Syms Strategic Group, LLC (SSG)

You would create and run test plans, cases, and scripts, assess software quality and performance, help resolve technical issues, and report metrics. | The role requires 10 or more years in software testing, a related bachelor's degree, strong programming skills, and ability to obtain Public Trust (MBI) clearance. | Syms Strategic Group (SSG) is seeking a talented Software Developer in Test (SDET) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities NOTE: This is NOT an SQA tester position. Candidates MUST have strong programming skills, often in languages such as C#, .Net, Java, or Python. Develop and execute test plans, test cases, and test procedures to ensure that all information systems, products, and services meet organizational standards and end-user requirements Develop test plans, test schedule, and approach Write test cases and scripts and identifies data for test scenarios Conduct a walk through on test case(s)/script(s) with Test Managers, Requirement Leads, Project Managers, and Development Leads Perform and lead tests and software and/or Information Technology (IT) systems to ensure proper operation and freedom from defects Perform verification activities on work products using defined methods, procedures, and criteria with an appropriate verification environment Document and communicate test results Support analysis of test results and resolution of open issues Document and communicate test results Support analysis of test results and resolution of open issues Document and work to resolve all complex problems Report progress on problem resolution to management Devise improvement to current procedures and develop models of possible future configurations Create daily test metrics and reporting Occasionally perform other IT systems engineering activities such as requirements, design, installation, operation, sustainment, and support Apply technical principles, theories, and concepts in the field Receive assignments in the form of objectives and establish goals to meet outlined objectives Provide direction to employees according to established policies and management guidance Measure whether objectives have been met Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors Ensure that solutions are imaginative, thorough, practicable, and consistent with organizational objectives Independently determine and develop approach to solutions Review work upon completion for adequacy in meeting objectives Demonstrate good judgment in selecting methods and techniques for obtaining solutions Contribute to completion of specific programs and projects Perform frequent inter-organizational and outside customer contacts Represent organization in providing solutions to difficult technical issues associated with specific projects Required Skills and Experience Strong programming skills, often in languages such as C#, Java, or Python A proven track record of working on complex software projects and ensuring high-quality deliverables Experience in both manual and automated testing Experience with Agile/Scrum methodologies and understanding of the Software Development Life Cycle (SDLC) Proficiency in writing and executing test cases, test scripts, and test plans Strong knowledge of test automation frameworks and tools (e.g., Selenium, TestNG, JUnit, QTP, LoadRunner) Experience with continuous integration/continuous deployment (CI/CD) tools (e.g., GitHub Actions) Familiarity with version control systems (e.g. Git and Subversion) An understanding of performance testing and tools (e.g., JMeter and Gatling) Experience with defect tracking and management tools (e.g. JIRA and Bugzilla) Knowledge of database and SQL for validating stored data Experience in testing web applications, Application Programming Interfaces (APIs), and services An understanding of security testing practices and tools Experience with different types of testing, including functional, regression, integration, system, usability, and User Acceptance Testing (UAT) Excellent analytical and problem-solving skills Strong communication and collaboration abilities An ability to work independently and as part of a team An attention to detail and commitment to delivering high-quality work An ability to prioritize multiple tasks and meet deadlines An ability to mentor and guide junior testers An ability to understand business requirements and translate them into effective test scenarios Experience with test management tools Knowledge of DevOps practices and tools An ability to conduct test reviews and provide constructive feedback A strong understanding of risk-based testing, exploratory testing, and context-driven testing Professional Certifications Advanced certifications in testing or quality assurance (e.g., International Software Testing Qualifications Board (ISTQB), Certified Software Testing Engineer (CSTE), Certified Software Quality Analyst (CSQA)) Years of Professional Experience 10 or more years of total work experience 10 or more years of experience in software testing and quality assurance Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) A familiarity with cloud-based testing platforms (e.g., Amazon Web Services (AWS) and Azure) Formal Education Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field and 10 or more years of experience. Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. This is a W2 position. All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions. As part of our screening process, you will be requested to provide a link to your LinkedIn profile. U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

Lead Edifecs platform operations, guide EDI workflows and architecture, and manage performance, integrations, deployments, and production support. | Requires 10+ years in EDI, healthcare, or enterprise application operations with strong AWS and hands-on Edifecs expertise, plus relevant platform, integration, and compliance experience. | Syms Strategic Group (SSG) is seeking a talented Senior Systems EngineerLocation: RemoteDepartment: Veterans Affairs (VA)Type: Full TimeMin. Experience: ExperiencedSecurity Clearance Level: Public Trust (MBI) Salary Range: $109,623 - $126,790If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review.Military Veterans are highly encouraged to apply!Essential Duties and Responsibilities • Act as the Edifecs Platform Manager leading the Edifecs application support organization, ensuring operational stability, scalability, compliance, and strategic alignment • Provide technical oversight, manage staffing, and drive roadmap execution • Partner with product, architecture, vendor, and business teams • Guide architecture decisions, modernization efforts, cloud scalability, and performance strategies • Configure and maintain XEServer, XEngine, Trusted Platform Modules (TPMs), SpecBuilder, and related modules • Guide Electronic Data Interchange (EDI) Analysts with the building, deployment, and optimization of Edifecs processing rules, routing logic, and batch workflows • Analyze and resolve mapping issues, validation failures, functional errors, and performance bottlenecks • Manage system logging, Java Virtual Machine (JVM) tuning, and certificate/keystore configurations • Support release deployments, environment refreshes, patching, and upgrades • Collaborate with EDI Analysts, DevSecOps Engineers, Cloud teams, and business teams Required Skills and Experience • Strong knowledge of EDIFECS architecture and transaction lifecycles • Strong experience in Amazon Web Services (AWS) cloud environments • Excellent communication and stakeholder engagement skills • A hands-on understanding of the platform architecture and operational behaviors across the following: • Edifecs XEServer (orchestrations, batch flows, execution contexts) • XEngine (validation, rulesets, canonical structures) • TPM (trading partner configuration, routes, agreements) • EDI Gateway (visibility, audit, search, and reprocessing) • SpecBuilder (Implementation Guide (IG) definitions, map development) • Experience with EDI Integration and Interface Management of all technical aspects of inbound/outbound connectivity, consistent with the following: • Applicability Statement 2 (AS2), Secure File Transfer Portal (SFTP), File Transfer Protocol Secure (FTPS), Hypertext Transfer Protocol Secure (HTTPS) channels • Application Programming Interface (API)-based integrations and gateway services • Experience with EDI troubleshooting providing root-cause analysis of transaction failures, mapping/misalignment defects, partner-specific rejection patterns, batch job flow failures, and throughput/performance degradation • Experience with job throughput optimization, engine performance tuning, JVM tuning and memory management, high availability and failover orchestration, and monitoring dashboards for proactive detection • An understanding of AWS Elastic Compute Cloud (EC2) instance sizing, Operating System (OS) tuning, storage Input/Output (I/O) patterns, file transfer endpoints, routing, firewall coordination, network path debugging, and Secure Sockets Layer/Transport Layer Security (SSL/TLS) certificate lifecycle management • Proficiency with Git and GitHub, including branching strategies, pull requests, and collaborative workflows • Compliance, audit, and partner governance knowledge • Infrastructure as code experience (Ansible and Terraform) • A strong ability to communicate technical architecture decisions and trade-offs to non-technical stakeholders • Experience gathering and translating business reporting requirements into technical data models • Comfort driving ambiguous architecture decisions to resolution with limited direction • Experience with Agile methodologies (Scrum and Kanban) and JIRA • Strong documentation habits, including architecture diagrams, data dictionaries, and migration runbooks • An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations Professional Certifications EDIFECS certification Years of Professional Experience 10+ years of experience in EDI, healthcare, or enterprise application operations, software or data engineering with strong AWS experience Desired experience Deep hands-on EDIFECS experience in Electronic Data Interchange X.12 (EDI) Transactions Standards involving key X12 workflows involving the following transactions: • X.12 medical claims (837, 834, 277, etc) • 270/271 and 278 transactions Knowledge of HIPAA compliance requirements in cloud data architectureExperience with healthcare payer/PBM systems, clearinghouses, or pharmacy operationsAWS certification in a bonus Formal Education Master’s degree in Computer Science, Engineering, or a related technical discipline Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: • SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. • Recruiters or Third parties will not be considered. • This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. • This is a W-2 position • All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions • As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. Powered by JazzHR Remote Skills: Agile Programming Methodologies, Amazon Elastic Compute Cloud (EC2), Amazon Web Services (AWS), Analysis Skills, Ansible, Application Programming Interface (API), Atlassian JIRA, Cloud Computing, Communication Skills, Computer Science, Credit Risk, Data Migration, Data Modeling, Documentation, Electronic Data Interchange (EDI), Enterprise Applications, Failover, Failure Analysis, Firewalls, Functional Testing, Git, GitHub, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High Availability, Identify Issues, Input/Output, Java, Kanban, LinkedIn, Memory Management, Network Debugging, Network Routing, Operating Systems, Operations Security (OPSEC), Performance Tuning/Optimization, Pharmacy, Problem Solving Skills, Production Systems, Regulatory Compliance, Reporting Dashboards, Root Cause Analysis, SSL-TLS (Secure Socket Layer - Transport Layer Security), Scrum Project Management and Software Development, Software Administration, Software Engineering, Software Patches, System Operations, Systems Administration/Management, Systems Engineering, Team Player Syms Strategic Group, LLC (SSG)

You would lead test planning and execution, assess software quality and performance, resolve complex issues, and guide junior team members. | The role requires 10+ years of software testing experience, a related bachelor's degree, strong C#, Java, or Python skills, and U.S. citizenship for a Public Trust clearance. | Syms Strategic Group (SSG) is seeking a talented Senior Software Test Engineer Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities NOTE: This is NOT an SQA tester position. Candidates MUST have strong programming skills, often in languages such as C#, .Net, Java, or Python. Develop and execute test plans, test cases, and test procedures to ensure that all information systems, products, and services meet organizational standards and end-user requirements Develop test plans, test schedule, and approach Write test cases and scripts and identifies data for test scenarios Conduct a walk through on test case(s)/script(s) with Test Managers, Requirement Leads, Project Managers, and Development Leads Perform and lead tests and software and/or Information Technology (IT) systems to ensure proper operation and freedom from defects Perform verification activities on work products using defined methods, procedures, and criteria with an appropriate verification environment Document and communicate test results Support analysis of test results and resolution of open issues Document and communicate test results Support analysis of test results and resolution of open issues Document and work to resolve all complex problems Report progress on problem resolution to management Devise improvement to current procedures and develop models of possible future configurations Create daily test metrics and reporting Occasionally perform other IT systems engineering activities such as requirements, design, installation, operation, sustainment, and support Apply technical principles, theories, and concepts in the field Receive assignments in the form of objectives and establish goals to meet outlined objectives Provide direction to employees according to established policies and management guidance Measure whether objectives have been met Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors Ensure that solutions are imaginative, thorough, practicable, and consistent with organizational objectives Independently determine and develop approach to solutions Review work upon completion for adequacy in meeting objectives Demonstrate good judgment in selecting methods and techniques for obtaining solutions Contribute to completion of specific programs and projects Perform frequent inter-organizational and outside customer contacts Represent organization in providing solutions to difficult technical issues associated with specific projects Required Skills and Experience Strong programming skills, often in languages such as C#, Java, or Python A proven track record of working on complex software projects and ensuring high-quality deliverables Experience in both manual and automated testing Experience with Agile/Scrum methodologies and understanding of the Software Development Life Cycle (SDLC) Proficiency in writing and executing test cases, test scripts, and test plans Strong knowledge of test automation frameworks and tools (e.g., Selenium, TestNG, JUnit, QTP, LoadRunner) Experience with continuous integration/continuous deployment (CI/CD) tools (e.g., GitHub Actions) Familiarity with version control systems (e.g. Git and Subversion) An understanding of performance testing and tools (e.g., JMeter and Gatling) Experience with defect tracking and management tools (e.g. JIRA and Bugzilla) Knowledge of database and SQL for validating stored data Experience in testing web applications, Application Programming Interfaces (APIs), and services An understanding of security testing practices and tools Experience with different types of testing, including functional, regression, integration, system, usability, and User Acceptance Testing (UAT) Excellent analytical and problem-solving skills Strong communication and collaboration abilities An ability to work independently and as part of a team An attention to detail and commitment to delivering high-quality work An ability to prioritize multiple tasks and meet deadlines An ability to mentor and guide junior testers An ability to understand business requirements and translate them into effective test scenarios Experience with test management tools Knowledge of DevOps practices and tools An ability to conduct test reviews and provide constructive feedback A strong understanding of risk-based testing, exploratory testing, and context-driven testing Professional Certifications Advanced certifications in testing or quality assurance (e.g., International Software Testing Qualifications Board (ISTQB), Certified Software Testing Engineer (CSTE), Certified Software Quality Analyst (CSQA)) Years of Professional Experience 10 or more years of total work experience 10 or more years of experience in software testing and quality assurance Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) A familiarity with cloud-based testing platforms (e.g., Amazon Web Services (AWS) and Azure) Formal Education Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field and 10 or more years of experience. Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. This is a W2 position. All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions. As part of our screening process, you will be requested to provide a link to your LinkedIn profile. U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic inf

Develop and execute test plans, cases, and scripts; lead system testing, document outcomes, help resolve defects, and collaborate with development teams to improve testing processes. | Requires 10+ years of experience, a related bachelor’s degree, U.S. citizenship, Public Trust eligibility, and extensive testing experience; Edifecs and X.12 healthcare transaction experience are desired. | Syms Strategic Group (SSG) is seeking a talented Full Stack Developer (Edifecs) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities Develop and execute test plans, test cases, and test procedures to ensure that all information systems products and services meet organization standards and end-user requirements Develop test plans, test schedule, and approach Write test cases and scripts and identify data for test scenarios Conduct walkthroughs on test case/script with Test Managers, Requirement Leads, Project Managers, and Development Leads Perform and lead tests of software and/or Information Technology (IT) systems to ensure proper operation and freedom from defects Perform verification activities on work products using defined methods, procedures, and criteria with an appropriate verification environment Document and communicate test results Support analysis of test results and resolution of open issues Document and work to resolve all complex problems Report progress on problem resolution to management Devise improvements to current procedures and develop models of possible future configurations Create daily test metrics and reporting Occasionally perform other IT system engineering activities such as requirements, design, installation, operation, sustainment, and support Receive assignments in the form of objects and establish goals to meet outlined objectives Provide direction to employees according to established policies and management guidance Measure whether objectives have been met Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors Independently determine and develop approach to solutions Demonstrate good judgment in selecting methods and techniques for obtaining solutions Contribute to completion of specific programs and projects Frequent inter-organizational and outside customer contacts Represent organization in providing solutions to difficult technical issues associated with specific projects Required Skills and Experience A proven track record of working on complex software projects and ensuring high-quality deliverables Experience in both manual and automated testing Experience with Agile/Scrum methodologies and understanding of the Software Development Life Cycle (SDLC) Proficiency in writing and executing test cases, test scripts, and test plans Familiarity with continuous integration/continuous deployment tools (e.g., GitHub Actions) Familiarity with version control systems (e.g., Git and Apache Subversion (SVN)) An understanding of performance testing and tools (e.g., JMeter and Gatling) Familiarity in languages such as Java, Python, C#, or JavaScript Experience with defect tracking and management tools (e.g. JIRA and Bugzilla) Experience in Commercial Off the Shelf (COTS) products An understanding of security testing practices and tools A knowledge of different types of testing, including functional, regression, integration, system, usability, and User Acceptance Testing (UAT) Excellent analytical and problem-solving skills Strong communication and collaboration abilities An ability to work independently and as part of a team Attention to detail and commitment to delivering high-quality work An ability to prioritize multiple tasks and meet deadlines An ability to understand business requirements and translate them into effective test scenarios Experience with test management tools Knowledge of DevOps practices and tools An ability to conduct test reviews and provide constructive feedback A strong understanding of risk-based testing, exploratory testing, and context-driven testing Familiarity with cloud-based testing platforms (e.g., Amazon Web Services (AWS) and Azure) Professional Certifications n/a Years of Professional Experience 10+ years of professional experience Desired experience Deep hands-on EDIFECS experience in Electronic Data Interchange X.12 (EDI) Transactions Standards involving key X12 workflows involving the following transactions: X.12 medical claims (837, 834, 835, 277, etc) 270/271 and 278 transactions 999 transactions Experience with Edifecs Advanced certifications in testing or quality assurance (e.g., International Software Testing Qualifications Board (ISTQB), Council of State and Territorial Epidemiologists (CSTE), Certified Software Quality Analyst (CSQA)) are preferred Formal Education Bachelor’s degree in Computer Science, IT, Engineering, or a related field Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. This is a W-2 position All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

You would support complex cloud systems, troubleshoot outages, perform maintenance, document issues, manage system assets, and collaborate to maintain stability and compliance. | The role requires 8+ years in systems engineering, cloud and scripting proficiency, operating-system expertise, a related bachelor's degree, U.S. citizenship, and eligibility for Public Trust clearance. | Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities Perform high-level, day-to-day operational support of complex application cloud systems Develop solutions to routine technical problems of limited scope Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system Accurately document problems in logging and discrepancy reporting tools Work directly with the customer in most aspects of the day-to-day activities Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required Communicate with users and senior management the status of key problem statuses Perform maintenance/installation of computing infrastructure Implement continuous improvement methodology through the use of IT systems or procedure Maintain inventory of system assets Ensure compliance with VA standards and security policies Provide documentation, training, and additional duties as assigned Required Skills and Experience Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch Proven track record of managing and maintaining large-scale production systems Strong proficiency in Linux/Unix and Windows operating systems Experience with system administration tasks including user management, permissions, and system monitoring Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management Experience with automation tools like Ansible, Puppet, Chef, or SaltStack Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch An ability to troubleshoot and optimize system performance and reliability An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup Experience with network monitoring and diagnostic tools Experience with secure best practices for production systems Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS Knowledge of database performance tuning and backup/recovery processes Knowledge of CI/CD pipelines Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment Strong attention to detail to ensure system stability and data integrity An ability to quickly adapt to new technologies and processes A willingness to be on-call for production system support as required Strong documentation skills for maintaining system configurations, processes, and procedures An ability to manage and contribute to multiple projects, ensuring timely completion and quality results An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations Professional Certifications None required Years of Professional Experience 8+ years of experience in systems engineering or a related field, particularly in production environments 3+ years of experience with SQL query and monitoring Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) Formal Education Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. This is a W-2 position All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

Provide high-level operational support and maintenance of complex cloud and infrastructure systems ensuring stability and compliance. | Requires 8+ years systems engineering experience with Windows/Linux, cloud (AWS/Azure), scripting, automation tools, monitoring, security, and strong troubleshooting skills. | Syms Strategic Group (SSG) is seeking a talented Senior Application/Infrastructure Support Engineer Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities • Perform high-level, day-to-day operational support of complex application cloud systems • Develop solutions to routine technical problems of limited scope • Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained • Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system • Accurately document problems in logging and discrepancy reporting tools • Work directly with the customer in most aspects of the day-to-day activities • Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required • Communicate with users and senior management the status of key problem statuses • Perform maintenance/installation of computing infrastructure • Implement continuous improvement methodology through the use of IT systems or procedure • Maintain inventory of system assets • Ensure compliance with VA standards and security policies • Provide documentation, training, and additional duties as assigned Required Skills and Experience • Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch • Proven track record of managing and maintaining large-scale production systems • Strong proficiency in Linux/Unix and Windows operating systems • Experience with system administration tasks including user management, permissions, and system monitoring • Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management • Experience with automation tools like Ansible, Puppet, Chef, or SaltStack • Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation • Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch • An ability to troubleshoot and optimize system performance and reliability • An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup • Experience with network monitoring and diagnostic tools • Experience with secure best practices for production systems • Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards • Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS • Knowledge of database performance tuning and backup/recovery processes • Knowledge of CI/CD pipelines • Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy • Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues • Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams • An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment • Strong attention to detail to ensure system stability and data integrity • An ability to quickly adapt to new technologies and processes • A willingness to be on-call for production system support as required • Strong documentation skills for maintaining system configurations, processes, and procedures • An ability to manage and contribute to multiple projects, ensuring timely completion and quality results • An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations Professional Certifications None required Years of Professional Experience 8+ years of experience in systems engineering or a related field, particularly in production environments 3+ years of experience with SQL query and monitoring Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims • X.12 medical claims (837, 834, 277, etc) Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) Formal Education Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: • SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. • Recruiters or Third parties will not be considered. • This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. • This is a W-2 position • All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions • As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. Powered by JazzHR Remote Skills: Amazon Relational Database Service (RDS), Amazon Simple Storage Service (S3), Amazon Web Services (AWS), Analysis Skills, Ansible, Auditing, Automation, Bash Scripting, Best Practices, Chef (Configuration Management), Cloud Applications, Cloud Computing, Communication Skills, Computer Science, Computer Workstations, Configuration Management, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Cross-Functional, Data Analysis, Data Collection, Data Quality, Data Recovery, Database Technology, Detail Oriented, Discrepancy Report, Documentation, Electronic Data Interchange (EDI), Establish Priorities, Firewall Administration, Git, GitHub, Identify Issues, Industry Standards, Information Technology & Information Systems, Interpersonal Skills, Inventory Management, Large-Scale Systems, LinkedIn, Linux Operating System, MCSE - Microsoft Certified Systems Engineer, Maintain Compliance, Microsoft SQL Server, Microsoft Windows Azure, Microsoft Windows Operating System, Multitasking, Network Monitoring, Network Protocols, On Call, Operational Support, Operations Security (OPSEC), Oracle Database, Performance Tuning/Optimization, Problem Solving Skills, Production Support, Production Systems, Puppet (Configuration Management), Python Programming/Scripting Language, Red Hat Linux Operating System, SQL (Structured Query Language), Scripting (Scripting Languages), Security Clearance, Software Administration, Source Code/Configuration Management (SCM), System Operations, Systems Administration/Management, Systems Engineering, Systems Maintenance, Systems Reliability, Team Player, Technical Support, Telephone Skills, Time Management, Unix Operating Systems, VPN (Virtual Private Network), Windows PowerShell Syms Strategic Group, LLC (SSG)

Provide high-level operational support for complex cloud-based application systems and resolve outages. | Over 8 years experience in systems engineering, proficiency in AWS or Azure, bachelor's degree, and U.S. citizenship for security clearance. | Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities Perform high-level, day-to-day operational support of complex application cloud systems Develop solutions to routine technical problems of limited scope Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system Accurately document problems in logging and discrepancy reporting tools Work directly with the customer in most aspects of the day-to-day activities Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required Communicate with users and senior management the status of key problem statuses Perform maintenance/installation of computing infrastructure Implement continuous improvement methodology through the use of IT systems or procedure Maintain inventory of system assets Ensure compliance with VA standards and security policies Provide documentation, training, and additional duties as assigned Required Skills and Experience Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch Proven track record of managing and maintaining large-scale production systems Strong proficiency in Linux/Unix and Windows operating systems Experience with system administration tasks including user management, permissions, and system monitoring Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management Experience with automation tools like Ansible, Puppet, Chef, or SaltStack Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch An ability to troubleshoot and optimize system performance and reliability An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup Experience with network monitoring and diagnostic tools Experience with secure best practices for production systems Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS Knowledge of database performance tuning and backup/recovery processes Knowledge of CI/CD pipelines Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment Strong attention to detail to ensure system stability and data integrity An ability to quickly adapt to new technologies and processes A willingness to be on-call for production system support as required Strong documentation skills for maintaining system configurations, processes, and procedures An ability to manage and contribute to multiple projects, ensuring timely completion and quality results An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations Professional Certifications None required Years of Professional Experience 8+ years of experience in systems engineering or a related field, particularly in production environments 3+ years of experience with SQL query and monitoring Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) Formal Education Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. This is a W-2 position All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

Provide high-level operational support for complex cloud-based application systems and resolve system outages. | Over 8 years of experience in systems engineering with proficiency in cloud technologies, scripting, automation tools, a bachelor's degree, and U.S. citizenship. | Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities Perform high-level, day-to-day operational support of complex application cloud systems Develop solutions to routine technical problems of limited scope Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system Accurately document problems in logging and discrepancy reporting tools Work directly with the customer in most aspects of the day-to-day activities Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required Communicate with users and senior management the status of key problem statuses Perform maintenance/installation of computing infrastructure Implement continuous improvement methodology through the use of IT systems or procedure Maintain inventory of system assets Ensure compliance with VA standards and security policies Provide documentation, training, and additional duties as assigned Required Skills and Experience Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch Proven track record of managing and maintaining large-scale production systems Strong proficiency in Linux/Unix and Windows operating systems Experience with system administration tasks including user management, permissions, and system monitoring Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management Experience with automation tools like Ansible, Puppet, Chef, or SaltStack Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch An ability to troubleshoot and optimize system performance and reliability An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup Experience with network monitoring and diagnostic tools Experience with secure best practices for production systems Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS Knowledge of database performance tuning and backup/recovery processes Knowledge of CI/CD pipelines Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment Strong attention to detail to ensure system stability and data integrity An ability to quickly adapt to new technologies and processes A willingness to be on-call for production system support as required Strong documentation skills for maintaining system configurations, processes, and procedures An ability to manage and contribute to multiple projects, ensuring timely completion and quality results An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations Professional Certifications None required Years of Professional Experience 8+ years of experience in systems engineering or a related field, particularly in production environments 3+ years of experience with SQL query and monitoring Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) Formal Education Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. This is a W-2 position All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

Provide high-level operational support and maintenance for complex production cloud systems ensuring stability and compliance. | Requires 8+ years systems engineering experience with cloud platforms, scripting, Linux/Windows administration, automation, monitoring, and production support. | Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities • Perform high-level, day-to-day operational support of complex application cloud systems • Develop solutions to routine technical problems of limited scope • Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained • Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system • Accurately document problems in logging and discrepancy reporting tools • Work directly with the customer in most aspects of the day-to-day activities • Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required • Communicate with users and senior management the status of key problem statuses • Perform maintenance/installation of computing infrastructure • Implement continuous improvement methodology through the use of IT systems or procedure • Maintain inventory of system assets • Ensure compliance with VA standards and security policies • Provide documentation, training, and additional duties as assigned Required Skills and Experience • Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch • Proven track record of managing and maintaining large-scale production systems • Strong proficiency in Linux/Unix and Windows operating systems • Experience with system administration tasks including user management, permissions, and system monitoring • Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management • Experience with automation tools like Ansible, Puppet, Chef, or SaltStack • Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation • Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch • An ability to troubleshoot and optimize system performance and reliability • An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup • Experience with network monitoring and diagnostic tools • Experience with secure best practices for production systems • Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards • Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS • Knowledge of database performance tuning and backup/recovery processes • Knowledge of CI/CD pipelines • Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy • Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues • Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams • An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment • Strong attention to detail to ensure system stability and data integrity • An ability to quickly adapt to new technologies and processes • A willingness to be on-call for production system support as required • Strong documentation skills for maintaining system configurations, processes, and procedures • An ability to manage and contribute to multiple projects, ensuring timely completion and quality results • An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations Professional Certifications None required Years of Professional Experience 8+ years of experience in systems engineering or a related field, particularly in production environments 3+ years of experience with SQL query and monitoring Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims • X.12 medical claims (837, 834, 277, etc) Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) Formal Education Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: • SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. • Recruiters or Third parties will not be considered. • This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. • This is a W-2 position • All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions • As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. aTIlrBLoyB

Provide high-level operational support for complex cloud systems and resolve system outages or technical problems. | 8+ years experience in systems engineering with proficiency in cloud technologies, scripting, and infrastructure automation, bachelor's degree, and U.S. citizenship. | Syms Strategic Group (SSG) is seeking a talented Senior Systems Engineer (Production Support) Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities Perform high-level, day-to-day operational support of complex application cloud systems Develop solutions to routine technical problems of limited scope Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system Accurately document problems in logging and discrepancy reporting tools Work directly with the customer in most aspects of the day-to-day activities Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required Communicate with users and senior management the status of key problem statuses Perform maintenance/installation of computing infrastructure Implement continuous improvement methodology through the use of IT systems or procedure Maintain inventory of system assets Ensure compliance with VA standards and security policies Provide documentation, training, and additional duties as assigned Required Skills and Experience Experience with AWS and/or Azure Cloud, namely S3, Step Functions, Batch Jobs, and CloudWatch Proven track record of managing and maintaining large-scale production systems Strong proficiency in Linux/Unix and Windows operating systems Experience with system administration tasks including user management, permissions, and system monitoring Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and configuration management Experience with automation tools like Ansible, Puppet, Chef, or SaltStack Knowledge of cloud-native technologies and infrastructure-as-code (IaC) tools such as Cloud Formation Experience with monitoring tools like DynaTrace, Science Logic, and CloudWatch An ability to troubleshoot and optimize system performance and reliability An understanding of network protocols of network protocols, firewall configurations, and Virtual Private Network (VPN) setup Experience with network monitoring and diagnostic tools Experience with secure best practices for production systems Experience with implementing security measures, conducting audits, and ensuring compliance with industry standards Working knowledge of database systems such as AWS RDS SQL Server and Oracle RDMBS/RDS Knowledge of database performance tuning and backup/recovery processes Knowledge of CI/CD pipelines Familiarity with version control systems like Git and CI/CD tools like GitHub Actions, AWS CodeBuild and CodeDeploy Strong analytical and problem-solving skills with the ability to troubleshoot complex system issues Excellent communication and interpersonal skills with the ability to work effectively in cross-functional teams An ability to prioritize tasks, manage time effectively, and meet deadlines in a high-pressure environment Strong attention to detail to ensure system stability and data integrity An ability to quickly adapt to new technologies and processes A willingness to be on-call for production system support as required Strong documentation skills for maintaining system configurations, processes, and procedures An ability to manage and contribute to multiple projects, ensuring timely completion and quality results An ability to work collaboratively with development, operations, and security teams to ensure seamless production system operations Professional Certifications None required Years of Professional Experience 8+ years of experience in systems engineering or a related field, particularly in production environments 3+ years of experience with SQL query and monitoring Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) Advanced certifications in relevant areas (e.g., Red Hat Certified Engineer, Microsoft Certified Systems Engineer, AWS Certified Solutions Architect) Formal Education Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. This is a W-2 position All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions As part of our screening process, you will be requested to provide a link to your LinkedIn profile U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.