capacity. • Lead and manage all repair facility personnel. • Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings. • Attend training, information sessions and workshops recommended by Senior Leadership Team. • Store CSI performance review and follow up within 24 hours. Education and/or Experience Required • Post-Secondary Education or equivalent. • Proven leadership experience in a collision repair environment or similar role. Required Skills/Abilities • Attention to detail and a high degree of accuracy. • Ability to consistently demonstrate a successful client experience • Communicate clearly both verbally and in writing. • Ability to motivate others utilizing effective coaching tools and management skills. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including: • Annual Paid Time Off (PTO) plans • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week • 6 paid holidays annually • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 • 401(k) Retirement Plan with company match • Employer Paid Short-Term Disability & Life Insurance • Additional Voluntary Life Insurance • Continuing Education Opportunities • Free Prescription or Non-Prescription Safety Glasses annually • Annual Voluntary Uniform Stipend Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract. About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: SALARY $85,000- $100,000 / Year Compensation is commensurate with skill, education and experience. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.