TalentLNX

Lead and supervise pharmacy patient program team, manage patient support initiatives, coordinate with healthcare providers, and ensure program compliance. | Experience in healthcare or pharmacy call center, knowledge of medical terminology, leadership skills, and case management experience. | Overview We are seeking a dedicated Pharmacy Patient Program Supervisor to oversee and coordinate patient support initiatives within our pharmacy services. This role is vital in ensuring exceptional patient service, managing program operations, and supporting the delivery of comprehensive healthcare solutions. The ideal candidate will possess strong organizational skills, a solid understanding of medical terminology, and a passion for enhancing patient care experiences. Responsibilities • Lead and supervise the pharmacy patient program team to ensure efficient operation and high-quality service delivery • Develop, implement, and monitor patient support programs to improve medication adherence and patient engagement • Collaborate with healthcare providers and pharmacy staff to coordinate patient education and support activities • Manage patient inquiries related to programs, providing clear guidance and assistance • Maintain accurate documentation of program activities, outcomes, and compliance with regulatory standards • Train and mentor team members on program protocols, medical terminology, and customer service best practices • Continuously evaluate program effectiveness and recommend improvements to enhance patient satisfaction • Ensure all interactions adhere to privacy regulations and uphold the highest standards of confidentiality Qualifications • Proven experience in a healthcare or pharmacy call center setting with a focus on patient service • Strong knowledge of medical terminology and healthcare processes • Excellent communication and interpersonal skills to effectively engage with patients, providers, and team members • Demonstrated leadership abilities with experience supervising or managing staff or programs • Organized, detail-oriented, with the ability to handle multiple priorities efficiently • Passionate about improving patient outcomes and delivering compassionate care • Prior experience with pharmacy software or healthcare management systems is preferred but not required Pay: $60,000.00 - $75,000.00 per year Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Retirement plan • Tuition reimbursement • Vision insurance Experience: • Pharmacy software: 3 years (Preferred) • Call center management: 2 years (Required) • Case management: 3 years (Required) Location: • Pittsburgh, PA 15205 (Preferred) Shift availability: • Day Shift (Preferred) Work Location: Remote

Develop and manage call center agent schedules using WFM software, analyze staffing needs, monitor real-time metrics, and communicate schedule information. | Minimum 2 years in WFM or scheduling role with hands-on WFM software experience, strong Excel skills, high school diploma or GED. | Note: The job is a remote job and is open to candidates in USA. TalentLNX is seeking a highly analytical and detail-oriented Call Center Scheduler to join their dynamic operations team. In this role, you will develop and manage schedules for call center agents to ensure optimal staffing levels are met, balancing business needs with call volume forecasts and employee availability. Responsibilities • Develop, manage, and distribute weekly and monthly schedules for call center agents using Workforce Management (WFM) software. • Analyze call volume forecasts, shrinkage, and historical data to determine appropriate staffing requirements and prevent overstaffing or understaffing. • Monitor real-time queue and adherence metrics to identify and address any intra-day staffing gaps. • Process and manage time-off requests, shift swaps, and other schedule adjustments in accordance with company policies. • Generate and maintain reports on key performance indicators such as service level, adherence, and agent occupancy. • Communicate all schedule-related information clearly and effectively to agents and leadership. • Identify trends and make recommendations for process improvements in scheduling and workforce planning. Skills • A minimum of 2 years of experience in a workforce management (WFM), scheduling, or real-time analyst role within a call center environment. • Hands-on experience with WFM software is required (e.g., NICE IEX, Verint, Calabrio, Aspect). • Must have a private, distraction-free home office space and a stable, high-speed internet connection. • Strong analytical and mathematical skills with an ability to interpret data and identify trends. • Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data analysis) is essential. • Exceptional attention to detail and a high degree of accuracy. • Excellent written and verbal communication skills. • Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously. Education Requirements • High school diploma or GED required; Associate’s or Bachelor’s degree in a related field is a plus. Company Overview • At TalentLNX, we're dedicated to a hiring experience that is more strategic, thoughtful, and human. It was founded in 2024, and is headquartered in Austin, Texas, US, with a workforce of 2-10 employees. Its website is https://www.talentlnx.com.