Thales

Manage and scale a global customer advocacy program to elevate customer voices and drive marketing impact. | Requires 5-8 years in customer marketing or advocacy, strong communication skills, and experience with Salesforce and related tools. | Location: Florida Remote, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Remote- US Thales is hiring an experience Customer Advocacy Manager that will build, manage, and scale a global customer advocacy program that elevates the voice of Thales customers across the cybersecurity landscape. This role is responsible for transforming customer success into compelling storytelling that drives pipeline growth, strengthens brand credibility, and deepens customer engagement. Key Areas of Responsibility • Manage day-to-day operations of the global customer advocacy program, including strategy, coordination and execution • Align with product business line leaders on overall customer story themes and focus areas • Partner with sales, customer success managers, and regional marketing to identify strong candidates for advocacy initiatives • Conduct customer interviews and collaborate with product marketing on translating customer stories into case studies, video, web, and social media assets • Ensure customer stories align with key messaging, cybersecurity solutions, and priority industry use cases. • Secure customer participation in key Thales initiatives including analyst reports, product audit interviews, SKO customer panels • Establish processes to track advocacy activity, measure impact, and grow participation (i.,e. reference database, SFDC tool etc.) • Create quarterly advocacy reports; share with sales, marketing, regional marketing, product marketing, and customer success leadership • Produce other customer-facing content: Nurture stream, ROI / business-impact reports and benchmarks Minimum Qualifications • Bachelor’s degree in Business or Marketing or another related field of study or equivalent work experience • 5-8 years’ experience in customer marketing, advocacy, or reference programs. Cybersecurity experience preferred. • Strong written and verbal communication to effectively translate customer stories into high-impact marketing assets • Proven ability to build strong rapport and cross collaboration with internal stakeholders (product marketing, sales, customer success, regional marketing) and customers • Highly motivated and able to multitask; work with a sense of urgency • Highly detail oriented, organized, and able to prioritize assigned tasks • Experience using Salesforce, Allego, reference tracking tool Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you. Why Join Us? Say HI and learn more about working at Thales click here This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers). Thales champions inclusion and we believe diversity strengthens the fabric of our culture. Thales is an Equal Opportunity Employer, including disability/veterans. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 89,747.00 - 161,183.00 USD Annual This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law. (For Internal candidate, if you need more information, please raise HR request through MyThales) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: • Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance • Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period • Company paid holidays and Paid Time Off • Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Drive customer satisfaction, retention, and growth by managing key client relationships and developing success strategies. | Bachelor's degree and 8+ years in customer success or account management, preferably in cybersecurity, with strong leadership and communication skills. | Location: Florida, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Remote- US- East/Central Region Thales is seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. In this role, you will be responsible for driving customer success, ensuring high levels of customer satisfaction, and fostering long-term relationships with our valued clients. The ideal candidate will be a proactive leader with excellent communication skills, a strategic mindset, and a proven track record in managing customer success initiatives. Key Areas of Responsibility Customer Relationship Management: Establish and maintain strong relationships with key customers, understanding their needs, goals, and challenges Serve as the primary point of contact for customers, becoming customer’s trusted advisor and ensuring their satisfaction Conduct Joint Success Plans, regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for improvement and growth Customer Success Strategy: Develop and execute comprehensive customer success strategies to drive customer engagement, retention, and growth Identify and implement best practices for customer success, continuously improving processes and methodologies Collaborate closely with sales, marketing, product, and support teams to align on customer success objectives and deliver a cohesive customer experience Metrics and Reporting: Monitor and analyze key customer success metrics, such as customer satisfaction, retention rates, and product usage Prepare and present regular reports on customer success performance and trends to senior management Escalation Management: Handle customer escalations with a sense of urgency and professionalism, working to resolve issues promptly and effectively Coordinate with internal teams to address customer concerns and ensure timely resolution of any technical or service-related issues Minimum Requirements Bachelor’s degree in business, Marketing, or a related field; MBA is a plus: or equivalent work experience Proven experience (8+ years) in a customer success, account management, or related role, preferably in the cyber industry Experience engaging and building trust with security-focused personas (e.g., CISOs, Security Architects, SecOps teams) Demonstrated success in managing large, complex customer accounts and driving customer satisfaction and retention Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders Excellent problem-solving skills and a proactive approach to customer success Familiarity with customer success software and CRM systems (e.g., Salesforce, Planhat, etc.) Ability to analyze data and use insights to drive customer success strategies Customer-focused mindset with a passion for delivering exceptional service Strategic thinker with the ability to develop and execute customer success plans Strong organizational skills and attention to detail Ability to work independently and as part of a team Adaptable and capable of thriving in a fast-paced, dynamic environment. Strong leadership qualities and the ability to mentor and develop junior team members Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you. Why Join Us? Say HI and learn more about working at Thales click here #LI-MM1 #LI-Remote This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers). We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 125,217.50 - 217,261.50 USD Annual This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program Interested in finding out more about Thales and why you should join us? Say HI* to new career opportunities.

Lead procurement project management activities including strategy development, cost optimization, supplier management, compliance, and team leadership to ensure competitive and timely delivery of goods and services. | Bachelor's degree in Business, Procurement, Supply Chain or Engineering, 8+ years procurement/project management experience, team leadership, strong communication, cost and compliance expertise, and proficiency with Microsoft Office. | Location: Austin, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Position Summary Austin, Texas, Hybrid We are seeking a Procurement Project Manager (PPM) to join the Thales CDI IBS organization in Austin, Texas. As the key liaison between business stakeholders and the Global Procurement team (including Global Category Managers, Category Managers, and Category Buyers), the IBS PPM will ensure early procurement involvement. The PPM will serve as the primary point of contact for stakeholders on projects, bids, process and product improvements, and cost-reduction initiatives. In this role, the PPM will advocate for the Procurement organization, driving the delivery of optimal solutions that balance competitiveness, quality, and on-time delivery, while aligning with the procurement strategy led by Global Category Managers. Additionally, the PPM will be expected to bring innovative ideas, contributing to business line profitability and competitiveness by providing value-added procurement support Key Areas of Responsibility • Develop and promote Thales procurement competitiveness both internally and externally, ensuring solutions meet customer needs and align with business objectives. • Collaborate & influence key business stakeholders to develop procurement strategies and work packages that align with bids/projects/products requirements, customer contractual obligations, and Thales Group procurement policies & strategies. Ensure the procurement strategy considers market offers, innovations, and breakthroughs, and integrates the Make/Buy analysis, legal/regulatory requirements (e.g., export control, environmental, and social regulations), and prime contract flow-downs. • Challenge acquisition needs and promote design-to-cost analysis during the definition phase to optimize costs and enhance solution competitiveness. • Ensure early involvement on projects to drive cost optimization (against budget), on-time delivery, and quality optimization with the right supplier panel and consequently ensure execution happens accordingly. • Validate the availability of market offers and identify opportunities for leveraging innovations to influence product design. • Develop acquisition plans that optimize the cost of purchased goods & services in collaboration with Global Category Managers/Category Buyers. • While tracking procurement costs and project Total Cost of Ownership (TCO), develop and implement a savings opportunities plan (competitiveness plan) to reduce costs and improve procurement efficiency throughout the project. • Ensure compliance with relevant governance, including delegation of authority, acquisition log, purchasing summary sheets, procurement vetting, and gate reviews. • Identify procurement and supplier opportunities and risks and develop and implement risk mitigation strategies. • Ensure adherence to Thales' acquisition processes, such as the Manage Acquisition process under Chorus 2, and utilize acquisition tools like e-Acquisition and ERP systems (Oracle). • Monitor progress through the procurement dashboard and liaise with operational teams and Category Buyers to ensure effective execution of procurement activities. • Ensure the proper adoption of Global Category Manager strategies by stakeholders, with clear communication of procurement objectives and progress. • Monitor and report on procurement work package performance, escalating issues as needed including with SPM organization. • Conduct post-mortem analysis (lessons learned) with procurement teams, PMO, and engineering to evaluate the performance of procurement work packages in the project. • Lead and manage the IBS NORAM procurement team (Procurement Project Manager and Tactical Buyers), setting clear objectives and ensuring they adhere to procurement rules and best practices. Monitor team performance regularly, provide guidance and support to ensure continuous improvement, and drive the effective execution of procurement processes to meet project goals and business objectives. Minimum Qualifications • Bachelor degree in Business, Procurement, Supply Chain or Engineering • 8+ years of experience in procurement and/or project management • Proven experience in leading and managing teams • Strong written and verbal communication • Experience with savings delivery & competitiveness plans • Demonstrable knowledge in Cost evaluation, Design to Value, Lean approach • Experience with Make or Buy and Total Cost of Ownership analysis • Ability to navigate complex organization and influencing skills (including actively listening, rapport building, persuasion) at all organization levels internally and externally • Experience to animate international cross-department teams • Ability to prioritize tasks while meeting deadlines and fulling our commitments • Proficient with Microsoft Office suite • Ability to speak out and to handle conflicts / manage problem resolution • Ability to synthetize and map a complex situation to bring solutions/ideas • Proven experience and competencies in Procurement and Bid and Project Management • Demonstrable skills in trade compliance and regulations (export control, Reach, conflict minerals, etc...) • Strategic thinker who confidently solves problems timely and makes informed decisions whilst maintaining integrity and transparency • Persistent and tenacious high achiever, with the ability to quickly learn new skills and concepts with the desire to become an organizational leader. If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! Special Position Requirements Travel: on average of one week of travel per quarter. Why Join Us? Say HI and learn more about working at Thales click here. #LI-Hybrid #LI-TI1 This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances. We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC): 104,795.25 - 139,727.00 - 180,256.50 USD Annual This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Lead technical solution definition and consulting during bid processes for biometric identity and security solutions, coordinating with sales and managing technical requirements and POCs. | Bachelor's degree in Computer Science or similar, 5+ years in technical pre-sales or software development with biometric industry experience, and ability to work autonomously in a matrix environment. | Location: Austin, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Position Summary Thales is looking for a Technical Pre-Sales Consultant who will be the technical interface of the solutions area team within the Identity & Biometric Solutions (IBS) business line and will address customer’s needs in order to offer the most appropriate technical solutions, in coordination with the Sales team for the IBS business unit portfolio of solutions. Regulatory Compliance Requirements Must have U.S. Citizenship in order to obtain the post-hire Criminal Justice Information Services (CJIS) Clearance from the Federal Bureau of Investigation and must be able to obtain post-hire clearance from the Committee on Foreign Investments in the U.S. (CFIUS) and Department of Justice. This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers). Key Areas of Responsibility • Drive the definition of solutions for prospects and customers. • Contribute to the development of technical business for new solutions or services (based on the field feedback). • During the bid process, lead the technical answer for the proposed solutions. • During the pre-bid phase, lead technical consulting and support to define the solution. • During the bid process phase, coordinate the technical requirements for bid answering, set up the POC when needed and ensure the following activities. Minimum Qualifications • Bachelor’s degree in Computer Science, Engineering or similar technical field. • 5+ years of relevant experience (e.g. Pre-Sales in hardware/software/computing/cloud solutions, or as a software developer/architect). • 3+ years of prior experience with functional technical requirements (for example: high level software architecture, databases, hardware, cloud technologies) and sharing those requirements/technical solutions in presentations to partners and/or internal and external customers. • Previous Biometric industry solutions experience. • Excellent Team player with proven ability to accomplish goals through collaboration within a global cross-functional matrix environment. • Ability to operate effectively and autonomously across multiple teams in situations of ambiguity leveraging problem solving skills and a willingness to learn with only high-level direction. Special Position Requirements Travel: 30% both domestic and international. Why Join Us? Say HI and learn more about working at Thales click here. This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances. We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: • Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance • Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period • Company paid holidays and Paid Time Off • Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program