Temperature Equipment Corporation

Assist customers at the counter, manage orders and inventory, promote sales, and maintain product knowledge in a fast-paced environment. | High school diploma or GED, 1-2 years customer service or sales experience, ability to lift 50 pounds, and comfort working in a warehouse setting. | Counter Associate Temperature Equipment Corporation (TEC), a WATSCO (WSO) Company, has been an industry leader known for technical expertise, value, best-in-class product availability, and driving customer loyalty for nearly 90 years and counting. TEC is also the Midwestern state's largest distributor of air conditioning, heating, and refrigerant equipment, related parts, and supplies. We offer exceptional compensation packages; full benefits include health, dental, life, and AD&D insurance, paid holidays & vacation, and 401(k) with company matching. Job description The Counter Associate plays a key role in delivering outstanding customer service and fostering a welcoming shopping and sales experience. This position requires excellent communication skills, attention to detail, and a commitment to ensuring customer satisfaction. Please note that the responsibilities and details of this role may evolve based on organizational needs. Essential Duties and Responsibilities Order Management • Greet and assist walk-in customers at the counter, providing prompt and friendly service. • Answer phone calls, emails, and text inquiries related to product availability, pricing, and order status. • Ensure that inventory levels are accurate, and work with warehouse staff to check stock and prepare orders for pickup or delivery. • Follow up with customers on back-ordered items, changes in delivery times, or any other issues that may arise with their orders. Sales & Upselling • Promote product bundles, upsell complementary items, and introduce customers to new products or product lines. • Work with the sales team to meet and exceed sales targets, helping drive the overall success of the branch. • Assist in promoting seasonal sales, special promotions, and discounts to customers at the counter and through phone interactions. Product Knowledge & Support • Maintain in-depth knowledge of HVAC systems, parts, and accessories. • Stay updated on new products, industry trends, and technological advances to help provide customers with the best solutions. Problem Resolution • Resolve customer complaints or issues in a professional and timely manner, ensuring customer satisfaction. • Assist in handling returns or exchanges, working with customers to ensure their needs are met while adhering to company policies. Collaboration & Teamwork • Collaborate with the warehouse and inventory teams to ensure product availability and timely order fulfillment. • Communicate effectively with the sales and management teams to address customer needs and improve branch performance. General Maintenance & Organization • Keep the counter area clean, organized, and stocked with marketing materials, product catalogs, and pricing sheets. • Assist with inventory management and stock organization to ensure smooth operations. Skills, Knowledge, & Abilities • Strong communication skills, both verbal and written, with the ability to engage and assist customers in person and over the phone. • Proven ability to handle multiple tasks in a fast-paced environment. • Proficiency with point-of-sales (POS) systems, order management software, and general computer applications (Microsoft Office Suite, CRM systems). • Ability to build and maintain positive relationships with customers, contractors, and team members. • Strong organizational skills and attention to detail. Qualifications High School diploma or GED equivalent Minimum of 1-2 years of experience in sales or customer service, ideally in the HVAC, building materials, or wholesale industry. Ability to lift 50 pounds (e.g., HVAC parts, small equipment). Comfortable working in a warehouse environment and assisting customers in a fast-paced setting. Schedule Full Time Monday through Friday Rotating Saturday Half-day Schedule is based on business needs Salary Expectations Starting minimum rate of $18 • High School diploma or GED equivalent • Minimum of 1-2 years of experience in sales or customer service, ideally in the HVAC, building materials, or wholesale industry. • Ability to lift 50 pounds (e.g., HVAC parts, small equipment). • Comfortable working in a warehouse environment and assisting customers in a fast-paced setting.

Oversee daily quality control activities in the warehouse, manage product disposition, track quality metrics, and support continuous improvement. | High school diploma or GED, 2-3 years warehouse quality control experience, Microsoft experience, and physical ability to handle warehouse tasks. | Quality Control Specialist Temperature Equipment Corporation (TEC), a WATSCO (WSO) Company, has been an industry leader known for technical expertise, value, best-in-class product availability, and driving customer loyalty for nearly 90 years and counting. TEC is also the Midwestern states largest distributor of air conditioning, heating, and refrigerant equipment, related parts, and supplies. We offer exceptional compensation packages; full benefits include health, dental, life, and AD&D insurance, paid holidays & vacation, and 401(k) with company matching. Essential Duties and Responsibilities • Oversee the day-to-day quality control activities in the warehouse • Communicate any quality related issues and discrepancies to the outbound leadership team and implement policies and procedures at the warehouse level • Provide product disposition decisions on damages, shortages, overages, and or dirty product • Create, update, and maintain a quality control tracker for ALL hourly associates and share with the warehouse leadership team to correct the discrepancies immediately with the picker. • Responsible to inspect and approve any repacked product that is being shipped on customer deliveries and branch replenishments • Assist the Leadership team with tracking and trending KPI's, quality metrics, etc to determine if corrective actions need to be implemented • Ensures a high standard of performance and conformance to quality management • Assists in maintaining processes that support the QA function for consistency • Perform basic inventory research activities within the ERP system • Promote continuous improvement utilizing established quality process • Support other quality and compliance related activities as needed • Ability to manage time in a deadline-driven environment, strong ability to multitask, and skill in prioritizing work. • Basic math skills are sufficient to manage inventory, including addition, subtraction, multiplication, and division. • Ability to use computer systems and manual procedures for organizing and identifying products and communicating with coworkers. Skills, Knowledge, & Abilities- • Adequate physical strength and stamina to repeatedly lift, carry, move, and set down heavy product. • Ability to maintain a positive and friendly demeanor in a stressful and fast-paced environment. • Ability to work efficiently and with a sense of urgency. • Ability to work in a warehouse that is not climate controlled. • Ability to be always coachable. Schedule • Full-Time Monday through Friday • With Rotating Saturdays • Shift based on business needs Salary Expectations • Minimum starting rate of $18 an hour • Starting Rate Based on Experience Qualifications High school diploma or GED equivalent 2 to 3years related Quality Control experience in a warehouse environment required. 2 or more years with Microsoft experience