Texas Sports Academy Main

Audit and refactor backend systems to ensure scalability and performance for an educational platform. | Over eight years of backend engineering experience with Node.js, relational databases, strong communication, and scalable system design. | Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students learn twice as fast as traditional schools in just 2 hours a day, using the same 2-Hour Learning model as Alpha School. We are an AI-first school where AI is woven into how students learn, how the team works, and how we build and scale everything we do. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard. We are hiring a Senior Backend Scalability Engineer on a part-time consulting contract to audit our backend systems and make the changes required to keep them fast and reliable as we scale. You will look at our services, databases, APIs, and data flows, find the bottlenecks and design flaws that will break us at the next scale step, and ship the code changes needed to fix them. You will also write clean, direct audits of what you find so our engineering team knows exactly what happened, why it matters, and how it got fixed. What You'll Do Audit Our Backend Systems End to End: Look at our services, APIs, databases, queues, and data flows. Find the hot spots, the design flaws, and the decisions that will not survive our next scale step. Write Clear Audit Reports: Document what you found, why it matters, and how to fix it. Written work that our engineering team can act on directly. Ship the Fixes: Do not stop at recommendations. Refactor the code, redesign the schemas, add the caching, fix the queries, and get the changes into production yourself where it makes sense. Redesign for Scale Where Needed: Rework the parts of our backend that will not scale. Introduce the right patterns, split services where it helps, and remove complexity where it does not. Optimize Databases and Data Flows: Fix slow queries, add the right indexes, rework schemas, and cut latency at the layers that actually matter. Partner With Our Engineering Team: Work directly with our engineers. Pair, review, and hand off cleanly so what you build actually sticks. Senior-Level Backend Engineering Experience: Eight or more years of hands-on backend engineering. You have designed and scaled real production systems for real users. Deep JavaScript Backend Language Fluency: You are fluent at a senior level in Node.js or related languages; all relevant infra is in JS/TS. Database Expertise: You are fluent in Aurora or comparable relational systems, and you understand how to make them fast at scale. API Design and Scaling: You have designed and scaled REST or GraphQL APIs. You know how to keep them fast, backward-compatible, and safe to change. Distributed Systems Fluency: You understand caching, queues, background jobs, eventual consistency, and how distributed backends actually fail. Performance and Load Testing: You have profiled real systems under real load and can tell the difference between a hot query and a hot loop. Ships Code: You are a real engineer, not just an advisor. You are comfortable writing production code and taking responsibility for it. Strong Written Communication: You can write an audit report that an engineering team acts on directly. Location and Setup: Fully remote, open globally. Reliable internet and a quiet space you can work from. AI-First Mindset: You use AI daily as part of your work flows. You are comfortable using AI coding tools to move faster and review your own work. Bonus Points Real Migration Stories: You have led a real system migration, a major refactor, or a database sharding project without breaking production. Cost Optimization Wins: You have real stories of cutting infrastructure or compute spend meaningfully without breaking anything. Type: Part-time consulting contract Duration: Ongoing, with the possibility of moving into a full-time role based on fit and results Hours: Part-time to start, flexible based on scope Location: Fully remote, anywhere in the world Why Join Us? You get to make the calls that keep our backend fast and reliable as we scale, and see your changes go live fast. Your written audits will be read, your code will ship, and the work you do will directly protect the day-to-day experience of real kids in real classrooms. If you are a senior backend engineer who wants a focused, high-signal engagement where your recommendations actually get implemented (by you), this is a good one to take. Texas Sports Academy is an equal opportunity employer. We hire for character, capability, and mission alignment.

Audit infrastructure and pipelines to resolve scalability bottlenecks and mature reliability practices including on-call rotations and incident response. | Eight or more years in site reliability or production engineering with deep AWS expertise and strong written communication skills. | Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students learn twice as fast as traditional schools in just 2 hours a day, using the same 2-Hour Learning model as Alpha School. We are an AI-first school where AI is woven into how students learn, how the team works, and how we build and scale everything we do. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard. We are hiring a Senior Site Reliability Engineer on a part-time consulting contract to audit our systems and make the changes required to keep them running as we scale. You will look at everything: infrastructure, deployment, monitoring, incident response, on-call, and how our internal tools actually behave under load. You will document what you find in clean, direct written audits, and you will ship the code and configuration changes needed to fix what is broken. What You'll Do Audit Our Systems End to End: Look at our infrastructure, deployment pipelines, monitoring, alerting, and incident response. Find where we are brittle, where we will break at the next scale step, and where we are wasting money. Write Clear Audit Reports: Document what you found, why it matters, and how to fix it. Written work that our engineering team can act on directly. Ship the Fixes: Do not stop at recommendations. Write the code, ship the config changes, and stand up the monitoring, alerting, and deployment improvements yourself where it makes sense. Level Up Our Reliability Practices: Help us mature how we handle on-call, incidents, SLOs, and postmortems. Bring in the standards you know work at scale. Advise on Architecture for Scale: Look ahead at where we are going and flag the infrastructure decisions we need to make now to be ready. Partner With Our Engineering Team: Work directly with our engineers. Pair, review, and hand off cleanly so what you build actually sticks. Senior-Level SRE Experience: Eight or more years of hands-on site reliability, infrastructure, or production engineering work. You have owned real systems at real scale. Deep Cloud Infrastructure Expertise: You are fluent in AWS at a serious level. You know networking, IAM, VPCs, and the failure modes cold. Monitoring and Observability Mastery: You have built monitoring, alerting, and observability from the ground up with tools like Datadog, Grafana, Prometheus, or comparable. You know what a good alert looks like. CI/CD and Deployment Pipelines: You have built and maintained real deployment pipelines and know how to make them fast, safe, and reversible. Ships Code: You are a real engineer, not just an advisor. You are comfortable writing production code and configuration and taking responsibility for it. AI-First Mindset: You use AI daily as part of your work flows. You are comfortable using AI coding tools to move faster and review your own work. Strong Written Communication: You can write an audit report that an engineering team acts on directly. Location and Setup: Fully remote, open globally. Reliable internet and a quiet space you can work from. Bonus Points On-Call and Incident Response Leadership: You have led on-call rotations and run real postmortems on real outages. Cost Optimization Wins: You have real stories of cutting cloud spend meaningfully without breaking anything. Security-Adjacent Work: You understand where reliability and security intersect and can flag issues on both sides. Engagement Details Type: Part-time consulting contract Duration: Ongoing, with the possibility of moving into a full-time role based on fit and results Hours: Part-time to start, flexible based on scope Location: Fully remote, anywhere in the world Why Join Us? You get to make the calls that keep the system running as we scale, and see your changes go live fast. Your written audits will be read, your code will ship, and the work you do will directly protect the day-to-day experience of real kids in real classrooms. If you are a senior SRE who wants a focused, high-signal engagement where your recommendations actually get implemented (by you), this is a good one to take. Texas Sports Academy is an equal opportunity employer. We hire for character, capability, and mission alignment.

Provide primary technical support to users, maintain documentation, and report ticket trends. | Over 4 years experience supporting non-technical users and proficiency with Mac, Windows, iOS, and Chromebooks. | Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard. We are hiring a Remote IT Support Specialist to help our students and parents navigate any technical issues they encounter with our devices, learning platforms, and connected tools. You will be the first point of contact when something is not working, and you will guide families to a resolution quickly, clearly, and professionally. What You'll Do First-Line Family Support: Serve as the primary contact for students and parents experiencing technical issues, responding quickly through email, chat, ticketing, and phone when needed. Troubleshoot Device Issues: Diagnose and resolve laptop and tablet issues, including login problems, software errors, connectivity issues, and basic hardware questions, guiding families through fixes step by step. Support Learning Platforms: Help students and parents navigate our learning platforms and connected tools, including account access, common errors, and everyday how-to questions. Escalate When Needed: Identify the small number of issues that require hardware repair, deeper investigation, or leadership involvement, and escalate them cleanly with all the context the next person needs. Maintain Support Documentation: Keep our internal knowledge base and family-facing help articles current so common issues can be resolved even faster over time. Track and Report on Support Volume: Log every ticket accurately, watch for recurring issues, and share weekly reporting on volume, resolution time, and top themes with leadership. End-User Support Experience: 4+ years supporting non-technical users, ideally in a school, education, consumer, or service environment. This is not an entry-level role. You can walk us through the systems you supported, the issues you resolved, and how you have grown a support function over time. Strong Customer Service Orientation: You communicate patiently and clearly with students and parents, especially in stressful moments such as a device failing before class. Clear Written Communication: You can write a support response that is warm, precise, and easy to follow, and you can document a fix so the next person on the team can repeat it. Troubleshooting Skills: Practical experience diagnosing common device, software, connectivity, and account issues across Mac, Windows, iOS, and Chromebook. Weekend Availability: Willing and able to work a schedule that includes weekend coverage. Specific hours will be defined based on team needs. AI Forward: We use AI tools daily to draft communications, summarize tickets, and speed up troubleshooting. Familiarity with tools such as Perplexity Computer is a plus. Reliable Home Setup: Quiet workspace, strong internet, and a working webcam and microphone. Location: Remote (U.S. only). U.S. work authorization required. Bonus Points K-12 or 1:1 Device Program Experience: Prior experience supporting student device programs or families in an education setting. Help Desk or Ticketing Platform Experience: Hands-on experience with tools such as Zendesk, Freshdesk, HubSpot Service Hub, or a comparable platform. Bilingual (English/Spanish): Ability to support Spanish-speaking families. Certifications: CompTIA A+, Google Workspace Administrator, Apple Certified Support Professional, or comparable certifications.