Tenna

Lead and coach customer account managers to improve retention, expansion, and product adoption, while handling high-risk escalations and coordinating cross-functionally. | Requires at least five years in B2B SaaS customer success or account management, two years of direct people management, a bachelor's degree, and proficiency with Salesforce and data analysis. | Position Description Tenna is searching for a Regional Manager, Customer Accounts to lead and continue to build our team of Customer Account Managers (CAMs) across the Central United States. In this front-line leadership role, you’ll make sure every CAM on your team is set up to win and every customer in your region gets real value from the Tenna platform, driving retention and expansion along the way. Day to day, you will work side by side with your team, reviewing account health, product adoption, escalations, and renewal risk, and stepping in to help lead the conversation when a key customer is at risk. You will coach, develop, and continue to grow your team of CAMs, and partner with Sales, Product, Support, and Professional Services to improve outcomes across the Central United States. This is a unique opportunity to scale a high-performing team and help shape how Tenna grows with its customers. Ready to lead? Apply now! Why Tenna? At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform. Apply now! Note: To be considered, candidates must live in or be willing to relocate to one of the following states: Texas, Oklahoma, Kansas, Missouri, Colorado, Nebraska, Louisiana, Iowa, Minnesota, or Arkansas. \n Responsibilities Supervises, coaches, and develops a regional team of Customer Account Managers, growing the team to approximately nine CAMs across Enterprise, Mid-Market, and SMB segments Accountable for the team’s retention and expansion results, including gross and net revenue retention, logo retention, and renewal performance Reviews account health with each CAM on a regular cadence, including product adoption, usage trends, support escalations, and renewal risk, and ensures every CAM has a clear, current plan for their accounts Steps in personally to help lead customer conversations when key or Enterprise accounts are at risk, while CAMs manage the day-to-day account work Maintains an accurate view of upcoming renewals and expansion opportunities, flags risk early, and brings forward recommendations rather than just problems Reduces unmanaged Red and Yellow accounts by ensuring documented recovery plans are in place and followed through Partners with Regional Territory Managers and Sales on clean handoffs for new customers, renewals, and expansion opportunities Participates in hiring, onboards, and ramps new CAMs, setting clear goals and performance standards from day one Runs weekly one-on-ones, account reviews, and team operating cadences, and builds individual development plans that grow CAMs into stronger customer advisors Addresses performance issues directly and constructively, holding the team accountable to clear standards Assigns accounts and balances workloads across the team based on segment, complexity, and capacity Ensures the team follows Tenna’s playbooks and has the training and tools needed to deliver a consistent customer experience Ensures consistent customer progress reviews, Business Review Meetings, and strong executive relationships across key accounts Partners with Professional Services to improve onboarding and shorten time to value for new customers Brings field feedback and recurring customer needs to Product, and partners with Support to resolve systemic issues that affect multiple customers Maintains Salesforce discipline across the region so customer data and reporting are accurate, timely, and actionable Travels to customer sites for Enterprise and Platinum customer visits, strategic business reviews, team coaching, and company events Shares field insights with leadership to improve health scoring, playbooks, and processes as Tenna scales Job Requirements Bachelor’s degree strongly preferred or equivalent experience 5+ years of experience in B2B SaaS Customer Success, Account Management, or post-sales roles 2+ years of direct people-management experience, including hiring, coaching, and performance-managing customer-facing team members Track record of driving renewals, retention, and expansion, with measurable results you can speak to Working knowledge of SaaS account metrics, including GRR, NRR, churn, health scoring, adoption, ARR, and ACV Experience supporting Enterprise and Mid-Market customers in complex, multi-stakeholder environments Experience managing complex customer escalations; experience supporting a remote or distributed team is a plus Strong Salesforce experience, including account management, opportunity tracking, and reporting Advanced Excel and data analysis skills; familiarity with Jira, service desk systems, and customer health reporting Confidence leading difficult customer conversations and building trust with C-level stakeholders Experience in a growth-stage or scaling B2B SaaS organization, with a hands-on, roll-up-your-sleeves approach Proactive, transparent, and data-driven, with a bias toward execution and clear follow-through Ability to travel approximately 25%–35% Experience in construction technology, fleet or equipment management, telematics, IoT, or industrial SaaS is strongly preferred Familiarity with construction ERP platforms such as Viewpoint/Vista, Spectrum, or Foundation is an absolute plus Benefits, Perks, & Additional Information: Full-time opportunity. Location: Remote. Must live in/be willing to relocate to one of the following: TX, OK, KS, MO, CO, NE, LA, IA, MN, or AR. Travel to customer locations is required, approximately 25%–35%. Competitive compensation packages are offered. Opportunities for growth and personal development within a highly dynamic team. Robust, low-cost benefit packages are offered. Benefit coverage begins on the first date of employment. Paid Time Off and Volunteer Time Off are offered. Dependent Care offered. 401k match. Employee referral bonuses. \n As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.

Lead and develop a regional team of Customer Account Managers while driving customer retention, account expansion, and product adoption. | Requires 5+ years in B2B SaaS customer success or account management, 2+ years of direct people management, and preferably a bachelor's degree with Salesforce and data analysis proficiency. | Position Description Tenna is searching for a Regional Manager, Customer Accounts to lead and continue to build our team of Customer Account Managers (CAMs) across the Central United States. In this front-line leadership role, you’ll make sure every CAM on your team is set up to win and every customer in your region gets real value from the Tenna platform, driving retention and expansion along the way. Day to day, you will work side by side with your team, reviewing account health, product adoption, escalations, and renewal risk, and stepping in to help lead the conversation when a key customer is at risk. You will coach, develop, and continue to grow your team of CAMs, and partner with Sales, Product, Support, and Professional Services to improve outcomes across the Central United States. This is a unique opportunity to scale a high-performing team and help shape how Tenna grows with its customers. Ready to lead? Apply now! Why Tenna? At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform. Apply now! Note: To be considered, candidates must live in or be willing to relocate to one of the following states: California, Oregon, or Washington. \n Responsibilities Supervises, coaches, and develops a regional team of Customer Account Managers, growing the team to approximately nine CAMs across Enterprise, Mid-Market, and SMB segments Accountable for the team’s retention and expansion results, including gross and net revenue retention, logo retention, and renewal performance Reviews account health with each CAM on a regular cadence, including product adoption, usage trends, support escalations, and renewal risk, and ensures every CAM has a clear, current plan for their accounts Steps in personally to help lead customer conversations when key or Enterprise accounts are at risk, while CAMs manage the day-to-day account work Maintains an accurate view of upcoming renewals and expansion opportunities, flags risk early, and brings forward recommendations rather than just problems Reduces unmanaged Red and Yellow accounts by ensuring documented recovery plans are in place and followed through Partners with Regional Territory Managers and Sales on clean handoffs for new customers, renewals, and expansion opportunities Participates in hiring, onboards, and ramps new CAMs, setting clear goals and performance standards from day one Runs weekly one-on-ones, account reviews, and team operating cadences, and builds individual development plans that grow CAMs into stronger customer advisors Addresses performance issues directly and constructively, holding the team accountable to clear standards Assigns accounts and balances workloads across the team based on segment, complexity, and capacity Ensures the team follows Tenna’s playbooks and has the training and tools needed to deliver a consistent customer experience Ensures consistent customer progress reviews, Business Review Meetings, and strong executive relationships across key accounts Partners with Professional Services to improve onboarding and shorten time to value for new customers Brings field feedback and recurring customer needs to Product, and partners with Support to resolve systemic issues that affect multiple customers Maintains Salesforce discipline across the region so customer data and reporting are accurate, timely, and actionable Travels to customer sites for Enterprise and Platinum customer visits, strategic business reviews, team coaching, and company events Shares field insights with leadership to improve health scoring, playbooks, and processes as Tenna scales Job Requirements Bachelor’s degree strongly preferred or equivalent experience 5+ years of experience in B2B SaaS Customer Success, Account Management, or post-sales roles 2+ years of direct people-management experience, including hiring, coaching, and performance-managing customer-facing team members Track record of driving renewals, retention, and expansion, with measurable results you can speak to Working knowledge of SaaS account metrics, including GRR, NRR, churn, health scoring, adoption, ARR, and ACV Experience supporting Enterprise and Mid-Market customers in complex, multi-stakeholder environments Experience managing complex customer escalations; experience supporting a remote or distributed team is a plus Strong Salesforce experience, including account management, opportunity tracking, and reporting Advanced Excel and data analysis skills; familiarity with Jira, service desk systems, and customer health reporting Confidence leading difficult customer conversations and building trust with C-level stakeholders Experience in a growth-stage or scaling B2B SaaS organization, with a hands-on, roll-up-your-sleeves approach Proactive, transparent, and data-driven, with a bias toward execution and clear follow-through Ability to travel approximately 25%–35% Experience in construction technology, fleet or equipment management, telematics, IoT, or industrial SaaS is strongly preferred Familiarity with construction ERP platforms such as Viewpoint/Vista, Spectrum, or Foundation is an absolute plus Benefits, Perks, & Additional Information: Full-time opportunity. Location: Remote. Must live in/be willing to relocate to one of the following: CA, WA or OR. Travel to customer locations is required, approximately 25%–35%. Competitive compensation packages are offered. Opportunities for growth and personal development within a highly dynamic team. Robust, low-cost benefit packages are offered. Benefit coverage begins on the first date of employment. Paid Time Off and Volunteer Time Off are offered. Dependent Care offered. 401k match. Employee referral bonuses. \n As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.

Lead and mentor a software engineering team while designing and implementing scalable software solutions. | 12+ years development experience, 2+ years technical leadership, strong skills in React.js, JavaScript, microservices, and cloud technologies. | Why Tenna? We take pride that our roots are in the construction industry. With this experience and knowledge, we have built a platform that revolutionizes construction equipment fleet operations. We provide innovative solutions to customers looking for competitive ways to better manage and track their assets, such as heavy and light equipment, large fleets, tools, and materials. At Tenna, we believe the best is right in front of all of us and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets on one comprehensive platform anytime, anywhere. Position Description Tenna seeks a Software Team Lead to enhance our connected equipment solution. In this role, you'll lead a skilled feature-driven development team, actively contribute to our collaborative development process, and influence the future of connected equipment through innovative code design and implementation. With a passion for IoT, you'll delve into innovative possibilities and embrace the latest technologies. If you are excited to mentor and inspire a team, design cutting-edge solutions, and solve complex challenges - Apply now!Why Tenna? We take pride that our roots are in the construction industry. With this experience and knowledge, we have built a platform that revolutionizes construction equipment fleet operations. We provide innovative solutions to customers looking for competitive ways to better manage and track their assets, such as heavy and light equipment, large fleets, tools, and materials. At Tenna, we believe the best is right in front of all of us and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets on one comprehensive platform anytime, anywhere. Position Description Tenna seeks a Software Team Lead to enhance our connected equipment solution. In this role, you'll lead a skilled feature-driven development team, actively contribute to our collaborative development process, and influence the future of connected equipment through innovative code design and implementation. With a passion for IoT, you'll delve into innovative possibilities and embrace the latest technologies. If you are excited to mentor and inspire a team, design cutting-edge solutions, and solve complex challenges - Apply now! Your Responsibilities: • Leads and provides technical mentorship and direction to a small team of software engineers. • Conducts pull request reviews to ensure security, stability, performance, and readability. • Actively manages the development process for the team, scoping and defining work regardless of perceived ambiguity or degree of clarity. • Writes lots of bug-free, efficient, scalable, and reusable code. • Designs and develops components and features with performance and scalability in mind. • Builds APIs and web applications that can handle complex data efficiently. • Unit tests and takes responsibility for the quality of your own code and the code of your team. • Decomposes monolithic applications into more modern microservices. • Provides input on our architecture, databases, and APIs. • Consults with product managers to define, scope, and plan new features. • Works with QA to ensure that cohesive, quality, usable solutions are produced. • Tests, evaluates, and recommends technologies to improve our overall solutions. • Is a key participant in our agile development process. • Produces excellent documentation. Qualifications • 12+ years of professional development experience. • 2+ years’ experience successfully providing technical direction to engineers. • Bachelor of Science in Computer Science required or equivalent experience. • Intimately familiar with the fundamentals of computer science and software architecture. • Substantial experience with React.js, JavaScript and HTML/CSS. • Substantial experience with web development in at least one of Java, C#, or Python. • Substantial experience with SQL; experience with NoSQL is a plus. • Experience with Node.js, especially in microservices, is highly preferred. • Experience with containerized application deployments, especially using Docker, is highly preferred. • Experience with large-scale data systems is highly preferred. • Has a passion for decomposing monolithic applications into more modern microservices. • Experience with message queueing architectures, especially RabbitMQ, is preferred. • Experience with Amazon Web Services, especially EC2, S3, VPC, Elasticsearch, and Kinesis. • Any IoT experience is a huge plus. • Can create designs and build an application from requirements and discuss with product and engineering stake holders. • Experience executing products, features, or enhancements utilizing the full development lifecycle. • Experience supporting production products. Benefits, Perks, & Additional Information: • Full-time opportunity. • Location: Remote - nationwide. • Travel is required, 8 - 10%. • Opportunities for growth and personal development within a highly dynamic team. • Robust, low-cost benefit packages offered. • Benefit coverage begins on the first date of employment. • Paid Time Off and Volunteer Time Off offered. • 401k match. • Dependent Care offered. • Employee referral bonuses.