Talkspace Corporate

The Account Manager is responsible for building and maintaining strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention. They will also collaborate extensively with internal teams to drive client success and account growth. | Candidates should have at least 1+ years of experience in account management, client success, or sales, preferably in B2B2C mental health-related industries. Strong communication, project management, and organizational skills are essential, along with experience using CRM software. | At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an experienced Account Manger to join our team. The Account Manager is responsible for building and maintaining strong relationships with key stakeholders with clients, ensuring they have a smooth and positive experience with Talkspace services. They act as a point of contact for existing accounts: providing exceptional service, addressing client needs, and resolving issues. In addition to supporting accounts, this is a heavily cross functional role: this person will be the main liaison between the Account Management team and internal matrix partners collaborating extensively with the Implementation, Sales, Marketing, Revenue Cycle Management and Product teams to ensure alignment. The role requires maintaining detailed records and reporting on account performance, providing actionable insights to senior leadership to drive client success. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. What You’ll Do Client Relationship Management ○ Develop and maintain strong relationships with key stakeholders at clients, ensuring high customer satisfaction and retention. ○ Serve as the main point of contact for existing accounts, providing exceptional service and support to meet their needs. ○ Regularly engage with clients to understand their evolving business needs and mental health goals. Internal Collaboration ○ Serve as the main liaison between the Account Management team and the Payor Success team: coordinating cross-team efforts, sharing insights, and driving consistent partner engagement and resolution. ○ Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings. ○ Provide valuable feedback to the product and engineering teams on customer preferences, challenges, and opportunities for new features. ○ Collaborate with the Revenue Cycle Management and Finance teams on claims resolution and collection opportunities. Account Growth & Retention ○ Drive account growth by identifying upsell and cross-sell opportunities for additional services and products. ○ Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion. ○ Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services. ○ Manage and lead ongoing annual rate increases. Client Onboarding & Implementation ○ Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully. ○ Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience. Reporting & Analytics ○ Maintain detailed records of client interactions, engagement metrics, and progress using CRM software. ○ Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success. ○ Report on account performance and provide actionable insights to senior leadership. Performs other related duties as assigned. About You 1+ years of experience in account management, client success, or sales, with a focus on Payor accounts. Experience in B2B2C mental health-related industries is highly preferred. Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives. Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously. Experience with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making. Results-oriented with a passion for delivering value to clients and driving business growth. Proactive, self-motivated, and able to work independently in a fast-paced environment. Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for those we serve. Benefits Comprehensive Medical, Dental and Vision plans coverage since day one Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching up to 4% Voluntary benefits including disability, basic life or pet insurance, etc. Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $80,000 - $90,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Lead and architect AI and full-stack systems, oversee project execution, and mentor engineers. | 7+ years of software development experience, 2+ years with LLMs or agentic systems, proficiency in backend and frontend frameworks, and leadership experience. | At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! Our engineering team is looking for a Technical Lead Full Stack Engineer. This role is responsible for leading a team of software engineers to design, build, and maintain technical architecture. This includes architecting LLM-driven workflows, implementing safety and guardrail systems, developing scalable backend and frontend components, and ensuring high engineering standards. The Tech Lead conducts code reviews, manages project execution, and partners closely with cross-functional teams to deliver reliable, production-ready features. This is a hybrid position based in NYC. What You'll Do Leadership and Team Management • Lead and mentor engineers, providing coaching, guidance, and technical support. • Foster a collaborative and transparent team culture that encourages learning and knowledge sharing. • Delegate tasks based on skills and project needs, ensuring effective execution. • Communicate clearly across the team and cross-functional stakeholders. Technical Guidance • Serve as the primary architect for LLM and agentic system components, including orchestration pipelines, function-calling, evaluation systems, and safety layers. • Conduct code reviews and ensure adherence to engineering standards and best practices. • Troubleshoot technical issues and drive solutions to complex engineering challenges. • Oversee system maintenance, updates, and monitoring to ensure system health and reliability. AI Platform Leadership • Design scalable and maintainable AI system architectures incorporating LLMs, vector databases, and tool-calling workflows. • Ensure responsible AI practices, including transparency, security, HIPAA compliance, and safe model behavior. • Stay current on industry trends and evaluate emerging technologies for potential adoption. Project Management & Collaboration • Oversee project planning, execution, and delivery for full-stack and AI-related initiatives. • Collaborate with product management, design, clinical, and data teams to define requirements. • Communicate project risks, blockers, and needs proactively to stakeholders. About You • Bachelor's degree in Computer Science, Engineering, or related field. • 7+ years of professional software development experience. • 2+ years working with LLMs, orchestration frameworks, vector stores, or agentic systems. • Experience designing distributed systems and building production-grade web services. • Proficiency in backend (Node.js/Python), frontend frameworks, and cloud infrastructure. • Experience mentoring engineers and leading technical initiatives. Benefits • Comprehensive Medical, Dental and Vision plans coverage since day one • Pre-tax benefits: HSA/ FSA • 401k Retirement Savings Program with matching up to 4% • Voluntary benefits including disability, basic life or pet insurance, etc. • Monthly Wellness Stipend to promote mental and physical self-care • Flexible PTO and Remote First Environment • Regular team events, including Wellness Workshops and Team Building Events • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $160,000 and $200,000. Within the salary bands, leveling corresponds to each candidate's relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why Talkspace? Talkspace is the world's leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world's population - 2 billion people - live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind "getting help," we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse "for purpose" space. If you're equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don't meet every qualification or if your path has been nontraditional - such as not completing a formal degree program, taking a career break, or having a prior criminal record - if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Develop and maintain clinical data visualizations and reports, conduct quantitative analyses, collaborate with cross-functional teams to provide data-driven insights, and communicate findings to stakeholders. | 2-4 years analytical experience, proficiency in SQL, Python, Excel, advanced data visualization skills, and ability to work remotely on Eastern Time. | At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an experienced Data Analyst to join our Data Science team. The Data Analyst diligently supports product initiatives at Talkspace, employing a robust data-driven strategy. They are adept at collecting requirements, querying databases, and constructing dashboards and reports tailored for both internal business stakeholders and external partners. Additionally, they excel in the qualitative and quantitative analysis of data, surfacing critical insights and identifying trends that contribute to informed decision-making. Beyond analysis, they collaborate seamlessly with a diverse team of technical and non-technical stakeholders, translating insights into actionable strategies and effectively communicating the narrative behind the data to non-technical audiences. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. What You’ll Do Clinical Data Visualization and Reporting Develop and refine data visualizations that clearly communicate clinical outcomes, network performance, and patient engagement trends to stakeholders. Create automated clinical quality reports and network performance dashboards using Looker and other tools. Deeply understand and analyze patient care pathways, clinical outcomes, and the dynamics of our therapy provider network. Quantitative Analysis Conduct thorough quantitative analyses to support clinical and network strategies. Utilize your expertise in SQL and Python to manage clinical and provider data effectively. Strategic Insights Collaborate with clinical, network, and cross-functional teams to provide data-driven insights supporting product development and provider network operations. Navigate the intricacies of a multi-sided marketplace, within a healthcare context, understanding different stakeholder needs and market drivers. Communication and Collaboration Engage with both technical and non-technical stakeholders to transform complex data insights into understandable and actionable strategies for enhancing patient care and provider engagement. Work closely with a seasoned Data Science team to leverage advanced analytics in shaping clinical and network intelligence strategies. Create and present easily digestible and actionable recommendations to senior leadership, influencing key decision-making processes. About You 2-4 years of experience in an analytical role, experience with healthcare data (patient outcomes, capacity planning, etc.) a plus. BA/BS in a quantitative field like statistics, applied mathematics, economics, computer science, or equivalent experience. Proficiency in SQL, python, and Excel / Google Sheets. Comfortable with statistics and data manipulation. Advanced skills in data visualization tools like Looker or Tableau are essential. Experience with product analytics tools like Mixpanel is a plus. Experience with leveraging GenAI tools is a plus. Benefits Comprehensive Medical, Dental and Vision plans coverage since day one Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching up to 4% Voluntary benefits including disability, basic life or pet insurance, etc. Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $110,000 and $120,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.