Sword

Own partner operations across configuration, billing, integrations, and reporting; lead implementations, manage escalations, and coordinate with internal and external stakeholders. | Requires experience managing complex external-partner workflows such as billing, data feeds, or integrations, along with analytical ability, comfort with ambiguity, and partner relationship skills. | At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. AI Proficiency at Sword AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) — Uses AI daily to boost personal productivity Builder (Level 2) — Creates workflows and tools that elevate the whole team Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. Role Sword Health is seeking a Partner Operations Manager to own the operational backbone of a portfolio of partner relationships. This is an individual-contributor role with direct accountability for how partnerships actually run day to day: configuration, billing, integrations, implementations, escalations, and account business reviews. The right candidate brings the operational rigor to run complex, multi-stakeholder partnerships end to end, and the judgment to know when to resolve something directly and when to escalate it. What you’ll be doing Own the operational execution for an assigned partner portfolio: configuration, file feeds, billing, integrations, and reporting. Lead implementations and ongoing operational work for new and existing partners, coordinating internally to keep commitments on track. Run partner-level escalations to resolution, looping in Partner Sales, Product, Client and Data Operations, or Customer Success as needed. Own account/partner business review prep and delivery for your portfolio. Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders. Partner closely with Partner Sales, Client and Data Operations, Product, and Customer Success to keep partnerships running smoothly and flag risk early. What you need to have Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work. Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation. Strong analytical and critical thinking foundation: you reason from facts, synthesize clearly, and communicate with brevity. High initiative and sound judgment: you identify what matters and act without waiting to be directed. A track record of building trust directly with external partners or customers, not just internal stakeholders. Direct, ongoing accountability for an external-facing relationship (client, partner, or vendor) as a standing responsibility, not a one-time project -- this is what separates someone ready for live, recurring partner ops from a general internal-ops background. What we'd love to see Experience in health plans, digital health, or the partner/benefits ecosystem. Familiarity with partner or channel operations models (implementation, contracting handoff, ongoing account management). Experience with billing, data integration, or technical operations in a client- or partner-facing role. *The range below reflects base, variable, and equity for this role. This is a starting point, not a ceiling — once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact. Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation. Total Compensation Range $115,224—$181,067 USD Country-specific benefits may vary and will be detailed separately. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

You would build and maintain scalable infrastructure for AI-driven healthcare applications, automate deployments, and collaborate on reliability, security, and performance. | The role requires extensive Linux, Kubernetes, Docker, Terraform, and CI/CD experience, plus a proactive approach and ability to mentor junior team members. | At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. AI Proficiency at Sword AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) — Uses AI daily to boost personal productivity Builder (Level 2) — Creates workflows and tools that elevate the whole team Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. Role As a Senior DevOps Engineer at Sword Health, you'll own and evolve the infrastructure that powers the world's leading AI Care platform. Working across a multi-cloud environment, you'll build and maintain the systems behind our frontends, backends, microservices, and data pipelines - collaborating closely with multiple engineering teams to keep everything reliable, scalable, and fast. You'll also interface with our AI teams as their models move into production, ensuring the infrastructure is ready to support them. If you thrive in cross-team environments and want your infrastructure work to directly impact healthcare at scale - we'd love to hear from you. To get to know more about our Tech Stack, check here. What you’ll be doing Design, implement, and maintain scalable, resilient infrastructure to support Sword Health’s high-demand applications and services. Automate and streamline deployment processes, CI/CD pipelines, and routine maintenance tasks to enhance efficiency and reduce downtime. Monitor and optimize system performance, proactively identifying and resolving issues to ensure high availability and reliability. Collaborate closely with development, data, and security teams to ensure seamless integration of infrastructure and code changes. Drive security best practices by implementing and managing access control, network security, and compliance-related policies across the infrastructure. Lead incident response and troubleshooting for infrastructure-related issues, ensuring rapid and effective resolution to maintain service continuity. Mentor and guide junior team members, sharing DevOps best practices and fostering a culture of continuous learning and improvement within the team. Stay up-to-date with industry trends and emerging technologies, bringing innovative solutions to Sword Health’s DevOps processes and toolchains. What you need to have Experience with Linux environments. Experience with DevOps and GitOps methodologies. Experience with Kubernetes and Containerized applications (Docker). Experience with Infrastructure as Code (Terraform). Experience with Monitoring Tools (Google Cloud Monitoring/StackDriver, Grafana, Prometheus/AlertManager, NewRelic). Experience with Jenkins. Experience with CI/CD. Team player, Solution-oriented, Proactive attitude with “Get Things Done” mindset. Enthusiast and interested in technologies and innovation. Fluent in English (written and oral). Extra: Experience/Knowledge with Kafka, Prometheus/AlertManager, Grafana, Elasticsearch/ Logstash/ Kibana, Vault, Redis, MySQL, DNS. Usage of AI to debug and develop Infrastructure tooling. Development of AI Agents to automate processes and Infrastructure monitoring and provisioning. Extra: Experience with PHP, Javascript, GoLang. Extra: Experience provisioning servers and services using AWS, Azure, or GCP. Extra: Experience/Knowledge with Istio. Extra: Good know-how about Cloud Networking including VPC Management, Routing, NAT, and overall troubleshooting using TCPdump analysis. *The range below reflects base, variable, and equity for this role. This is a starting point, not a ceiling — once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact. Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation. Total Compensation Range $140,000—$220,000 USD Country-specific benefits may vary and will be detailed separately. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Lead health-plan customer relationships and lifecycle outcomes, driving retention, satisfaction, revenue growth, and effective member enrollment. | Requires 5+ years in enterprise customer success or account management in digital health or health plans, plus knowledge of payor financial lines including ASO, Medicare, and Medicaid. | At Sword, we’re building AI to heal billions and unlock humanity’s full potential. In doing so, we’re pioneering AI Care, a fundamentally new approach to healthcare built for medical reasoning, safety, and real-time treatment, not generic technology applied after the fact. As both a clinical-centric frontier AI lab and an applied AI platform, Sword is reimagining how care is delivered at scale, removing traditional barriers like appointments, waiting rooms, and stigma so more people can access the care they need—and ultimately get back to lives lived in full. Since 2020, Sword has expanded across physical therapy, women’s health, cardiometabolic, and mental health, and is now moving beyond the session to a fully AI-native, 24/7 care program that brings physical activity, therapeutic exercise, psychotherapy, nutrition, and behavior change into one connected experience. More than 700,000 members across three continents have completed over 10 million AI sessions, helping 1,000+ enterprise clients avoid more than $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies, 44+ patents, and more than $500 million raised from leading investors including Khosla Ventures, General Catalyst, and Founders Fund, Sword is defining a new standard for healthcare. AI Proficiency at Sword AI fluency is a core expectation at Sword. Every candidate is assessed against our three-level framework — be ready to share real examples of how AI is already part of how you work. Explorer (Level 1) — Uses AI daily to boost personal productivity Builder (Level 2) — Creates workflows and tools that elevate the whole team Integrator (Level 3) — Embeds AI into products and processes at scale Every hire must demonstrate at least Level 1. The expected level will vary depending on the seniority of the role. Role Sword Health is looking for an entrepreneurial individual to join our fast-paced and dynamic Health Plan Customer Success team. You will work directly with customers and internal teams to onboard, manage, and grow Sword’s expanding portfolio of health plan customers. We are seeking Customer Success leaders who are comfortable managing a range of accounts, who love building relationships with our health plan customers, and who are laser-focused on delivering results. The ideal fit will be an organized, detail-oriented, resourceful, and naturally collaborative individual with a passion for delivering better health care to those who need it most. What you’ll be doing Day-to-Day Account Ownership: Lead the end-to-end lifecycle for a high-priority book of health plan business. You aren't just managing accounts; you are the "General Manager" of your portfolio, driving long-term retention, health plan satisfaction, and revenue growth. Build trusted & strategic relationships with our health plan customers — understand their needs/objectives and drive Sword’s clinical and economic outcomes to exceed them. Navigate Complex Payor Landscapes: Masterfully navigate the nuances of various lines of business (ASO, Fully Insured, Medicare, and Medicaid) to ensure Sword’s value proposition resonates with diverse internal payor stakeholders. Maximize Partner Value Post-Pull-Through: Serve as the primary lead for the health plan’s employer portfolio. You will ensure operational excellence by identifying barriers to sustained enrollment and collaborating with plan partners to streamline the ongoing member experience. Champion Clinical & Economic ROI: Act as a consultative partner by translating complex data sets into compelling narratives. You will prove Sword’s impact through rigorous reporting, and high-impact Business Reviews. Architect Account Plans: Develop and maintain multi-year account success plans that identify white space for expansion, mitigate churn risks, and align Sword’s roadmap with the customer’s overarching population health goals. Internal Collaboration: Partner with Implementation and Marketing teams to ensure seamless launches and aggressive member enrollment targets. Payor Growth & Renewals: Own the renewal process and identify organic growth opportunities, working closely with sales to upsell new products or expand into new lines of business. Voice of the Payor: Serve as a bridge between the market and the Sword Product team. Distill payor-specific feedback, regulatory requirements, and competitive intelligence into actionable insights to influence our product evolution. Operational Excellence: Mentor junior team members and contribute to the "playbook" of the Health Plan team, building the scalable processes necessary for a world-class Customer Success organization. What you need to have Experience with managing national and regional health plans across fully insured, ASO, and Medicare lines of business. 5+ years of experience in enterprise-level customer success/account management or roles, ideally in digital health with health plan experience Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations Strong understanding of the payor financial landscape, including medical loss ratios (MLR) and value-based care models. Strong process orientation, with an ability to identify needs and execute projects that improve our Customer Success practice and relationships with partners. Strong growth mindset and ability to influence via analytical and story-telling skills Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing Ability to create structure within an ambiguous environment. Passionate about bringing world-class healthcare to those who need it No ego, highly collaborative, goal-oriented and confident; comfortable working in ambiguity and generally being adaptable. *The range below reflects base, variable, and equity for this role. This is a starting point, not a ceiling — once someone joins and proves they're outlier talent, we adjust quickly to make sure their compensation matches their impact. Job titles may span more than one career level, so actual pay depends on skills, qualifications, experience, location, and market demand, among other factors. The range reflects base salary plus any variable, bonus, or sales incentives, and our estimate of the value of private company stock options where applicable. It's subject to change, and future stock value isn't guaranteed. Sword also offers additional benefits beyond total compensation. Total Compensation Range $115,588—$181,638 USD Country-specific benefits may vary and will be detailed separately. Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.