SynaptiCure Inc.

Serve as a clinical informatics SME, optimize workflows, develop training, ensure data quality, and collaborate on product development. | Bachelor’s degree, 4+ years in clinical informatics or health IT, EHR management experience, knowledge of clinical coding, proficiency in data tools, and strong communication skills. | About Synapticure As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS. The Role Synapticure is seeking an experienced and technically adept Clinical Informatics Specialist to serve as the vital bridge between our clinical teams and our technology infrastructure—including our EHR, data warehouse, and product platform. This role plays a central part in improving provider efficiency, ensuring documentation compliance, and optimizing clinical workflows across our multi-state telehealth neurology practice. Reporting to the VP of Clinical Operations, the Clinical Informatics Specialist will translate clinical needs into actionable technical requirements and deploy practical solutions that directly enhance patient care quality, regulatory compliance, and operational performance. The ideal candidate combines strong clinical experience with deep expertise in EHR systems, informatics, and process improvement, and thrives in a mission-driven, fast-paced environment. Job Duties - What you'll be doing \n Workflow Optimization & System Configuration Serve as a subject matter expert (SME) for the clinical functionality of the Electronic Health Record (EHR) system. Configure and maintain clinical content such as note templates, order sets, smart phrases, and decision-support tools. Identify and resolve workflow inefficiencies or usability challenges that impact clinical productivity. Design and build specialized documentation templates for complex neurodegenerative conditions (e.g., ALSFRS-R, MDS-UPDRS, MOCA) to ensure structured data capture for research and quality reporting. Training, Education & Support Develop and deliver targeted training programs for new and existing clinical staff on EHR use, documentation best practices, and new feature rollouts. Educate clinicians on documentation requirements for compliant E/M coding, time-based billing, and telehealth modifiers (e.g., POS 10, modifier 95). Provide at-the-elbow support for clinical system issues, serving as the final escalation point before vendor or IT intervention. Data Integrity & Quality Improvement Partner with the Data and Analytics teams to define and validate clinical data requirements, ensuring accurate, structured capture and integration into the data warehouse. Collaborate with the VP of Clinical Operations to design, build, and validate performance dashboards that track key clinical KPIs and quality metrics. Support internal and external compliance audits to ensure adherence to HIPAA, CPT/ICD-10 coding standards, and other regulatory requirements. Project & Product Collaboration Act as the clinical liaison to the Product and Technology teams, translating real-world workflow needs into technical specifications for new features or enhancements. Lead user acceptance testing (UAT) and validation for all new clinical system updates and implementations prior to release. Contribute to product roadmap discussions by representing the clinician perspective and advocating for features that improve care delivery efficiency. Requirements – What we look for in you Bachelor’s degree required; clinical license or certification (e.g., RN, BSN, RRT, CMA, or equivalent) strongly preferred 4+ years of experience in clinical informatics, health IT, or a hybrid of clinical practice and EMR configuration/training Demonstrated expertise configuring and managing EHR systems; experience with Canvas or similar telehealth platforms is highly desirable Strong understanding of clinical coding (ICD-10, CPT, and E/M leveling) and its relationship to documentation workflows Proficiency in data visualization tools such as Tableau or Power BI; familiarity with SQL or data querying is a plus Proven success developing and leading training programs for clinicians and adult learners Excellent communication, analytical, and problem-solving skills with the ability to translate between technical and non-technical stakeholders Empathetic understanding of patient care delivery and clinical workflow challenges in a telehealth environment We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity: Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do. Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we meet every challenge with empathy, compassion, kindness, joy, and hope. Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn. Embrace the opportunity. We are energized by the importance of our mission and bias toward action. \n Travel Expectations This is a remote position. Occasional travel to Synapticure’s headquarters in Chicago, IL or other team meetings may be required. Salary & Benefits Competitive compensation based on experience Comprehensive medical, dental, and vision coverage 401(k) plan with employer matching Remote-first work environment with a home office stipend Generous paid time off and sick leave Professional development and career growth opportunities

Coordinate care transitions for patients by developing care plans, educating patients and caregivers, scheduling follow-ups, and liaising between healthcare providers and patients. | Requires a bachelor's degree, minimum 3 years experience in transitions of care or related healthcare, proficiency with virtual platforms and EHRs, strong communication and organizational skills. | About Synapticure As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS. The Role Synapticure is seeking a Transitions of Care Navigator (TOC Navigator) to support patients and caregivers during critical care transitions from hospitals or other healthcare settings back into the community. In this role, you will ensure that patients receive the education, resources, and follow-up care they need to prevent readmissions, improve outcomes, and enhance satisfaction. You will serve as a liaison between patients, caregivers, and healthcare providers, developing personalized care plans, monitoring progress, and coordinating services to create a seamless transition experience. This position requires excellent communication skills, strong problem-solving abilities, and a passion for supporting vulnerable populations through continuity of care. Job Duties – What you’ll be doing • Collaborate with physicians, discharge planners, social workers, and primary care providers to ensure safe and effective care transitions • Conduct patient assessments to identify medical, psychological, and social barriers to successful discharge • Create and implement individualized care plans aligned with discharge instructions and patient needs • Provide patients and families with clear education on medications, treatments, follow-up appointments, and lifestyle changes • Educate patients on recognizing warning signs that may require urgent or emergency care • Schedule follow-up appointments with PCPs, specialists, or community services and monitor adherence • Conduct post-discharge follow-ups via phone, telehealth, or in-person visits to track patient progress and address unmet needs • Act as a liaison between patients, caregivers, and providers to ensure clear communication and timely care delivery • Document all interactions, progress, and follow-ups in electronic health record systems • Report patient outcomes, including readmission rates and satisfaction data, to refine processes and improve care coordination • Work closely with multidisciplinary teams to ensure continuity of care and participate in case reviews as needed Requirements – What we look for in you • Bachelor’s degree from an accredited institution preferred • Minimum of 3 years of experience in transitions of care or related healthcare settings • Proficiency in using virtual visit platforms, EHRs, and scheduling systems • Strong verbal, written, and organizational skills, with the ability to work effectively in a diverse team • Experience collecting and documenting clinical and demographic data accurately and in a timely manner • Strong problem-solving skills, with the ability to make sound decisions and collaborate effectively when needed • Adaptable and resourceful, with a growth mindset and the ability to thrive in a fast-paced, evolving environment • Proven ability to establish cooperative working relationships with patients, colleagues, and community providers Preferred Qualifications • Experience with neurodegenerative disease patient populations • Bilingual fluency in Spanish (written and verbal) to support diverse patients and caregivers We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity: • Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we serve, and we put their needs first in everything we do. • Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we meet every challenge with empathy, compassion, kindness, and hope. • Seek to understand, and stay curious. We start by listening to patients, caregivers, and partners. We communicate authentically and with humility, knowing there is always something to learn. • Embrace the opportunity. We act with urgency, accountability, and optimism to advance our mission. Competitive salary commensurate with experience Comprehensive medical, dental, and vision coverage 401(k) plan with employer matching Remote-first work environment with home office stipend Generous paid time off and sick leave Professional development and career growth opportunities