T-Mobile USA, Inc.

Provide executive and operational support to senior leadership including calendar, travel, and compliance management. | The candidate has strong executive assistant experience but lacks formal project management experience, PMP certification, and technology program leadership required for this role. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview • * Strong Pref for Frisco, Tx will consider all HQ's** This role manages complex programs consisting of multiple projects with high visibility and aggressive schedules to achieve specific business objectives. It leads program planning, risk management, budgeting, and quality assurance activities using standard project management methodologies. The role requires broad technology knowledge (i.e. AI tools, Microsoft suite) and leadership to balance stakeholder needs and deliver business technology solutions. Success is measured by effective risk mitigation, budget adherence, schedule management, and quality of deliverables. The work impacts the organization by enabling delivery of key capabilities that support enterprise-wide business initiatives and technology innovation. Job Responsibilities: • Direct communication efforts and facilitate project meetings to ensure clear information flow and team alignment • Identify and communicate risks across projects and programs, providing mitigation strategies to senior leadership • Develop and manage project schedules, adjusting plans to maintain timelines and improve delivery efficiency • Define program scope, manage changes, and influence scope decisions to align with strategic objectives • Lead budgeting processes including estimates, funding procurement, forecasting, and variance reporting to maintain financial control • Establish and enforce quality standards, ensuring deliverables meet business needs and adhere to processes • Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: • Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required) • Acceptable areas of study include Business Administration, Project Management or related field (Preferred) • More than 10 years Formal project management work experience. (Preferred) • Experience with SharePoint preferred. (Preferred) Knowledge, Skills and Abilities: • Microsoft Office (Required) • Microsoft Project (Required) • Microsoft Visio (Required) • Communication (Required) • Project Management (Required) • Problem Solving (Required) • Change Management (Required) • Product Lifecycle Management (Required) Licenses and Certifications: • Project Management Professional (PMP) (Preferred) • At least 18 years of age • Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $103,100 - $186,000 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Lead product backlog prioritization and delivery of cloud-native software solutions with cross-functional teams. | Over 10 years of product management experience with strong technical and strategic skills but no direct marketing or channel leadership experience. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Senior Manager, Product Marketing & Channel Enablement is a strategic leader responsible for driving cross-channel growth execution across the core mobility portfolio — including Device Protection, T-Satellite, International Roaming, Scam Shield, and other high-impact products. This role leads a team that operates at the intersection of product strategy and channel & marketing execution, ensuring commercial growth initiatives developed by product owners are translated into scalable, coordinated, high-impact execution across Retail, Care, Digital Commerce, CRM, Base Marketing, Social, Media, Merchandising, and emerging channels Beyond operational excellence, this leader brings forward-thinking perspective on modern growth enablement — leveraging AI, predictive modeling, digital-first selling strategies, and new engagement models to unlock growth across the customer lifecycle. Job Responsibilities: Key Responsibilities: 1. Growth Enablement & Cross-Channel Execution • Develop scalable growth enablement frameworks that can be applied across multiple products. • Translate product strategy, growth initiatives, & messaging into prioritized, executable cross-channel plans. • Enable readiness across all customer touchpoints - Retail, Care, Digital Commerce, & Marketing teams through: • In-store training and enablement • Rep compensation alignment • Digital and physical merchandising optimization • Digital flow enhancements • Integrated marketing campaigns (CRM, Social, Media, OOH, Base marketing) • Drive disciplined execution with clear performance measurement, feedback loop, speed to market, and quality standards. 2. Cross-Functional Leadership & Program Orchestration • Serve as a connective link between Product Owners and Channel Leaders – deeply understanding product growth objectives and advise on optimal channel strategies. • Identify common growth levers across a diverse product portfolio to build reusable execution playbooks. • Establish structured planning and prioritization frameworks to reduce friction and improve organizational efficiency. 3. Thought Leadership & Growth Innovation • Champion modern approaches to selling and marketing in a digital-first, AI-enabled ecosystem. • Introduce new technologies & operating models that enhance personalization, targeting precision, & speed - Drive experimentation in emerging areas such as: • AI-assisted selling and conversational commerce • Predictive audience modeling and next-best-offer strategies • Lifecycle-based marketing orchestration • Digital-first enablement models • Above-the-line marketing strategies for existing base • Create Improved customer lifecycle performance across acquisition, upsell, cross-sell, and retention. Ideal Candidate Strategic Thinker with Strong Operational drive • Navigates a diverse product portfolio while identifying common growth patterns and scalable approaches • Understands both product strategy and channel execution dynamics. • Comfortable engaging executive stakeholders while driving tactical delivery and operational discipline. Exceptional Program Leader • Proven ability to manage complex, cross-functional initiatives at scale – in a fast paced, ambiguous environment • Strong prioritization, dependency management & execution rigor Growth & Innovation Mindset • Brings thought leadership in digital-first marketing and distribution models, while thinking holistically across the customer lifecycle rather than in isolated campaigns. • Continuously explores new tools, technologies, and engagement models to drive sustainable growth -Passionate about leveraging AI, predictive modeling, automation, and emerging engagement channels. Education and Work Experience: • Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required) • Acceptable areas of study include Marketing, Business, Communications, Computer Science or related field (Preferred) • 10 years marketing & sales and/or relevant experience • 7+ years of cross functional leadership experience and experience facilitating and leading strategic planning efforts and driving alignment across an organization • 2+ years supervisory and/or leadership experience (Preferred) Knowledge, Skills and Abilities: • Experience with strategic business planning processes in large organizations; ability to lead, facilitate and advise cross functional leaders aligning them to a common purpose ( Required) • Experience managing, mentoring, motivating and growing a mature and goal-driven functional team; must have strong history of developing people, both technically and individually.(Required) • Experience partnering with internal stakeholders (including senior Management) ( Required) • Experience working in a demanding, fast-paced environment (Required) • Experience leading and developing high-powered teams (Required) • Excellent interpersonal, presentation, oral, and written communication, and negotiation skills; as candidate will interact with a variety of management levels including executives. (Required) • Excellent organization skills with attention to detail (Required) • Ability to lead in ambiguous and rapidly changing business environment situations and effectively negotiate to gain resolution (Required) • Ability to influence, lead and coach cross functional teams and leaders and champion new concepts and leaders • Excellent problem-solving and analytical skills with impeccable business judgment • Must be highly self-motivated, able to work autonomously and in high pressure environments while maintaining a collaborative partnership with functional teams, stakeholders and leadership • Ability to think creatively and focus on opportunities for growth and improvement • At least 18 years of age • Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $131,800 - $237,700 Corporate Bonus Target: 20% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Develop and deliver procurement training, manage program changes, and support process improvements. | Requires 5+ years in organizational programs or project management, with experience in training, communication, and budget management. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! • This position is required to work on site at our Bellevue, WA office at least 3 days a week. It is not available for remote opportunity.* Job Overview This Sr Program Manager-Training & Communications supports Procurement Operations by helping internal teams and external partners understand and follow procurement processes through clear training and communication. It creates and delivers job aids, training, and guidance so stakeholders know how to use procurement tools and comply with policies. The role works closely with Procurement teams and partner organizations to roll out new or updated processes and support change adoption. Success is measured by improved compliance, smoother intake and contracting experiences, and timely delivery of operational updates. The role helps improve collaboration, reduce friction, and keep procurement operations running efficiently while maintaining required standards and controls. Job Responsibilities: • Develop, maintain, and deliver procurement training, job aids, and communications to support consistent understanding and adoption of procurement processes, tools, and policies • Implement process controls to maintain department compliance with corporate and regulatory standards • Partner with Procurement teams and business stakeholders to support the rollout of new or updated procurement processes and systems, coordinating communications and change enablement activities • Create and lead project and cross-functional teams, providing statistical and status reporting to stakeholders • Manage program changes and risks by evaluating impacts and promoting best practices for continuous improvement • Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: • Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required) • Acceptable areas of study include Business, Finance, Economics, Sales or related field (Required) • 4-7 years - Experience in organizational programs, project management or related area. • 2-4 years - Supervisory or program management experience. Knowledge, Skills and Abilities: • Program Management (Required) • Budget Management (Required) • Analytics (Required) • Communication (Required) • Microsoft Project (Required) • At least 18 years of age • Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Bellevue, WA Compensation Range: $108,600 - $146,900 Base Pay Range: $83,500 - $150,700 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Support senior leadership in program management, strategic guidance, and executive communication to improve decision-making and operational effectiveness. | Requires 4-7 years in sales and operations, with skills in business analysis, retail, store operations, presentations, strategic thinking, and communication. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This role serves as the Business Operations Manager for the Enterprise Program Office (EPO), owning the EPO rhythm of business and enabling consistent, high-quality execution across EPO governance domains (intake and tiering, portfolio visibility and sequencing, integrated readiness, delivery health and risk, and post-launch impact). The role ensures forums run effectively and stay decision-focused by driving agenda and pre-read discipline, action and decision tracking, and clear cross-team coordination. It also leads executive-ready communications through strong storytelling and visual design, creating polished leadership materials (AHM-style narratives, templates, and department communications) that translate complex work into clear decisions and aligned actions. Success is measured by improved forum effectiveness, faster decision velocity, consistent execution of the EPO operating model, and stronger stakeholder clarity and adoption. Responsibilities: • Drive program completion and success by supporting senior leadership and collaborating with management teams • Provide strategic guidance by identifying and analyzing critical priorities through partnership with cross-functional teams • Identify and propose solutions to obstacles, assessing financial impacts on business and customer experience • Lead creation of executive-ready storytelling and visuals, translating complex work into crisp narratives, clear recommendations, and polished readouts for leadership consumption. • Analyze complex data and prepare executive-level presentations to inform decision-making and strategic discussions • Facilitate leadership meetings and communication to ensure alignment and progress toward business objectives • Also responsible for other duties/projects as assigned by business management as needed Qualifications: • Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required) • 4-7 years Experience in sales and operations environment. (Preferred) Knowledge, Skills and Abilities: • Business Analysis (Required) • Retail (Required) • Store Operations (Required) • Presentations (Required) • Strategic Thinking (Required) • Communication (Required) • At least 18 years of age • Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $84,800 - $152,900 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Engage with customers in a retail environment to promote and sell T-Mobile products and services, providing excellent customer service and building relationships. | High school diploma or GED, 6 months retail or customer service experience preferred, and ability to work in a fast-paced environment. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They're ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics. Job Responsibilities: • Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. • As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction. • Complete training on the T-Mobile in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You will continuously learn and improve your skills to provide the best possible experience for our customers. Partner with nearby store locations to properly/fully on-board customers. Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures. As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager. • Customer obsessed. You are passionate, friendly, and engaging with customers. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. You are committed to providing exceptional service, and to exceeding customer expectations. You will proactively reach out to potential customers to further drive sales activity in your location. You are able to follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail. • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing. Education and Work Experience: • High School Diploma/GED (Required) • - 6 months of customer service and/or sales experience, Retail environment preferred. Knowledge, Skills and Abilities: • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required) • Team Building Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required) • Retail Sales Competitive drive and confidence to succeed in a fast-paced sales environment. (Required) Licenses and Certifications: • At least 18 years of age • Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. Skills: Asset Management, Best Practices, Coaching, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer Training, Equipment Maintenance/Repair, Exceeded Sales Goal, Follow Through, High School Diploma, Leadership, Mobile Applications, Mobile Devices, National Sales, Needs Assessment, Onboarding, Partner Sales, Problem Solving Skills, Process Management, Quality Metrics, Retail, Retail Sales, Revenue Growth, Sales, Solution Sales, Stock Purchase Plans, Store Opening, Team Building, Willing to Travel, Wireless Communications, Wireless Software About the Company: T-Mobile USA, Inc.