Thanx

Manage and support client accounts, analyze customer data to improve satisfaction, and proactively resolve issues to ensure retention. | 3+ years of experience in SaaS account management, strong communication skills, and familiarity with CRM software. | Who Are We? Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service. Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Find A Way, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego. Who Are You? You'll be successful in this role if you possess a blend of empathy, strategic thinking, and relentless dedication to customer satisfaction. You are a proactive problem-solver, adept at understanding the unique needs and goals of each SMB client and at deploying communications that support multiple customers simultaneously (e.g. at scale). With excellent communication skills, your expertise and strategic support shepherds customers through challenges and opportunities. You're not just focused on resolving issues but also on anticipating needs and delivering proactive support and enablement as you are an extension of your customer’s business. You excel at analyzing data to track customer health and identifying areas for improvement. Your goal? Ensuring every client feels valued, understood, and empowered to achieve success with the Thanx tools they’ve invested in. Skills: • Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders. • Ability to confidently handle objections from multiple perspectives and stakeholders across your accounts • Strong organizational skills and the ability to manage multiple priorities and deadlines effectively. • Technical acumen to grasp and communicate complex concepts to technical and non-technical stakeholders, resulting in stronger collaboration and the ability to influence action. • Conduct regular, data-focused account reviews that are rooted in driving customer outcomes and resolving customer issues ahead of renewal. • Maintain accurate records of customer interactions, transactions, organizational changes and feedback, while using this data to improve future strategies. • Stay updated on Thanx product developments and industry trends to provide knowledgeable support and advice to customers. • Escalate issues to drive resolution in a timely, proactive manner. Requirements • 3+ years with account management experience in complex SaaS software • Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development. • Ability to work in a fast-paced environment and to be an outstanding team player. • Familiarity with CRM software (Salesforce and/or Catalyst an asset) Compensation Range: $85,000 - $95,000 Leveling & Location: Thanx uses structured internal levelling and location-based compensation. Final levelling and compensation are determined through the interview process based on experience, scope, and work location, and any offer will align to the appropriate range. Application Process: • This position is an existing vacancy. • We may use artificial intelligence (AI) tools to assist in screening or assessing applications; human review will always remain part of the process. We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Lead product strategy and roadmap, manage cross-functional product development, leverage AI and data analytics, and drive integration partnerships for a restaurant loyalty platform. | 5+ years product management experience in B2B SaaS or related fields, strong customer insight skills, technical collaboration, data-driven decision making, and experience with API/platform integrations. | Remote - North America Who Are We? Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service. Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Welcome Diverse Perspectives, and Empathy Over Ego. What You'll Do: • Contribute to product strategy and roadmap development for key platform capabilities, working closely with engineering and design teams to deliver customer-centric solutions. • Lead cross-functional product development from ideation through launch, writing detailed PRDs and user stories that translate customer needs into technical requirements. • Partner with customer success, sales, and marketing teams to gather customer feedback and market insights that inform product decisions and positioning. • Leverage emerging AI technology to dramatically improve the efficiency and effectiveness of the product manager role in partnership with the rest of the product team. • Weave AI throughout the Thanx platform enriching the experience of our customers and their consumers in ways that drive meaningful business outcomes for restaurants. • Drive integration partnerships with POS systems, ordering platforms, CRM and marketing platforms, and other restaurant technology providers to expand platform capabilities and market reach. • Analyze product performance using data analytics tools, defining KPIs and conducting A/B tests to optimize user engagement and business outcomes. • Collaborate with data teams to leverage our proprietary credit card tokenization technology and purchase data for enhanced personalization and targeting features. Who You Are: • You have 5+ years of product management experience, preferably in B2B SaaS, restaurant technology, or customer engagement platforms. • You're skilled at translating complex customer needs into clear product requirements and can work effectively with engineering teams using modern tech stacks. • You've successfully launched and managed software products, with experience in API integrations, platform partnerships, or mobile app development. • You excel at data-driven decision making, using analytics tools like SQL, product analytics platforms, and A/B testing to inform product strategy. • You collaborate exceptionally well across functions and can manage competing stakeholder priorities while maintaining focus on customer outcomes. • You're customer-obsessed with a proven track record of conducting user research, gathering feedback, and iterating based on real customer insights. Bonus Points: • Experience in restaurant technology, POS systems, loyalty platforms, or CRM/marketing automation tools. • Previous experience at high-growth SaaS companies with experience scaling products from early-enterprise adoption to wide-scale enterprise adoption. • Knowledge of restaurant operations, guest experience best practices, and the unique challenges of brick-and-mortar businesses going digital. Ready to change your life? Apply now! We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with local requirements.