Tesla Motors

Provide technical support and incident management for MES and ERP systems integration at production sites, including troubleshooting, root cause analysis, and user training. | Bachelor's degree or equivalent, 2+ years support experience, 2+ years SQL, 1+ year Python or Go, knowledge of monitoring tools, strong organizational skills, and flexible schedule. | The Factory Software team is responsible for building software solutions that allow the company to redefine manufacturing and production. Our software enables users to virtually control the manufacturing process and machines, interact with and track the flow of production material, and gain quick and powerful insights about the production line. We are looking for a highly motivated Application Support Engineer to join the Factory Software team. The ideal candidate will have a good balance of building relationships with stakeholders, solving technical problems, and knowledge of enterprise systems (MES, WMS, ERP). You will be the technical expert of our systems and provide answers to technical problems submitted by internal customers. Responsibilities • Understand and own the end-to-end integration of MES and ERP applications as they apply to the production site • Triage issues that come from production sites and ensure they are being resolved or routed to the proper teams • Create workarounds for issues that require immediate solutions if a permanent one is not immediately available • Document troubleshooting guides and provide training to users so that they are empowered to resolve issues on their own • Work as an incident commander of production-critical calls that require coordination between cross-functional teams • Root cause analysis with cross-functional teams and provide clear, concise, data/log-backed context on issues as well as immediate corrective action and/or planned preventative action to mitigate future negative impacts • Maximize productivity in a constantly changing environment of shifting priorities Requirements • Bachelor's Degree in an Engineering field, evidence of exceptional ability, or equivalent experience • Knowledge of any MES, WMS, or ERP system • +2 years of support experience • +2 years of working knowledge of SQL • +1 year of experience with Python, Go, or another software development language • +1 year of experience with monitoring tools like Prometheus, Grafana, Splunk • Must be able to understand integrated systems and their dependencies • Strong organizational skills along with a demonstrated ability to manage multiple tasks simultaneously • The individual must be well-versed in all Microsoft Applications (Excel, Word, PowerPoint) • Must be able to work a flexible schedule, including weekends and after business hours Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction • Family-building, fertility, adoption and surrogacy benefits • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits • Company paid Basic Life, AD&D, short-term and long-term disability insurance • Employee Assistance Program • Sick and Vacation time (Flex time for salary positions), and Paid Holidays • Back-up childcare and parenting support resources • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance • Weight Loss and Tobacco Cessation Programs • Tesla Babies program • Commuter benefits • Employee discounts and perks program

Design and create photorealistic automotive and product visualizations including 3D assets, environments, materials, lighting, and rendering. | Strong 3D generalist portfolio focused on vehicles and environments, experience in video game companies preferred, knowledge of PBR workflows and traditional DCC tools, and photogrammetry experience is a plus. | As a member of the in-vehicle Visualization Team, you will be responsible for the design and creation of digital assets and environments, as well as real-time and pre-rendered photorealistic automotive and product visualizations. Your work has the potential to be seen on a global scale, helping influence people and communities to accelerate the world's transition to sustainable energy. Responsibilities • Creation of realistic and fictitious virtual environments and assets • Optimization of assets and scenes for use in both real-time and pre-rendered environments • Ability to create good topology 3D models within pre-determined polygon count limits • Material generation and virtual material prototyping (PBR pipeline) • Environmental atmospheric and lighting setups, UV and texturing • Rendering high-quality, photorealistic vehicle and product contentScanning (photogrammetry) of real-world, organic environments and asset Requirements • Strong portfolio displaying your amazing skills as a 3D generalist with special attention to vehicles and environmentsClean examples of artistic and technical knowledge • Previous experience in a video game company (Riot Games, Naughty Dog, EA, Epic, Rockstar etc.) a huge plus • Knowledge of PBR based workflows and software (e.g., Substance 3D) • Ability to understand color, visual compositions, and lighting • Strong knowledge of traditional DCC tools (e.g., Maya, 3ds Max, Blender, Zbrush, Photoshop) • Experience with photogrammetry and knowledge of processing software (e.g., Reality Capture) also a plus Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction • Family-building, fertility, adoption and surrogacy benefits • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits • Company paid Basic Life, AD&D, short-term and long-term disability insurance • Employee Assistance Program • Sick and Vacation time (Flex time for salary positions), and Paid Holidays • Back-up childcare and parenting support resources • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance • Weight Loss and Tobacco Cessation Programs • Tesla Babies program • Commuter benefits • Employee discounts and perks program Expected Compensation $68,400 - $250,800/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.