Talkspace

Lead software engineering teams to develop features, troubleshoot issues, manage releases, ensure code quality, mentor engineers, and collaborate cross-functionally. | Bachelor's degree, 6+ years with React and Node.js, 5+ years software development, and 3+ years team collaboration or leadership experience. | At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an experienced Senior Software Engineer, Tech Lead to join our Engineering team. The Senior Software Engineer, Tech Lead is responsible for leading software engineering teams to successfully develop and implement features, troubleshoot technical challenges, and manage product releases. This role involves planning large tasks, delegating work effectively, and ensuring high code quality through rigorous pull request reviews. The Tech Lead is accountable for delivering complex, production-ready features to QA, addressing roadblocks with persistence, and collaborating with team members to solve problems. With expertise in at least one coding area (backend, frontend, or devops), they ensure alignment with industry standards and promote a big-picture understanding of business challenges. This role also mentors junior engineers, supports hiring and training, and drives continuous improvements in code quality, system health, and QA practices. The Tech Lead fosters transparency within the team, communicates technical decisions clearly, and works closely with cross-functional teams to ensure the timely and successful completion of projects. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. What You’ll Do Leadership & Project Management Leads software engineering teams by guiding feature development, troubleshooting technical issues, and managing product releases. Plans large tasks and delegates work to team members to ensure effective execution. Takes responsibility for code quality assurance, reviewing pull requests to maintain high code standards and adherence to guidelines. Ensures the delivery of complex, production-ready features to QA, minimizing bugs and improving code quality. Demonstrates persistence when facing roadblocks and collaborates with others to solve problems. Impact & Continuous Improvement Technical Expertise & Coding Skills Proficient in at least one area of coding (backend, frontend, devops) with a solid understanding of industry trends and standards. Capable of reviewing code efficiently and providing constructive feedback. Demonstrates a big-picture viewpoint with a strong understanding of business problems. Impact & Continuous Improvement Promotes transparency within the team, sharing challenges, failures, and successes. Maintains a high contribution rate to the codebase and actively addresses bugs and opens tickets for improvements. Mentors junior engineers and helps with hiring and training technical personnel. Oversees system updates, monitors system health, and ensures that all applications are up-to-date. Holds end-to-end responsibility for getting features production-ready and identifies potential risks in code. Helps ensure consistency and quality in the codebase through pull request reviews and feedback. Advocates for and enforces proper QA practices across the projects involved. Communication & Cross-Functional Leadership Collaborates with team members to identify and solve technical challenges. Creates an environment where team members feel motivated to ask questions, voice concerns, and contribute ideas. Serves as a liaison between engineering, management, and stakeholders to ensure alignment and successful project completion. Effectively communicates technical decisions through design documents, technical discussions, and comprehensive documentation. Provides mentorship to junior engineers through pairing, feedback, and regular 1:1 meetings. Communicates proactively with cross-functional teams, including product management and business teams, to address project needs and potential issues. Identifies and communicates potential project risks and requirements issues to stakeholders in a timely manner. Performs other related duties as assigned. About You Bachelor’s degree or higher in Computer Science, Technology, Engineering, or Math. 6+ years of professional experience working in both react and node.js 5+ years of professional experience in software development. 3+ years of experience supporting teams or collaborating with subject matter experts, with a focus on contributing to team success and learning from leadership. Strong technical expertise and understanding of industry trends, with the ability to provide insights and assistance to the team when needed. Benefits Comprehensive Medical, Dental and Vision plans Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching up to 4% Voluntary benefits including disability, basic life or pet insurance, etc. Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $175,000 - $215,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.

Design and implement workflows and reporting to support Client Success and drive program improvements through data analysis. | Bachelor's degree and 4+ years experience in operations, analytics, or project management with proficiency in data visualization and remote work capability. | At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone! We are looking for an Operations Manager, Client Success to join our Wisdo team. The Operations Manager supports the full Client Success function, spanning Coaching and other client-facing programs, by managing the data, reporting, lifecycle design, and operational processes that help the team run smoothly and scale. This role partners directly with Client Success leadership and cross-functional teams to define how customer performance, outcomes, and contractual commitments are measured, monitored, and reported, while keeping cross-functional work organized, on track, and clearly communicated to stakeholders.To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare. This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC. What You’ll Do Partner with Client Success leadership to translate strategy into operational processes and workflows spanning Coaching and other client-facing programs, and lead their implementation across the team. Own and continuously improve operational workflows, including scheduling and program delivery structures. Own end-to-end reporting on client activation, engagement, retention, outcomes, and operational performance across all Client Success programs. Use dashboards and analytics tools (e.g., Looker or Mixpanel) to monitor program and operational performance and give leadership real-time visibility, partnering with Product on build out as needed. Analyze client and engagement data using Excel, Google Sheets, and existing dashboards to identify trends, risks, and opportunities, and drive operational or program improvements based on those insights. Monitor client health indicators and proactively surface insights and risks to Client Success leadership to inform strategic decisions. Build, document, and maintain Client Success processes and SOPs that reduce manual effort and increase consistency across the team. Lead forecasting, capacity planning, and performance tracking through accurate data and reporting. Help define scope, timelines, and ownership for cross-functional Client Success initiatives, and keep work on track. Manage preparation and delivery of materials — including timelines and version control — for external review or approval processes required by client or partner agreements (e.g., payor audits, URAC/NCQA-related documentation, SOC 2 evidence requests). Maintain documentation and status updates so stakeholders across Client Success and cross-functional partners have a clear, current view of progress. Partner with Product, Analytics, Engineering, Finance, and Sales to align on data definitions, reporting needs, and operational priorities. About You Bachelor's degree 4+ years of experience in Operations, Analytics, Project Management, or a related role, with a track record of owning processes and projects independently. Demonstrated experience working with dashboards and analytics tools (e.g., Looker, Tableau, Power BI) to monitor performance and communicate insights to leadership. Strong attention to detail, sound judgment, and a genuine interest in process improvement. Comfortable operating independently in a remote, fast-paced environment with shifting priorities. Bonus Points Experience in healthcare, digital health, behavioral health, or another regulated environment. Familiarity with SLAs, KPIs, or outcomes-based reporting in a payor or health plan context. Experience with CRM or coaching/engagement platforms. Benefits Comprehensive Medical, Dental and Vision plans Pre-tax benefits: HSA/ FSA 401k Retirement Savings Program with matching up to 4% Voluntary benefits including disability, basic life or pet insurance, etc. Monthly Wellness Stipend to promote mental and physical self-care Flexible PTO and Remote First Environment Regular team events, including Wellness Workshops and Team Building Events Free access to Talkspace products for you and one household member, as well as access to a friends and family discount! Compensation At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively. The base salary range for this role is between $75,000 - $85,000. Within the salary bands, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications. Why Talkspace? Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible. Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you! EQUAL OPPORTUNITY EMPLOYER Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team. Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace? Diversity Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background. Equity Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care. Inclusion Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual. Belonging Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.