Tekion

Facilitate SaaS onboarding, training, and adoption for automotive dealerships with extensive travel and stakeholder management. | 2-5 years SaaS implementation experience, bachelor's degree preferred, strong communication and project management skills, ability to travel extensively. | About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Internal title for this role is Business Solutions Analyst I (SaaS) Please note travel is up to 90% Roles & Responsibilities: • Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments, adapting to both remote and in-person delivery using web-based tools. • Provide engaging instruction and guidance while configuring advanced SaaS workflows, system integrations, and best practices to maximize customer adoption and minimize time-to-value. • Guide, mentor, and direct additional implementation specialists assigned to projects, coordinating tasks and deliverables in an agile or SaaS-focused project cycle. • Obtain critical milestone signoffs from key dealership stakeholders, documenting all approvals in digital systems. • Identify, communicate, and mitigate implementation risks, collaborating cross-functionally and leveraging tools such as Jira or Salesforce to resolve issues quickly and efficiently. • Manage all onboarding and training activities using digital runbooks, diligently documenting all checklist items and key customer interactions. • Successfully complete an intensive 8–10 week SaaS product certification and training program, demonstrating application of knowledge in a fast-evolving software environment. • Navigate customer organizational change, manage resistance, and educate clients on the benefits of Tekion. • Build and maintain strong, positive relationships with all dealership personnel, championing Tekion as their trusted partner. • Collect and synthesize user training feedback, relaying valuable insights to internal product and customer success teams for product improvement. • Represent Tekion professionally in all customer and stakeholder interactions, upholding company values and reinforcing our positive brand reputation. • All other duties as assigned. Qualifications & Educational Requirements • Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar), including configuring cloud platforms and supporting customer adoption. • A Bachelor's degree in business or related field is highly preferred. • Understanding of key onboarding and adoption metrics (activation rates, engagement KPIs) within a SaaS business model. • Demonstrated success managing customer change in a SaaS environment, including converting customers from on-premise to cloud or subscription-based systems. • Experience working in an early-stage startup environment is a plus  • Exceptional written and verbal communication skills, interacting with all levels of stakeholders  • Established ability to articulate technical jargon into consumable levels of understanding for adult learners  • Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams  • 3+ years in Project Management or Project Lead role is preferred  • Travel (flying) is up to 90%   US Employment Visa Sponsorship • Please note that visa sponsorship is not available for this position Travel: This is a remote role Candidates must travel up to 90% of the time, which may include overnight stays and various modes of transportation. Territory assignments may evolve over time based on business needs; however, any changes would be communicated in advance and would not require relocation. Perks and Benefits • Competitive compensation and generous stock options   • 100% employer-paid top-of-the-line medical, dental and vision coverage  • Great benefits including unlimited PTO, parental leave and free snacks and beverages  • The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies   • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper    • Work on the latest and coolest technologies – everything is home-grown and built ground-up   • A dynamic work environment with a strong sense of community and collaboration   • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy   • Exciting opportunities for career growth and development   Current Tekion Employees – Please apply via Greenhouse Internal Job Board The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.  In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process. Base Salary Range $76,900—$128,000 USD Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

Lead and operationalize strategic HR programs, manage PMO activities, coordinate global People initiatives, and support executive leadership in a fast-paced tech environment. | 7+ years in HR program management or People Operations, strong project management skills, PMP certification preferred, experience with global distributed teams, and excellent communication and analytical abilities. | About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Job Description This role will be based in office in Pleasanton, California Tekion is seeking a Sr. Manager, People Team – Program Management Office (PMO) to be a strategic execution partner for our Chief People Officer (CPO) and global People Leadership Team (PLT). In this role, you will help architect and operationalize high-impact people programs, establishing an operating rhythm that allows Tekion's People to function effectively as we continue growing in a fast-paced, pre-IPO environment. This is a critical, execution-heavy role. You will drive the planning, implementation, tracking, and reporting of strategic HR programs; act as a force multiplier for People leadership; and ensure flawless cross-functional execution across global teams. You'll need a combination of program management acumen, analytical strength, and the ability to communicate and drive alignment at all levels. Key Responsibilities People Program Management Office (PMO) • Establish and lead a Program Management Office (PMO) to track and drive accountability for key people programs and initiatives. • Lead end-to-end project management for cyclical people programs (performance, talent reviews, compensation, onboarding, engagement surveys, and more). • Develop and maintain PMO tools, templates, milestone tracking, and standard reporting cadences. • Serve as the operational hub and facilitator for cross-functional People projects, ensuring momentum and measurable progress—sometimes serving as the program's lead—and infusing innovating ideas to engage employees and drive program adoption. • Lead and mentor a small team; build strong relationships across the People Team as well as business stakeholders. • Facilitate and/or serve on key project committees, including the company's cross-functional AI Committee. Planning, Budget, & Operations • Partner with People leadership and Finance to manage People team budgets and headcount forecasts. • Translate business and HR strategy into detailed operating plans aligned to team goals. • Monitor and report on key people operating metrics to inform strategy and leadership decisions. Strategic Initiatives & Operating Rhythm • Drive the execution of strategic People programs from concept to implementation, managing timelines and stakeholder engagement. • Coordinate the People team's annual and quarterly planning, operating, and goal-setting processes. • Prepare executive-ready artifacts (dashboards, presentations, progress reports) on People operations. Internal Communication & Change Management • Build and run a comms engine for the People org—ensuring clarity, consistency, and engagement across distributed teams. • Enable successful rollout and sustained adoption of new programs and technology, partnering across regions. • Facilitate alignment between US and India teams on priorities and project updates. • Spearhead planning and execution of PLT and team offsites to foster alignment, collaboration and bonding. Executive Support & Strategic Enablement • Provide strategic thought partnership to the CPO and PLT, ensuring alignment on the most critical people and business priorities. • Prepare internal communications, briefing materials, and project updates for People leadership and company-wide programs. • Bring structure to complex cross-functional initiatives, supporting seamless execution across time zones. • Maintain a pulse on organizational feedback, surfacing risks or blockers to leadership with proactive recommendations. • Leverage data and analytics to measure progress, drive accountability, and support People team storytelling. • Event planning and coordination of people team or other related functions. Skills and Experience • 7+ years' experience in HR program management, People Operations, or similar roles (ideally in a global, growth environment). • PMP certification of similar strongly preferred • Strong project management and operating rhythm skills, with a history of delivering large-scale or cross-functional HR initiatives. • Comfort working in remote, distributed teams across U.S. and India, and skilled at asynchronous communication. • Excellent communicator – able to convey complex ideas with clarity, bringing diverse stakeholders along. • Strong analytical mindset: Able to translate data into insights, stories, and actions for People leadership. • A growth mindset with a passion for continuous improvement, operational rigor, and staying on top of best practices in the People/HR Project Management community. • Solution-oriented, highly organized, and thrive in fast-paced, ambiguous environments. • Prior experience supporting People teams in a global tech organization is a plus; knowledge of IPO-readiness/US public company requirements is beneficial. • Collaborative, detail-oriented, and proactive, with commitment to execution excellence. • Hands-on familiarity with tools like MS Planner, SharePoint, Confluence, Slack, Workday. etc. • Interest in leveraging technology, including AI, to drive scale and efficiency in People programs. • Consulting or PMO experience preferred. Perks and Benefits • Competitive compensation and generous stock options • 100% employer-paid top-of-the-line medical, dental and vision coverage • Great benefits including unlimited PTO, parental leave and free snacks and beverages • The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper • Work on the latest and coolest technologies – everything is home-grown and built ground-up • A dynamic work environment with a strong sense of community and collaboration • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy • Exciting opportunities for career growth and development Current Tekion Employees – Please apply via Greenhouse Internal Job Board Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice here.