TechNix LLC

Provide level-2 and level-3 technical support for Citrix/XenApps server environment, monitor VDI platform, ensure virtual sessions work as intended, handle IT-VDI requests, maintain Citrix platform updates, and deliver training and technical expertise. | 5+ years of Citrix administration including Xen Server, 5+ years Microsoft Windows Server and infrastructure experience, design and architect experience, Tier 1-4 support, ability to troubleshoot complex VDI environments, and a bachelor's degree in computer science or related field. | Position: Citrix VDI Solutions Architect Duration: 12 Months from projected start date Remote Work Interview Mode: 2 rounds - virtual (Zoom video required for both) Job Description: The types of projects the subject expert will focus on expertise for design and development of a CUI VDI environment, Window systems and images, technical and engineer support, and one-on-one training to identified System Administrators. Special Requirement: • Candidates should have the ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues. • Candidates should be able to speak about the Citrix command line commands • Candidates should be comfortable providing Tier 1 - Tier 4 support on a daily basis and able to write SOP's Required /Desired Skills: Required Skills (rank in order of Importance): • 5+ years technical experience with Citrix administration, including Xen Server in a Production Environment • 5+ years' experience with Microsoft Windows Servers and Microsoft Windows Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.) • 5+ years' experience Design and Architect experience • 5+ years providing Tier 1 - Tier 4 support • Proven experience with Citrix/Xen Apps, VMware Administration, Microsoft Windows Servers, Citrix App Layering • Ability to answer complex questions related to Citrix command line commands • Ability to speak to Citrix Ports • Effective communication skills (written and oral). • Team member training. • Adaptable, flexible, and self-motivated with strong technical and problem-solving skills Preferred Skills (rank in order of Importance): • Citrix Administration Certification • Must be a self-starter demonstrating the willingness to address / resolve ambiguity and conflict within complex VDI environment. • Develop update processes and work with team members to maintain currency in the VDI environment • Ability to effectively communicate with large or small groups of people through written or spoken communication Ability to analyze, use structured problem solving and available tools to troubleshoot systems in a critical environment, identify root cause, create action plans, and resolve issues Ability to plan a large complex undertaking and effectively focus the efforts of a group to execute the plan for infrastructure implementation of systems Responsibilities Mid-Senior level Citrix VDI Architect will be responsible for providing level-2 and level-3 technical support for Citrix/XenApps server environment. This position will analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of problem and potential resolution. Provide analytical support in the conceptualization, development and implementation of complex, multiple inter-linked systems. Define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems. Job duties will include, but are not limited to the following: Responsibilities: • Providing level-2 and level-3 technical support for Citrix / XenApps server environment • Monitoring of VDI platform with various client tools Net scaler, Control UP) Support will include: VDI End-User Sessions • VDI Stack • Level-2 management and technical support • Ensuring virtual sessions are working as intended • Handling IT- VDI related requests or inquiries received by client helpdesk • Ensuring all Citrix platform server systems under management have updated software patches • Xen Desktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications • Ensure high levels of client satisfaction for the products/solutions which are supported • Addresses all technical questions around VDI and Citrix • Participate in client meetings to update team members • Ability to be the technical Subject Matter Expert within the Environment • Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy. Qualifications Skills, Experience & Qualifications: • Advanced system testing tool knowledge & experience Strong technical experience with the following technologies: Citrix Xen Desktop • Citrix Xen Server • Microsoft Windows infrastructure. • Ability to work well within a team environment • Experience with Workflow analysis • Technical collaboration for client problem solving • Ability to apply best practices to ensure maximum amount of production Ability to provide one-on-one training to teammates Required Education: A bachelor's of computer science degree or a related field, plus five years or more professional experience supporting a largescale enterprise Windows environment and experience in Citrix VDI.

Lead the design, development, and implementation of an Adobe Experience Manager portal including project leadership, planning, deployment, and post-launch support. | Minimum 3 years as Associate Program Manager leading digital initiatives, 2+ years AEM Forms development and support experience, Adobe certification, Agile certification, and familiarity with Adobe Suite products. | Position: Program Manager with Adobe Duration: 10 Months Location: Minnesota (Remote) Invitation to Negotiate: This Request for Offers is reserving the right to use the Invitation to Negotiate (ITN) process. An ITN begins with an evaluation of proposals and results in an invitation to the highest-scoring Responders to negotiate proposals with the State. Description of Project: The Minnesota Department of Information Technology Services (MNIT) Human & Social Digital Services (HSDS) division, partnering with the Departments of Human Services (DHS) and Children, Youth and Families (DCYF) is seeking a vendor to lead the design, development, and implementation of a new Adobe Experience Manager (AEM) portal. The goal of this project is to enhance the digital experience for users by streamlining access to services, improving content management capabilities, and optimizing search functionality. The selected vendor will be responsible for providing expert-level AEM developers and project leadership to guide the successful delivery of the portal. This includes end-to-end implementation, from initial planning and architecture through deployment and post-launch support. A strong understanding of AEM best practices, user-centered design, and scalable portal solutions is essential. Vendors should demonstrate proven experience with AEM portal projects of similar scope and complexity, and be prepared to collaborate closely with internal stakeholders to ensure alignment with business goals and user needs. Mode of Interview The State will conduct interviews for this solicitation. Interviews will be conducted via MS Teams with a short list of responders. The State expects the vendor's Account Representative, Proposed Project Lead, and Proposed Technical Lead (s) to attend the interview. Minimum Vendor Qualifications: Development of an Adobe Experience Manager (AEM) portal materials that resulted with a successful implementation with at least one other state government agency. Vendor must be adobe-certified to develop the eDocs portal, structure, custom look-and-feel and search functionality at the state government level or higher operating in a federated model which included identifying gaps against best practices and developing actionable roadmaps for alignment and improvement. Desired Qualifications: Proposals which demonstrate: • Demonstrated Experience: Minimum of 3 years of verifiable experience serving as an Associate Program Manager (or equivalent role), leading complex, multi-phase digital initiatives from initiation through delivery. • Proven Track Record in Communication and Leadership: Evidence of successful project outcomes that required strong communication, leadership, and stakeholder engagement skills, including at least two completed projects where these skills were critical to success. • Agile Methodology Expertise: Minimum of 3 years of experience applying Agile methodologies (e.g., Scrum, Kanban, SAFe) in enterprise-level projects. Vendor should have at least one team member with a current Agile certification, such as PMI-ACP, Certified ScrumMaster (CSM), or SAFe Agilist. • Two (2) years' experiences designing, developing and implementing solutions in the Adobe Experience Manager (AEM) Forms platform. • Two (2) years' experiences leading and performing development and support of AEM Forms/Interactive Communications (AEM 6.5) solutions • Two (2) years' experiences with OSGi software development on a J2EE/OSGi AEM platform Adobe Suite Expertise: • Familiarity with other Adobe products, especially Adobe Analytics for tracking user engagement and Adobe Target for personalized content delivery. • Experience with Adobe Launch and Adobe Campaign (for email integration) is a plus