Tapcart Inc

Drive partner engagement, develop strategic GTM initiatives, and explain product integrations to agencies. | Over 5 years in B2B SaaS, experience in partnerships or solutions consulting, familiarity with Shopify agencies, and strong communication skills. | Tapcart is the leading mobile app platform for the world's fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel. Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Béis, Grove Collaborative, and Ruggable trust Tapcart to turn mobile traffic into high-retention, high-growth relationships - with mobile apps launched in hours, not months. THE ROLE Tapcart's agency partners aren't just referral sources - they're building service lines on our platform, co-selling with our team, and shaping how the mobile app category is adopted across the Shopify landscape. That's why we're seeking Agency Partner Managers who are product-savvy, technically curious, and commercially accountable. This is a hands-on operator role - for someone who wants to teach, lead, and drive execution with top-tier agencies. HOW YOU WILL MAKE AN IMPACT • Get deep into the Tapcart product, fast - and use that fluency to guide partners toward the right messaging, skills development, and service opportunities. • Prescribe, not react - giving partners a clear, strategic path to success based on what's in demand and what's working across the ecosystem. • Multi-thread within each agency - building relationships with leadership, sales, delivery, and marketing to drive full-funnel partner engagement. • Collaborate with partners on how to monetize services built around Tapcart, including implementation, retention strategy, and mobile app best practices. • Drive thoughtful, well-planned execution - including account mapping, co-selling motions, GTM campaigns, and partner-led activations. WHAT SKILLS YOU'LL NEED • 5+ years of experience in B2B SaaS, with at least 2 years in partnerships, sales, solutions consulting, or a GTM-facing role requiring product depth. • A clear track record of driving partner-led or partner-influenced pipeline through strategic execution. • Confidence navigating technical conversations - you're not a developer, but you're comfortable explaining product architecture and integrations. • Deep familiarity with how Shopify agencies operate, monetize, and scale. • You take initiative and move fast, but you stay grounded in the strategy and know when to bring others in. • You can hold a room with strong communication and dynamic presentation skills. BONUS IF YOU HAVE If some of these describe you, you'll thrive in this role - but if not, we still want to hear from you. • You've worked in or closely with Shopify agencies and understand how they think about service, margin, and growth. • You have a background in solutions consulting, sales engineering, enablement, or product marketing - and love translating product into action. • You're curious about AI and how it can improve enablement, productivity, or partner execution. • You've helped partners package and sell services around a product before - and know how to connect value to monetization. • You're excited by the idea of building repeatable programs, scalable GTM plays, and documentation others can run with. • This role involves moderate travel for field events, partner on-sites, and marketing activations. This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, ME, MI, NV, NJ, NY, NC, OH, OR, PA, TN, TX, UT, VA, WA We are ideally looking for candidates based in the LA or NYC area. SALARY RANGE: Salary range: $130,000-$140,000 base + commission (commensurate with experience) TAPCART PERKS AND BENEFITS: • Financial Wellness • 401(k) plan and equity grants for all full-time employees - because we grow together • Competitive compensation with room to grow • Health & Wellbeing • Affordable, high-quality medical, dental, and vision coverage • Mental health support via Headspace and Talkspace, ensuring your whole self is supported • Flexibility & Time Off • Flexible PTO policy - take the time you need to rest and recharge • 11 paid company holidays • Work remotely • Work-Life Balance with a Tapcart Twist • One-time home office setup stipend to get you started • Recurring merchant shopping stipend so you can experience the magic of Tapcart like our customers do WHY JOIN TAPCART? We're a Santa Monica-based tech company with the energy of a startup and the momentum of a market leader . At Tapcart, we believe building great products starts with building an environment where passionate people can thrive. Since our $50M Series B in 2021, we've continued scaling our platform and our community of merchants. Backed by world-class investors and trusted by leading eCommerce brands, we're on a mission to redefine mobile shopping - and we're just getting started. • Check out what our customers are saying. Learn more about who we are and what we offer on our Careers page. Recruitment Disclaimer: Please be aware that Tapcart, Inc. ("Tapcart") and our official professional recruiting agencies and platforms do not: • Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc. • Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). • Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart. You may see all job vacancies on our official Tapcart channels: • Official Tapcart website, Careers page: https://www.tapcart.com/careers • Official LinkedIn Jobs page: https://www.linkedin.com/company/tapcart/jobs/

Design, develop, and maintain a reusable component library and UI features for a mobile app platform, ensuring performance, accessibility, and scalability. | 5-7 years of software engineering experience, with 3+ years in full-stack React + Next.js development, experience with design systems, cloud deployment, and shipping production-ready code. | Tapcart is the leading mobile app platform for the world’s fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel. Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Béis, Grove Collaborative, and Ruggable trust Tapcart to turn mobile traffic into high-retention, high-growth relationships — with mobile apps launched in hours, not months. THE ROLE As a Senior Software Engineer on the Content Team you will own our component library, UI blocks, and the in-app features used by millions of shoppers every day. You’ll deliver work end-to-end from problem statements to production‑ready capabilities, design patterns, and architectures that keep our apps fast, scalable, and extensible, and collaborate with the other teams to surface new building blocks and deliver the next generation of AI-enhanced productivity for mobile app development. You’ll be a true owner, from prototype to production, and work side‑by‑side with product, design, and solutions engineering, all while staying close to merchants to deliver value early and iterate quickly. HOW YOU WILL MAKE AN IMPACT Design, ship, and maintain a reusable, type‑safe React/Next.js component system. Prototype new UI and features in weekly sprints, validate with live merchants, and iterate to release to thousands of apps. Optimize bundle size, server‑side rendering, client-side performance, and WCAG compliance. Build tooling (CLI, CI pipelines, linting) that makes it easy for outside developers to extend our product without limits. WHAT SKILLS YOU’LL NEED 5-7 years of experience in software engineering. 3+ years of full‑stack development with React + Next.js (TypeScript). Experience building and maintaining design systems/component libraries. Familiarity with cloud deployments and hosting. Ability to ship production-ready code in a fast‑paced, cross‑functional environment. BONUS IF YOU HAVE: Shopify or ecommerce experience. GraphQL experience. Background in UX, product or design critique. Contributions to open‑source component libraries or design‑system tooling. WHY YOU’LL LOVE IT Autonomy: Small, tight‑knit squad with end‑to‑end ownership. Impact: Create in-app experience used by millions of shoppers every day. Innovation: Design and deliver a cutting-edge mobile app development platform driven by both humans and AI. Culture: Collaborative, fast‑moving environment that values competency, creativity, and experimentation. SALARY RANGE: $175,000-$200,000 This position is not eligible for visa transfer or sponsorship. This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, ME, MI, NV, NJ, NY, NC, OH, OR, PA, TN, TX, UT, VA, WA TAPCART PERKS AND BENEFITS: 💰 Financial Wellness 401(k) plan and equity grants for all full-time employees — because we grow together Competitive compensation with room to grow 🏥 Health & Wellbeing Affordable, high-quality medical, dental, and vision coverage Mental health support via Headspace and Talkspace, ensuring your whole self is supported 🛋 Flexibility & Time Off Flexible PTO policy — take the time you need to rest and recharge 11 paid company holidays Work remotely 🛒 Work-Life Balance with a Tapcart Twist One-time home office setup stipend to get you started Recurring merchant shopping stipend so you can experience the magic of Tapcart like our customers do WHY JOIN TAPCART? We’re a Santa Monica-based tech company with the energy of a startup and the momentum of a market leader 🏖. At Tapcart, we believe building great products starts with building an environment where passionate people can thrive. Since our $50M Series B in 2021, we’ve continued scaling our platform and our community of merchants. Backed by world-class investors and trusted by leading eCommerce brands, we’re on a mission to redefine mobile shopping — and we’re just getting started. Check out what our customers are saying. Learn more about who we are and what we offer on our Careers page. Recruitment Disclaimer: Please be aware that Tapcart, Inc. (“Tapcart”) and our official professional recruiting agencies and platforms do not: Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart. You may see all job vacancies on our official Tapcart channels: Official Tapcart website, Careers page: https://www.tapcart.com/careers Official LinkedIn Jobs page: https://www.linkedin.com/company/tapcart/jobs/

Build and manage strategic partnerships with agencies to drive adoption and monetization of the Tapcart platform. | 5+ years in B2B SaaS, with experience in partnerships, sales, or solutions consulting, and familiarity with Shopify agencies and technical product discussions. | Tapcart is the leading mobile app platform for the world’s fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel. Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Béis, Grove Collaborative, and Ruggable trust Tapcart to turn mobile traffic into high-retention, high-growth relationships — with mobile apps launched in hours, not months. THE ROLE Tapcart’s agency partners aren’t just referral sources – they’re building service lines on our platform, co-selling with our team, and shaping how the mobile app category is adopted across the Shopify landscape. That’s why we’re seeking Agency Partner Managers who are product-savvy, technically curious, and commercially accountable. This is a hands-on operator role – for someone who wants to teach, lead, and drive execution with top-tier agencies. HOW YOU WILL MAKE AN IMPACT Get deep into the Tapcart product, fast – and use that fluency to guide partners toward the right messaging, skills development, and service opportunities. Prescribe, not react – giving partners a clear, strategic path to success based on what’s in demand and what’s working across the ecosystem. Multi-thread within each agency – building relationships with leadership, sales, delivery, and marketing to drive full-funnel partner engagement. Collaborate with partners on how to monetize services built around Tapcart, including implementation, retention strategy, and mobile app best practices. Drive thoughtful, well-planned execution — including account mapping, co-selling motions, GTM campaigns, and partner-led activations. WHAT SKILLS YOU’LL NEED 5+ years of experience in B2B SaaS, with at least 2 years in partnerships, sales, solutions consulting, or a GTM-facing role requiring product depth. A clear track record of driving partner-led or partner-influenced pipeline through strategic execution. Confidence navigating technical conversations – you’re not a developer, but you’re comfortable explaining product architecture and integrations. Deep familiarity with how Shopify agencies operate, monetize, and scale. You take initiative and move fast, but you stay grounded in the strategy and know when to bring others in. You can hold a room with strong communication and dynamic presentation skills. BONUS IF YOU HAVE If some of these describe you, you’ll thrive in this role – but if not, we still want to hear from you. You’ve worked in or closely with Shopify agencies and understand how they think about service, margin, and growth. You have a background in solutions consulting, sales engineering, enablement, or product marketing – and love translating product into action. You’re curious about AI and how it can improve enablement, productivity, or partner execution. You’ve helped partners package and sell services around a product before - and know how to connect value to monetization. You’re excited by the idea of building repeatable programs, scalable GTM plays, and documentation others can run with. *This role involves moderate travel for field events, partner on-sites, and marketing activations. This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, ME, MI, NV, NJ, NY, NC, OH, OR, PA, TN, TX, UT, VA, WA We are ideally looking for candidates based in the LA or NYC area. SALARY RANGE: Salary range: $130,000-$140,000 base + commission (commensurate with experience) TAPCART PERKS AND BENEFITS: 💰 Financial Wellness 401(k) plan and equity grants for all full-time employees — because we grow together Competitive compensation with room to grow 🏥 Health & Wellbeing Affordable, high-quality medical, dental, and vision coverage Mental health support via Headspace and Talkspace, ensuring your whole self is supported 🛋 Flexibility & Time Off Flexible PTO policy — take the time you need to rest and recharge 11 paid company holidays Work remotely 🛒 Work-Life Balance with a Tapcart Twist One-time home office setup stipend to get you started Recurring merchant shopping stipend so you can experience the magic of Tapcart like our customers do WHY JOIN TAPCART? We’re a Santa Monica-based tech company with the energy of a startup and the momentum of a market leader 🏖. At Tapcart, we believe building great products starts with building an environment where passionate people can thrive. Since our $50M Series B in 2021, we’ve continued scaling our platform and our community of merchants. Backed by world-class investors and trusted by leading eCommerce brands, we’re on a mission to redefine mobile shopping — and we’re just getting started. Check out what our customers are saying. Learn more about who we are and what we offer on our Careers page. Recruitment Disclaimer: Please be aware that Tapcart, Inc. (“Tapcart”) and our official professional recruiting agencies and platforms do not: Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart. You may see all job vacancies on our official Tapcart channels: Official Tapcart website, Careers page: https://www.tapcart.com/careers Official LinkedIn Jobs page: https://www.linkedin.com/company/tapcart/jobs/

Guide and support agency partners in leveraging Tapcart's platform to grow their services and revenue. | 5+ years in B2B SaaS, strong product and partnership experience, familiarity with Shopify agencies, and excellent communication skills. | Tapcart is the leading mobile app platform for the world’s fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel. Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Béis, Grove Collaborative, and Ruggable trust Tapcart to turn mobile traffic into high-retention, high-growth relationships — with mobile apps launched in hours, not months. THE ROLE Tapcart’s agency partners aren’t just referral sources – they’re building service lines on our platform, co-selling with our team, and shaping how the mobile app category is adopted across the Shopify landscape. That’s why we’re seeking Agency Partner Managers who are product-savvy, technically curious, and commercially accountable. This is a hands-on operator role – for someone who wants to teach, lead, and drive execution with top-tier agencies. HOW YOU WILL MAKE AN IMPACT Get deep into the Tapcart product, fast – and use that fluency to guide partners toward the right messaging, skills development, and service opportunities. Prescribe, not react – giving partners a clear, strategic path to success based on what’s in demand and what’s working across the ecosystem. Multi-thread within each agency – building relationships with leadership, sales, delivery, and marketing to drive full-funnel partner engagement. Collaborate with partners on how to monetize services built around Tapcart, including implementation, retention strategy, and mobile app best practices. Drive thoughtful, well-planned execution — including account mapping, co-selling motions, GTM campaigns, and partner-led activations. WHAT SKILLS YOU’LL NEED 5+ years of experience in B2B SaaS, with at least 2 years in partnerships, sales, solutions consulting, or a GTM-facing role requiring product depth. A clear track record of driving partner-led or partner-influenced pipeline through strategic execution. Confidence navigating technical conversations – you’re not a developer, but you’re comfortable explaining product architecture and integrations. Deep familiarity with how Shopify agencies operate, monetize, and scale. You take initiative and move fast, but you stay grounded in the strategy and know when to bring others in. You can hold a room with strong communication and dynamic presentation skills. BONUS IF YOU HAVE If some of these describe you, you’ll thrive in this role – but if not, we still want to hear from you. You’ve worked in or closely with Shopify agencies and understand how they think about service, margin, and growth. You have a background in solutions consulting, sales engineering, enablement, or product marketing – and love translating product into action. You’re curious about AI and how it can improve enablement, productivity, or partner execution. You’ve helped partners package and sell services around a product before - and know how to connect value to monetization. You’re excited by the idea of building repeatable programs, scalable GTM plays, and documentation others can run with. *This role involves moderate travel for field events, partner on-sites, and marketing activations. This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, ME, MI, NV, NJ, NY, NC, OH, OR, PA, TN, TX, UT, VA, WA We are ideally looking for candidates based in the LA or NYC area. SALARY RANGE: Salary range: $130,000-$140,000 base + commission (commensurate with experience) TAPCART PERKS AND BENEFITS: 💰 Financial Wellness 401(k) plan and equity grants for all full-time employees — because we grow together Competitive compensation with room to grow 🏥 Health & Wellbeing Affordable, high-quality medical, dental, and vision coverage Mental health support via Headspace and Talkspace, ensuring your whole self is supported 🛋 Flexibility & Time Off Flexible PTO policy — take the time you need to rest and recharge 11 paid company holidays Work remotely 🛒 Work-Life Balance with a Tapcart Twist One-time home office setup stipend to get you started Recurring merchant shopping stipend so you can experience the magic of Tapcart like our customers do WHY JOIN TAPCART? We’re a Santa Monica-based tech company with the energy of a startup and the momentum of a market leader 🏖. At Tapcart, we believe building great products starts with building an environment where passionate people can thrive. Since our $50M Series B in 2021, we’ve continued scaling our platform and our community of merchants. Backed by world-class investors and trusted by leading eCommerce brands, we’re on a mission to redefine mobile shopping — and we’re just getting started. Check out what our customers are saying. Learn more about who we are and what we offer on our Careers page. Recruitment Disclaimer: Please be aware that Tapcart, Inc. (“Tapcart”) and our official professional recruiting agencies and platforms do not: Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart. You may see all job vacancies on our official Tapcart channels: Official Tapcart website, Careers page: https://www.tapcart.com/careers Official LinkedIn Jobs page: https://www.linkedin.com/company/tapcart/jobs/

Design and build data infrastructure systems for analytics, segmentation, and personalization products. Optimize cloud infrastructure for performance and security while driving architectural decisions. | 5+ years of experience in software engineering with strong expertise in distributed systems and large-scale infrastructure. Proven experience with cloud providers and various database architectures is essential. | Tapcart is the leading mobile app platform for the world’s fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel. Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Béis, Grove Collaborative, and Ruggable trust Tapcart to turn mobile traffic into high-retention, high-growth relationships — with mobile apps launched in hours, not months. THE ROLE As a Senior Backend Engineer at Tapcart, you'll join the team that is spearheading our company's personalization efforts and owning our existing analytics and segmentation products. You will design, build, and scale the infrastructure that powers these initiatives. This role requires an expert distributed systems backend engineer with a strong emphasis on different database and data processing architectures. You’ll have end-to-end ownership, from ideation to deployment, with a direct impact on our customers. We value rapid iteration, empowering and expecting engineers to ship code daily in a fast-paced, data-driven, and agile environment. You’ll drive innovation while ensuring accountability and transparency, with regular progress updates keeping the team aligned. The ideal candidate is passionate about code quality and following best practices while always searching for new, better ways to get things done. Presented with a problem space, this person can autonomously translate business and functional requirements into live production-ready solutions and drive projects to completion. They are obsessed with customer value, understanding that completion means not just finishing code but personally validating solutions and delivering tangible value to customers. This person will help shape the next generation of products at Tapcart - building marketing tools and personalized in app experiences using generative AI. HOW YOU WILL MAKE AN IMPACT Design and Build Data Infrastructure: Architect, build, and maintain data infrastructure systems used by our analytics, segmentation, and personalization products. Power AI/ML Systems: Build, optimize, and maintain critical data infrastructure systems that power personalization products. Partner with our product and customer teams to translate merchant requirements into robust, production-ready systems. Scale Microservices: Build and deploy new microservices in a cloud environment, ensuring our data platform can scale while remaining reliable and efficient. Optimize and Secure: Optimize our cloud infrastructure for cost and performance while protecting customer and shopper data with enterprise-grade security best practices and global regulatory compliance. Drive Architectural Decisions: Architect and review the design for cutting-edge services in close collaboration with our cloud technology partners, defining API schemas and managing change over time. WHAT SKILLS YOU’LL NEED 5+ years of experience in software engineering. Strong expertise in distributed systems and large-scale infrastructure. Expertise with technologies such as Node.js, Typescript, Docker, and Kubernetes. Proven experience with cloud providers like Google Cloud Platform (GCP). Experience with Infrastructure as Code and CICD tools. Strong experience working with different database architectures (Mongo, Postgres, BigQuery, Bigtable) Experience with data processing frameworks and tools like Apache Beam and dbt Experience in system architecture design, application development, and networking configuration in a cloud environment. Excellent software engineering fundamentals and organizational skills. BONUS IF YOU HAVE: Experience with Gen AI frameworks Experience with front-end technologies such as React, React Native, or Next.js and/or mobile development. SALARY RANGE: $175,000- $200,000 This position is not eligible for visa transfer or sponsorship. This position is remote eligible in the following states: AL, AZ, CA, CO, FL, GA, IL, MA, ME, MI, NV, NJ, NY, NC, OH, OR, PA, TN, TX, UT, VA, WA TAPCART PERKS AND BENEFITS: 💰 Financial Wellness 401(k) plan and equity grants for all full-time employees — because we grow together Competitive compensation with room to grow 🏥 Health & Wellbeing Affordable, high-quality medical, dental, and vision coverage Mental health support via Headspace and Talkspace, ensuring your whole self is supported 🛋 Flexibility & Time Off Flexible PTO policy — take the time you need to rest and recharge 11 paid company holidays Work remotely 🛒 Work-Life Balance with a Tapcart Twist One-time home office setup stipend to get you started Recurring merchant shopping stipend so you can experience the magic of Tapcart like our customers do WHY JOIN TAPCART? We’re a Santa Monica-based tech company with the energy of a startup and the momentum of a market leader 🏖. At Tapcart, we believe building great products starts with building an environment where passionate people can thrive. Since our $50M Series B in 2021, we’ve continued scaling our platform and our community of merchants. Backed by world-class investors and trusted by leading eCommerce brands, we’re on a mission to redefine mobile shopping — and we’re just getting started. Check out what our customers are saying. Learn more about who we are and what we offer on ourCareers page. Recruitment Disclaimer: Please be aware that Tapcart, Inc. (“Tapcart”) and our official professional recruiting agencies and platforms do not: Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart. You may see all job vacancies on our official Tapcart channels: Official Tapcart website, Careers page: https://www.tapcart.com/careers Official LinkedIn Jobs page: https://www.linkedin.com/company/tapcart/jobs/

Oversee the day-to-day operations of IT infrastructure, managing hardware, software, and networking systems. Provide technical support to employees, troubleshooting hardware and software issues promptly and effectively. | 2+ years of proven experience in IT, with strong knowledge of IT systems and infrastructure. Proficiency in troubleshooting hardware and software issues, particularly with Apple MacBooks and macOS. | Tapcart is the leading mobile app platform for the world’s fastest-growing Shopify brands. We help marketers and eCommerce teams strengthen their brands and create differentiated customer experiences through a direct mobile channel. Our platform powers mobile shopping for over 50 million consumers and processes more than $8 billion in revenue annually. Brands like Béis, Grove Collaborative, and Ruggable trust Tapcart to turn mobile traffic into high-retention, high-growth relationships — with mobile apps launched in hours, not months. THE ROLE We’re looking for an IT Help Desk Specialist to support our IT operations. Bring your sharp eye for detail and unmatched follow-through to our team as an IT Help Desk Specialist! You’ll be the go-to expert for remote hardware and software troubleshooting, keeping our team running smoothly no matter where they are. With your MacOS know-how—covering patching, updates, data encryption, and backup tools—you’ll tackle challenges head-on and keep systems secure and efficient. Your tech skills are matched only by your exceptional customer service, always going above and beyond to deliver an outstanding experience. HOW YOU WILL MAKE AN IMPACT Oversee the day-to-day operations of our IT infrastructure, including managing hardware, software, and networking systems. Collaborate with cross-functional teams, including Engineering, Product, and Go To Market, to identify and address internal and customer-facing IT and information security needs and opportunities for improvement. Provide technical support to employees, troubleshooting hardware and software issues promptly and effectively. Execute IT projects, such as system upgrades, migrations, and implementations. Install, configure, and update software applications and operating systems as needed. Monitor system performance and security, implementing measures to safeguard against threats and vulnerabilities. Develop and maintain documentation, including system configurations, troubleshooting procedures, and user guides. Stay informed about emerging technologies and industry trends. WHAT SKILLS YOU’LL NEED 2+ years of proven, progressive experience in IT, as a Specialist or other similar role. Strong knowledge of IT systems and infrastructure, including hardware, software, and networking. Strong knowledge of Apple MacBooks and macOS. Proficiency in troubleshooting and resolving hardware and software issues. Proficiency with Google Workspace, Slack, Asana, Intercom, and Salesforce. Proficiency in MDM, SSO, and VPN. Strong experience with the employee life cycle to ensure best-in-class onboarding and offboarding. Excellent communication skills, with the ability to interact effectively with stakeholders at all levels. Impeccable problem-solving skills and attention to detail. Ability to work independently and collaboratively in a team environment. BONUS IF YOU HAVE: Startup company experience E-commerce or SaaS company experience Experience with Rippling and similar HRIS systems Experience with the administration of Rippling, Ashby, Attention, Chili Piper, Okta/Auth0, and Planhat Experience supporting SOC 2 Compliance policies and procedures SALARY RANGE: $75,000 to $90,000 annual TAPCART PERKS AND BENEFITS: 401(K) and stock options for all full-time employees Affordable, high-quality medical insurance coverage Dental and vision insurance coverage paid 100% for employees Life and disability insurance coverage Flexible PTO and Sick Time 11 paid company holidays One-time stipend for outfitting your home office, plus a recurring merchant shopping stipend WHY JOIN TAPCART? We are growing startup based in Santa Monica, CA 🏖. Our team and culture are very important to us – we aim to make coming to work fun, challenging and rewarding. We know that doing impactful work means showing up with creative solutions for our merchants and our business. We strive to make Tapcart a place where passionate, talented people can grow their skills and careers. Read about our Series B fundraise for $50M in June 2021. We raised our Series A for $10M in May 2020. Check out what our customers are saying. Learn more about who we are and what we offer on ourCareers page. Recruitment Disclaimer: Please be aware that Tapcart, Inc. (“Tapcart”) and our official professional recruiting agencies and platforms do not: Send job offers from free services like Gmail, Yahoo, Hotmail, Whatsapp, etc. Request money, fees, or payment of any kind from prospective candidates to apply to Tapcart, for employment, or for the recruitment process (e.g. for home office supplies, or training, etc.). Request or require personal documents like bank account details, tax forms, or credit card information as part of the recruitment process prior to the candidate signing an engagement letter or an employment contract with Tapcart. You may see all job vacancies on our official Tapcart channels: Official Tapcart website, Careers page: https://www.tapcart.com/careers Official LinkedIn Jobs page: https://www.linkedin.com/company/tapcart/jobs/