Talentoma

Supervise and support a remote customer service team, monitor performance, provide coaching, and escalate complex issues. | Prior leadership experience in customer service, strong problem-solving and coaching skills, and experience managing remote teams. | Job Title: Remote Customer Service Team Leader Monthly Pay: $4,500 – $5,000 Summary: We are seeking an experienced Remote Customer Service Team Leader to guide and support a distributed support team. This leadership role focuses on performance management, coaching, and quality assurance. Job Responsibilities: • Supervise daily activities of customer service agents. • Monitor performance metrics and quality standards. • Provide coaching, feedback, and training support. • Assist with scheduling and workflow planning. • Escalate and resolve complex customer issues. • Report team performance to management. Qualifications: • Prior leadership or supervisory experience. • Strong problem-solving and coaching abilities. • Experience in customer service environments. • Comfortable managing remote teams. • Reliable home office setup. Perks & Benefits: • Monthly pay: $4,500–$5,000 • Fully remote leadership role • Paid management training • Career advancement potential • Supportive leadership culture