TForce Freight

Manage daily operations, personnel, and customer relationships to meet productivity and quality targets in a service center environment. | Requires freight industry experience, employee management skills, bachelor's degree preferred, and proficiency in Microsoft Office. | Job Title: Sr. Manager, Service Center Job Summary: We are seeking a Service Center Manager to oversee the day-to-day operations of Freight Service Centers. The candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The candidate participates in sales team meetings to understand customer requirements and expectations and provide operational expertise. This position oversees other managers and supervisors. Job Responsibilities: * Reviews the projected performance plan to verify the correct number of drivers and routes are allocated. * Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments. * Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed. * Works with Labor and Human Resources Managers to select candidates for open positions, address performance issues, and facilitate promotion decisions. * Conducts meetings with Employee Relations Index committee members to discuss survey results and develop action plans. * Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals. * Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes. * Manages and maintains customer relationships and identifies business in jeopardy to resolve issues and retain customers. * Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business. * Manages resources and people processes (e.g., Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures. * Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development. Job Requirements: * U.S. citizen or otherwise authorized to work in the U.S. * Located in the same geographic location as the job or willing to relocate yourself * Must have experience in the freight industry * Must have experience managing employees * Are proficient with Microsoft Office Suite * Are available to work a flexible schedule * Are available to travel as needed * Bachelor's Degree or internationally comparable degree preferred

Drive business growth through account management, develop customer relationships, manage contracts, and collaborate with sales and operations teams to optimize supply chain solutions. | Requires LTL or 3PL sales experience in a customer-facing role, sales presentation skills, and preferably a bachelor's degree or MBA in a related field. | Job DescriptionJob Title: Account Executive, 3PLJob Summary:The National Accounts Executive is responsible for driving business growth through account management and leadership. They penetrate and cultivate new business with existing and new customers while maintaining a profitable operating ratio. The National Accounts Executive drives business growth through solution development, customer facing communications, contract development and negotiation.Job Responsibilities:Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.Builds successful partnerships (e.g., multiple contacts across bus. units) w/ key stakeholders (e.g., marketing, operations, senior management, etc.) to cultivate relationships & generate revenue opportunities across all product and service lines.Demonstrates an understanding of freight processes within customers' organizations or industries and uses this knowledge to develop account strategies that address customer issues/problems.Maintains contract compliance to ensure all elements of contracts are being followed on an ongoing basis by both TForce Freight and customer organizations.Manages contract renewal process to ensure customer relationships are maintained and new contracts are negotiated prior to the expiration of existing contracts.Cultivates cross-functional relationships and involves other Sales resources (e.g., Freight, Customer Solutions, etc.) to provide expertise as needed in helping customers create an efficient supply chain and demonstrates quantified value.Job Requirements:U.S. citizen or otherwise authorized to work in the U.S.Experience LTL sales or 3PL sales experience in a customer facing roleExperience giving sales presentations - PreferredBachelor's degree or MBA in Management, Marketing, Business, Finance, Economics, or related field - PreferredCurrently located in the same geographic location as the job or willing to relocate yourself - PreferredAbout UsDedicated to putting the power of logistics to work for you, our freight solutions help you get better results, encounter fewer problems, and get more done every day. As a global leader in logistics, TForce Freight is committed to making your less-than-truckload (LTL) shipments easier and improving your efficiency-delivering more solutions and more results at every turn.