Synovus

Lead operational review and process improvements for specialized loans, ensuring compliance and efficiency, while supporting new product development and risk management. | Requires 8+ years of banking/lending experience, advanced knowledge of banking operations, and strong analysis skills, which are not aligned with your current expertise. | Job Summary Establishes strategic initiatives to drive efficiency and ensure accuracy in the relationships with Global One Underwriters, Specialty Finance and Structured Lending Partners and Directors, customers and other related parties. Leads operational review of internal/external documentation and deal structure of specialized loans to insure adherence to established loan procedures. In collaboration with senior leadership, will assess, develop, and recommend improvements to processes and procedures, keeping them current as business needs or regulatory requirements update. This incumbent will lead the implementation of proper procedures for SFD account maintenance, monitoring, and coordination of account activity with finance, accounting, loan review and senior management. Serves as subject-matter-expert providing guidance and support to less experienced team members. Job Duties and Responsibilities • Supports new product development integration for Specialty Finance to allow for product launch of new initiatives including but limited to White Label Loan to Own Equipment Finance and others. • Establishes key process performance metrics and goals. Using statistical methodology, develop systems and procedure models for process improvement regarding operational workflow (including optimizations of efficiency and cost effectiveness). • Provides oversight and risk identification for all Specialty Finance operations to include G1 operational onboarding and integration. • Responsible for refining and managing the process with deal Team members (Global One, Structured Lending, and Asset-Backed Lending) leads onboarding and review of new transactions. May review loan documents to ensure documentation is approved and in compliance with Loan Approval documentation. Establishes and monitors loans in FIS. • Assess loan documentation processes and packages for alignment with authorizations, funding calculations, amendments/waivers, etc., coordination with agent banks, processes transactions and post-closing packages, review daily, monthly, quarterly, annual and ad hoc reporting to determine value to the business needs. • Analyzes credit agreement for establishments of new loan set-ups in accordance with the loan documentation. Monitors and processes all fees, principal, interest, rate changes, Letter of Credit issuances, L/C draws, modifications, releases, and waivers, over the life of the loan. • Investigates and reconciles discrepancies. Resolves and/or escalates irregular transactions or missing data as needed. Performs reconciliation of Loan Control, coordinating with the reconciliations department as appropriate for clearing related open items. • Responsible for creating process and service related enhancements for the LOB as it relates to the to the wire/ACH polices. May initiate and releases wires/ACHs for new and subsequent loan fundings in accordance with appropriate approval request process and wire policy. • Assists the business, management and team members in understanding and addressing all applicable laws and regulations; monitors Specialty Finance functions for compliance with Sarbanes-Oxley documentation. • Review and assess Wholesale Banking Specialized Lending data and security/access associated with the data, and access to internal and external systems used, as well as processes for protection and release of protected data, process for authorized signers and changes. • Serves as subject-matter-expert resource providing training to less experienced team members and assists management with work distribution and prioritization as requested. • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. • Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment.. Minimum Education: • Bachelor's Degree in Finance, Business Administration or related field or an equivalent combination of education and experience Minimum Experience: • Eight years of comprehensive lending/banking experience. Required Knowledge, Skills, & Abilities: • Advanced knowledge of banking, commercial banking, corporate banking, loan syndications, participations and letters of credit • Strong analysis and administration skills with proven ability to draw conclusions and provide clear, concise assessments/analysis to senior management • Ability to manage and prioritize multiple responsibilities and deadlines • Advanced knowledge of applicable operational functions, systems, policies and procedures. • Ability to apply sound logic and judgment when making decisions • Results oriented, accountable, motivated and flexible • Proficiency using Microsoft Office software products including Microsoft Word, Excel, Outlook, PowerPoint and Project

Lead and manage enterprise physical security programs, develop security policies, coordinate with law enforcement and executive leadership, oversee security operations, and ensure compliance with regulations. | 10+ years of corporate physical security management experience, knowledge of financial services security needs, ability to manage senior relationships, firearms permits and proficiency, and preferably military or law enforcement background. | Job Summary Develops, implements, administers, and directs safety and security policies, programs, procedures and operations, ensuring the security of property, staff, and visitors. Develops and executes an enterprise physical security and executive protection strategy aligned with enterprise risk and business priorities. Works closely with cross-functional teams including legal, regulatory, enterprise risk, cyber security, facilities, and executive leadership, to deliver comprehensive, risk-based security programs. Establishes physical security standards and protocols integrated with cyber and information security and facilities programs. Leverages risk assessments to make informed, risk-based recommendations to programs. Maintains a deep understanding of laws, public safety, criminal tactics and physical threats, and applies risk mitigations. Ensures compliance with local regulations and insurance requirements. Identifies and evaluates safety risks and selects methods for managing risk exposures which could potentially result in human, physical or financial loss to the company. Leads the design, deployment, and continuous improvement of access control, surveillance, perimeter protection, and emergency response programs. Manages enterprise security education, training, and awareness programs. Manages physical security budgets and measures program effectiveness through KPIs, dashboards, and risk reporting. Manages vendor performance (e.g.,., security systems integrators, guards, monitors, investigations). Drives business continuity and crisis management planning for physical security incidents and broad contingencies. Hires, mentors, and leads a geographically distributed physical security team. Oversees and is accountable for the daily tactical operations and overall strategic execution of the team. Job Duties and Responsibilities • Optimizes and builds out the security function in line with enterprise footprint, risk exposure, risk appetite, organizational requirements, and business priorities as well as best practices, industry standards and applicable regulations. • Establishes strong working relationships with executive management and other senior leaders and works in tandem with the Chief Security Officer (CSO) and Chief Information Security Officer (CISO) to safeguard the business. • Develops plans and programs that identify, measure, and monitor potential security exposures. Manages and oversees the identification, analysis, interpretation, and response to conditions, personnel and visitor situations, and environmental factors, and threat intelligence that may affect security. Implements appropriate safety and security management controls to mitigate exposure to harm or loss consistent with enterprise risk appetite with a priority on human safety. • Establishes and maintains an enterprise-wide, 24x7x365 security operations center capability with responsibilities for monitoring, support, response, escalation, and critical incident response • Defines, develops and oversees implementation, maintenance, and support of access control procedures and systems for employees, customers and visitors. • Develops and maintains partnerships with local law enforcement and emergency agencies, intelligence agencies, private security firms, and other threat intelligence sources to coordinate security measures, share threat intelligence, and collaborate on security operations • Coordinates security event investigations and facility safety and security inspections. Ensures an effective security and safety program is maintained and that appropriate measures are taken to comply with company, OSHA, DOT, State and related safety regulation policies and directives. • Oversees and manages all aspects of new and existing security systems, technology and devices including planning, evaluation, purchase, enhancement, installation, testing and servicing. Reviews plans and specifications for proposed facility modifications as related to safety requirements and recommends modifications as needed. Manages vendor relationships and oversees the work of contractors. • Manages and continues to develop emergency preparedness and disaster recovery plans and guidelines, ensuring the implementation of appropriate planning, preparation and recovery. Prepare direct reports for handling emergency situations, with an emphasis on safety of people first. Maintains a close working relationship with local authorities. • Conducts training exercises in preparation for emergency situations. Conducts postmortems to identify where improvement is needed. Requires and schedules independent. verification and validation testing of the company's security and its ability to respond and remediate in a timely manner. • Creates and maintains a strong security culture within the security organization and enterprise-wide across management and team members. Coaches, trains, and enables team members to recognize and report suspicious activities and unsafe conditions that may result in risk to people, property or create a negative impact to the business. • Establishes operational, risk, and program metrics and reports to management and other stakeholders. • Assesses staffing needs and maintains effective staffing levels, for both daily operations as well as other events as required. • Develops short- and long-term planning and budgeting for the department, Ensures effective planning, development, administration, and operations of department and personnel. • Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters. • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. • Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Minimum Education: • Bachelor's degree in a related field or an equivalent combination of education and experience. Minimum Experience: • Ten years of management and industry experience with a background in corporate physical security. Required Knowledge, Skills, & Abilities: • Extensive understanding of the investigative and security needs of a financial services organization • Managing relationships with senior executives, regulators, key stakeholders and customers • Extensive understanding of the investigative and security needs of a financial services organization • Skill managing relationships with senior executives, regulators, key stakeholders and customers • Ability to meet all permit and licensing requirements to carry firearms, to obtain such permits, and to demonstrate ongoing firearms proficiency in accordance with applicable qualification standards Preferred Knowledge, Skills, & Abilities: • Hands on military or law enforcement experience. • Bachelor's degree in Criminal Justice or related subject matter • Strong understanding of information security principles • Certified Protection Professional (CPP), Physical Security Professional (PSP)

Manage branch operations, lead and develop team, grow loan and deposit portfolios, ensure compliance, and build community relationships. | Bachelor's degree in business or related field, 3+ years managing a financial services branch or business lending role, NMLS registration, and strong knowledge of banking products and regulations. | Job Summary Manages all functions, staff and daily operations of a full service branch including accountability for the growth of assigned retail market and portfolio. Oversees and is actively involved with business development efforts, primarily in small business lending, deposit acquisition, and customer retention. Builds personal relationships with customers, prospects and team members and is passionate about strengthening the community as a market leader. Coaches and develops team to expand and develop customer relationships while remaining focused on providing an exceptional customer experience. Executes corporate and market-based sales and marketing strategies. Hires and builds an effective branch team and models Synovus' culture and values. Ensures operational integrity by serving as the first line of defense with regard to preventing fraud and mitigating risk. Job Duties and Responsibilities • Manages functions and team members of a full service branch. Ensures overall branch success, including branch profitability, sales, customer experience, and team development. Creates, maintains and carries out the branch business plan and sales activity plan. • Owns the customer experience within the branch taking immediate action to resolve customer issues. Ensures ethical practices are followed in all activities related to the branch including operations, customer treatment and overall sales and referral activities. • Develops and maintains a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business and real estate. Ensures effective and timely management of loan portfolio including working all loan renewals, collateral exceptions, past due accounts and taking appropriate action on trouble loans. Delegates the majority of consumer lending activities to branch sales team. • Manages and participates in outside calling activities to small business owners. Collaborates with business partners such as private wealth, financial planning, commercial banking and other line-of-business segments to strategize and develop comprehensive banking relationships. • Uses sales management tools to proactively identify, retain and deepen current customer relationships and to identify and develop prospective clients or centers of influence. Serves as the primary contact for small business relationships within designated market. • Establishes and maintains relationships with community based organizations and actively serves in a leadership capacity in support of bank goals and programs. Establishes and maintains a strong sense of community within the branch. • Protects the assets of the bank by aggressively managing credit quality and minimizing losses. Reviews risk management reports and coaches team on risk-related and/or quality issues. Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure. • Ensures the operational integrity of the branch and ensures team compliance with bank regulations, policies and procedures. Keeps abreast of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion. Partners with Regional Operations Manager to address operational concerns. • Communicates key information to the branch team regarding changes to bank policies, procedures, products and services. Provides coaching and training to team members regarding the introduction or referral of products and services to customers. • Models Synovus' culture and values in everyday interactions with team members, customers and business partners. Promotes a positive work culture by increasing and supporting team member engagement and develops strategies that reinforce Synovus' culture and values. • Manages coaching, development and performance of team members. Supports team members by maintaining openness and approachability and engaging with each team member individually to understand how to most effectively motivate. • Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters. • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. • Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an equal opportunity employer committed to fostering an inclusive work environment. Minimum Education: Bachelor's degree in Business Administration, Finance or related field or an equivalent combination of education and experience. Minimum Experience: Three years of experience managing a branch or department in the financial service industry of similar scope and scale with an outside business development focus and proficiency in small business lending; or three years experience in an outside business development lending role within banking, such as a business banker or private banker. Experience managing a team and portfolio with loans and deposits is required. Certifications: This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check. Required Knowledge, Skills, & Abilities: • Advanced knowledge of state and federal banking compliance regulations • Comprehensive knowledge of branch banking and operational functions, bank services and products, and related policies and procedures • Extensive knowledge of banking products including lending, deposits and investment areas • Thorough knowledge of consumer and small business lending, underwriting activities, and applicable terminology • Organizational and time management skills, with the ability to provide leadership, supervision and training • Strong customer service skills • Ability to coach, inspire, develop and lead a team to achieve results • Ability to continually support team members through individual development plans • Strong listening skills and a positive communicator • Aptitude for effective problem-solving • Proficiency using Microsoft Office software products Preferred Knowledge, Skills, & Abilities: • Recipient of sales awards • Leadership roles within community, such as local chamber or non-profit boards

Manage all branch operations, lead business development and lending efforts, ensure compliance and risk management, and develop a high-performing team. | Bachelor's degree, 1-2 years branch or lending management experience, NMLS registration within timeframe, knowledge of banking products, compliance, and strong leadership skills. | Job Summary Manages all functions, staff and daily operations of a full service branch including accountability for the growth of assigned retail market and portfolio. Oversees and is actively involved with business development efforts, primarily in small business lending, deposit acquisition, and customer retention. Builds personal relationships with customers, prospects and team members and is passionate about strengthening the community as a market leader. Coaches and develops team to expand and develop customer relationships while remaining focused on providing an exceptional customer experience. Executes corporate and market-based sales and marketing strategies. Hires and builds an effective branch team and models Synovus' culture and values. Ensures operational integrity by serving as the first line of defense with regard to preventing fraud and mitigating risk. Job Duties and Responsibilities • Manages functions and team members of a full service branch. Ensures overall branch success, including branch profitability, sales, customer experience, and team development. Creates, maintains and carries out the branch business plan and sales activity plan. • Owns the customer experience within the branch taking immediate action to resolve customer issues. Ensures ethical practices are followed in all activities related to the branch including operations, customer treatment and overall sales and referral activities. • Develops and maintains a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business and real estate. Ensures effective and timely management of loan portfolio including working all loan renewals, collateral exceptions, past due accounts and taking appropriate action on trouble loans. Delegates the majority of consumer lending activities to branch sales team. • Manages and participates in outside calling activities to small business owners. Collaborates with business partners such as private wealth, financial planning, commercial banking and other line-of-business segments to strategize and develop comprehensive banking relationships. • Uses sales management tools to proactively identify, retain and deepen current customer relationships and to identify and develop prospective clients or centers of influence. Serves as the primary contact for small business relationships within designated market. • Establishes and maintains relationships with community based organizations and actively serves in a leadership capacity in support of bank goals and programs. Establishes and maintains a strong sense of community within the branch. • Protects the assets of the bank by aggressively managing credit quality and minimizing losses. Reviews risk management reports and coaches team on risk-related and/or quality issues. Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure. • Ensures the operational integrity of the branch and ensures team compliance with bank regulations, policies and procedures. Keeps abreast of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion. Partners with Regional Operations Manager to address operational concerns. • Communicates key information to the branch team regarding changes to bank policies, procedures, products and services. Provides coaching and training to team members regarding the introduction or referral of products and services to customers. • Models Synovus' culture and values in everyday interactions with team members, customers and business partners. Promotes a positive work culture by increasing and supporting team member engagement and develops strategies that reinforce Synovus' culture and values. • Manages coaching, development and performance of team members. Supports team members by maintaining openness and approachability and engaging with each team member individually to understand how to most effectively motivate. • Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters. • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. • Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an equal opportunity employer committed to fostering an inclusive work environment. Minimum Education: Bachelor's degree in Business Administration, Finance or related field or an equivalent combination of education and experience. Minimum Experience: "Two years of experience managing a branch or department in the financial service industry of similar scope and scale with an outside business development focus and proficiency in small business lending; OR One year experience in managing a branch and successful completion of the Ignite Program; Or two years experience in an outside business development lending role within banking, such as a business banker or private banker. Experience managing a team and portfolio with loans and deposits is required. " Certifications: This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check. Required Knowledge, Skills, & Abilities: • Knowledge of state and federal banking compliance regulations • Knowledge of branch banking and operational functions, bank services and products, and related policies and procedures • Knowledge of banking products including lending, deposits and investment areas • Knowledge of consumer and small business lending, underwriting activities, and applicable terminology • Organizational and time management skills, with the ability to provide leadership, supervision and training • Strong customer service skills • Ability to coach, inspire, develop and lead a team to achieve results • Ability to continually support team members through individual development plans • Strong listening skills and a positive communicator • Aptitude for effective problem-solving • Proficiency using Microsoft Office software products Preferred Knowledge, Skills, & Abilities: • Recipient of sales awards • Leadership roles within community, such as local chamber or non-profit boards