TaskUs

Verify patient insurance benefits and claims using online portals, update billing systems, and provide high-quality customer service while adhering to compliance and company policies. | At least 1 year experience in medical billing or insurance verification, knowledge of insurance plans and portals, HIPAA compliance, multitasking ability, and strong attention to detail. | Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Health Insurance Eligibility Representative do? Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. Roles And Responsibilities • Review patient insurance claims • Utilize online insurance portals to verify patient benefits • Develop a holistic understanding of patient insurance plan details • Update the patient's deductible, copay, and coinsurance data in clients' billing system when inaccurate • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; • Participate in all mandated internal and external training and/or seminars; and • Get to know, understand, and comply with TaskUs' policies and procedures. Requirements • 1+ years in a prior medical billing or insurance verification role • Strong knowledge of deductible and out-of-pocket max types and determining their status and applicability • Familiarity with different insurance payer types and navigating insurance portals • Experience with multiple platforms is ideal and the ability to use multiple systems connected to insurance panels is required • Experience with HIPAA and compliance-sensitive environments • Must be able to multitask to make effective use of various online resources and platforms. • Must adhere to regulatory requirements to protect patient safety. • Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience. Qualifications/Skills • Strong deductive reasoning and inference to understand a patient's claim history • Sharp attention to detail and ability to decipher mental health coverage vs other insurance plan benefits • Intellectual curiosity and desire to develop expertise in insurance verification • Proactive learner and active communicator when in need of assistance • Ability to work independently, while self-motivating to meet targets for accuracy and productivity • Coachable with grown mindset: able to incorporate manager feedback and improve overall output What's in it for you? • Competitive salary • Great benefits package • Professional growth opportunities with the chance to learn from many different functions • A fun and inclusive workplace How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2511_16241 Posted At: Wed Nov 26 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Lead project planning, execution, stakeholder communication, and process improvements for outsourced digital services projects. | Bachelor's degree or equivalent experience, 3-5 years project management, 2+ years operations/account management, excellent communication and problem-solving skills, PMP/Agile/Lean Six Sigma certifications preferred. | About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. At TaskUs, you're not just a Technical Writer Lead you're an architect. You'll be a strategic and customer-focused partner who will be responsible for the successful planning, execution, and delivery of projects. You will wear many hats throughout the project lifecycle, from intake and triage to communication, execution, and closure. This role requires a blend of project management expertise, excellent communication skills, and the ability to navigate complex stakeholder relationships and competing priorities. More than just a role, it's a chance to be part of a team obsessed with excellence. You'll bring your entrepreneurial spirit and resourcefulness to the table, all fueled by a passion for making a positive difference. Accountability is your middle name; you relish the challenge of balancing client needs with operational goals, all while delivering world-class service and exceeding expectations. Responsibilities: Project Planning and Execution: Develop comprehensive project plans utilizing standardized documentation templates like Work Breakdown Structures (WBS), formal agendas, and action item trackers. Manage project documentation and ensure its completion throughout the project lifecycle. Conduct deep-dive meetings with stakeholders and subject matter experts (SMEs) to gather information, document minutes, establish timelines, and identify action items. Host weekly project sync meetings, documenting milestones, action items, and escalation points, and ensuring all parties are aligned. Stakeholder Management and Communication: Engage key stakeholders and project sponsors from project discovery to closure. Prioritize and manage project scope, cost, and timelines while effectively managing stakeholder expectations. Act as a communication champion, ensuring transparency and managing competing agendas among stakeholders. Manage client relationships and expectations throughout the project lifecycle. Process Improvement and Optimization: Validate the workflows and processes of incoming WTS opportunities. Collaborate with internal and external partners on process and operational improvements throughout the project cycle. Identify and troubleshoot discrepancies in processes to ensure efficiency and effectiveness. Conduct project closure processes and contribute to organization-wide procedure improvements using lessons learned. Additional Responsibilities: Manage client relationships and expectations throughout the project life cycle. Qualifications: Bachelor's degree or equivalent business project management experience. 3-5 years of experience in project management. 2+ years of experience in operations and/or account management, working directly with clients. Excellent written and verbal communication skills. Strong problem-solving skills. Excellent attention to detail with a commitment to accuracy and quality. Self-starter with a willingness to support and empower project teams. Preferred Qualifications: Relevant Business Process Outsourcing (BPO) experience. Project Management Professional (PMP), Agile, and/or Lean Six Sigma experience and/or certifications. International vendor management experience. Experience building new sites or launching new geographic locations. Advanced knowledge of email ticketing and cloud-based systems (e.g., 8x8, Aircall, Five9, Salesforce, Zendesk). Salary range: 73,000 - 91,000 / Annual How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

Manage client relationships and teams to meet campaign SLAs, drive operational growth, conduct business reviews, and lead strategic initiatives. | Senior-level experience managing international teams, strong operational and client management skills, proficiency in Salesforce and Excel, willingness to travel extensively and work long hours. | About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Description Senior Client Services Manager What does a Senior Client Services Manager really do? You will support one of our key account relationships, through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance, so not just anyone is qualified for this position. Imagine yourself going to work with one thing on your mind: you will be supporting the client’s services team whose job is to support the fastest growing companies to scale their domestic and international operations. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will work directly with our management team to hire and train key players. As a Senior Client Services Manager, you will: ● Collaborate with our global operations and support teams, and your client’s executive and operational teams to ensure success. ● Monitor your team’s growth and in addition to client success, you will play a direct role in the operational growth of the business with strategic initiatives. ● You will impact and witness first hand the company’s annual revenue growth goals ● This opportunity requires proven industry expertise, strong operational knowledge, analytical and problem solving skills, and team-oriented attitude that TaskUs is built upon. ● Must be willing to travel locally and internationally Do you have what it takes to become a Senior Client Services Manager? Requirements: Intermediate to advanced knowledge of Excel, Salesforce CRM, Salesforce Service Cloud, Google Suite, and Quantitative Modeling •Experience in managing international teams • Hands on experience with Process Improvement and Project Management •Driven to self-improve and extend spheres of knowledge and influence •Practical and action-oriented •Ability to sell and be persistent and aggressive, inspire and persuade people •Willing to work long hard hours, weekends •Ability to travel up to 50% of the time •Standing and sitting for sustained periods of time, at least 50% •Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading Responsibilities •In addition to client success, you will play a direct role in the operational growth, change, and innovation of the business with strategic initiatives •Manage one or two strategic campaigns and as needed non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams' performance •Manage regional office responsibilities •Client Management (30%): Conducts weekly/monthly/quarterly business reviews •Is the proactive conduit in reporting progress/activities to/from clients and facilitates communication between internal teams •Conducts face-to-face meetings with clients, wherever they are, to effectively manage the accounts. With the ultimate aim of becoming a trusted partner for clients. Understanding their needs, desires and what is important for them to succeed •Financial Management (25%): Achieves annual top-line revenue generated by campaign as forecasted, gross margin % month/month as forecasted by finance •Grows headcount, revenue and margins on accounts •Communication (20%): Able to charm and influence people across the world •Provides actionable feedback for improvement/course correction internally and externally •Comfortable influencing across teams/stakeholders •Professionally presents to groups and 1/1 and hosts engaging client visits •Operational Management (15%): Demonstrates an attitude where they roll-up-their-sleeves and handle issues that arise •Achieves expectations for their team's contribution to the Contractual KPIs for each account •Reaches the Customer Satisfaction Score of 8+ •Responsible for the administration of internal/external reporting requirements •Strategic Management (50%): Strategizes with clients to ID opportunities for growth •Leads internal team to ensure we have focused on long and short-term objectives •Identifies risks and provides solutions that allow for innovation and change •Brainstorms with management/peers for best practices •Continuously drives performance enhancement and drives real value initiatives for client regarding client needs More job highlights It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be a part of, apply today! Want to be part of a company that is changing the game for some of the world's most notable brands and disruptive companies? We thought so. The Client Services position is Remote but preferred in the area of a TaskUs Site. In every instance you will be supporting today's fastest growing, disruptive companies to scale their domestic and international operations. Every campaign is different, challenging, and ultimately rewarding as you monitor your team's growth. In addition to client success, you will play a direct role in the operational growth, change, and innovation of the business with strategic initiatives. You will impact and witness first hand the company's annual revenue goals of 100% revenue growth year after year. About TaskUs TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world’s most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech and HealthTech. As of March 31, 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines and India. In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics and circumstances. Inclusive and equitable practices is our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodation in any part of the hiring process, please let us know. “Please take note that TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.” How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Lead and optimize project delivery using Scrum framework, facilitate sprint processes, manage stakeholder collaboration, and improve development workflows. | Bachelor's degree or equivalent experience, 2-3 years Scrum Master or similar Agile role experience, entry-level Scrum Master certification, proficiency with Agile tools, and strong leadership and communication skills. | About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today! About the Role: We are seeking an experienced and strategic Scrum Master to lead and optimize project delivery across our business, training development, technical writing, and LMS administration teams. This pivotal role requires a deep understanding of the entire project lifecycle within a WTS framework, from initial concept to successful deployment. You will be instrumental in fostering collaboration, driving efficiency, and ensuring timely project completion by guiding sprint processes and facilitating key meetings. Key Responsibilities: Strategic Project Leadership: Champion agile methodologies, ensuring all Scrum events are productive and aligned with overarching project goals. Cross-Functional Collaboration: Act as the central point of contact, harmonizing efforts between diverse teams and managing stakeholder expectations. Process Optimization: Proactively identify and implement improvements to our development processes, enhancing efficiency and effectiveness. Risk Management & Resolution: Monitor project progress, identify potential blockers, and strategically escalate issues to ensure smooth project flow. Reporting & Transparency: Provide clear, concise, and regular updates on project status, highlighting achievements, challenges, and strategic adjustments. Tool & System Governance: Oversee the effective use and configuration of project management tools to support streamlined workflows and data integrity. Minimum qualifications Bachelor's degree (often preferred in Computer Science, Engineering, or a related technical field) OR equivalent practical experience. 2–3 years of experience serving as a Scrum Master or in a similar Agile role (e.g., Agile Coach, Team Lead). Entry-level Scrum Master certification, such as: Certified ScrumMaster (CSM) from Scrum Alliance,Professional Scrum Master I (PSM I) from Scrum.org Deep understanding of Scrum framework, events, artifacts, and roles. Proficiency in agile tools (e.g., Jira, Confluence, Trello). Strong servant leadership, facilitation, and coaching skills. Excellent communication and conflict-resolution skills. Preferred qualifications 5+ years of experience as a Scrum Master, especially with multiple teams or complex, large-scale projects. Previous experience working with safety-critical or embedded systems development. Experience with scaling Agile (e.g., SAFe, LeSS, Nexus). Advanced-level certifications, such as: Advanced Certified ScrumMaster (A-CSM) or Certified Scrum Professional (CSP-SM) Professional Scrum Master II (PSM II) or PSM III SAFe Scrum Master (SSM) or SAFe Advanced Scrum Master (SASM) Proven ability to mentor, coach, and enact organizational change to foster a high-performance culture. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

Design, coordinate, and manage training and onboarding programs while leading a team of Learning Experience Leaders to ensure quality and continuous improvement. | High school diploma required, 5 years training experience, 2 years management experience preferably in training or learning development, 2 years BPO experience preferred, strong communication and coaching skills, and ability to travel up to 25%. | Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today! What does a Learning Experience Manager really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. The Learning Experience Manager will also be responsible for coordinating, organizing, and implementing all of our training programs and ensuring the success of our and our client's new hire training and onboarding programs.mThey will work closely with our Learning Experience Leaders, managing a team of up to 8 Learning Experience Leaders as their direct reports, and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders. Responsibilities Include But Are Not Limited To • Maintain a training Schedule for respective assigned sites and/or GEOs: this is to be worked on daily to ensure transparency with other departments. • Update all spreadsheets for rosters for assigned sites and/or GEOs: this is to be worked on daily, as employees are added or deleted. • Create seats for new learning experience staff: this includes updated job descriptions, duties, and pay ranges. • Interview for new learning experience staff: this should include interview questions regarding skillset and culture. • Onboard learning experience staff: complete overview of TaskUs culture and job expectations. • Set job expectations with learning experience staff: this includes all policies and procedures for training staff. • Grade learning experience staff on training skill sets: this is where the KPIs are assessed and measured. • Develop learning experience staff and Leadership with education and certifications: in the area of continued education, trainers are expected to complete required certifications. • Observe learning experience staff during training classes: to maintain excellence in their performance, observations and evaluations will be conducted on a regular basis. • Provide effective coaching and feedback for the development of learning experience staff. • Provide KPIs and standards for each quarter for learning experience staff: this will include quarterly performance evaluations and goal setting. • Provide tools/resources to assist in excellent training material creation: give access to all resources to maintain job function. • Document information on each learning experience staff member: maintain electronic records for each learning experience leader. • Receive and analyze training evaluation forms for each class: identify trends and patterns to help improve the training department, reduce speed to proficiency targets and give high-quality feedback to clients to drive continuous improvement. • Create and maintain training methodologies for the learning experience department: find innovative ways to enhance the training experience. • Develop training courses to further educate current employees: to further educate our employees for their own respective growth and development. • Maintain strong communication with Recruiting and Operations: co-create a strong cycle from pipeline to production, closed-loop feedback cycles on trainees' performance to improve candidate profile. • Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system. • Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties. • Ensure the training of workers in the aspects of occupational health and safety, within the working day. • Continuously improve training programs and other learning opportunities across the organization. • Other duties as required. Qualifications And Requirements • High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences. • Five years of previous training experience. • Two years of previous management experience, preferably in the training or learning development space. • Two years of previous BPO experience, preferably. • Two years of previous technical support experience and/or emergency coordination, emergency response, or crisis management experience. • Strong written and verbal communication skills. • Strong coaching and mentoring skills. • Travel required, up to 25% of the time. • Strong will to learn and adapt to quick change. • Proficient in Microsoft Office and Google Suite applications required, • Strong, confident, and effective verbal and written communication skills are required. • Strong interpersonal, conflict management, and mentoring skills • Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours. • High energy, enthusiastic, motivational training style • Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2510_13714 Posted At: Wed Oct 01 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Manage day-to-day business operations and a team of up to 50 FTEs, oversee client relationships and performance metrics, ensure safety and compliance, and drive operational improvements. | At least 2 years managing supervisors with KPIs, 1+ year client management experience, bachelor's degree in business or management, excellent communication and presentation skills, and ability to manage multiple clients and safety compliance. | About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Description : What does an Operations Manager do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. Come on now, we need your full attention because it’s time to imagine what it’s like to be an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it’s all about the KPIs but in TaskUs it’s all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in to provide the best possible customer experience to your clients. yourself Responsibilities: FTE Management responsible for managing the day-to-day business operations for roadside assistance managing a team of up to 50 FTE; reporting to the Vice President of Operations Advanced finance knowledge: Billing, invoicing. Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually). You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed. Advanced Coaching Structure Manage shrinkage to meet company goals and expectations (10%) You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage). We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention. Teammate Engagement Planning & Execution Skills with and without a budget. You will be responsible for interviewing Team Leads. You will also promote department culture. Ability to multitask and manage multiple clients at the same time Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system. Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties. Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities. Know and apply the actions described in the emergency plan. Client specific duties include: Point of contact for on-shift Roadside Assistance Team Escalations to assist in the following: Safely recovering autonomous vehicles; Towing of vehicles; Shuttle services Provide the highest level of communication between cross departments and the client; The Operations Manager will coordinate with the Learning Experience Team in improving development of our Roadside Assistance Team Apply safety procedures to any situation involving the rescue of a self-driving car. Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Maintain TaskUs’s high standard of safety with all employees inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust operations to changes in the environment; Be the deputy for technology by communicating courteously always with management and engineers Other duties as required. What we’re looking for: Two plus years of managing supervisors with established KPI’s One plus year of client management experience (nice to have) Bachelor's degree in business administration or management Excellent communication and presentation skills Job Expectations: We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs Competencies: Strategic Planning Process Improvement Resource Management Performance Metrics Team Leadership Client Relationship Risk Management Stakeholder Management Decision Making Communication Skills How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

Design and develop learner-centered training programs, conduct learning needs analyses, collaborate with SMEs and stakeholders, create training materials and assessments, and evaluate training effectiveness. | Bachelor's degree in Instructional Design or related field, 3-5 years of instructional design experience, proficiency with e-learning tools and LMS, strong communication and organizational skills. | Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. The LX consultant will provide thought leadership in the application of instructional design strategies and methodologies, particularly in the areas of learning analytics and design, to deliver learner-centered training solutions across all levels in the organization. The Learning Experience Consultant Wil l Provide instructional design services to the following key functions: • Implementations, Project Management, Client Services, Consultancy and Product-Specifics Training (PST) for new campaign/LOB launches. • Operations Management, Quality and PST to address performance gaps in production. • Organizational Development (OD) for continuing education and skills enhancement. • Other Support functions and vendors for organization-wide special projects (e.g., new tool/technology, process updates). Collaborate With The Multimedia, Content, And LMS Administration Work Streams And PST Teams To Design, Develop And Implement Innovative Self-paced And Instructor-led Training Programs And Evaluate The Effectiveness Of Such. Key Tasks Include, But Are Not Limited To, The Following • Analyzing learning needs. • Conduct audience, context ,content, and available performance analysis when determining a design for a particular project. • Gather data for analyses by working together with project members and other connected departments, as necessary in interpreting data. • Determining required skills and competency levels for learners/ participants. • Collaborate with SMEs, stakeholders and other key departments to finalize desired skills and level of expertise of the desired audience of learning. • Identifying training objectives and performance targets. • Determine target objectives for identified learning content and target audience. • Defining instructional design strategy. • Identify the best method to deploy learning experience or instructions. • Scoping/outlining training content. • List details of proposed training content , indicating duration and method. • Building training curriculum/lesson plan. • Outline details needed in a training/ lesson plan ( i.e. duration, method, objectives, and details of learning content needed. • Writing storyboards/scripts. • Collaborate with SMEs in finalizing learning content that is critical for learners/ participants. • Write storyboards for elearning content for NMD to develop using the most appropriate authoring tool. • Write scripts for dialogues/ video narration that will engage and disseminate knowledge and information. • Designing facilitator and participant guides. • Write and script learning content for facilitators in providing instructions as well as facilitating learning in a brick and mortar or virtual classroom. • Write information that will aid learning and engagement for participants for brick and mortar or virtual classrooms. • Facilitating Train-the-Trainer (T3)/Knowledge Transfer (KT) sessions. Lead knowledge transference and best practices in facilitation by conducting sessions with trainers/ facilitators utilizing the materials and assets designed and developed for a particular course • Provide feedback to identified participants after the sessions, as appropriate. • Creating knowledge and skills assessments. • Design and write appropriate means to measure and evaluate learning and knowledge of participants. • Evaluating learning effectiveness. • Gather relevant data comparison of performance and training effectiveness. • Collaborate with key departments to gather and collate relevant data for evaluating learning. • Conduct post mortem reviews with project team members and other relevant departments to discuss current evaluation. • Collaborate with project team members and relevant departments to identify points to improve. • Suggest ways to improve and/or sustain performance based on results of evaluation. • Discover and implement techniques to drive online learning adoption and content usage. • Continuously update and improve knowledge, skills, and behaviors related to instructional design, adult education, and training evaluation. • Lead small projects by initiating meetings, communicating risks and following up on agreed deadlines. The success of the LX consultant will be measured through: • Implementing training programs that reflect a learner-centered teaching philosophy. • Addressing identified learning/performance gaps. • Improving training absorption and retention. • Hitting defined KPI targets/goals. • Adhering to agreed timelines. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability. EDUCATION • Bachelor's degree or equivalent in Instructional Design or closely related course. • A master's degree in Instructional Design, Distance Education or Educational Technology is a plus. Work Experience • 3-5 years designing learner-centered training programs and developing related training materials. • 3-5 years conducting learning needs analyses to identify situations addressable by training solutions. • Working knowledge of adult learning, instructional design, and evaluation principles and practices. • Drafting measurable training goals and learning objectives (in all three learning domains). • Developing appropriate learning assessment strategies and instruments. Technical Skills • Technology literate; can easily work with new software (e.g., media development tools, office suite, and other web applications). • Understanding of functionalities of courseware authoring tools (e.g., Adobe Captivate, Articulate Storyline) • Experience with E-Learning design principles, practices, and platforms (LMS). Other Skills • Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions. • Demonstrated ability to communicate information and ideas clearly, and concisely, verbally and in writing. • Demonstrated ability to interact with peers, management and other departments in a professional manner. • Strong organizational and interpersonal management skills. • Ability to manage time effectively and efficiently. • Self-motivated and directed with keen attention to detail. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2509_13183 Posted At: Tue Sep 23 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Lead and scale technical documentation programs, manage and mentor a team of technical writers, and ensure alignment of documentation strategy with business goals. | 3-5 years of technical writing and documentation management experience, 1-3 years managing technical writing teams, strong communication skills, and familiarity with technical communication tools and project management frameworks. | About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today! POSITION SUMMARY The LXS Program Manager for Technical Writing is responsible for architecting, executing, and scaling world-class technical documentation programs. They will also lead and mentor a team of Senior Technical Writers and Technical Writers responsible for the transformation, delivery, and maintenance of technical information. SPECIFIC RESPONSIBILITIES The LXS Technical Writing Program Manager’s key tasks include, but are not limited to, the following: PROGRAM STRATEGY AND GOVERNANCE Champion and lead the strategic implementation and maintenance of technical documentation programs or systems. Plan and strategize, document, and optimize the end-to-end documentation lifecycle process Partner with internal leadership or the clients to implement projects and other process-improvement related initiatives. CLIENT AND STAKEHOLDER MANAGEMENT Serve as the central point of contact and primary liaison for technical documentation. Lead program and project-level risk identification, analysis, and mitigation planning. Implement a robust, multi-level communication plan to keep all stakeholders (internal stakeholders and clients) informed of the program or project's status, progress, successes, and challenges. TECHNICAL AND OPERATIONAL LEADERSHIP Lead formal business reviews with key stakeholders and executive leadership. Define, track, and maintain KPI or SLA attainment for their assigned function. Act as the program's thought leader by staying abreast of industry trends, emerging technologies, and best practices in technical communication, content strategy, and program management. TEAM MANAGEMENT Hire, train, mentor, and evaluate staff to ensure seamless execution of technical writing / cross-functional initiatives. Ensure the technical writing function is staffed appropriately and that team members have the necessary training and tools to meet the program's evolving objectives. The success of the LXS Program Manager will be measured through: Implementing technology-enabled documentation solutions that reflect a learner or user-centered philosophy. Maintaining client relationships. Development of team members (technical writers and senior technical writers). Generating or contributing to regular reports or business reviews. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability. EDUCATION Bachelor’s degree or equivalent in English, Communication/Journalism, or closely related degree. WORK EXPERIENCE 3-5 years creating and managing production-level documentation, ensuring high-quality, clear, and concise content for both technical and non-technical audiences Designing and implementing content strategies, information architecture, and documentation workflows Analyzing and understanding different target audiences, tailoring content to their specific needs and technical knowledge 1-3 years managing, mentoring, and coaching teams of technical writers with diverse skill and experience levels 1-3 years setting the strategy and direction for technical documentation efforts, ensuring they align with overall business and product goals Reporting and analyzing programmatic risks throughout a project lifecycle Defining and tracking key metrics and reporting on the progress and success of documentation initiatives to stakeholders and leadership TECHNICAL SKILLS Technology literate; can easily work with a wide array of technical communication tools (e.g., static site generators, content management systems, and publishing software) Understanding of functionalities of project management frameworks (e.g., Agile, Scrum, and Kanban) Exceptional written and verbal communication skills to articulate complex technical ideas, present strategies, and give clear, actionable feedback OTHER SKILLS Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions Demonstrated experience working with diverse internal stakeholders at all levels, including engineering, product, operations, and marketing Experienced in developing strategy, internal and external processes related to technical documentation Ability to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff Strong organizational and interpersonal management skills Ability to manage time effectively and efficiently Self-motivated and directed with keen attention to detail How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

Manage day-to-day business operations and a team of up to 50 FTEs, oversee client relationships, ensure KPI achievement, and drive operational performance and safety compliance. | Requires 2+ years managing supervisors with KPIs, 1+ year client management experience, a bachelor's degree in business or management, and strong communication and presentation skills. | About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Operations Manager (Work Onsite at - Orlando) What does an operations Manager do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we hire the best of the best, after all, we are a ridiculously good company, so we make sure our employees are top-notch. Come on now, we need your full attention because it’s time to imagine what it’s like to be an operations manager. Imagine yourself going to work with one thing on your mind: that in most companies, it’s all about the KPIs but in TaskUs it’s all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in to provide the best possible customer experience to your clients. yourself Responsibilities: FTE Management responsible for managing the day-to-day business operations for roadside assistance managing a team of up to 50 FTE; reporting to the Vice President of Operations Advanced finance knowledge: Billing, invoicing. Responsible for managing TaskUs client relationships and being the POC on a day-to-day basis, providing them with updates in regards to performance, you will be responsible for presenting in business reviews (weekly, monthly, quarterly, and annually). You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed. Advanced Coaching Structure Manage shrinkage to meet company goals and expectations (10%) You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (examples of KPIs: CSAT, AHT, Resolution rate, Shrinkage). We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention. Teammate Engagement Planning & Execution Skills with and without a budget. You will be responsible for interviewing Team Leads. You will also promote department culture. Ability to multitask and manage multiple clients at the same time Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system. Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties. Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities. Know and apply the actions described in the emergency plan. Client specific duties include: Point of contact for on-shift Roadside Assistance Team Escalations to assist in the following: Safely recovering autonomous vehicles; Towing of vehicles; Shuttle services Provide the highest level of communication between cross departments and the client; The Operations Manager will coordinate with the Learning Experience Team in improving development of our Roadside Assistance Team Apply safety procedures to any situation involving the rescue of a self-driving car. Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Maintain TaskUs’s high standard of safety with all employees inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust operations to changes in the environment; Be the deputy for technology by communicating courteously always with management and engineers Other duties as required. What we’re looking for: Two plus years of managing supervisors with established KPI’s One plus year of client management experience (nice to have) Bachelor's degree in business administration or management Excellent communication and presentation skills Job Expectations: We ask that Operations Managers have an open and flexible schedule - the hours of operations depend on the client's needs Competencies: Strategic Planning Process Improvement Resource Management Performance Metrics Team Leadership Client Relationship Risk Management Stakeholder Management Decision Making Communication Skills How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/. Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs. At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works. TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name. We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (taskus.wd1.myworkdayjobs.com/Careers). This is the only chat room where you will find our recruiters.

Lead the design, implementation, and evaluation of global learning and organizational development programs aligned with business objectives, managing teams and stakeholders to improve leadership and employee performance. | 15+ years global L&OD experience with leadership roles, advanced degree in HR or related field, expertise in learning design and delivery, coaching skills, and ability to manage global stakeholders. | Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. As the Director, Learning Experience (Learning and Organization Development), you will be responsible for designing, implementing, and evaluating the Talent Roadmap for the organization, aligned with the company's objectives. Talent Roadmap should support the development of all leaders within the business, thus improving organizational effectiveness and employee performance. Specific Responsibilities As the Director, Learning Experience (Learning and Organization Development), you will (not limited to): • Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives. • Partner with functional stakeholders to identify and prioritize learning needs and gaps aligned with business needs, while cultivating a culture of learning. • Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices • Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, making sure of content relevance, participant engagement, and knowledge retention • Coach and develop a team of LnOD professionals, providing guidance, feedback and professional development opportunities to support their growth and success. • Develop learning strategies that are clearly aligned to and support business objectives. Design solutions that are relevant, prioritized, and aligned to talent needs. • Conceptualize and develop content catering to audiences from different functions. • Ensure that the L&OD curriculum is tracked and maintained in the Learning Management System • Establish metrics and analytics to measure the impact and effectiveness of learning initiatives, and use data-driven insights to drive continuous improvement. • Stay abreast of emerging trends and developments in LnOD, recommending and implementing enhancements to programs and processes as needed. • Identify gaps and recommend and create scalable learning solutions to improve learner's retention, job performance and the overall employee experience. • Design, development and implementation of the global learning & development strategy and solutions starting from TNA to design & delivery, to impact analysis as per business needs • Manage the maintenance and execution of the performance and talent management processes linked to operational and program efficiencies and effectiveness. • Provide guidance and support to managers and employees on performance management process, career development and individual learning plans. • Manage the LnOD budget, resources, and vendor relationships to optimize ROI and quality of services Do you have what it takes to become a Director, Learning Experience (Learning and Organization Development) ? Required Skills/Abilities • Excellent presentation, interpersonal and influencing skills • Ability to coach, mentor, consult, and partner with peers and with other functional leads • Learning design and delivery skills • Thorough understanding of proven and latest L&OD methods and best practices • Exceptionally good verbal and written communication skills • Proficiency in MS Office and Learning Management System. Work Experience • 15+ years of global L&OD including learning design and delivery, stakeholder management • Experience of having run and managed L&OD for global organizations. Ability to manage global stakeholders. Experience of having delivered learning solutions for LATAM, NAMEULA and APAC EDUCATION • Master's degree in HR or Organizational Development, Business Administration, or related field; • MBA in HR, or Learning design and delivery certifications, coaching/learning/psychometric certifications will be an added advantage with 10 years of experience in leadership role Other Skills • Ability to make decisions by using logic to identify key facts, explore alternatives, and propose quality solutions • Must be able to foster a positive and productive work environment, with the ability to lead, build teams, and motivate staff • Strong organizational and interpersonal management skills • Ability to manage time effectively and efficiently • Self-motivated and directed with keen attention to detail How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2509_12596 Posted At: Fri Sep 12 2025 00:00:00 GMT+0000 (Coordinated Universal Time)

Provide front line customer support using multiple software platforms, manage customer issues and projects, and advocate for customer experience improvements. | 2+ years customer service experience (preferably technical or healthcare), strong communication skills, experience with specified software tools, and passion for healthcare and e-commerce. | Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Job Summary The Customer Experience Representative will be responsible for all customer service as part of a thriving operations team. The Customer Experience Representative will proactively engage with customers, ascertain best practices and fully implement our platform to exceed our customer's health and wellness goals and expectations. The ideal candidate can quickly jump in and learn the product line and software tools in order to solve problems seamlessly -- problem solving is a must, and experience with e-commerce customer service is strongly preferred. Ultimately, this role is responsible for ensuring every customer has an excellent experience. Please note: This is a Temporary Position through January 2026. What You Will Do Every Day • Manage multiple software applications (email, phone) and technology platforms to provide front line support to customers as well as support offline projects • Manage and execute multiple special tasks and projects including but not limited to moderating customer reviews, managing customer exceptions, and providing detailed reporting • Advocate for customer needs by suggesting and implementing (when possible) customer experience improvements • Build positive rapport and communicate effectively and knowledgeably with different personality types as their main touchpoint with the client • Be empathetic towards customers and their needs and treat customers with first class service • Manage and report metrics and error rates to ensure 1-touch customer resolution and high customer experience ratings Who You Are • Strong ability to empathize with others as well as the ability to interface with all levels of the organization • Phenomenal work ethic and an obsession with delivering the highest possible quality of work • Efficient and effective in multi-tasking; you should enjoy working on multiple things at once • The drive to grow professionally and the commitment to make it happen • A true team player; you enjoy connecting with your colleagues and appreciate the camaraderie that comes with a small group • A very quick learner that likes to build on processes What You Bring • 2+ years of working in customer service, preferably in a technical support or healthcare environment • Start-up or ecommerce experience highly preferred • Passion about healthcare and building a health brand • Strong written and verbal communication skills • Experience with Salesforce, Zendesk, Mailchimp, Mandrill, Redash and Google Products • Extreme attention to detail; preference for organization, order and consistently achieving goals • A commitment to your team and a willingness to take on roles that go beyond the call of duty • The ability to easily communicate with customers about sensitive or difficult topic • A winner's mindset; you set out to achieve the gold and don't accept falling short of your goal • Bachelor's degree preferred but we will consider equivalent work experience What's in it for you? • Competitive salary • Professional growth opportunities with the chance to learn from many different functions • A fun and inclusive workplace About Us TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ride-sharing, Technology, FinTech, and HealthTech. As of March 2023, TaskUs had a worldwide headcount of approximately 47,700 people across 27 locations in 13 countries, including the United States, the Philippines, and India. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ . TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2509_12600 Posted At: Fri Sep 12 2025 00:00:00 GMT+0000 (Coordinated Universal Time)