TekSynap

Administer and support AWS cloud infrastructure and telecommunication systems with a focus on AWS Connect and related services. | Requires AWS Connect expertise, Linux system administration, cloud security, and experience with Infrastructure as Code tools in a secure GovCloud environment. | Responsibilities Responsibilities & Qualifications • Administer and support cloud-native infrastructure powering Telecommunication systems, with a strong focus on AWS-hosted services, including AWS Connect, EC2, and S3. • Perform day-to-day system administration tasks within AWS GovCloud, including provisioning, configuring, monitoring, and patching Linux-based virtual machines. • Manage telephony workloads and services within AWS Connect, ensuring high availability, security, and performance for mission-critical communication. • Monitor cloud system performance using CloudWatch, CloudTrail, and Splunk, diagnosing and resolving infrastructure issues to maintain 24/7 uptime. • Implement and maintain system hardening, encryption, IAM roles, network policies (VPC, security groups), and multi-factor authentication to comply with security standards. • Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation, Ansible, or Terraform to automate infrastructure provisioning and configuration. • Support secure data backup/recovery processes for cloud environments, aligning with federal continuity and audit requirements. • Contribute to CI/CD pipelines and DevSecOps practices in collaboration with cloud developers. • Participate in SAFe Agile ceremonies, including planning, stand-ups, retrospectives, and system demos. • Serve in an on-call rotation, ensuring rapid response to service-impacting incidents in telecommunication systems. Required Skills And Experience • Active Top Secret Clearance • Deep understanding of AWS Connect operations, call flow configuration, contact lens integration, and AWS Lex/Lambda integration. • In lieu of AWS Connect, experience with any Contact Center as a Service (CCaaS) platform such as Azure Contact Center, Genesys Cloud CX/3CX, Twilio, NICE CXone, Five9, Talkdesk, Cisco Webex Contact Center/Webex CC, Aircall, GoToConnect/GTC, RingCentral, Vonage Contact Center. • Experience implementing and managing AWS Identity and Access Management (IAM), CloudWatch, S3, EC2, and CloudFormation. Relevant Azure or any secure GovCloud environment can be substituted for AWS experience. • Familiarity with networking concepts in cloud environments including VPC, routing tables, security groups, and load balancing. • Experience working in an Agile organization (Scrum, Kanban, Jira, Confluence, or preferably SAFe.) Preferred Experience • 3+ years of AWS, Azure, or Google cloud infrastructure experience, preferably within GovCloud or similar secure environments. • 7+ years of experience administering Linux systems • Hands-on experience automating cloud infrastructure using Ansible, Terraform, CloudFormation, or similar. • Knowledge of cloud security best practices, including NIST 800-53 and FedRAMP-aligned controls. • A background in telecom/VoIP (Avaya, Cisco, Vonage etc) is helpful but not required. Overview TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Location: Remote • Remote or In-Person: 100% remote/nationwide (with one initial visit to Clarksburg, WV – travel reimbursed) • Type of environment: Office • Noise level: Medium • Work schedule: Schedule is an 8-hour day shift Monday – Friday. • Core work hours are 9:00 a.m. through 4:00 p.m. ET. • 8-hour shift hours for the team as a whole can be staggered between the hours of 6:00 a.m. and 6:00 p.m. ET. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE • Active Top Secret Clearance Required • US Citizen WAGE INFORMATION Target salary range: $75,000.00 - $105,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance. #rmote #telework (turn font to white)

Design and improve DevSecOps platforms using human-centered design, develop wireframes and prototypes, conduct customer discovery and stakeholder interviews, and enhance user adoption through communication strategies. | Bachelor’s degree in Design, HCI, Communications or related field, 5+ years UI/UX design experience in Agile or DevSecOps environments, experience with prototyping tools, strong communication skills, active Secret clearance, and preferably 8570 IAT Level II certification. | Responsibilities & Qualifications TekSynap is seeking a Designer (UI/UX & Customer Discovery) to focus on human-centered design and customer discovery to ensure DevSecOps platforms are intuitive, functional, and widely adopted by users. Responsibilities • Apply human-centered design to JPO DevSecOps platforms and portals. • Develop wireframes, prototypes, and interface frameworks. • Conduct customer discovery and stakeholder interviews. • Improve user adoption through intuitive design and communication strategies. Required Qualifications • Bachelor’s degree in Design , HCI, Communications, or related field. • 5+ years UI/UX design in Agile or DevSecOps environments. • Demonstrated experience in customer discovery and prototyping (Figma, Adobe XD, etc.). • Strong communication and human-centered design skills. • Secret clearance required . • 8570 certification : IAT Level II preferred. COMPETENCIES • Human-Centered Design (HCD) & Design Thinking • Wireframing & prototyping (Figma, Adobe XD, Balsamiq) • Customer discovery & user research • Agile UX design methods • Communication & adoption strategy Overview We are seeking a Designer (UI/UX & Customer Discovery) to join our team at the F-35 Joint Program Office (JPO) . T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job . Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions . • Location : Arlington, VA • Type of environment : Office • Noise level : Low • Work schedule : On-site ( with limited hybrid flexibility) • Amount of Travel : Limited travel 5% ( Ft. Worth, TX; WPAFB, OH ) PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch ; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizenship Clearance requirement : Active Secret clearance (Top Secret/SAP preferred). ) Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

Lead and manage all aspects of IT service delivery and contractor performance for FDIC, including risk management, resource mobilization, and continuous improvement. | Bachelor's in Computer Science or related field, experience managing outsourced IT infrastructure programs, executive interfacing, strong communication and problem-solving skills, and understanding of IT business demands. | Responsibilities & Qualifications: RESPONSIBILITIES • Understands FDIC business plans and FDIC business goals for continued business goal alignment and IT demand planning across all Services under the Contract. • Has thoroughly read and fully understands the Contract. • Leads all aspects of Service delivery across the Contract, including by: • tracking and managing operations and maintenance activities; • mobilizing appropriate Contractor resources to respond to Incidents that are Severity Level 1, crises and Disasters; and • monitoring and reporting Contractor performance across the Services. • Ensures appropriate Contractor talent mobilization, including by: • confirming the suitability of planned Contractor Steady State team; and • leveraging Contractor or industry subject matter experts when needed. • Participates in all governance and status updates and acts as the authorized voice of the Contractor and the Contractor delivery authority. • Owns Risk Management processes and action items, including identification, mitigation, Resolution and contingency execution. • Owns and presents the business case for deployment of new and innovative services that improve Service delivery and retirement of Service tasks that do not. • Identifies opportunities to improve Service delivery to FDIC, including by: • identifying and promoting continuous improvement activities to improve the Services and/or reduce FDIC costs; and • leading Contractor Personnel in the identification, development and analysis of trends in Service delivery, capacity utilization and infrastructure performance. • Ensures best practice deployment in Services. • Ensures Contractor is performing in accordance with the Contract. REQUIRED QUALIFICATIONS • BA/BS in Computer Science or related field. An MBA or MS in Computer Science or Engineering preferred; • Successful/referenceable experience managing a fully outsourced infrastructure program in an environment similar to FDIC’s (e.g., comparable security requirements, financial space, etc.); • Successful experience in interfacing with executives and interpreting client needs into actionable support activities; • Excellent communications and problem solving skills; and • Successful experience in understanding the business demands of IT • and translating them into implementable support actions. Overview: We are seeking Relationship Manager /Project Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. The Relationship Manager /Project Manager will serve as a key point of contact for the client responsible for executing Task Order requests and managing program delivery, and act as a liaison between the client and support services. The mission of FDIC’s Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely. In support of this mission, FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform. The use of cloud platforms like ServiceNow is a key component of the FDIC’s ongoing IT Modernization Program, which emphasizes accelerated cloud adoption to support mission needs. The IT Modernization Program is intended to align the FDIC’s IT program with key Federal priorities, including the Federal Cloud Smart Strategy. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com. Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". "As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration". Additional Job Information: WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Location: Arlington, VA • Type of environment: Varies • Noise level: Low • Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs. • Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Citizenship: US Citizen Clearance requirement: ability to receive a Public Trust clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.

Lead and manage service delivery, contractor resource mobilization, risk management, and continuous improvement activities to meet FDIC business goals under the contract. | Requires a BA/BS in Computer Science or related field, experience managing outsourced infrastructure programs, strong communication and problem-solving skills, and ability to translate business IT demands into support actions. | Responsibilities & Qualifications RESPONSIBILITIES • Understands FDIC business plans and FDIC business goals for continued business goal alignment and IT demand planning across all Services under the Contract. • Has thoroughly read and fully understands the Contract. • Leads all aspects of Service delivery across the Contract, including by: • tracking and managing operations and maintenance activities; • mobilizing appropriate Contractor resources to respond to Incidents that are Severity Level 1, crises and Disasters; and • monitoring and reporting Contractor performance across the Services. • Ensures appropriate Contractor talent mobilization, including by: • confirming the suitability of planned Contractor Steady State team; and • leveraging Contractor or industry subject matter experts when needed. • Participates in all governance and status updates and acts as the authorized voice of the Contractor and the Contractor delivery authority. • Owns Risk Management processes and action items, including identification, mitigation, Resolution and contingency execution. • Owns and presents the business case for deployment of new and innovative services that improve Service delivery and retirement of Service tasks that do not. • Identifies opportunities to improve Service delivery to FDIC, including by: • identifying and promoting continuous improvement activities to improve the Services and/or reduce FDIC costs; and • leading Contractor Personnel in the identification, development and analysis of trends in Service delivery, capacity utilization and infrastructure performance. • Ensures best practice deployment in Services. • Ensures Contractor is performing in accordance with the Contract. REQUIRED QUALIFICATIONS • BA/BS in Computer Science or related field. An MBA or MS in Computer Science or Engineering preferred; • Successful/referenceable experience managing a fully outsourced infrastructure program in an environment similar to FDIC's (e.g., comparable security requirements, financial space, etc.); • Successful experience in interfacing with executives and interpreting client needs into actionable support activities; • Excellent communications and problem solving skills; and • Successful experience in understanding the business demands of IT • and translating them into implementable support actions. Overview We are seeking Relationship Manager /Project Manager to join our team supporting the Federal Deposit Insurance Corporation (FDIC) in Arlington, VA. The Relationship Manager /Project Manager will serve as a key point of contact for the client responsible for executing Task Order requests and managing program delivery, and act as a liaison between the client and support services. The mission of FDIC's Chief Information Officer Organization (CIOO) is to provide scalable, efficient technology that enables continuous access to data securely. In support of this mission, FDIC established ServiceNow as an enterprise platform in 2016 and has since implemented six product suites across the ServiceNow platform. The use of cloud platforms like ServiceNow is a key component of the FDIC's ongoing IT Modernization Program, which emphasizes accelerated cloud adoption to support mission needs. The IT Modernization Program is intended to align the FDIC's IT program with key Federal priorities, including the Federal Cloud Smart Strategy. T ekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". "As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration" . Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Location: Arlington, VA • Type of environment: Varies • Noise level: Low • Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. • Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE Citizenship: US Citizen Clearance requirement: ability to receive a Public Trust clearance OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.