TAIT

Lead planning, execution, and delivery of entertainment projects, ensuring client satisfaction and project profitability. | Requires 3+ years in entertainment or project management, with skills in project scope, schedule, budget, and client relations. | TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics We are looking to add great freelance Entertainment Project Managers onto our roster. By applying here you will be considered for upcoming short & long term contracts with TAIT. This application is not for a full-time role. Position Purpose: Project Managers (PM's) play the lead role in planning, developing, executing, monitoring, and delivering projects. They are accountable for the entire project scope, budget, team, and resources, all leading to the successful execution of the project. The successful completion of a project is built on the core goals of "Happy Client, Happy Team, At a Profit". Expectations: Main responsibilities/activities the role is accountable for fulfilling/engaging. PM are generally expected to spend approximately 85% of their time performing as a Project Manager for active projects or bidding, 10% of their time contributing to organizational and departmental improvements, and 5% towards continuing education. Within that, to support and participate in Project delivery, PM may travel approximately 30% of their time. • Project Management: • Successful delivery of Project Scope, Schedule, and Budget • Ensure that the Client's vision is considered throughout the Project lifecycle • Sustain Client and Customer satisfaction, exceeding expectations on a regular basis • Internal and external communication of Project status and progress • Management of final deliverables, ensuring TAIT quality throughout delivery • Draw together the engineering, manufacturing, operational and support disciplines to ensure Project success • Risk monitoring and delay management • Active Management of Project financials • Bidding & Development: • Participate in translating Client needs into "TAIT language" • Ensure that the Client's vision is considered throughout the Bidding phase • Generate or collaborate on Project Proposals and Quotes • Drive development of creative and technical solutions • Participate in costs estimates and determine contingencies • Establish pricing and payment schedules • Commercial, Contractual & Legal • Understand the Project's commercial terms as outlined in the contract, along with contractual & legal relationships formed between TAIT and the project client. • Act as a Client advocate within TAIT by ensuring the highest levels of Customer Service and sustaining the boutique experience that our Clients have come to expect. • Maintain unique connection to our Clients, their teams, and their stakeholders • Ensure TAITs duties & responsibilities are properly executed. • Ensure the client executes their duties correctly and, where necessary, ensure TAITs interests are protected. • Project Finances & Budgets • Plan cashflow schedule according to proposals and contracts • Maintain payment schedule and invoicing • Lead the development of "As Sold" budget at the outset of a Project • Maintain ongoing Forecasts to track for deviations throughout Project lifecycle • Monitor and control Project costs and Change Orders (Extras) • Raise early flags for potential risks as well as opportunities • Provide periodic project status reports • Organizational Relationships & Participation • Act as the point of contact and accountable individual for the Project to senior leadership and executive teams. • Develop and maintain good relationships with Project Performance and Operations groups • Proactive, open, and transparent communication • Attend (and/or organize) regular check-in meetings • Monitor team in identifying who should be "around the table" for strategic conversations • Utilize relationships to resolve challenges, conflicts, or disputes within a Project or between competing Projects • Stay up to date on time clocking, expense report submittals, and other administrative tasks • Continuous Improvements • Identify opportunities for minor and major improvements in the Project Process • Participate in departmental and organizational initiatives • Ensure "Lessons Learned" discussions occur for Projects that warrant celebrations of positive outcomes and critical reflection of negative outcomes • Education and Growth • Knowledgeable of TAIT's history and capabilities, to represent the Enterprise brand and collaborate with Clients. • Focus on hard skills for tactical application and soft skills for interpersonal communication and effective leadership Foundation / Position Requirements: Skills, experience, certifications Desired Degree: Project Management, Engineering, Construction Management, Technical Theatre or Live Event related field 3+ years' experience in Entertainment Industry or Project Management TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

Provide support and manage client relationships to ensure customer satisfaction and support service delivery. | High school diploma or equivalent, 5+ years in customer support or management, proficiency in MS Office, familiarity with ERP and ticketing systems, strong communication skills. | TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics Position Purpose The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT’s diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns. The work involves considerable client contact with an emphasis on providing support tailor-made to the client’s system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements. Essential Responsibilities / Accountabilities • Maintain customer relationships while advocating on behalf of the customer and the TAIT company. • Provide feedback from customers on product quality and features. • Follow TAIT QHSE and global Service & Support policies and procedures. • Maintain client relationships ensuring clients are satisfied with the services provided. • Manage and exceed client expectations to agree on clear scope, schedule, and contract. • Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use. • Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner. • Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs. • Manage and schedule resources in collaboration with resource management teams. • Work proactively, taking the initiative where necessary and with minimum supervision. • Identify, source, and supply spare and replacements parts in partnership with other TAIT departments. • Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner. • Work within a global team of technical support professionals delivering the best in support services to our clients. • Visit sites and meet with clients to maintain relationships and develop new ones when required. • Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments. • Adhere to all company safety policies and procedures. • Attend meetings, seminars, and training sessions as required. • Perform assigned duties according to the policies and expectations prescribed by the company. To perform this position successfully, each essential responsibility/accountability must be fulfilled satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the responsibilities and accountabilities outlined above. Other duties may be assigned to meet business needs. Behavioral Competencies • Team Leadership: Ability to lead and motivate a team to achieve departmental goals. • Communication: Strong communication skills for effective team collaboration and reporting. • Problem-Solving: Proficiency in identifying and addressing issues within the team or department. • Performance Management: Skill in setting clear performance expectations and providing feedback. • Time Management: Effective time and resource management to meet deadlines and objectives. • Adaptability: Ability to adapt to changing priorities and work environments. • Delegation: Skill in delegating tasks and responsibilities to team members. • Conflict Resolution: Managing conflicts within the team and fostering a positive work environment. • Decision-Making: Sound decision-making skills within the scope of the team or department. • Customer Focus: Ensuring products or services meet customer needs and expectations. Minimum Qualifications • HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred • 5+ years experience working in a customer support or management role preferably in the entertainment industry. • Experience planning projects with complex logistics and hard deadlines. • Proficiency in MS Office Suite. • Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce) • Proficient in written and verbal communication skills with a level of honesty and integrity • Strong willingness to work hard and sometimes outside of normal business hours to get the job done. • Comfortable providing feedback from customers on product quality and features to internal stakeholders • TAIT markets, especially cruise ship venues, theatres, and theme parks, strongly preferred. Working Conditions and Physical Effort The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee regularly operates a computer, including typing, using a mouse or keyboard, and viewing the screen for extended periods. While the role does not require regular lifting or physical exertion, there may be occasional onboarding programs or training opportunities that create opportunities for more exposure to physical tasks or new environments (sites, venues, etc.). Work conditions of the role are: • Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises. • Work environment involves some exposure to hazards or physical risks which require following basic safety precautions. • Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes, safety glasses, reflective vest, ear plugs, safety toed shoes, and other PPE as required by the location. #LI-AW1 TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.