Switchboard Hiring

Lead security operations, incident response, and security program development for a financial services organization. | Extensive experience in security operations, incident management, security infrastructure engineering, and leadership in regulated environments, with relevant certifications preferred. | Sponsorship not available. Position only available to those with legal authorization to work in the United States. Switchboard is seeking a Director of Security Operations on behalf of our client, Open Technology Solutions (OTS), to build and lead our security operations and incident response function. In this newly created role reporting to the Chief Information Security Officer, you'll oversee a team of security professionals (with approximately 5 direct reports) and direct the architecture and engineering of OTS' security tooling and infrastructure. You'll serve as the escalation point on security matters, working directly with C-suite leadership to respond to and resolve critical incidents. This is a unique opportunity to architect and scale security programs and systems from the ground up for a technology organization serving the financial services sector. About Open Technology Solutions Open Technology Solutions (OTS) is a technology consortium empowering credit unions and community financial institutions to compete and thrive. OTS provides shared technology infrastructure and innovative solutions that help member institutions deliver exceptional service to their communities, combining the stability of serving the financial sector with the pace of a modern technology organization. With a people‑first culture built on collaboration and technical excellence, OTS uses a centralized architecture function embedded with delivery teams across applications, data, infrastructure, security, and systems engineering. Key Responsibilities Lead security operations and incident response: Direct the day-to-day security operations function and serve as the primary escalation point for critical security incidents, making real-time tactical decisions to contain threats and minimize business impact Build and scale security programs: Architect and implement security operations frameworks, processes, and runbooks from the ground up, establishing repeatable systems that can scale with organizational growth Manage and develop the security team: Lead 11 security professionals (5 direct reports) through coaching, mentorship, and professional development while fostering a collaborative, high-performance culture Engineer security infrastructure: Oversee the selection, deployment, and optimization of security tools and technologies across the stack, ensuring seamless integration and maximum effectiveness of the security ecosystem Executive incident management: Serve as the authoritative voice on security matters during critical incidents, briefing C-suite leadership with clear, actionable recommendations and coordinating cross-functional response efforts Drive collaborative security strategy: Partner with enterprise architecture, infrastructure, application development, and business stakeholders to embed security throughout the organization and ensure alignment with business objectives Maintain security posture for financial services: Ensure compliance with regulatory requirements and industry standards relevant to credit unions and financial institutions, adapting security programs to meet evolving threats and compliance demands Proven security operations leadership: 7+ years in information security with at least 3 years leading security operations, incident response, or SOC teams in complex, multi-stakeholder environments Hands-on technical expertise: Deep understanding of the security technology ecosystem including SIEM, EDR, vulnerability management, threat intelligence, and security orchestration platforms—you can still roll up your sleeves when needed Executive presence and communication: Demonstrated ability to communicate technical security issues to C-level executives and board members, translating complex threats into business risk and actionable recommendations Program-building experience: Track record of designing and implementing security operations programs, processes, and teams from the ground up or through significant transformation initiatives Decisive crisis management: Proven ability to make high-stakes decisions quickly during active security incidents, balancing risk mitigation with business continuity Collaborative leadership style: Natural ability to influence without authority, build consensus across teams, and develop strong working relationships with technical and business stakeholders Industry-relevant background: Experience in regulated environments (financial services, banking, credit unions strongly preferred); MSP or consulting background highly valued for exposure to diverse security challenges and rapid implementation experience Education: Bachelor's degree in Computer Science, Information Security or equivalent experience; relevant certifications (CISSP, CISM, GIAC, etc.) preferred Open to travel: up to 10% travel for team collaboration, client engagement, and industry events Location: Remote Compensation: $175 - $190K salary + bonus Benefits: Comprehensive medical, dental, and vision insurance (starting first full month) 401(k) with company matching Open PTO Student loan paydown program (up to $10,000 lifetime benefit) Tuition reimbursement (up to $5,250 annually) Service anniversary bonuses Company-paid life insurance, short-term and long-term disability Wellness reimbursement and additional unique perks

Lead security operations, incident response, and security program development for a financial services organization. | 7+ years in information security, experience leading security teams, technical expertise in security tools, and experience in regulated environments. | Sponsorship not available. Position only available to those with legal authorization to work in the United States. Switchboard is seeking a Director of Security Operations on behalf of our client, Open Technology Solutions (OTS), to build and lead our security operations and incident response function. In this newly created role reporting to the Chief Information Security Officer, you'll oversee a team of security professionals (with approximately 5 direct reports) and direct the architecture and engineering of OTS' security tooling and infrastructure. You'll serve as the escalation point on security matters, working directly with C-suite leadership to respond to and resolve critical incidents. This is a unique opportunity to architect and scale security programs and systems from the ground up for a technology organization serving the financial services sector. About Open Technology Solutions Open Technology Solutions (OTS) is a technology consortium empowering credit unions and community financial institutions to compete and thrive. OTS provides shared technology infrastructure and innovative solutions that help member institutions deliver exceptional service to their communities, combining the stability of serving the financial sector with the pace of a modern technology organization. With a people‑first culture built on collaboration and technical excellence, OTS uses a centralized architecture function embedded with delivery teams across applications, data, infrastructure, security, and systems engineering. Key Responsibilities • Lead security operations and incident response: Direct the day-to-day security operations function and serve as the primary escalation point for critical security incidents, making real-time tactical decisions to contain threats and minimize business impact • Build and scale security programs: Architect and implement security operations frameworks, processes, and runbooks from the ground up, establishing repeatable systems that can scale with organizational growth • Manage and develop the security team: Lead 11 security professionals (5 direct reports) through coaching, mentorship, and professional development while fostering a collaborative, high-performance culture • Engineer security infrastructure: Oversee the selection, deployment, and optimization of security tools and technologies across the stack, ensuring seamless integration and maximum effectiveness of the security ecosystem • Executive incident management: Serve as the authoritative voice on security matters during critical incidents, briefing C-suite leadership with clear, actionable recommendations and coordinating cross-functional response efforts • Drive collaborative security strategy: Partner with enterprise architecture, infrastructure, application development, and business stakeholders to embed security throughout the organization and ensure alignment with business objectives • Maintain security posture for financial services: Ensure compliance with regulatory requirements and industry standards relevant to credit unions and financial institutions, adapting security programs to meet evolving threats and compliance demands • Proven security operations leadership: 7+ years in information security with at least 3 years leading security operations, incident response, or SOC teams in complex, multi-stakeholder environments • Hands-on technical expertise: Deep understanding of the security technology ecosystem including SIEM, EDR, vulnerability management, threat intelligence, and security orchestration platforms—you can still roll up your sleeves when needed • Executive presence and communication: Demonstrated ability to communicate technical security issues to C-level executives and board members, translating complex threats into business risk and actionable recommendations • Program-building experience: Track record of designing and implementing security operations programs, processes, and teams from the ground up or through significant transformation initiatives • Decisive crisis management: Proven ability to make high-stakes decisions quickly during active security incidents, balancing risk mitigation with business continuity • Collaborative leadership style: Natural ability to influence without authority, build consensus across teams, and develop strong working relationships with technical and business stakeholders • Industry-relevant background: Experience in regulated environments (financial services, banking, credit unions strongly preferred); MSP or consulting background highly valued for exposure to diverse security challenges and rapid implementation experience • Education: Bachelor's degree in Computer Science, Information Security or equivalent experience; relevant certifications (CISSP, CISM, GIAC, etc.) preferred • Open to travel: up to 10% travel for team collaboration, client engagement, and industry events Location: Remote Compensation: $175 - $190K salary + bonus Benefits: • Comprehensive medical, dental, and vision insurance (starting first full month) • 401(k) with company matching • Open PTO • Student loan paydown program (up to $10,000 lifetime benefit) • Tuition reimbursement (up to $5,250 annually) • Service anniversary bonuses • Company-paid life insurance, short-term and long-term disability • Wellness reimbursement and additional unique perks

Lead the development and execution of a multi-year CRM strategy, oversee vendor selection and migration, and collaborate across teams to deliver impactful CRM solutions. | Minimum 5-10 years in product management or related roles, experience with CRM platforms like Salesforce, and strong stakeholder influence skills. | Sponsorship not available. Position only available to those with legal authorization to work in the United States. Switchboard is seeking a CRM Product Manager on behalf of our client, Open Technology Solutions. As the CRM Product Manager, you will define business requirements, lead vendor selection, and oversee the migration from OTS’ current CRM platform to a new, consortium‑wide solution that aligns with a multi‑year strategy. The CRM solution you deliver will enhance member engagement, integrate across credit union operations, and create measurable business value for multiple organizations. This role is highly strategic and hands‑on, with a strong emphasis on stakeholder alignment, influence without direct authority, and clear communication across technical and non‑technical audiences. You will work closely with leaders at OTS and its credit union partners to understand needs, shape a shared roadmap, and guide a complex, phased migration. About Open Technology Solutions Open Technology Solutions (OTS) is a technology consortium empowering credit unions and community financial institutions to compete and thrive. OTS provides shared technology infrastructure and innovative solutions that help member institutions deliver exceptional service to their communities, combining the stability of serving the financial sector with the pace of a modern technology organization. With a people‑first culture built on collaboration and technical excellence, OTS product owners work across organizations, functions, and teams to align business goals, member experience, and technology investments. Key Responsibilities • Develop and execute a multi‑year CRM product strategy aligned with organizational goals and desired member experience across the consortium.​ • Define success metrics and KPIs to measure CRM impact and drive continuous improvement.​ • Partner with stakeholders in multiple credit unions and OTS operations to capture business needs and pain points, translating them into clear, actionable requirements.​ • Lead CRM platform evaluation and selection, ensuring scalability, flexibility, and robust integration with existing and future systems.​ • Manage vendor relationships to support effective implementation, support, and long‑term platform success.​ • Maintain a prioritized CRM roadmap and establish governance for usage, data quality, and compliance.​ • Collaborate with cross‑functional teams (technology, operations, risk, and business leaders) to deliver scalable, high‑impact features and improvements. • Must have: hands‑on experience with CRM platform evaluation, selection, and migration (Salesforce or similar enterprise CRM platforms).​ • Minimum 5–10 years in product management, product ownership, or technology consulting roles with significant responsibility for business‑critical platforms.​ • Proven ability to lead by influence across organizations and stakeholder groups without direct authority.​ • Strong communication skills with the ability to translate technical concepts into business terms and vice versa for both technical teams and business audiences.​ • Experience producing high‑quality strategic documents and presenting recommendations to senior leadership.​ • Demonstrated curiosity, ownership, and follow‑through in figuring things out and solving complex problems.​ • Banking or financial services experience is a plus Location: Hybrid (3 days per week in our Englewood, CO office) Compensation: $140,000–$165,000 salary + bonus Benefits: • Comprehensive medical, dental, and vision insurance (starting first full month) • 401(k) with company matching • Open PTO • Student loan paydown program (up to $10,000 lifetime benefit) • Tuition reimbursement (up to $5,250 annually) • Service anniversary bonuses • Company-paid life insurance, short-term and long-term disability • Wellness reimbursement and additional unique perks