T-Mobile

Lead fiber-address distribution and sell-in strategy, manage Territory Managers, and coordinate forecasts and market launches with joint venture partners. | Requires a bachelor’s degree, at least seven years of related experience, four to seven years in fiber or telecommunications, and demonstrated people and partnership management. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Remote role, open to candidates nationwide. The Senior Manager, Direct to Consumer is a pivotal leadership role at T-Mobile, responsible for orchestrating the distribution and sell-in strategy for the company's fiber addresses across various market segments, including new passings and mature passings. This position demands a strategic mindset and operational rigor, as the leader will manage a team of Territory Managers to ensure that every home passed converts into revenue through effective staffing, sales execution, and installation processes. The Senior Manager will work closely with joint venture partners to align on install capacity and sales forecasts, ensuring that market launch plans are executed seamlessly and effectively. In this role, the Senior Manager will not only oversee the strategic planning of the fiber address portfolio but will also engage in hands-on problem-solving and team development. By leveraging local competitive insights and maintaining strong relationships with Account Managers, the leader will drive performance against monthly and quarterly targets, while also identifying opportunities for improvement in underperforming areas. This position is integral to T-Mobile's success in expanding its fiber footprint and achieving operational excellence in the Direct to Consumer segment. Job Responsibilities: Develop and implement the distribution and sell-in strategy for fiber addresses across various market segments. Manage and mentor a team of Territory Managers to ensure effective staffing and sales execution. Collaborate with joint venture partners to align on install capacity and sales forecasts. Oversee the execution of market launch plans to ensure seamless operations. Analyze local competitive insights to drive performance improvements in underperforming areas. Engage in hands-on problem-solving to address operational challenges and enhance team performance. Maintain strong relationships with Account Managers to drive sales and operational success. Monitor and report on monthly and quarterly performance against targets. 10% Participates in other duties or projects as assigned by business management as needed 10% Education and Work Experience: Bachelor's Degree Combination of education and experience deemed equivalent to a Bachelor's Degree and 7 years of related work experience (Required) 4-7 years Experience in fiber, broadband, or telecommunications with direct exposure to network build, market launch, or Joint Venture operating models. (Required) 4-7 years People leadership - Experience in managing, coaching, and developing direct report(s), ideally leading a field- or territory-based team. (Required) Skills: Leading by Influence Ability to influence, lead, and coach a distributed field team while managing complex external JV relationships. (Required) Analytical Insight Strong analytical skills - comfortable building and defending address-level and market-level forecasts, and translating HHP and capacity data into an actionable sell-in plan. (Required) Business Economics Deep understanding of fiber build economics (Required) Partnership Management Partnership management, negotiation, and operating cadence (Required) Cross Function Collaboration Strong cross-functional partnership skills (Required) Market Intelligence Ability to synthesize local competitive and market intelligence into a clear, prioritized action plan. (Required) Executive Communications Written, verbal, presentation, and executive presence (Required) Strategic Agility Moving effectively between strategic planning and tactical execution (Required) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Earnings Opportunity: $141,120 - $254,520 National Base Pay Range: $117,600 - $212,100 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ377414¶dox=1 At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Manage revenue quota methodology and compensation processes, validate seller data, and deliver analysis and insights to sales leadership. | Requires a bachelor’s degree plus five years of experience or an advanced degree plus three years, four or more years in analytical problem solving, Excel and Salesforce proficiency, and U.S. citizenship. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This role supports TFB Sales leadership and Sales teams by delivering analytical decision support, insights, and compensation execution with a specific focus on Total Billed Revenue (TBR). It involves gathering, validating, and documenting seller activity and data, and telling the story behind that data to inform compensation decisions. The role also owns and redefines the TBR quota methodology, measures its success, and supports segment owners with their TBR quota needs. Responsibilities include ad-hoc analysis, reporting, designing decision support tools, and collaborating on larger projects and initiatives. Success is measured by the accuracy, relevance, and timeliness of findings and decisions that meet business needs. The work strengthens sales effectiveness by building confidence in compensation programs, quotas, and commissionable activities, and it drives organizational strategy. *** This position may be located remotely *** This position is not eligible to support an employment visa - must be a US Citizen to apply. Job Responsibilities: Own and redefine the Total Billed Revenue quota methodology, and measure its effectiveness and success in driving sales performance Partner with segment owners to support and deliver their TBR quota needs Execute TFB Sales compensation processes, ensuring accuracy and timeliness Lead the investigation, validation, and resolution of compensation inquiries and reported issues from TFB Sellers Gather, validate, and analyze TBR and seller activity data, and clearly communicate the story behind the data to leadership and stakeholders Develop and deliver new reports and perform ad-hoc analysis and reporting to address evolving compensation and TBR performance needs Provide analytical insights and decision support to leadership to inform compensation and quota decisions Collaborate with senior management to define and prioritize analysis, compensation, and quota initiatives Provide cross-training and serve as backup support to team members to ensure continuity of operations Perform other duties and projects as assigned by business management Education and Work Experience: Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required) 4+ years working experience solving analytical problems using research, quantitative and qualitative approaches (Required) Working experience with Excel, Salesforce (Required) Working experience with Power BI, SQL, Snowflake (Preferred) Must be a US Citizen Knowledge, Skills and Abilities: Business Acumen (Required) Data Analysis (Required) Data Storytelling (Required) Executive Presence (Required) People Management (Required) Project Management (Required) Stakeholder Management (Required) Strategic Thinking (Required) At least 18 years of age Legally authorized to work in the United States T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination. Total Target Cash Earnings Opportunity: $89,585 - $161,575 National Base Pay Range: $77,900 - $140,500 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ375732¶dox=1 At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Design, implement, and monitor business processes to improve operations and mentor team members. | Bachelor's degree with 3+ years experience in business analysis, project management, and process improvement. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview Responsible for process design, implementation, and quality control monitoring using appropriate methods to identify the opportunities, implement solutions, and measure impact. Seeks out opportunities for operational improvement and provides compelling arguments for change with validated cost savings or efficiencies. This role is available at our Bellevue, WA, Overland Park, KS and Frisco, TX locations! Three days a week in office collaboration is a must for this job. Job Responsibilities: Has understanding on how projects align to broader organizational goals and business benefit. Is able to explain business benefit of projects and contributes to business case/feasibility development. Identifies and documents the impact of change and suggests policy, goal and rule changes. Seeks out opportunities for increased system and process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of current systems, and implementation of new systems and technologies. Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable. Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization. Actively seeks out industry and business information. Understands how policies, systems and processes impact job performance and projects. Fosters business knowledge and understanding among managers, business analysts and project participants. Maneuvers and mentors others through complex political situations effectively and quietly. Invests in customer management and possesses ability to gain partner trust. Brokers consensus among team members with conflicting needs. Education and Work Experience: Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Business, Finance or related field (Preferred) 4-7 years Related work experience (Preferred) Experience in telecommunications industry (Preferred) Experience in B2B Sales, Sales Operations or Marketing Operations (Preferred) Knowledge, Skills and Abilities: Business Analysis (Required) Business Case Development (Required) Business Process Management (BPM) (Required) Change Management (Required) Customer Experience Management (Required) Leadership Development Programs (Required) Project Management (Required) Root Cause Identification (Required) Stakeholder Management (Required) Salesforce.com, Data Loader, Inspector (Preferred) B2B Prospecting, Data Intelligence and/or Data Management Platforms such as Outreach, Traction Complete (Preferred) Marketing Automation Platforms such as Pardot, Marketing Cloud/Data 360 (Preferred) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No Total Target Cash Earnings Opportunity: $96,715 - $174,455 National Base Pay Range: $84,100 - $151,700 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ359281¶dox=1 At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Lead technical project teams to deliver solutions on schedule and quality, managing risks and coordinating cross-functional stakeholders. | Bachelor's degree with 5+ years related experience or advanced degree with 3+ years, strong project management in technology environments, preferably wireless industry experience. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! The Sr. Project Manager, Technical Leads process and readiness initiatives grounded in field execution acting as a consultant and influencer to deployment. This role draws upon deep field and deployment experience to define standards, processes, and readiness frameworks that enable front-line teams and vendors to operate efficiently, safely, and consistently. Job Responsibilities: • Lead project teams to deliver technical solutions that meet schedule and quality requirements across multiple functions • Develop and maintain project schedules, monitor progress, and report status to partners and sponsors • Identify and assess project risks and process, tool, and standard gaps; implement mitigation strategies and facilitate risk reviews to minimize impact • Coordinate project and process documentation, approvals, and distribution to ensure compliance with company standards • Facilitate project meetings and communication to keep teams informed and aligned on project objectives • Coordinate with national hubs, technology development, and procurement on deployment readiness alignment • Develop and implement standards and workflows for projects and programs • Close projects by archiving documentation, transferring deliverables, and translating takeaways into updated processes, business requirements, and recommended improvements • Support FOA validation • Drive training and adoption • Also responsible for other duties/projects assigned by business management as needed Education and Work Experience: • Bachelor's Degree plus 5 years of related work experience OR advanced degree with 3 years of related experience (Required) • Acceptable areas of study include Computer Science, Business Administration, Project Management or combination of equivalent experience and education (Required) • 4-7 years of industry experience as a program or product manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services. (Required) • Experience working on projects in a wireless industry. (Preferred) Knowledge, Skills and Abilities: • Budget Management (Required) – Manages project budgets and financial commitments throughout the cell site development lifecycle, ensuring expenditures align with approved project scopes and organizational financial guidelines. • Business Process Management (BPM) (Required) – Applies BPM principles to document, analyze, and improve end-to-end workflows for network cell site builds and leasing processes, using tools such as Lucid to map current and future state processes. • Life Cycle Planning (Required) – Oversees project planning across the full cell site development lifecycle — from lease origination through construction closeout — ensuring checkpoint alignment and on-time delivery at each stage. • Management Review (Required) – Prepares and presents project status, process findings, and performance metrics to leadership, facilitating informed decision-making and elevation of risks or blockers. • Process Simplification (Required) – Identifies opportunities to streamline and automate routine tasks within leasing and deployment workflows, translating process improvements into actionable business requirements for system enhancements. • Progress Monitoring (Required) – Tracks project targets and deliverables across multiple concurrent cell site projects, surfacing deviations early and maintaining alignment with program timelines and efficiency targets. • Project Development (Required) – Leads the initiation and structuring of new projects, establishing scope, objectives, partner alignment, and resource plans to support network deployment readiness. • Project Documentation (Required) – Creates and maintains accurate project documentation — including process flows, requirements documents, meeting notes, and closeout records — ensuring compliance with company standards. • Project Facilitation (Required) – Facilitates large cross-functional working sessions with collaborators across Area, National RF, Procurement, Finance, and FE&O Hubs to drive consensus on process standards and ways of working. • Project Management (Required) – Prior proficiency to manage multiple concurrent projects in a complex, fast-paced environment from kick-off through closeout, with consistent focus on scope, schedule, quality, and budget. • Project Tracking (Required) – Monitors and reports project progress using T-Mobile's internal tools, including MagentaBuilt, to ensure active portfolios remain on track and partners have real-time insight into status. • Resource Management (Required) – Coordinates and optimizes team and vendor resources across projects to ensure the right people and tools are engaged at the right time throughout the deployment lifecycle. • Risk Management (Required) – Identifies, assesses, and mitigates risks across projects and processes, elevating issues to leadership as needed and implementing contingency plans to protect project outcomes. • Solutions Development (Required) – Translates identified process gaps and business needs into clear, actionable requirements for tool and system enhancements that support lease lifecycle management and deployment readiness. • Stakeholder Management (Required) – Builds and maintains effective relationships with a broad set of internal partners — including field personnel, procurement, finance, and engineering teams — to align priorities and drive cross-functional collaboration. • Technical Project Management (Required) – Applies technical PM methods to manage complex, multi-workstream projects tied to network infrastructure, tool development, and process automation initiatives. • Vendor Management (Required) – Manages relationships with external vendors and internal procurement teams to ensure timely delivery of goods and services in alignment with project scope and budget. • Ability to Translate Process into Business Requirements for System Enhancements (Required) – Captures workflow documentation and collaborator input to author structured business requirements that enable technology teams to build or enhance tools supporting deployment processes. • Agile Methodology (Preferred) – Familiarity with Agile frameworks is a plus for managing iterative process improvement and tool development workstreams. • Contract Review (Preferred) – Experience reviewing lease agreements, vendor contracts, or procurement documents to ensure terms align with project and organizational requirements. • Cost Efficiency (Preferred) – Track record of identifying cost-saving opportunities within project execution or vendor management activities. • Leadership Development Programs (Preferred) – Participation in or facilitation of leadership or professional development initiatives to grow team capabilities. • Project Implementations (Preferred) – Hands-on experience managing the implementation phase of projects, including user acceptance testing, training rollout, and launch support. • Project Team Management (Preferred) – Experience leading and developing project team members, including workload distribution, performance feedback, and skills coaching. • Schedule Adherence (Preferred) – Proven track record to maintain project schedules under competing priorities and dynamic scope changes. • Schedule Development (Preferred) – Experience building detailed project schedules using tools such as MagentaBuilt or Microsoft Project, including phase gate sequencing and critical path analysis. • Working Knowledge of Lucid, MagentaBuilt, Talon & ScopeWorker (Preferred) – Proficiency in T-Mobile's core project and process management tools — Lucid for process documentation, MagentaBuilt for project tracking, Talon for closeout packages and site surveys, and ScopeWorker for requisition management — is strongly preferred. • Knowledge of RF, Development and Ops Processes (Preferred) – Understanding of T-Mobile's RF engineering, network development, and operations workflows to effectively facilitate cross-functional process discussions and requirements gathering. • Ability to Document End-to-End Process Flows in Lucid (Preferred) – Experience creating detailed, end-to-end process flow diagrams in Lucid to capture current state workflows, identify gaps, and communicate future state designs to technical and non-technical audiences. Additional: • Must be at least 18 years of age • Must be legally authorized to work in the United States Travel: • Travel Required (Yes/No): Yes DOT Regulated: • DOT Regulated Position (Yes/No): No • Safety Sensitive Position (Yes/No): No ***This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s) listed.*** Total Target Cash Earnings Opportunity: $108,215 - $195,155 National Base Pay Range: $94,100 - $169,700 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ370624 At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Lead technical project teams to deliver solutions on schedule and quality across multiple functions. | Bachelor's degree plus 5 years experience or advanced degree plus 3 years in technology project management, with strong skills in budget, risk, and stakeholder management. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! The Sr. Project Manager, Technical Leads process and readiness initiatives grounded in field execution acting as a consultant and influencer to deployment. This role draws upon deep field and deployment experience to define standards, processes, and readiness frameworks that enable front-line teams and vendors to operate efficiently, safely, and consistently. Job Responsibilities: • Lead project teams to deliver technical solutions that meet schedule and quality requirements across multiple functions • Develop and maintain project schedules, monitor progress, and report status to partners and sponsors • Identify and assess project risks and process, tool, and standard gaps; implement mitigation strategies and facilitate risk reviews to minimize impact • Coordinate project and process documentation, approvals, and distribution to ensure compliance with company standards • Facilitate project meetings and communication to keep teams informed and aligned on project objectives • Coordinate with national hubs, technology development, and procurement on deployment readiness alignment • Develop and implement standards and workflows for projects and programs • Close projects by archiving documentation, transferring deliverables, and translating takeaways into updated processes, business requirements, and recommended improvements • Support FOA validation • Drive training and adoption • Also responsible for other duties/projects assigned by business management as needed Education and Work Experience: • Bachelor's Degree plus 5 years of related work experience OR advanced degree with 3 years of related experience (Required) • Acceptable areas of study include Computer Science, Business Administration, Project Management or combination of equivalent experience and education (Required) • 4-7 years of industry experience as a program or product manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services. (Required) • Experience working on projects in a wireless industry. (Preferred) Knowledge, Skills and Abilities: • Budget Management (Required) – Manages project budgets and financial commitments throughout the cell site development lifecycle, ensuring expenditures align with approved project scopes and organizational financial guidelines. • Business Process Management (BPM) (Required) – Applies BPM principles to document, analyze, and improve end-to-end workflows for network cell site builds and leasing processes, using tools such as Lucid to map current and future state processes. • Life Cycle Planning (Required) – Oversees project planning across the full cell site development lifecycle — from lease origination through construction closeout — ensuring checkpoint alignment and on-time delivery at each stage. • Management Review (Required) – Prepares and presents project status, process findings, and performance metrics to leadership, facilitating informed decision-making and elevation of risks or blockers. • Process Simplification (Required) – Identifies opportunities to streamline and automate routine tasks within leasing and deployment workflows, translating process improvements into actionable business requirements for system enhancements. • Progress Monitoring (Required) – Tracks project targets and deliverables across multiple concurrent cell site projects, surfacing deviations early and maintaining alignment with program timelines and efficiency targets. • Project Development (Required) – Leads the initiation and structuring of new projects, establishing scope, objectives, partner alignment, and resource plans to support network deployment readiness. • Project Documentation (Required) – Creates and maintains accurate project documentation — including process flows, requirements documents, meeting notes, and closeout records — ensuring compliance with company standards. • Project Facilitation (Required) – Facilitates large cross-functional working sessions with collaborators across Area, National RF, Procurement, Finance, and FE&O Hubs to drive consensus on process standards and ways of working. • Project Management (Required) – Prior proficiency to manage multiple concurrent projects in a complex, fast-paced environment from kick-off through closeout, with consistent focus on scope, schedule, quality, and budget. • Project Tracking (Required) – Monitors and reports project progress using T-Mobile's internal tools, including MagentaBuilt, to ensure active portfolios remain on track and partners have real-time insight into status. • Resource Management (Required) – Coordinates and optimizes team and vendor resources across projects to ensure the right people and tools are engaged at the right time throughout the deployment lifecycle. • Risk Management (Required) – Identifies, assesses, and mitigates risks across projects and processes, elevating issues to leadership as needed and implementing contingency plans to protect project outcomes. • Solutions Development (Required) – Translates identified process gaps and business needs into clear, actionable requirements for tool and system enhancements that support lease lifecycle management and deployment readiness. • Stakeholder Management (Required) – Builds and maintains effective relationships with a broad set of internal partners — including field personnel, procurement, finance, and engineering teams — to align priorities and drive cross-functional collaboration. • Technical Project Management (Required) – Applies technical PM methods to manage complex, multi-workstream projects tied to network infrastructure, tool development, and process automation initiatives. • Vendor Management (Required) – Manages relationships with external vendors and internal procurement teams to ensure timely delivery of goods and services in alignment with project scope and budget. • Ability to Translate Process into Business Requirements for System Enhancements (Required) – Captures workflow documentation and collaborator input to author structured business requirements that enable technology teams to build or enhance tools supporting deployment processes. • Agile Methodology (Preferred) – Familiarity with Agile frameworks is a plus for managing iterative process improvement and tool development workstreams. • Contract Review (Preferred) – Experience reviewing lease agreements, vendor contracts, or procurement documents to ensure terms align with project and organizational requirements. • Cost Efficiency (Preferred) – Track record of identifying cost-saving opportunities within project execution or vendor management activities. • Leadership Development Programs (Preferred) – Participation in or facilitation of leadership or professional development initiatives to grow team capabilities. • Project Implementations (Preferred) – Hands-on experience managing the implementation phase of projects, including user acceptance testing, training rollout, and launch support. • Project Team Management (Preferred) – Experience leading and developing project team members, including workload distribution, performance feedback, and skills coaching. • Schedule Adherence (Preferred) – Proven track record to maintain project schedules under competing priorities and dynamic scope changes. • Schedule Development (Preferred) – Experience building detailed project schedules using tools such as MagentaBuilt or Microsoft Project, including phase gate sequencing and critical path analysis. • Working Knowledge of Lucid, MagentaBuilt, Talon & ScopeWorker (Preferred) – Proficiency in T-Mobile's core project and process management tools — Lucid for process documentation, MagentaBuilt for project tracking, Talon for closeout packages and site surveys, and ScopeWorker for requisition management — is strongly preferred. • Knowledge of RF, Development and Ops Processes (Preferred) – Understanding of T-Mobile's RF engineering, network development, and operations workflows to effectively facilitate cross-functional process discussions and requirements gathering. • Ability to Document End-to-End Process Flows in Lucid (Preferred) – Experience creating detailed, end-to-end process flow diagrams in Lucid to capture current state workflows, identify gaps, and communicate future state designs to technical and non-technical audiences. Additional: • Must be at least 18 years of age • Must be legally authorized to work in the United States Travel: • Travel Required (Yes/No): Yes DOT Regulated: • DOT Regulated Position (Yes/No): No • Safety Sensitive Position (Yes/No): No ***This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s) listed.*** Total Target Cash Earnings Opportunity: $108,215 - $195,155 National Base Pay Range: $94,100 - $169,700 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ370624 At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Lead technical project teams to deliver solutions on schedule and quality while managing risks and coordinating cross-functional stakeholders. | Requires bachelor's degree plus 5 years or advanced degree plus 3 years in project/program management within technology, with experience in wireless preferred. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! The Sr. Project Manager, Technical Leads process and readiness initiatives grounded in field execution acting as a consultant and influencer to deployment. This role draws upon deep field and deployment experience to define standards, processes, and readiness frameworks that enable front-line teams and vendors to operate efficiently, safely, and consistently. Job Responsibilities: • Lead project teams to deliver technical solutions that meet schedule and quality requirements across multiple functions • Develop and maintain project schedules, monitor progress, and report status to partners and sponsors • Identify and assess project risks and process, tool, and standard gaps; implement mitigation strategies and facilitate risk reviews to minimize impact • Coordinate project and process documentation, approvals, and distribution to ensure compliance with company standards • Facilitate project meetings and communication to keep teams informed and aligned on project objectives • Coordinate with national hubs, technology development, and procurement on deployment readiness alignment • Develop and implement standards and workflows for projects and programs • Close projects by archiving documentation, transferring deliverables, and translating takeaways into updated processes, business requirements, and recommended improvements • Support FOA validation • Drive training and adoption • Also responsible for other duties/projects assigned by business management as needed Education and Work Experience: • Bachelor's Degree plus 5 years of related work experience OR advanced degree with 3 years of related experience (Required) • Acceptable areas of study include Computer Science, Business Administration, Project Management or combination of equivalent experience and education (Required) • 4-7 years of industry experience as a program or product manager within a technology environment, with a progressive record of successful delivery of complex solutions, systems, or services. (Required) • Experience working on projects in a wireless industry. (Preferred) Knowledge, Skills and Abilities: • Budget Management (Required) – Manages project budgets and financial commitments throughout the cell site development lifecycle, ensuring expenditures align with approved project scopes and organizational financial guidelines. • Business Process Management (BPM) (Required) – Applies BPM principles to document, analyze, and improve end-to-end workflows for network cell site builds and leasing processes, using tools such as Lucid to map current and future state processes. • Life Cycle Planning (Required) – Oversees project planning across the full cell site development lifecycle — from lease origination through construction closeout — ensuring checkpoint alignment and on-time delivery at each stage. • Management Review (Required) – Prepares and presents project status, process findings, and performance metrics to leadership, facilitating informed decision-making and elevation of risks or blockers. • Process Simplification (Required) – Identifies opportunities to streamline and automate routine tasks within leasing and deployment workflows, translating process improvements into actionable business requirements for system enhancements. • Progress Monitoring (Required) – Tracks project targets and deliverables across multiple concurrent cell site projects, surfacing deviations early and maintaining alignment with program timelines and efficiency targets. • Project Development (Required) – Leads the initiation and structuring of new projects, establishing scope, objectives, partner alignment, and resource plans to support network deployment readiness. • Project Documentation (Required) – Creates and maintains accurate project documentation — including process flows, requirements documents, meeting notes, and closeout records — ensuring compliance with company standards. • Project Facilitation (Required) – Facilitates large cross-functional working sessions with collaborators across Area, National RF, Procurement, Finance, and FE&O Hubs to drive consensus on process standards and ways of working. • Project Management (Required) – Prior proficiency to manage multiple concurrent projects in a complex, fast-paced environment from kick-off through closeout, with consistent focus on scope, schedule, quality, and budget. • Project Tracking (Required) – Monitors and reports project progress using T-Mobile's internal tools, including MagentaBuilt, to ensure active portfolios remain on track and partners have real-time insight into status. • Resource Management (Required) – Coordinates and optimizes team and vendor resources across projects to ensure the right people and tools are engaged at the right time throughout the deployment lifecycle. • Risk Management (Required) – Identifies, assesses, and mitigates risks across projects and processes, elevating issues to leadership as needed and implementing contingency plans to protect project outcomes. • Solutions Development (Required) – Translates identified process gaps and business needs into clear, actionable requirements for tool and system enhancements that support lease lifecycle management and deployment readiness. • Stakeholder Management (Required) – Builds and maintains effective relationships with a broad set of internal partners — including field personnel, procurement, finance, and engineering teams — to align priorities and drive cross-functional collaboration. • Technical Project Management (Required) – Applies technical PM methods to manage complex, multi-workstream projects tied to network infrastructure, tool development, and process automation initiatives. • Vendor Management (Required) – Manages relationships with external vendors and internal procurement teams to ensure timely delivery of goods and services in alignment with project scope and budget. • Ability to Translate Process into Business Requirements for System Enhancements (Required) – Captures workflow documentation and collaborator input to author structured business requirements that enable technology teams to build or enhance tools supporting deployment processes. • Agile Methodology (Preferred) – Familiarity with Agile frameworks is a plus for managing iterative process improvement and tool development workstreams. • Contract Review (Preferred) – Experience reviewing lease agreements, vendor contracts, or procurement documents to ensure terms align with project and organizational requirements. • Cost Efficiency (Preferred) – Track record of identifying cost-saving opportunities within project execution or vendor management activities. • Leadership Development Programs (Preferred) – Participation in or facilitation of leadership or professional development initiatives to grow team capabilities. • Project Implementations (Preferred) – Hands-on experience managing the implementation phase of projects, including user acceptance testing, training rollout, and launch support. • Project Team Management (Preferred) – Experience leading and developing project team members, including workload distribution, performance feedback, and skills coaching. • Schedule Adherence (Preferred) – Proven track record to maintain project schedules under competing priorities and dynamic scope changes. • Schedule Development (Preferred) – Experience building detailed project schedules using tools such as MagentaBuilt or Microsoft Project, including phase gate sequencing and critical path analysis. • Working Knowledge of Lucid, MagentaBuilt, Talon & ScopeWorker (Preferred) – Proficiency in T-Mobile's core project and process management tools — Lucid for process documentation, MagentaBuilt for project tracking, Talon for closeout packages and site surveys, and ScopeWorker for requisition management — is strongly preferred. • Knowledge of RF, Development and Ops Processes (Preferred) – Understanding of T-Mobile's RF engineering, network development, and operations workflows to effectively facilitate cross-functional process discussions and requirements gathering. • Ability to Document End-to-End Process Flows in Lucid (Preferred) – Experience creating detailed, end-to-end process flow diagrams in Lucid to capture current state workflows, identify gaps, and communicate future state designs to technical and non-technical audiences. Additional: • Must be at least 18 years of age • Must be legally authorized to work in the United States Travel: • Travel Required (Yes/No): Yes DOT Regulated: • DOT Regulated Position (Yes/No): No • Safety Sensitive Position (Yes/No): No ***This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s) listed.*** Total Target Cash Earnings Opportunity: $108,215 - $195,155 National Base Pay Range: $94,100 - $169,700 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ370624 At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Oversee regulated service delivery ensuring compliance, coordinate cross-functional teams, and manage customer escalations and transitions. | Bachelor's degree with 4-7 years managing service delivery for regulated or public-sector clients, U.S. citizenship, and expertise in risk management and regulatory compliance. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Service Delivery Manager – GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and activation activities are performed in strict alignment with policy, contractual, and compliance requirements. By managing risks, escalations, and cross-functional coordination, the Service Delivery Manager safeguards delivery integrity and service stability. Serving as the primary contact for customers and oversight stakeholders, this role communicates status and ensures compliant transitions to support teams. Through these efforts, the Service Delivery Manager directly supports T-Mobile's reputation for reliable, compliant, and high-quality service delivery in regulated environments. Job Responsibilities: Oversees the disciplined execution of public-sector and regulated B2B service deliveries to ensure strict alignment with policy, contractual, and compliance requirements. Manages deployment and activation activities to guarantee timely and compliant service implementation for customers in regulated environments. Coordinates cross-functional teams to facilitate effective risk management, escalation handling, and resolution of service delivery issues. Serves as the primary contact for customers and oversight stakeholders to communicate status updates and delivery progress. Ensures compliant transitions of delivered services to support teams by verifying adherence to regulatory and contractual obligations. Safeguards delivery integrity and service stability by monitoring performance metrics and implementing corrective actions as needed. Supports T-Mobile’s reputation for reliable, compliant, and high-quality service delivery by maintaining documentation and reporting for regulated environments. Education and Work Experience: Bachelor's Degree Business Administration, Information Technology, or Related Field (Required) Master's/Advanced Degree Business Administration, Public Administration, or Related Field (Preferred) 4-7 years Managing service delivery for public-sector or regulated B2B clients, ensuring compliance with contractual and policy requirements (Required) 4-7 years Coordinating cross-functional teams to execute deployment and activation activities in telecommunications or similar regulated environments (Required) 2-4 years Handling risk management and escalation processes while serving as the primary customer contact for service delivery status and transition communications (Required) Knowledge, Skills and Abilities: Regulatory Compliance Comprehensive understanding of public-sector and regulated service delivery requirements, including policy, contractual, and compliance standards. (Required) Project Management Ability to manage deployment and activation activities, ensuring disciplined execution and alignment with organizational objectives. (Required) Risk Management Skill in identifying, assessing, and mitigating risks and escalations throughout service delivery processes. (Required) Cross Functional Relationships Proven ability to coordinate and collaborate with multiple internal teams and external stakeholders to ensure seamless service delivery. (Required) Customer Service Experience serving as the primary contact for customers and oversight stakeholders, ensuring high levels of satisfaction and clear communication. (Required) Communication Excellent verbal and written communication skills for status updates, executive presentations, and transition documentation. (Required) Attention To Detail Ability to ensure all deployment and activation activities are performed accurately and in strict alignment with requirements. (Required) Process Improvement Skill in evaluating and enhancing service delivery processes to improve compliance, efficiency, and quality. (Required) Strategic Thinking Capacity to anticipate challenges, plan for compliant transitions, and support organizational reputation in regulated environments. (Required) At least 18 years of age Legally authorized to work in the United States T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination. Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Earnings Opportunity: $96,830 - $174,570 National Base Pay Range: $84,200 - $151,800 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ363237¶dox=1 At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Manage disciplined execution of regulated service deliveries ensuring compliance, risk mitigation, and stakeholder communication. | Bachelor's degree and 4-7 years managing regulated service delivery with strong compliance, risk, and cross-functional coordination skills. | Job Overview The Service Delivery Manager - GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and activation activities are performed in strict alignment with policy, contractual, and compliance requirements. By managing risks, escalations, and cross-functional coordination, the Service Delivery Manager safeguards delivery integrity and service stability. Serving as the primary contact for customers and oversight stakeholders, this role communicates status and ensures compliant transitions to support teams. Through these efforts, the Service Delivery Manager directly supports T-Mobile's reputation for reliable, compliant, and high-quality service delivery in regulated environments. Job Responsibilities: • Oversees the disciplined execution of public-sector and regulated B2B service deliveries to ensure strict alignment with policy, contractual, and compliance requirements. • Manages deployment and activation activities to guarantee timely and compliant service implementation for customers in regulated environments. • Coordinates cross-functional teams to facilitate effective risk management, escalation handling, and resolution of service delivery issues. • Serves as the primary contact for customers and oversight stakeholders to communicate status updates and delivery progress. • Ensures compliant transitions of delivered services to support teams by verifying adherence to regulatory and contractual obligations. • Safeguards delivery integrity and service stability by monitoring performance metrics and implementing corrective actions as needed. • Supports T-Mobile's reputation for reliable, compliant, and high-quality service delivery by maintaining documentation and reporting for regulated environments. Education and Work Experience: • Bachelor's Degree Business Administration, Information Technology, or Related Field (Required) • Master's/Advanced Degree Business Administration, Public Administration, or Related Field (Preferred) • 4-7 years Managing service delivery for public-sector or regulated B2B clients, ensuring compliance with contractual and policy requirements (Required) • 4-7 years Coordinating cross-functional teams to execute deployment and activation activities in telecommunications or similar regulated environments (Required) • 2-4 years Handling risk management and escalation processes while serving as the primary customer contact for service delivery status and transition communications (Required) Knowledge, Skills and Abilities: • Regulatory Compliance Comprehensive understanding of public-sector and regulated service delivery requirements, including policy, contractual, and compliance standards. (Required) • Project Management Ability to manage deployment and activation activities, ensuring disciplined execution and alignment with organizational objectives. (Required) • Risk Management Skill in identifying, assessing, and mitigating risks and escalations throughout service delivery processes. (Required) • Cross Functional Relationships Proven ability to coordinate and collaborate with multiple internal teams and external stakeholders to ensure seamless service delivery. (Required) • Customer Service Experience serving as the primary contact for customers and oversight stakeholders, ensuring high levels of satisfaction and clear communication. (Required) • Communication Excellent verbal and written communication skills for status updates, executive presentations, and transition documentation. (Required) • Attention To Detail Ability to ensure all deployment and activation activities are performed accurately and in strict alignment with requirements. (Required) • Process Improvement Skill in evaluating and enhancing service delivery processes to improve compliance, efficiency, and quality. (Required) • Strategic Thinking Capacity to anticipate challenges, plan for compliant transitions, and support organizational reputation in regulated environments. (Required) • At least 18 years of age • Legally authorized to work in the United States T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination. Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $84,200 - $151,800 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ363237¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

Manage disciplined execution of regulated service deliveries ensuring compliance, risk mitigation, and stakeholder communication. | Bachelor's degree and 4-7 years managing regulated service delivery with strong risk and escalation handling. | Job Overview The Service Delivery Manager - GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and activation activities are performed in strict alignment with policy, contractual, and compliance requirements. By managing risks, escalations, and cross-functional coordination, the Service Delivery Manager safeguards delivery integrity and service stability. Serving as the primary contact for customers and oversight stakeholders, this role communicates status and ensures compliant transitions to support teams. Through these efforts, the Service Delivery Manager directly supports T-Mobile's reputation for reliable, compliant, and high-quality service delivery in regulated environments. Job Responsibilities: • Oversees the disciplined execution of public-sector and regulated B2B service deliveries to ensure strict alignment with policy, contractual, and compliance requirements. • Manages deployment and activation activities to guarantee timely and compliant service implementation for customers in regulated environments. • Coordinates cross-functional teams to facilitate effective risk management, escalation handling, and resolution of service delivery issues. • Serves as the primary contact for customers and oversight stakeholders to communicate status updates and delivery progress. • Ensures compliant transitions of delivered services to support teams by verifying adherence to regulatory and contractual obligations. • Safeguards delivery integrity and service stability by monitoring performance metrics and implementing corrective actions as needed. • Supports T-Mobile's reputation for reliable, compliant, and high-quality service delivery by maintaining documentation and reporting for regulated environments. Education and Work Experience: • Bachelor's Degree Business Administration, Information Technology, or Related Field (Required) • Master's/Advanced Degree Business Administration, Public Administration, or Related Field (Preferred) • 4-7 years Managing service delivery for public-sector or regulated B2B clients, ensuring compliance with contractual and policy requirements (Required) • 4-7 years Coordinating cross-functional teams to execute deployment and activation activities in telecommunications or similar regulated environments (Required) • 2-4 years Handling risk management and escalation processes while serving as the primary customer contact for service delivery status and transition communications (Required) Knowledge, Skills and Abilities: • Regulatory Compliance Comprehensive understanding of public-sector and regulated service delivery requirements, including policy, contractual, and compliance standards. (Required) • Project Management Ability to manage deployment and activation activities, ensuring disciplined execution and alignment with organizational objectives. (Required) • Risk Management Skill in identifying, assessing, and mitigating risks and escalations throughout service delivery processes. (Required) • Cross Functional Relationships Proven ability to coordinate and collaborate with multiple internal teams and external stakeholders to ensure seamless service delivery. (Required) • Customer Service Experience serving as the primary contact for customers and oversight stakeholders, ensuring high levels of satisfaction and clear communication. (Required) • Communication Excellent verbal and written communication skills for status updates, executive presentations, and transition documentation. (Required) • Attention To Detail Ability to ensure all deployment and activation activities are performed accurately and in strict alignment with requirements. (Required) • Process Improvement Skill in evaluating and enhancing service delivery processes to improve compliance, efficiency, and quality. (Required) • Strategic Thinking Capacity to anticipate challenges, plan for compliant transitions, and support organizational reputation in regulated environments. (Required) • At least 18 years of age • Legally authorized to work in the United States T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination. Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $84,200 - $151,800 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ363237¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

Oversee public-sector and regulated B2B service deliveries ensuring compliance and managing risks and escalations. | Bachelor's degree and 4-7 years managing service delivery for regulated or public-sector clients with knowledge of compliance, project management, and risk mitigation. | At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Service Delivery Manager – GOV is responsible for the disciplined execution of public-sector and regulated B2B service deliveries at T-Mobile. This role ensures deployment and activation activities are performed in strict alignment with policy, contractual, and compliance requirements. By managing risks, escalations, and cross-functional coordination, the Service Delivery Manager safeguards delivery integrity and service stability. Serving as the primary contact for customers and oversight stakeholders, this role communicates status and ensures compliant transitions to support teams. Through these efforts, the Service Delivery Manager directly supports T-Mobile's reputation for reliable, compliant, and high-quality service delivery in regulated environments. Job Responsibilities: Oversees the disciplined execution of public-sector and regulated B2B service deliveries to ensure strict alignment with policy, contractual, and compliance requirements. Manages deployment and activation activities to guarantee timely and compliant service implementation for customers in regulated environments. Coordinates cross-functional teams to facilitate effective risk management, escalation handling, and resolution of service delivery issues. Serves as the primary contact for customers and oversight stakeholders to communicate status updates and delivery progress. Ensures compliant transitions of delivered services to support teams by verifying adherence to regulatory and contractual obligations. Safeguards delivery integrity and service stability by monitoring performance metrics and implementing corrective actions as needed. Supports T-Mobile’s reputation for reliable, compliant, and high-quality service delivery by maintaining documentation and reporting for regulated environments. Education and Work Experience: Bachelor's Degree Business Administration, Information Technology, or Related Field (Required) Master's/Advanced Degree Business Administration, Public Administration, or Related Field (Preferred) 4-7 years Managing service delivery for public-sector or regulated B2B clients, ensuring compliance with contractual and policy requirements (Required) 4-7 years Coordinating cross-functional teams to execute deployment and activation activities in telecommunications or similar regulated environments (Required) 2-4 years Handling risk management and escalation processes while serving as the primary customer contact for service delivery status and transition communications (Required) Knowledge, Skills and Abilities: Regulatory Compliance Comprehensive understanding of public-sector and regulated service delivery requirements, including policy, contractual, and compliance standards. (Required) Project Management Ability to manage deployment and activation activities, ensuring disciplined execution and alignment with organizational objectives. (Required) Risk Management Skill in identifying, assessing, and mitigating risks and escalations throughout service delivery processes. (Required) Cross Functional Relationships Proven ability to coordinate and collaborate with multiple internal teams and external stakeholders to ensure seamless service delivery. (Required) Customer Service Experience serving as the primary contact for customers and oversight stakeholders, ensuring high levels of satisfaction and clear communication. (Required) Communication Excellent verbal and written communication skills for status updates, executive presentations, and transition documentation. (Required) Attention To Detail Ability to ensure all deployment and activation activities are performed accurately and in strict alignment with requirements. (Required) Process Improvement Skill in evaluating and enhancing service delivery processes to improve compliance, efficiency, and quality. (Required) Strategic Thinking Capacity to anticipate challenges, plan for compliant transitions, and support organizational reputation in regulated environments. (Required) At least 18 years of age Legally authorized to work in the United States T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination. Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $84,200 - $151,800 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ363237¶dox=1 At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.