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Provide bilingual customer support via voice and chat, troubleshoot issues, and ensure high-quality service. | Fluent in French and English, 1+ year of remote customer service experience, familiarity with CRM tools is a plus. | Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English? Do you have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast-growing team that values professionalism, growth, and customer satisfaction—this opportunity is for you. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French-speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities • Deliver outstanding support in both French and English through voice and chat • Troubleshoot and resolve customer issues with professionalism and urgency • Build strong relationships by personalizing each interaction • Collaborate with your team to ensure consistent and high-quality service • Share customer feedback and insights to help improve our processes What We’re Looking For • 1+ year of remote/online experience in customer service or a similar role. • Experience with bilingual customer support is an advantage. • Excellent written and verbal communication skills. • Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus. • Calm and solution-focused under pressure. • Familiarity with E-Commerce and CRM systems is a plus. • Fluent in French and English. Tech Requirements • Personal computer or laptop with a minimum i5 processor • Stable internet connection with at least 15 Mbps upload and download speeds Perks And Benefits • Competitive pay with annual performance reviews • Paid time off to support work-life balance • Monthly health stipend • Performance bonuses based on KPIs • Permanent remote work setup Join a company that values your language skills and commitment to excellent service. Apply today and become an essential part of a supportive and results-driven team.