Tailored Brands

Support store team members to achieve sales and operational goals through coaching, lead as manager on duty, and enhance customer experience. | Minimum 1 year retail or sales experience, leadership and organizational skills, proficiency with technology and POS systems, and ability to train and develop store teams. | Reports to Store Manager: As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty. To be successful in this role the role you will: - Inspire store team to achieve their best performance - Execute to maximize growth and potential - Create an engaged and inclusive store environment - Elevate the customer experience through operational excellence - Exceed customer expectations in all interactions Leadership: • Partners with Store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on duty. • Models company values and leads by example as an active coach. • Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business. • Assists in recruiting store staff and embraces diversity by contributing to an inclusive store environment. Performance: • Supports the management team in the achievement of store business plans, including sales, customer service and operational goals. • Understands how to leverage store reports to understand decisions made to drive the store business. • Participates in driving business outreach opportunities and communicates leads to Store Manager. • Identifies performance opportunities and partners with management team to contribute to development plans. Operational Excellence: • Partners with management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promise. • Assists management team with training store staff on all internal operational functions as assigned. • Stays informed on corporate communication, directives, initiatives, policies and procedures. • Supports the management team with the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assigned. Workplace: • Contributes to an engaged and inclusive store environment where opinions and contributions are recognized and valued. • Supports a culture of learning and development, ensuring training tools are leveraged. • Serves as a role model to all store team members and provide enthusiastic motivational leadership. • Partners with management team to conduct regular store meetings ensuring all store team members are up to date with company directives. Customer Experience: • Assists in training the store team on the customer service expectations to create an exceptional customer experience, exceed customer expectations, and achieve a high Net Promoter Score. • Leverages customer feedback to prevent or resolve customer concerns. • Collaborates with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction. Qualifications - External Qualifications: • Minimum of 1 year of Retail or Sales experience. • Creative individual who demonstrates good judgement and is tuned-into the pulse of the business. • Self-motivated, results oriented, strategic thinker. • Strong organizational and leadership skills. • Excellent written and verbal communication skills. • Demonstrates active listening and problem-solving skills. • Proven ability to train and develop high performing store teams. • Proficient in technology systems, applications, Microsoft Office, and video conferencing. • Ability to operate a computer and POS System. Physical Requirements • Ability to stand and walk for the majority of work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise and or supplies, and see and distinguish between fabric patterns and colors. You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Oversee store operations including staff management, inventory control, customer service, and sales performance. | Experience in retail management, leadership skills, customer service expertise, and ability to manage store operations effectively. | Store ManagementK & GOct 19, 2021 Post Date

Oversee multiple store locations to drive sales, profitability, operational excellence, and create a high-performing, inclusive team culture. | Minimum 2 years retail leadership experience, strong decision-making, analytical skills, communication, staff development, and willingness to travel. | The District Manager (DM) is accountable for the overall performance of multiple-store locations and businesses (Retail, Rental, Custom and Tailoring) and is expected to build high-performing store teams in partnership with the Store Managers. This position requires a strong ability to plan strategically while achieving optimal results and creating a culture of inclusion with a focus on creating a Legendary customer experience. This position is based in Columbus and reports directly to the Zone Vice President. To be successful in this role individual needs to excel in the following categories. - Leadership - Performance - Workplace - Operational Excellence - Customer Experience. Leadership: • Sets clear expectations for store leadership and holds teams accountable to drive results. • Models company values and leads by example as an active coach. • Communicates priorities and business-driving information effectively to ensure store leadership is aligned and equipped to maximize opportunities. • Demonstrates consistent communications with district team to ensure alignment between the stores and company expectations. • Provides strategic oversight and guides teams to identify, recommend and implement changes to improve productivity. • Partners, influences, and builds confidence with internal and external stakeholders. • Aspires to advance and invests in personal growth. Performance • Achieves district business plans, including sales, profitability, and other financial measurements. • Analyzes key metrics to ensure established goals are met and trains store managers to use store reporting to evaluate business performance. • Develops and implements district/ region strategy to maximize sales and drive consistent performance results across all stores in the region. • Evaluates store schedules to ensure proper planning to execute initiatives, store tasks and maintain proper sales coverage to provide a legendary customer service experience. • Presents opportunities with fact-based information and recommendations for solutions or support needed. • Manages store and district budgets effectively. • Understands the demographics of the market to provide insights on real estate and traffic trends. • Conducts competitive market visits or research to create fact-based analysis. • Leads store teams to manage local marketing events and business outreach opportunities. • Identifies underperforming stores and develops a business plan to address effectively. Operational Excellence • Conducts effective and efficient store visits to ensure stores are customer-ready, meeting operational expectations and creating an inclusive work environment. • Prioritizes work schedule and store visits based on store performance. • Ensures store managers are efficient at using all tools to sustain operationally sound stores. • Stays informed on corporate communication, directives, initiatives, and policies/procedures. • Implements in-store programs and best practices to increase efficiencies in sales, service, and operations. Workplace • Creates an engaged and inclusive environment where opinions and contributions are recognized and valued. • Makes employment decisions and/or recommendations to sustain high performing and diverse store teams. • Supports a culture of learning and development, ensuring training tools are leveraged to on-board new employees and develop high potential talent. • Creates a steady pipeline of internal and external talent at all levels through recruitment and succession planning. Customer Experience • Ensures stores are trained on the company service model and are creating a legendary customer experience. • Leads store teams to exceed customer expectations in all interactions and are achieving a high Net Promoter Score (NPS). • Leverages customer feedback to take appropriate actions and prevent or resolve customer concerns. • Evaluates stores to confirm stores are visually set to brand standards and executing marketing initiatives per company direction. Qualifications • Bachelor's Degree preferred or equivalent experience. • Minimum 2 years of experience successfully leading, managing, and developing retail teams or equivalent experience. • Must have strong decision-making and problem-solving skills. • Strong quantitative and analytical skills with a deep understanding of site analytics, sales and financial data. • Creative, and business savvy individual who demonstrates good judgement. • Self-motivated, results oriented, strategic thinker. • Strong organizational, leadership skills with the ability to multi-task in a fast-paced and dynamic environment. • Excellent written and verbal communication skills, with the ability to actively listen and effectively communicate with all levels, both internal and external. • Strong interpersonal skills, including the ability to easily engage others in positive dialogue one-on-one or in a group setting, and at different levels. • Skilled at prioritizing duties, working under time constraints, handling multiple tasks, and working independently while remaining flexible to changing priorities and assignments • Proven ability to develop staff members into high performing individuals and team members by providing training and development • Experience building organizations with strong teams and truly committed staff - evidenced by employee retention and engagement. • Proficient in technology systems, applications, Microsoft Office and video conferencing. • Travel is required. Pay Range : $100,000 - $120,000 We take into consideration an individual's skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.