Texas Sports Academy Main

Provide primary technical support to users, maintain documentation, and report ticket trends. | Over 4 years experience supporting non-technical users and proficiency with Mac, Windows, iOS, and Chromebooks. | Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard. We are hiring a Remote IT Support Specialist to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the first point of contact when something is not working, and you will guide families to a resolution quickly, clearly, and professionally. What You'll Do First-Line Family Support: Serve as the primary contact for students and parents experiencing technical issues, responding quickly through email, chat, ticketing, and phone when needed. Troubleshoot Device Issues: Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions, guiding families through fixes step by step. Support Learning Platforms: Help students and parents navigate our learning platforms and connected tools, including account access, common errors, and everyday how-to questions. Escalate When Needed: Identify the small number of issues that require hardware repair, deeper investigation, or leadership involvement, and escalate them cleanly with all the context the next person needs. Maintain Support Documentation: Keep our internal knowledge base and family-facing help articles current so common issues can be resolved even faster over time. Track and Report on Support Volume: Log every ticket accurately, watch for recurring issues, and share weekly reporting on volume, resolution time, and top themes with leadership. End-User Support Experience: 4+ years supporting non-technical users, ideally in a school, education, consumer, or service environment. This is not an entry-level role. You can walk us through the systems you supported, the issues you resolved, and how you have grown a support function over time. Strong Customer Service Orientation: You communicate patiently and clearly with students and parents, especially in stressful moments such as a device failing before class. Clear Written Communication: You can write a support response that is warm, precise, and easy to follow, and you can document a fix so the next person on the team can repeat it. Troubleshooting Skills: Practical experience diagnosing common device, software, connectivity, and account issues across Mac, Windows, iOS, and Chromebook. Weekend Availability: Willing and able to work a schedule that includes weekend coverage. Specific hours will be defined based on team needs. AI Forward: We use AI tools daily to draft communications, summarize tickets, and speed up troubleshooting. Familiarity with tools such as Perplexity Computer is a plus. Reliable Home Setup: Quiet workspace, strong internet, and a working webcam and microphone. Location: Remote (U.S. only). U.S. work authorization required. Bonus Points K-12 or 1:1 Device Program Experience: Prior experience supporting student device programs or families in an education setting. Help Desk or Ticketing Platform Experience: Hands-on experience with tools such as Zendesk, Freshdesk, HubSpot Service Hub, or a comparable platform. Bilingual (English/Spanish): Ability to support Spanish-speaking families. Certifications: CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, or comparable certifications.

Design, build, and ship full-stack product features and AI-powered tools while ensuring system reliability and security. | 6+ years production engineering experience with proficiency in modern web stacks and daily use of AI coding tools. | Software Engineer (AI-Forward) As a Software Engineer with Texas Sports Academy, you play a key role in building the software that runs our school — student records, academic mastery tracking, training data, parent portals, admissions, and the AI-powered tools our guides and coaches use every day. This is a senior, AI-forward seat. You work directly with the founders, ship code every week with AI in your loop, and own the LLM-powered features that make our school feel nothing like a traditional school. What you will be doing Designing, building, and shipping product features across the full stack every week, with AI coding tools running alongside you. Building real LLM-powered product features: tutoring agents, parent-facing copilots, coach-facing dashboards, retrieval over student data, evals for every one of them. Working directly with the founders on scope, architecture, and trade-offs — no PM layer in between. Owning the reliability, security, and cost of both classical systems and LLM pipelines. Running your own AI coding workflow — prompts, subagents, custom tools, MCP servers — and raising the bar on how the whole team uses AI. Writing evals and regression tests for AI features the same way you'd write unit tests for classical code. What you will NOT be doing Pretending AI is optional — if you're not already coding with Claude Code, Cursor, Codex, or an equivalent agent loop every day, this role is not for you. Writing tickets for junior engineers to implement. Sitting in status meetings all day — few meetings, more shipping. Working on a narrow slice of a giant codebase. Key responsibilities Ship production code and AI features real students, parents, and staff rely on every day. Own at least one major system end-to-end. Move fast — features go from idea to production in days, not quarters — without breaking things. Raise the AI-engineering bar as the team grows. Bachelor's or master's degree in Computer Science, Engineering, Math, or Physics. 6+ years of full-time production engineering experience shipping software to real users at real scale. At least one prior senior, staff, or tech-lead role. Daily, fluent use of AI coding tools (Claude Code, Cursor, Codex, Windsurf, Aider, or equivalent) as your default way of writing software. At least one shipped LLM-powered feature in production, with an eval story. Strong skills in a modern web stack (TypeScript / React / Node or Python / Postgres / AWS or GCP). Excellent written English Legal authorization to work from India or Pakistan as a remote contractor with a US company. Nice to have Master's or PhD from a tier-1 institution. Former founder, first-five engineer at a funded startup, or shipped products that reached real users at scale. Agent frameworks (LangGraph, CrewAI, Mastra, custom), vector search / RAG at scale, evals (Braintrust, LangSmith, custom), prompt caching, MCP servers, structured output / tool-use reliability, voice agents. Public GitHub or a personal AI project we can actually try. A personal project you built because you wanted to.