Tapcheck

Build and scale channel sales programs, develop partner relationships, and lead a team to achieve revenue targets. | 7+ years in channel sales or partnerships, proven ability to build and scale programs, strong technical troubleshooting skills, and experience with Salesforce and Excel. | ABOUT THE JOB: The Director of Channel Sales will be responsible for building, scaling, and executing Tapcheck’s channel strategy to drive net-new revenue. This role requires a builder mindset, strong executive presence, and a relentless focus on execution. The ideal candidate is highly organized, detail-oriented, and metrics-driven, with the ability to turn partner activity into measurable pipeline and closed business. This role offers both a remote and hybrid option. Employees located within 30 miles of Plano TX, are required to be in-office Tuesday through Thursday each week. Those residing beyond this radius may be considered for a fully remote arrangement, depending on experience and business needs. What You’ll Do: Channel & Revenue Growth Own and expand channel-driven net-new business through strategic partners and direct prospecting efforts. Prospect, qualify, and develop new business opportunities in partnership with channel organizations. Build and maintain long-term, high-impact relationships with partners, prospects, and clients. Track the full lifecycle of partner relationships, from activation through conversion and expansion. Manage pipeline and opportunity flow in Salesforce, ensuring accurate forecasting and activity-to-revenue conversion. Team Leadership & Execution Manage and coach a team of 5 individual contributors focused on relationships, account farming, sponsored events, and in-person partner enablement. Set clear expectations around activity, conversion metrics, and results. Drive a high-performance culture centered on accountability, motivation, and execution. Ensure the team is consistently generating pipeline—not just activity—through events, enablement, and partner engagement. Training & Development Establish a common sales strategy and repeatable approach for identifying, developing, and closing channel-driven opportunities. Work closely with Account Executives to uncover new opportunities, advance deals, and strengthen customer and partner relationships. Coach and mentor AEs and channel sellers in consultative selling and deal execution. Provide local and cross-functional support to align channel efforts with broader sales goals. Process Building & Optimization Build and refine scalable channel sales processes, playbooks, and reporting. Translate activity data into insights that improve conversion rates and pipeline quality. Collaborate with Marketing to create and deliver customized sales presentations, collateral, and enablement materials. Analyze market trends and internal performance metrics to adjust strategy and identify new customer segments. Lead disciplined follow-up, proposal execution, and deal management to close new business. What You’ll Bring: 7+ years of experience in channel sales, partnerships, or indirect sales, ideally in fintech, SaaS, or HR/payroll Proven experience building channel programs from the ground up or scaling them in high-growth environments Comfortable owning targets, forecasting partner pipeline, and being accountable to results High proficiency in Salesforce, documentation tools (Confluence, Lucidchart), and Excel Strong technical troubleshooting skills and comfort navigating multiple platforms Detail-oriented, organized, and able to independently manage a pipeline of accounts Exceptional verbal and written communication skills Experience working with workflow logic, if/then conditions, or platform configuration is a plus Collaborative, solutions-oriented mindset with strong ownership At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future. This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI. About Tapcheck: Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. How We Get Things Done: Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process. Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues. Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes. Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company. Why Join Tapcheck? Competitive base Flexible Time Off Health Insurance Dental Insurance Vision Insurance 401K Match Equal Employment Opportunity Policy Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lead end-to-end product commercialization, develop GTM strategies, and collaborate across teams to ensure successful product launches and market growth. | 10+ years in product commercialization or GTM strategy, experience in high-growth SaaS/FinTech, proven success in scaling new products, and strong cross-functional leadership skills. | About the Role: The General Manager, New Product Commercialization will be responsible for leading the end-to-end commercialization of new products from product launch to full-scale market penetration. This high-impact leadership role will drive go-to-market (GTM) strategy, ensuring seamless cross-functional alignment and the achievement of key business objectives. You will own the commercialization strategy, work closely with Product, Marketing, Sales, Customer Success, and Revenue Operations teams, and oversee the entire process from product launch to adoption, driving significant revenue growth. This role reports to the Chief Operating Officer (COO) and blends strategy, execution, and operational rigor within a fast-growing fintech environment. The ideal candidate has deep expertise in GTM strategy and scaling new products within high-growth environments. What You’ll Do: Develop strategies to drive market expansion, sales enablement, and customer adoption, including targeting new segments and exploring strategic partnerships to accelerate growth. Build and implement scalable frameworks for efficiently launching and commercializing new products across the organization. Lead the development and execution of a comprehensive GTM strategy for new products, defining key milestones, success metrics, and execution plans to ensure smooth product rollouts, with clear ownership of revenue and adoption targets. Collaborate with Product Marketing and Sales Enablement to craft compelling product positioning, competitive differentiation, and value propositions that drive demand, adoption, and revenue. Define, track, and report KPIs for product success, including adoption rates, revenue impact, and customer engagement, using data to refine and optimize commercialization strategies. Partner with Customer Success and Support to collect post-launch feedback, ensuring continuous product improvements and fine-tuning of the commercialization strategy. What You’ll Bring: 10+ years of experience in product commercialization, GTM strategy, or general management, ideally in high-growth B2B SaaS, FinTech, HR Tech, or similar industries. In-depth experience in FinTech and/or HR Tech industries, with a deep understanding of the unique challenges and opportunities in these sectors. Proven track record of successfully launching, scaling, and commercializing new products, driving significant revenue growth. Strong leadership skills with a strategic, data-driven approach to decision-making, coupled with the ability to execute tactically in a fast-paced environment. Extensive experience working cross-functionally with Product, Sales, Marketing, Revenue Operations, and Customer Success teams to ensure smooth and successful product launches. Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improve outcomes. Experience in scaling GTM motions, driving product-market fit, and identifying strategic partnerships to accelerate market entry. At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future. This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, UT, VA, WA, WI. About Tapcheck: Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. How We Get Things Done: Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process. Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues. Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes. Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company. Why Join Tapcheck? Competitive base Flexible Time Off Health Insurance Dental Insurance Vision Insurance 401K Match Equal Employment Opportunity Policy Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Monitor and evaluate agent performance, manage ticket queues, develop training, analyze data, and improve customer satisfaction. | At least 5 years in customer support or related environment, with 3+ years in a supervisory or team lead role, experience with KPIs, coaching, and support platforms. | ABOUT THE JOB: The role involves monitoring and evaluating agent performance against KPIs, managing ticket queues for efficient task distribution, and ensuring agents are consistently engaged. Key responsibilities include identifying and addressing training needs, collaborating with Training and Dev to improve documentation, and creating a feedback loop to enhance resources. The role also involves analyzing performance data to identify trends and preparing reports for senior management. Additionally, it focuses on maintaining high customer satisfaction by ensuring professional interactions and continually working to improve the overall customer experience. This is a hybrid position based at our Plano, Texas headquarters, with in-office presence required Tuesday through Thursday each week. What You’ll Do: Performance Management: Monitor and evaluate agent performance against set KPIs, including tickets taken, ticket solve rates, first response times, and total resolution times. Implement strategies to ensure the team consistently meets or exceeds these targets. Queue Management: Actively manage ticket queues to ensure efficient distribution and prioritization of tasks. Ensure agents are always engaged with active queues, optimizing workload distribution and minimizing idle time. Training and Development: Identify training needs for agents struggling to meet performance targets. Develop and deliver targeted training sessions to address these gaps, enhancing the team's overall capability and efficiency. Feedback Loop Coordination: Collaborate with Training to identify areas where documentation and support materials are lacking. Facilitate a feedback loop where such gaps are communicated and addressed, ensuring that agents have access to the necessary resources to improve ticket resolution times. Reporting and Analysis: Regularly analyze performance data to identify trends, areas for improvement, and successes. Prepare and present reports to senior management, highlighting achievements and outlining action plans for addressing any challenges. Customer Satisfaction: Ensure all customer interactions are handled professionally and in line with company standards. Monitor customer feedback and work with the team to improve the overall customer experience. Other duties as required What You’ll Bring: 5+ years of experience in a customer support or customer service environment, with at least 3+ years in a supervisory or team lead role Proven experience managing agent performance using KPIs such as SLAs, CSAT, first response time, and resolution time Strong coaching and people-management skills, with the ability to motivate, develop, and hold team members accountable Demonstrated ability to analyze performance data, identify trends, and translate insights into actionable improvement plans Experience with ticketing and customer support platforms (e.g., Zendesk, Freshdesk, ServiceNow, or similar) Excellent written and verbal communication skills, with the ability to provide clear feedback and present reports to senior leadership Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment Ability to collaborate cross-functionally with Training, Product, and Enablement teams Customer-focused mindset with a commitment to delivering high-quality service and continuous improvement At this time, Tapcheck does not provide sponsorship for employment-based visas (e.g., H-b, L-1, TN, etc.). Therefore, candidates must already possess the right to work in the United States without the need for employment-based visa sponsorship now or in the future. About Tapcheck: Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. How We Get Things Done: Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process. Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues. Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes. Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company. Why Join Tapcheck? Competitive base Flexible Time Off Health Insurance Dental Insurance Vision Insurance 401K Match Compensation: $80K + Bonus. The actual base salary will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. Equal Employment Opportunity Policy Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Manage end-to-end bi-weekly payroll operations for ~140 employees across multiple states, ensure compliance with tax regulations, prepare for audits, reconcile payroll data, and support ongoing payroll and benefits processes. | 7+ years of U.S. payroll experience managing full-cycle multi-state payroll, strong knowledge of payroll controls and compliance, experience with 401(k) audits, and proficiency in mid-market payroll platforms. | ABOUT THE JOB: We are seeking an experienced Payroll Manager to fully own payroll operations for a single U.S. legal entity (~140 employees) across approximately two dozen states. This is a hands-on role with no additional payroll staff—you will be the sole individual responsible for payroll processing, reconciliations, and compliance. The role requires a seasoned professional who can manage payroll end-to-end, implement and follow strong payroll controls, and independently interact with auditors, regulators, and benefit providers. This role includes two components: • Project-Based Work (First 3 Months – Full Time): - Prepare for the upcoming 401(k) audit - Reconcile YTD 940/941 filings vs. payroll registers - Investigate and resolve historical 401(k) funding discrepancies • Ongoing Payroll Support (Long-Term – Part Time): - Beyond the project phase, we anticipate a continued need for 2–3 full days every other week, aligned with our bi-weekly payroll processing schedule. - Additional hours to support annual benefits audit and W-2 preparation & issuance What You’ll Do: Bi-Weekly Payroll Operations - Manage and execute bi-weekly payroll for ~140 employees across 25+ states - Review, validate, and reconcile payroll data (new hires, terminations, compensation changes, deductions, garnishments) - Ensure compliance with federal, state, and local tax regulations - Process and reconcile payroll registers with payroll funding, direct deposits, and third-party payments with accuracy and timeliness - Maintain detailed documentation and audit trail in accordance with internal controls Compliance, Reconciliation & Audit Support - Reconcile YTD 940/941 tax filings against payroll register totals - Prepare schedules, reconciliations, and supporting documentation for upcoming 401(k) audit - Resolve historical discrepancies between payroll deductions and 401(k) funding - Ensure accurate 401(k) contributions and allocations for each payroll cycle - Partner directly with state tax agencies on payroll tax registrations, account maintenance, and issue resolution What You’ll Bring: - 7+ years of U.S. payroll experience with proven ownership of full-cycle, multi-state payroll - Prior experience as the primary or sole payroll manager in an organization of similar size or complexity - Strong knowledge of payroll controls, compliance, and reporting (940, 941, W-2, 401(k)) - Demonstrated experience supporting or leading 401(k) audits - Expertise in resolving complex funding and reconciliation discrepancies - Proficiency in at least one mid-market payroll platform (e.g., ADP, Paylocity, Paycom, Workday, etc.) - Exceptional attention to detail, ability to operate independently, and strong problem-solving skills Preferred Qualifications - Prior experience handling state payroll tax registrations in multiple jurisdictions - Background in startup, fintech, or SaaS environments This is a remote-friendly role. Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID, IL, LA, MI, MA, MO, NC, NH, NJ, NV, NY, PA, OR, OH, RI, SC, TX, VA, WA, WI. About Tapcheck: Tapcheck is a digital platform offering an easy and convenient way to access on-demand earnings early. Available at no cost to employers, our app-based on-demand pay solution helps relieve the financial stress that many employees experience on a daily basis. The Tapcheck team is passionate about our mission to improve financial wellness and boost business productivity. By giving workers the ability to transfer wages they’ve earned directly to their bank account or pay card without waiting for payday, Tapcheck eliminates the need for high-interest payday loans or employer-funded cash advances. How We Get Things Done: Our core values act as a steadfast guide, directing our decisions and anchoring our actions. We consider these values non-negotiable, especially when it comes to our hiring process. · Humility: We believe in the power of humility. We value team players who are down-to-earth, respectful, and open to learning from others. Our employees approach challenges with a positive attitude, acknowledging their strengths and weaknesses while celebrating the achievements of their colleagues. · Grit: We admire individuals with grit – those who demonstrate unwavering determination and resilience in the face of obstacles. At Tapcheck, we take pride in overcoming challenges together, pushing the boundaries of what is possible, and embracing failure as an opportunity for growth. · Raising the Bar: Continuous improvement is at the heart of our culture. We are committed to setting high standards and pushing ourselves to exceed them. We seek employees who are innovative and strive for excellence, constantly seeking ways to enhance our products, services, and processes. · Striving for Growth: We foster an environment that encourages personal and professional development. Our employees are driven to learn, grow, and adapt to new circumstances. We support individuals who take initiative, seek out new challenges, and actively contribute to their own growth and the growth of the company. Why Join Tapcheck? · Competitive base · Paid Time Off · Health Insurance · Dental Insurance · Vision Insurance · 401K Match Compensation: The pay will depend on numerous factors such as: location, experience, training, knowledge. and skills. Tapcheck reserves the right to amend, change, alter, and revise pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to this position you understand that this specific pay range is contingent upon meeting the qualifications and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role. Equal Employment Opportunity Policy Tapcheck, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.