Tava Health

Own and optimize support operations, lead and develop a support team, and manage support technology and automation. | Requires 5+ years in customer support or operations, 2+ years in management, experience with support tools like Zendesk, and ability to handle escalations and support automation. | About Tava Health At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it. We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you. About the Role Our support team plays a critical role in ensuring a seamless experience for clients, providers, and employer partners alike. As we continue to scale, we’re looking for a Support Operations Manager to build and lead a high-performing support organization. The Support Operations Manager will own day-to-day support operations, people leadership, and the evolution of our support technology stack. This role blends hands-on leadership with strategic thinking: you’ll manage and develop a growing team, optimize our AI-powered support tools, define service standards across the company, and act as a key escalation point for complex issues. This is an ideal role for someone who enjoys building and leading teams, improving systems, and partnering cross-functionally to deliver an excellent customer experience. Core Responsibilities Team Leadership & Performance Management Lead and develop a team of 4+ Support Associates, supporting their learning and growth with Tava Establish individual and team goals aligned to customer satisfaction, resolution quality, and operational efficiency Monitor the quality and consistency of customer interactions, providing regular feedback and targeted coaching to improve outcomes and customer experience Build and scale an in-person support team in Salt Lake City, ensuring staffing levels and schedules align with support demand and service expectations Support Operations Own end-to-end support operations across email, phone, and AI-driven channels, ensuring timely, accurate, and empathetic customer experiences Continuously refine workflows, escalation paths, and documentation to improve first-touch resolution and reduce repeat or reopened tickets Own and manage Tava’s Zendesk instance, including configuration, workflows, automations, integrations, reporting, and ongoing optimization to support efficient, high-quality support operations Support Escalations & Troubleshooting Serve as the primary escalation point for complex or high-severity issues, resolving issues efficiently and minimizing unnecessary escalations Identify patterns in complex tickets and train the team of Support Associates to effectively troubleshoot in line with these patterns. Partner closely with Engineering, Product, and Operations to identify root causes of recurring issues and improve overall resolution speed and quality AI & Automation Ownership Own and optimize Tava’s AI support agent, ensuring a high rate of effective self-service resolution without compromising customer experience Monitor and improve AI performance, accuracy, and handoff quality between automated and human support Evaluate, pilot, and implement Voice AI solutions to improve phone support coverage, responsiveness, and efficiency Balance automation and human support to improve operational efficiency and reduce overall cost per ticket while maintaining strong customer satisfaction SLAs, Phone Performance & Service Levels Develop, document, and communicate clear, tiered support SLAs across the organization Ensure phone support operations consistently meet established service-level expectations, including responsiveness, call handling, and resolution quality Regularly assess staffing models, scheduling, and coverage to meet demand across channels while maintaining cost efficiency Partner with internal teams to ensure SLAs are understood, achievable, and aligned with business priorities Regularly review and refine SLAs based on performance data and customer feedback Reporting, Analytics & Continuous Improvement Lead support reporting and analytics across all channels, including response times, resolution times, ticket volume trends, escalation rates, and customer satisfaction Use data to identify trends, forecast staffing needs, and drive continuous improvement initiatives Share clear, actionable insights with leadership to inform resourcing decisions, process improvements, and priorities Influence Product priorities by translating product feedback and ticket themes into clear, data-backed recommendations (e.g., quantifying request volume and impact, estimating expected ROI, and partnering with Product to advocate for high-value changes) Qualifications Requirements 5+ years of experience in customer support, support engineering, or customer operations, including 2+ years in a people management role Experience managing and scaling support teams in a fast-growing or startup environment Strong comfort with support tooling, AI-driven automation, and operational systems Hands-on experience using and administering Zendesk, including managing workflows, automations, reporting, and agent tooling Proven ability to handle complex escalations and collaborate cross-functionally Data-driven mindset with experience building and using support metrics to guide decisions Located in (or willing to relocate to) the Salt Lake City area, with enthusiasm for building an in-person team while creating a cohesive culture across existing remote team members High degree of empathy and excellent judgement in developing support processes for clients seeking mental healthcare Excellent communicator and cross-functional collaborator Comfortable in fast-paced, ambiguous environments and able to build structure where it doesn’t yet exist Experience working closely with engineering teams on ticket-driven improvements Nice to Have Experience in healthcare, mental health, or highly regulated industries Experience navigating secure HIPAA-regulated environments Experience implementing or managing Voice AI or advanced support automation Familiarity with B2B2C support models Why You’ll Love Working at Tava Competitive salary and stock options Free Tava mental health benefit for you and your family Medical and dental insurance for you and your dependents Monthly HSA contributions Generous PTO and paid holidays Paid parental leave Work from home flexibility Weekly team lunches Opportunity to shape a growing company and culture --- *For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah. Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future. All hiring activities at Tava Health are handled by company representatives using @tavahealth.com or @us.tavahealth.com email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Leading development of platform capabilities, collaborating with stakeholders, and leveraging AI tools to improve product and operational outcomes. | Over 5 years of experience in product management or similar roles, experience with complex platforms, and cross-functional collaboration skills. | Job Description: • Lead development of new platform capabilities that support practice growth, operational efficiency, and high-quality care delivery. • Collaborate and coordinate effectively with other provider-facing product managers • Partner closely with clinical, operational, and payer-focused stakeholders • Leverage AI tools to improve product insight, efficiency, and provider workflows. • Prioritize high-impact opportunities and drive measurable outcomes through rapid iteration and experimentation. • Communicate clearly with leadership, manage up and down to align on priorities, and drive execution Requirements: • 5+ years of product management experience, with ownership of complex, customer-facing platforms. • Experience building products for providers, practices, or operationally complex domains (healthcare, fintech, marketplaces, or similar). • Strong track record of shipping high-quality software and driving measurable business and customer outcomes. • Comfort operating across ambiguous problem spaces and balancing short-term execution with long-term platform strategy. • Experience working cross-functionally with engineering, design, clinical, operations, and external partners. • High product judgment, strong written and verbal communication skills, and a bias toward action. • Demonstrated ability to use AI tools to accelerate product discovery, execution, and learning. Benefits: • Health insurance • Professional development opportunities

Lead development of provider-facing product experiences, collaborating across teams to improve workflows and outcomes. | Requires 5+ years of product management experience in complex, customer-facing platforms, with cross-functional collaboration skills and experience leveraging AI tools. | About Tava If you could spend your time doing something truly meaningful, chances are you’d choose work that could change people's lives for the better. At Tava Health, that's exactly what we do every day. Tava Health is a quickly growing venture-backed startup, focused on scaling access to behavioral healthcare. We make meaningful connections between providers and clients accessible and easy by partnering with organizations to bring high-quality mental health care to their employees, members, and communities. About the Role Tava Health is seeking a Senior Product Manager to lead the discovery and development of provider-facing product experiences. This role is responsible for building a comprehensive practice operating system that enables individual therapists and groups to run successful practices with Tava. The scope spans administrative, clinical, billing, and operational workflows. Key Responsibilities Lead development of new platform capabilities that support practice growth, operational efficiency, and high-quality care delivery. Collaborate and coordinate effectively with other provider-facing product managers Partner closely with clinical, operational, and payer-focused stakeholders Leverage AI tools to improve product insight, efficiency, and provider workflows. Prioritize high-impact opportunities and drive measurable outcomes through rapid iteration and experimentation. Communicate clearly with leadership, manage up and down to align on priorities, and drive execution Qualifications 5+ years of product management experience, with ownership of complex, customer-facing platforms. Experience building products for providers, practices, or operationally complex domains (healthcare, fintech, marketplaces, or similar). Strong track record of shipping high-quality software and driving measurable business and customer outcomes. Comfort operating across ambiguous problem spaces and balancing short-term execution with long-term platform strategy. Experience working cross-functionally with engineering, design, clinical, operations, and external partners. High product judgment, strong written and verbal communication skills, and a bias toward action. Demonstrated ability to use AI tools to accelerate product discovery, execution, and learning. --- *For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah. Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future. All hiring activities at Tava Health are handled by company representatives using @tavahealth.com or @us.tavahealth.com email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Manage strategic healthcare partnerships, onboard new partners, analyze data for insights, and collaborate cross-functionally. | Requires 8+ years in healthcare or digital health relationship management, data fluency, and experience communicating with executive stakeholders. | About Tava Health At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it. We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you. About the Role The Senior Partner Success Manager will play a critical role in driving the success of Tava Health’s strategic partnerships. This role owns the ongoing relationships with our most significant partnerships, ensures seamless launch and implementation of new partners, and collaborates closely with our New Partnerships team to unlock additional opportunities. You will own relationships with Tava’s external partners, requiring you to interface with stakeholders ranging from care coordination teams to executive stakeholders as you become embedded across the organization. Internally, you will work cross-functionally to ensure partners are supported, informed, and set up for long-term success. This is a highly collaborative role that blends relationship management, data fluency, and operational execution. While you’ll join a highly collaborative team of employer-facing Customer Success Managers, this role presents a unique opportunity to pioneer a new Partner Success function for the company as we shape the future of the business. Key Responsibilities Relationship Management Serve as the primary point of contact for strategic partners, managing both day-to-day relationships and high-level strategic conversations. Prioritize and triage incoming partner requests, ensuring timely responses and appropriate internal escalations to deepen trust. Collaborate regularly with partners to understand goals, surface challenges, and proactively identify opportunities for improvement. Lead meetings with key partners, including monthly working sessions and quarterly business reviews. Partnership Growth & Enablement Drive success of existing referral channels, earning trust to maximize referral volume within core channels. Work closely with the New Partnerships team, highlighting opportunities to earn and support additional volume within existing channels. Identify expansion opportunities within current partnerships and surface these opportunities to the New Partnerships team. Drive adoption among care manager channels through education, enablement, and ongoing support. Onboarding & Implementation Lead the onboarding and implementation of new referral partners, ensuring goals, expectations, and success metrics are clearly aligned. Develop and execute thorough training and ongoing enablement plans for on-the-ground care coordinator teams making EAP and behavioral health referrals to Tava. Create and deliver training materials, documentation, and enablement resources to support successful partner adoption. Data Management & Insights Manage partner access to data, including understanding contractually required data, navigating secure file transfer environments, and ensuring HIPAA compliance. Analyze and interpret large data sets to surface key trends, insights, and actionable takeaways for partners. Proactively share performance insights with partners to support transparency and continuous improvement. Cross-Functional Collaboration Build strong internal partnerships across Sales, Clinical, Product, Insurance, and Support teams to surface for partner needs and opportunities. Develop a deep understanding of Tava’s product and capabilities, setting clear expectations with partners externally and contributing to future product roadmap conversations internally. Requirements Equally comfortable leading strategic conversations with executive stakeholders and developing hands-on training materials for care coordinators. Strong ability to understand and analyze large amounts of data and translate insights into clear, actionable takeaways for partners (e.g. usage trends, clinical metrics, ROI modeling). Proven team player with a collaborative mindset and the ability to build strong internal partnerships. Excellent written and verbal communication skills, with the ability to tailor messaging to different audiences. Confidence communicating clearly with executive stakeholders; demonstrated ability to lead compelling presentations for executive audiences. Experience triaging and prioritizing requests while managing multiple stakeholders and deadlines. Demonstrated ability to manage escalations thoughtfully and effectively to deepen trust with high-value partners. Familiarity with HIPAA compliance, secure data sharing practices, and healthcare or behavioral health environments is a plus. 8+ years of experience managing relationships in the healthcare or digital health space. Comfort with occasional (~20%) travel to partner onsites and events. Why You’ll Love Working at Tava Competitive salary and stock options Free Tava mental health benefit for you and your family Medical and dental insurance for you and your dependents Monthly HSA contributions Generous PTO and paid holidays Paid parental leave Work from home flexibility Weekly team lunches Opportunity to shape a growing company and culture --- *For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah. Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future. All hiring activities at Tava Health are handled by company representatives using @tavahealth.com or @us.tavahealth.com email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Manage and supervise credentialing processes for clinicians, maintain credentialing documentation, ensure compliance, and collaborate with internal teams. | Bachelor’s degree preferred, minimum 2 years credentialing and medical office experience, attention to detail, independent work capability, proficiency with web-based tools, and strong communication skills. | About Tava Health At Tava Health, we believe mental health care should be as accessible and stigma-free as a checkup. We're reimagining the entire experience: from how people find a therapist to how providers deliver care, so more individuals can get the support they need, when they need it. We’re a fast-growing team on a bold mission: to make high-quality mental health care available to everyone. If you’re passionate about using technology to solve meaningful problems and create lasting change, we’d love to meet you. About the Role As our clinical network continues to rapidly expand, so does our need to bring on a Credentialing Specialist. This person will help to supervise the credentialing of our existing and incoming clinicians. They will also have the opportunity to inform Tava's policies and procedures and make a lasting impact on the strategy of the department. Responsibilities Compile and maintain current and accurate data for all providers. Complete provider credentialing applications and follow-up, as needed. Maintain copies of current state licenses, DEA certificates (if applicable), malpractice coverage and other required credentialing documents. Obtain and verify primary source verification from National Practitioner Data Bank (NPDB). Review exclusion screenings on providers with SAM, OIG, OFAC, CMS Opt-out, and state agencies. Ensure compliance with applicable laws, regulations, procedures and policies. Support with Payer Roster maintenance, submission, and audits Collaborate with other teams within the organization Maintains confidentiality of all provider and credentialing-related information Other duties, as assigned Requirements Bachelor’s degree; preferred A minimum of 2 years of credentialing or enrollment experience A minimum of 2 years of medical practice business office experience High attention to detail and accuracy Able to work independently and focus for extended periods Computer literate with proficiency in web-based products and the ability to learn new applications easily Excellent written and oral communication skills Experience working remotely; preferred Why You’ll Love Working at Tava Competitive salary and stock options Free Tava mental health benefit for you and your family Medical and dental insurance for you and your dependents Monthly HSA contributions Generous PTO and paid holidays Paid parental leave Work from home flexibility Weekly team lunches Opportunity to shape a growing company and culture --- *For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah. Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future. All hiring activities at Tava Health are handled by company representatives using @tavahealth.com or @us.tavahealth.com email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Lead patient-facing product experiences including signup, scheduling, payments, and telehealth sessions to optimize conversion and engagement. | Proven success in consumer-facing digital product growth, strong analytical skills, experience with AI in product management, and ability to ship features in fast-paced environments. | About Tava If you could spend your time doing something truly meaningful, chances are you’d choose work that could change people's lives for the better. At Tava Health, that's exactly what we do every day. Tava Health is a quickly growing venture-backed startup, focused on scaling access to behavioral healthcare. We make meaningful connections between providers and clients accessible and easy by partnering with organizations to bring high-quality mental health care to their employees, members, and communities. About the Role We are seeking a Senior Product Manager to lead our patient-facing product experiences. This role will focus on optimizing patient conversion flows, scheduling, payments, and the in-session telehealth experience. You will play a critical role in building a high quality experience that will shape how individuals access therapy at Tava Health. Key Responsibilities High Performing, Consumer-grade Experiences Own the end-to-end patient experience: signup, intake, therapist selection, scheduling, coverage, etc. Optimize conversion rates and engagement with Tava's services Support diverse coverage methods (insurance, employer coverage, self-pay). Product Execution & Strategy Define and manage product vision, roadmap, and backlog across patient-facing initiatives. Prioritize high-value opportunities with limited resources. Drive measurable outcomes through rapid iteration and experimentation. Ensure a strong track record of shipping impactful features. AI-Driven Efficiency Leverage AI tools daily for product insight, efficiency, and experimentation. Stay ahead of AI-enabled opportunities that can transform patient and provider experiences. Leadership & Influence Operate with creativity, grit, and a high level of ownership. Manage complexity and context across multiple initiatives. Engage leadership: communicate strategic rationale, align on priorities, and confidently drive execution. Actively seek input while ensuring clarity and decisiveness in product direction. Qualifications Proven success personally driving the growth of consumer-facing digital products. Strong analytical skills in conversion optimization, payments, and consumer flows. Demonstrated ability to ship in fast-moving, nimble environments. Experience applying AI in day-to-day product management. Exceptional collaboration skills with designers and engineers Entrepreneurial mindset: creative, resilient, and resourceful. Why You’ll Love Working at Tava Competitive salary and stock options (so you share in the company’s success). Fully-covered medical and dental premiums for you and your family, plus voluntary insurance options. Free, generous Tava mental health benefit — of course! Monthly HSA contributions for qualifying enrolled employees. Generous PTO and paid holidays. Paid parental leave. 401(k) retirement plan. Weekly company-paid lunch via DoorDash and a personal DashPass subscription. Opportunity to make a meaningful impact at a high-growth, mission-driven company. --- *For tax purposes, priority will be given to candidates living in states where we already have employees. These states are Alabama, Arizona, California, Connecticut, Florida, Georgia, Idaho, Indiana, Nevada, North Carolina, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Tennessee, Texas, Virginia, and Utah. Tava is unable to sponsor employment visas (such as the H-1B). Candidates must have authorization to work in the U.S. without company sponsorship now or in the future. All hiring activities at Tava Health are handled by company representatives using @tavahealth.com or @us.tavahealth.com email addresses. Please beware of unauthorized recruiting communications requesting personal information. We never hire anyone without first completing a real-time, face-to-face interview (conducted by video or in-person), nor do we use encrypted instant messaging services like Signal. If you have questions regarding the authenticity of any outreach, please do not hesitate to use the chat feature on our website or contact us at careers@tavahealth.com Tava Health does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.