Synovus

Drive sales growth by acquiring and nurturing ISO clients in the merchant acquiring payments industry. | Requires at least 3 years of success in a similar ISO, merchant, fintech, or payments role, with relevant industry knowledge and skills. | Job Summary As an ISO Sales Executive You will be responsible for driving sales and revenue growth by acquiring new ISO's and nurturing existing client relationships in the Sponsorship of Independent Sales Organizations in the Merchant Acquiring payments industry.   Job Duties and Responsibilities * In-depth understanding of payment processing technologies, merchant services, industry trends, and regulatory requirements to effectively communicate value propositions to Existing ISO Clients and Prospects. * Ability to develop and implement strategic sales plans to meet and exceed sales targets, leveraging market insights and competitive analysis to drive business growth. * Driving sales and revenue growth in the Merchant Acquiring payments industry, with a focus on acquiring new ISO's and expanding existing client relationships. * Strong negotiation skills to secure contracts, pricing agreements, and service-level agreements with ISO's, ensuring mutually beneficial partnerships and sustainable revenue streams. * Proven ability to collaborate effectively with internal cross-functional teams, Operations, Product, Legal, Compliance and Risk to facilitate seamless onboarding and implementation of ISO Sponsorship Partners. * Maintain Executive level Relationships with ISO's to drive additional Revenue and Ensure Retention * Advocate on Behalf of ISO Customers to internal Groups, Including- Risk- Operations- Legal- Finance- Compliance. * Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Qualifications Minimum Education: * Bachelor's degree in related field or equivalent real-world experience. Minimum Experience: * At least three (3) years of success in a similar position within ISO/Merchant/Fintech/Payments. Certifications: N/A   Required Knowledge, Skills, & Abilities: * Speaks and writes to captivate audience's attention. * Ability to effectively influence your audience in a virtual setting. * Welcomes constructive coaching and love to learn. * No matter the adversity, you find a way to succeed. * Shows up with a sense of purpose and are eager to engage. * Builds something great and be rewarded for your work. * Commits to excellence and believes your work product is a reflection of your character. * New ideas and new tasks invigorate you. * Capable of quickly adapting to changing circumstances and leans into the opportunities they present.

Manage the Company's accounting for income taxes and related disclosures, ensuring compliance with tax accounting principles. Oversee the tax compliance obligations and contribute to process and technology improvements within the tax function. | A bachelor's degree in Accounting, Finance, or a related discipline is required, along with a minimum of 7 years of experience in Corporate Taxation and Financial Accounting. A CPA certification is also required. | Job Summary Manage the Company's accounting for income taxes (ASC740) and related disclosures, including SEC, regulatory and ad hoc/internal reporting of tax matters, as well as the operation of associated internal controls. Manage external service provider's filing of the Company's tax compliance obligations. Ensure compliance with tax accounting principles and reporting standards by keeping knowledgeable of current accounting/regulatory developments and law changes, and monitor business transactions for tax accounting and reporting implications. Contribute to the identification, design and implementation of process and technology improvements within the tax function. Job Duties and Responsibilities * Tax Accounting & Reporting - Manage the quarterly/annual ASC 740 tax provision process and related financial statement disclosures. Review tax calculations prepared by staff, including calculations of the effective tax rate, deferred tax assets and liabilities, valuation allowances, uncertain tax positions and tax account reconciliations. Improve the tax accounting function by developing and/or implementing best practices, recommending process improvements, and optimizing the tax department's use of technology. * Tax Compliance - Work with Synovus' external service provider to ensure timely filing of the company's federal and state income tax filings, including the review of tax returns and supporting calculations. Oversee the calculation and remittance of quarterly estimated taxes as well as the settlement of inter-company tax obligations, ensuring inter-company tax settlements are handled timely and accurately in accordance with company policy and regulatory guidelines. * Tax Research - Research tax technical matters as needed, documenting conclusions and advising company management on the tax consequences of various business transactions. Monitor emerging federal and state tax issues and law changes, and communicate their impact on the company's tax calculations. * Tax Planning/Strategy - Help develop and implement strategies to minimize the company's effective tax rate and optimize it's cash tax liabilities. * Income Tax Audits - Supports federal and state income tax audits as needed, gathering supporting documentation and liaising with tax authorities. * SOX/Intrernal Controls - Ensures operation of internal controls during the quarterly/annual tax reporting and tax compliance processes, maintaining adequate documentation of the Tax Department's compliance. * Regulatory - Perform various calculations and provide data necessary to draft tax disclosures in the FDIC Call Report and capital stress testing scenarios. Assists in the periodic examination of tax matters by banking regulators. * Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters. * Performs other duties as required. Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Qualifications Minimum Education: * Bachelor's degree in Accounting, Finance or related business discipline required Minimum Experience: * 7 years minimum experience in Corporate Taxation and Financial Accounting/Consolidations. Certifications: * CPA required Required Knowledge, Skills, & Abilities: * 7+ years corporate tax experience, with strong emphasis on tax accounting * Extensive experience with OneSource tax provision software * Experienced in the SEC requirements for reporting by public companies * Knowledgeable of the requirements of ASC 740; guidance for accounting for income taxes * Experience in financial reporting for consolidated companies and budgeting process * Knowledgeable of federal taxation of corporations and partnerships, multi-state taxation and related concepts * Knowledge of banking transactions and financial products * Proficient in the use of Microsoft Office Suite of products or similar business software * Knowledgeable of Regulatory Reporting of tax matters including FDIC Call report, Basel III, Federal Reserve Tax Sharing Guidelines. * Detail oriented and ability to multitask

Oversee enterprise transformation projects, manage stakeholder engagement, and lead change initiatives. | Requires extensive senior-level experience in enterprise transformation, stakeholder management, and AI/ML analytics, with a focus on large-scale program delivery. | Job Summary Coordinates, monitors, and provides due diligence oversight of third party vendors within Synovus Financial Corp. Ensures responsible parties comply with Third Party Risk Management (TPRM) program guidelines, documentation of program activities is accurate and effectively organized, and assessments and reporting are performed in a timely and proficient manner. Job Duties and Responsibilities Maintains thorough and detailed knowledge of compliance, procedural, operational and other financial industry requirements related to TPRM. Incorporates these requirements into monitoring mechanisms and procedures to provide ongoing third party oversight. Assists with the development and implementation of policies, systems, procedures and guidelines. Manages, reviews, and completes all assignments and tasks via the TPRM platform. Manages and utilizes dashboards and reporting to meet regulatory and ongoing monitoring requirements for the TPRM program. Manages and approves logical security access to Third Party Risk Management platform. Manages the vendor performance scorecard application and facilitates the completion of required scorecard surveys for all critical and high risk vendors and escalates accordingly. Manages the vendor business review process from end to end. Partners with vendor managers to assist with training and development as well as providing oversight, monitoring, and reporting. Performs vendor sanction checks, vendor financial reviews, and reviews vendor risk questionnaires during initial vendor onboarding and on a recurring basis as part of TPRM ongoing monitoring. Monitors Political, Economic, Social, Technology, Legal, and Environmental (PESTLE) negative news using TPRM tools of all critical and high risk vendors. Assists with compiling data and produces quarterly and ad hoc TPRM reporting in support of Executive Risk Committee and Risk Committee of the Board presentations Assists with third party risk requests in support of internal audits and external regulatory exams as required. Assists with first line of defense vendor managers and second line of defense partners to ensure TPRM considerations and data are incorporated in overall TPRM program (i.e., AML/BSA, Consumer Compliance, Corporate Risk and Insurance, InfoSec, Sourcing and Legal). Develops and manages the SOC report review process. Partners with vendor managers to assist with training and development to ensure that vendor managers are properly reviewing SOC report Complementary User Entity Controls (CUECs). Trains and assists with developing skills for lesser experienced TPRM Analyst I or II. Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Min. Education Bachelor’s degree in a related discipline or an equivalent combination of education and experience. Min. Experience 6 years of direct third party risk management experience or 10 years of compliance, audit, information security, or other risk management experience. Preferred Knowledge, Skills, & Abilities: Extensive knowledge of FFIEC regulatory guidelines related to third party risk management (CFPB, FDIC, FRB, OCC) Third Party Risk Management experience within the banking/financial industry In depth knowledge and experience reviewing SOC reports (SOC1, 2, 3) and other independent external audit reports

Providing support and guidance to top treasury clients, resolving issues, and maintaining strong relationships. | Minimum of 3 years treasury customer service experience, knowledge of treasury products, and strong interpersonal skills. | Job Summary Serves as primary contact for top tier Treasury clients providing a positive experience that leads to high satisfaction. Maintains client accounts and serves as the main point of contact in all matters related to daily cash management needs after onboarding. Builds meaningful, long-lasting relationships to move the business forward. Primary focus on customer retention and continuous growth of relationships. Serves as key line of defense for escalations and responds quickly to elevated concerns. Researches and resolves potential product impacts to the use of Treasury solutions and impacts from the vendor or operational failures. Works closely with internal cross-functional partners and external vendors as required. Works hand in hand with Treasury partners to maintain high customer satisfaction levels which extends to lifelong value. Job Duties and Responsibilities • Provides consultative approach to top clients as an extension of the Treasury Management sales team. Greets customers over the phone and establishes a connection. Develops rapport while providing an outstanding personalized customer experience. • Makes outbound calls to clients to build relationships and provide proactive notifications regarding upcoming conversion events, significant changes related to Treasury campaigns or new product offerings. Utilizes analytical skills to ensure next steps are clear and concise for the betterment of the client's course of action. • Executes a full evaluation of the client's current solutions and provides guidance to consider additional services that can add value for the client's needs. Ensures clients understand the solutions, benefits and value. Provides training to clients for full competency on treasury solutions. • Conducts proper analysis and maintenance of accounts for an operational and technical aspect of complex treasury solutions. Provides clear and concise documentation while achieving the highest level of quality care. Regularly meets with other team members to discuss progress and find new ways to improve business. • Partners with sales, support, operations to execute a superior level of support to top Treasury clients. Identifies opportunities to add efficiency and automation to current processes in partnership with the sales team. • Complies with all communications and directives in a timely manner. Communicates with leadership and team members in support of a positive and collaborative team environment. Performs all duties in compliance with policies, processes, regulations and requirements. • Troubleshoot treasury product gaps, errors and issues. Engages product and operations partners as needed. • Escalates urgent matters to management and communicates status in a timely manner to clients and partners. • Participates in special projects to ensure the client experience continues to evolve for profitable long-term clients. • Identifies cross-sell, up-sell and renewal opportunities via referral to sales team to ensure continuous support for growth of client successes and improvement. • Assists clients with inquiries and provides issue resolution in a professional and composed manner. Listens carefully to clients to understand the full scope of the inquiry. • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. • Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Minimum Education: High school diploma or equivalent. Minimum Experience: Three years of treasury payment services customer service experience, troubleshooting, researching and resolving errors or issues on Treasury platforms including experience building and nurturing relationships with clients and partners, encouraging new and repeat business opportunities. Required Knowledge, Skills, & Abilities: • Knowledge of Treasury Management product and service with emphasis on accelerated payables and receivables • Project management skills to plan, execute and complete a project • Problem-solving skills • Ability to work independently with a clear plan of action to ensure work is prioritized and deadlines are met • Strong interpersonal skills including client relationship development Preferred Knowledge, Skills, & Abilities: • Familiar with electronic file and file formats for more complex Treasury solutions • Bachelor's degree

Lead and manage enterprise physical security programs, develop security policies, coordinate with law enforcement and executive leadership, oversee security operations, and ensure compliance with regulations. | 10+ years of corporate physical security management experience, knowledge of financial services security needs, ability to manage senior relationships, firearms permits and proficiency, and preferably military or law enforcement background. | Job Summary Develops, implements, administers, and directs safety and security policies, programs, procedures and operations, ensuring the security of property, staff, and visitors. Develops and executes an enterprise physical security and executive protection strategy aligned with enterprise risk and business priorities. Works closely with cross-functional teams including legal, regulatory, enterprise risk, cyber security, facilities, and executive leadership, to deliver comprehensive, risk-based security programs. Establishes physical security standards and protocols integrated with cyber and information security and facilities programs. Leverages risk assessments to make informed, risk-based recommendations to programs. Maintains a deep understanding of laws, public safety, criminal tactics and physical threats, and applies risk mitigations. Ensures compliance with local regulations and insurance requirements. Identifies and evaluates safety risks and selects methods for managing risk exposures which could potentially result in human, physical or financial loss to the company. Leads the design, deployment, and continuous improvement of access control, surveillance, perimeter protection, and emergency response programs. Manages enterprise security education, training, and awareness programs. Manages physical security budgets and measures program effectiveness through KPIs, dashboards, and risk reporting. Manages vendor performance (e.g.,., security systems integrators, guards, monitors, investigations). Drives business continuity and crisis management planning for physical security incidents and broad contingencies. Hires, mentors, and leads a geographically distributed physical security team. Oversees and is accountable for the daily tactical operations and overall strategic execution of the team. Job Duties and Responsibilities • Optimizes and builds out the security function in line with enterprise footprint, risk exposure, risk appetite, organizational requirements, and business priorities as well as best practices, industry standards and applicable regulations. • Establishes strong working relationships with executive management and other senior leaders and works in tandem with the Chief Security Officer (CSO) and Chief Information Security Officer (CISO) to safeguard the business. • Develops plans and programs that identify, measure, and monitor potential security exposures. Manages and oversees the identification, analysis, interpretation, and response to conditions, personnel and visitor situations, and environmental factors, and threat intelligence that may affect security. Implements appropriate safety and security management controls to mitigate exposure to harm or loss consistent with enterprise risk appetite with a priority on human safety. • Establishes and maintains an enterprise-wide, 24x7x365 security operations center capability with responsibilities for monitoring, support, response, escalation, and critical incident response • Defines, develops and oversees implementation, maintenance, and support of access control procedures and systems for employees, customers and visitors. • Develops and maintains partnerships with local law enforcement and emergency agencies, intelligence agencies, private security firms, and other threat intelligence sources to coordinate security measures, share threat intelligence, and collaborate on security operations • Coordinates security event investigations and facility safety and security inspections. Ensures an effective security and safety program is maintained and that appropriate measures are taken to comply with company, OSHA, DOT, State and related safety regulation policies and directives. • Oversees and manages all aspects of new and existing security systems, technology and devices including planning, evaluation, purchase, enhancement, installation, testing and servicing. Reviews plans and specifications for proposed facility modifications as related to safety requirements and recommends modifications as needed. Manages vendor relationships and oversees the work of contractors. • Manages and continues to develop emergency preparedness and disaster recovery plans and guidelines, ensuring the implementation of appropriate planning, preparation and recovery. Prepare direct reports for handling emergency situations, with an emphasis on safety of people first. Maintains a close working relationship with local authorities. • Conducts training exercises in preparation for emergency situations. Conducts postmortems to identify where improvement is needed. Requires and schedules independent. verification and validation testing of the company's security and its ability to respond and remediate in a timely manner. • Creates and maintains a strong security culture within the security organization and enterprise-wide across management and team members. Coaches, trains, and enables team members to recognize and report suspicious activities and unsafe conditions that may result in risk to people, property or create a negative impact to the business. • Establishes operational, risk, and program metrics and reports to management and other stakeholders. • Assesses staffing needs and maintains effective staffing levels, for both daily operations as well as other events as required. • Develops short- and long-term planning and budgeting for the department, Ensures effective planning, development, administration, and operations of department and personnel. • Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters. • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. • Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Minimum Education: • Bachelor's degree in a related field or an equivalent combination of education and experience. Minimum Experience: • Ten years of management and industry experience with a background in corporate physical security. Required Knowledge, Skills, & Abilities: • Extensive understanding of the investigative and security needs of a financial services organization • Managing relationships with senior executives, regulators, key stakeholders and customers • Extensive understanding of the investigative and security needs of a financial services organization • Skill managing relationships with senior executives, regulators, key stakeholders and customers • Ability to meet all permit and licensing requirements to carry firearms, to obtain such permits, and to demonstrate ongoing firearms proficiency in accordance with applicable qualification standards Preferred Knowledge, Skills, & Abilities: • Hands on military or law enforcement experience. • Bachelor's degree in Criminal Justice or related subject matter • Strong understanding of information security principles • Certified Protection Professional (CPP), Physical Security Professional (PSP)

Manage branch operations, lead and develop team, grow loan and deposit portfolios, ensure compliance, and build community relationships. | Bachelor's degree in business or related field, 3+ years managing a financial services branch or business lending role, NMLS registration, and strong knowledge of banking products and regulations. | Job Summary Manages all functions, staff and daily operations of a full service branch including accountability for the growth of assigned retail market and portfolio. Oversees and is actively involved with business development efforts, primarily in small business lending, deposit acquisition, and customer retention. Builds personal relationships with customers, prospects and team members and is passionate about strengthening the community as a market leader. Coaches and develops team to expand and develop customer relationships while remaining focused on providing an exceptional customer experience. Executes corporate and market-based sales and marketing strategies. Hires and builds an effective branch team and models Synovus' culture and values. Ensures operational integrity by serving as the first line of defense with regard to preventing fraud and mitigating risk. Job Duties and Responsibilities • Manages functions and team members of a full service branch. Ensures overall branch success, including branch profitability, sales, customer experience, and team development. Creates, maintains and carries out the branch business plan and sales activity plan. • Owns the customer experience within the branch taking immediate action to resolve customer issues. Ensures ethical practices are followed in all activities related to the branch including operations, customer treatment and overall sales and referral activities. • Develops and maintains a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business and real estate. Ensures effective and timely management of loan portfolio including working all loan renewals, collateral exceptions, past due accounts and taking appropriate action on trouble loans. Delegates the majority of consumer lending activities to branch sales team. • Manages and participates in outside calling activities to small business owners. Collaborates with business partners such as private wealth, financial planning, commercial banking and other line-of-business segments to strategize and develop comprehensive banking relationships. • Uses sales management tools to proactively identify, retain and deepen current customer relationships and to identify and develop prospective clients or centers of influence. Serves as the primary contact for small business relationships within designated market. • Establishes and maintains relationships with community based organizations and actively serves in a leadership capacity in support of bank goals and programs. Establishes and maintains a strong sense of community within the branch. • Protects the assets of the bank by aggressively managing credit quality and minimizing losses. Reviews risk management reports and coaches team on risk-related and/or quality issues. Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure. • Ensures the operational integrity of the branch and ensures team compliance with bank regulations, policies and procedures. Keeps abreast of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion. Partners with Regional Operations Manager to address operational concerns. • Communicates key information to the branch team regarding changes to bank policies, procedures, products and services. Provides coaching and training to team members regarding the introduction or referral of products and services to customers. • Models Synovus' culture and values in everyday interactions with team members, customers and business partners. Promotes a positive work culture by increasing and supporting team member engagement and develops strategies that reinforce Synovus' culture and values. • Manages coaching, development and performance of team members. Supports team members by maintaining openness and approachability and engaging with each team member individually to understand how to most effectively motivate. • Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters. • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. • Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an equal opportunity employer committed to fostering an inclusive work environment. Minimum Education: Bachelor's degree in Business Administration, Finance or related field or an equivalent combination of education and experience. Minimum Experience: Three years of experience managing a branch or department in the financial service industry of similar scope and scale with an outside business development focus and proficiency in small business lending; or three years experience in an outside business development lending role within banking, such as a business banker or private banker. Experience managing a team and portfolio with loans and deposits is required. Certifications: This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check. Required Knowledge, Skills, & Abilities: • Advanced knowledge of state and federal banking compliance regulations • Comprehensive knowledge of branch banking and operational functions, bank services and products, and related policies and procedures • Extensive knowledge of banking products including lending, deposits and investment areas • Thorough knowledge of consumer and small business lending, underwriting activities, and applicable terminology • Organizational and time management skills, with the ability to provide leadership, supervision and training • Strong customer service skills • Ability to coach, inspire, develop and lead a team to achieve results • Ability to continually support team members through individual development plans • Strong listening skills and a positive communicator • Aptitude for effective problem-solving • Proficiency using Microsoft Office software products Preferred Knowledge, Skills, & Abilities: • Recipient of sales awards • Leadership roles within community, such as local chamber or non-profit boards

Manage all branch operations, lead business development and lending efforts, ensure compliance and risk management, and develop a high-performing team. | Bachelor's degree, 1-2 years branch or lending management experience, NMLS registration within timeframe, knowledge of banking products, compliance, and strong leadership skills. | Job Summary Manages all functions, staff and daily operations of a full service branch including accountability for the growth of assigned retail market and portfolio. Oversees and is actively involved with business development efforts, primarily in small business lending, deposit acquisition, and customer retention. Builds personal relationships with customers, prospects and team members and is passionate about strengthening the community as a market leader. Coaches and develops team to expand and develop customer relationships while remaining focused on providing an exceptional customer experience. Executes corporate and market-based sales and marketing strategies. Hires and builds an effective branch team and models Synovus' culture and values. Ensures operational integrity by serving as the first line of defense with regard to preventing fraud and mitigating risk. Job Duties and Responsibilities • Manages functions and team members of a full service branch. Ensures overall branch success, including branch profitability, sales, customer experience, and team development. Creates, maintains and carries out the branch business plan and sales activity plan. • Owns the customer experience within the branch taking immediate action to resolve customer issues. Ensures ethical practices are followed in all activities related to the branch including operations, customer treatment and overall sales and referral activities. • Develops and maintains a quality, diversified loan portfolio, including various types of loan programs such as consumer, small business and real estate. Ensures effective and timely management of loan portfolio including working all loan renewals, collateral exceptions, past due accounts and taking appropriate action on trouble loans. Delegates the majority of consumer lending activities to branch sales team. • Manages and participates in outside calling activities to small business owners. Collaborates with business partners such as private wealth, financial planning, commercial banking and other line-of-business segments to strategize and develop comprehensive banking relationships. • Uses sales management tools to proactively identify, retain and deepen current customer relationships and to identify and develop prospective clients or centers of influence. Serves as the primary contact for small business relationships within designated market. • Establishes and maintains relationships with community based organizations and actively serves in a leadership capacity in support of bank goals and programs. Establishes and maintains a strong sense of community within the branch. • Protects the assets of the bank by aggressively managing credit quality and minimizing losses. Reviews risk management reports and coaches team on risk-related and/or quality issues. Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure. • Ensures the operational integrity of the branch and ensures team compliance with bank regulations, policies and procedures. Keeps abreast of changes in federal and state banking regulations and ensures that changes are implemented in a timely fashion. Partners with Regional Operations Manager to address operational concerns. • Communicates key information to the branch team regarding changes to bank policies, procedures, products and services. Provides coaching and training to team members regarding the introduction or referral of products and services to customers. • Models Synovus' culture and values in everyday interactions with team members, customers and business partners. Promotes a positive work culture by increasing and supporting team member engagement and develops strategies that reinforce Synovus' culture and values. • Manages coaching, development and performance of team members. Supports team members by maintaining openness and approachability and engaging with each team member individually to understand how to most effectively motivate. • Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters. • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. • Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an equal opportunity employer committed to fostering an inclusive work environment. Minimum Education: Bachelor's degree in Business Administration, Finance or related field or an equivalent combination of education and experience. Minimum Experience: "Two years of experience managing a branch or department in the financial service industry of similar scope and scale with an outside business development focus and proficiency in small business lending; OR One year experience in managing a branch and successful completion of the Ignite Program; Or two years experience in an outside business development lending role within banking, such as a business banker or private banker. Experience managing a team and portfolio with loans and deposits is required. " Certifications: This position requires successful registration and issuance of a unique identification number from the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT). Registration must be accomplished within an established timeframe after initial employment and includes a nationwide finger print check. Required Knowledge, Skills, & Abilities: • Knowledge of state and federal banking compliance regulations • Knowledge of branch banking and operational functions, bank services and products, and related policies and procedures • Knowledge of banking products including lending, deposits and investment areas • Knowledge of consumer and small business lending, underwriting activities, and applicable terminology • Organizational and time management skills, with the ability to provide leadership, supervision and training • Strong customer service skills • Ability to coach, inspire, develop and lead a team to achieve results • Ability to continually support team members through individual development plans • Strong listening skills and a positive communicator • Aptitude for effective problem-solving • Proficiency using Microsoft Office software products Preferred Knowledge, Skills, & Abilities: • Recipient of sales awards • Leadership roles within community, such as local chamber or non-profit boards