Sutherland

Design and support fiber optic network infrastructure projects from planning through permitting and construction. | 3-7 years of experience in fiber network design, proficiency in GIS/CAD software, understanding of industry standards, and ability to travel for field surveys. | About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable result Job Description OSP Design Engineer (Individual Contributor) Role Summary: Technical Execution & Network Design: The OSP Design Engineer is a hands-on technical role responsible for the end-to-end design of fiber optic network infrastructure. This Individual Contributor is responsible for the full lifecycle of engineering deliverables, including field data collection, High Level Design (HLD), detailed Low Level Design (LLD), and the generation of permit packages. This role requires high proficiency in GIS/CAD software, a strong understanding of OSP construction principles, and the ability to work independently to meet project timelines and quality standards. Key Responsibilities 1. Network Design (HLD & LLD) High Level Design (HLD): specific route planning, serving area architecture, and feeder network design to maximize coverage while minimizing construction costs. Low Level Design (LLD): Produce detailed construction-ready prints, including conduit configuration, fiber splicing schematics, building entrances, and termination points. Calculations: Perform optical power budget calculations and material selection to ensure network integrity. Software Utilization: Utilize OSP/GIS design software (specifically IQGEO, ARAMIS, WALDO, and MicroStation/BSTCAD) to create accurate geospatial records and engineering drawings. 2. Field Engineering & Data Collection Fielding: Conduct physical site surveys and walk-outs to validate route feasibility, identify obstacles, and verify existing utility infrastructure. Make-Ready Engineering: Assess pole loading and identify necessary make-ready work for aerial attachments in compliance with NESC/GO95 standards. Verification: Validate "as-built" documentation against actual field conditions to ensure database accuracy. 3. Permitting & Right-of-Way (ROW) Permit Preparation: Create comprehensive permit application packages (drawings, traffic control plans, and narratives) for submission to State DOTs, municipalities, railroads, and utility pole owners. Regulatory Compliance: Ensure all designs adhere to local codes, ordinances, and utility owner requirements (e.g., specific depth requirements, running line offsets). Coordination: Respond to technical inquiries from permitting agencies to expedite approval processes. 4. Quality & Project Support Quality Assurance: Perform self-checks and peer reviews on design prints to ensure zero-defect handoffs to construction teams. BOM Generation: Generate accurate Bill of Materials (BOM) and Labor estimates for assigned projects. Construction Support: Act as the technical point of contact for construction crews during deployment, resolving design-related issues (redlines) that arise in the field. Qualifications Experience: 3–7 years of hands-on experience in OSP Design and Engineering, specifically with FTTx, Metro, or Long-Haul fiber networks. Technical Knowledge: Proficiency in designing aerial, buried, and underground conduit systems. Strong understanding of fiber optic topology (splitters, cabinets, splice closures). Knowledge of industry standards (NEC, NESC, BICSI). Software Proficiency: Demonstrated operational experience with GIS and CAD platforms. Specific proficiency in IQGEO, ARAMIS, WALDO, or MicroStation/BSTCAD is highly preferred. Education: Bachelor of Science in Engineering, Engineering Technology, or equivalent relevant field experience. Field Capabilities: Ability to travel to local sites for field surveys and possession of a valid driver’s license. Preferred Qualifications Certifications: Lean Six Sigma Green/Yellow Belt (focus on process efficiency) or RCDD certification. Permitting Experience: Specific experience working with FDOT or complex municipal permitting systems. Data Skills: Proficiency in Excel (VLOOKUP, Pivot Tables) for BOM management and data reporting. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Oversee and manage a large program within the Education Tech Vertical, ensuring client satisfaction, operational efficiency, and team leadership across multiple geographies. | Requires 10+ years of senior management experience in BPO, with skills in client management, data analysis, contact center technology, and experience managing multiple geographies. | Sutherland Global Services is seeking a dynamic and strategic-thinking person to join us as a Senior Account Manager overseeing one of our growing programs within the Education Tech Vertical. Requirements • 10+ years of senior leadership/management experience within the BPO industry • Experience managing customer/tech support is highly preferred • Ed Tech vertical experience will be a major plus • Experience managing LOBs across multiple countries and/or geographies • Excellent client management skills, including communication, presentations, and use of organization structure to deliver • Ability to be travel as needed in Sutherland geographies and client sites • Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements • Understanding and use of contact center technology systems • Postgraduate or Graduate degree with a minimum of 8 years’ experience in the BPO industry, including managing multiple clients and geographies (GEOs) • Comprehensive understanding of business processes and the nuances of an offshore business environment • Demonstrated expertise in client management and leading diverse teams • Strong ability to handle high-pressure situations and effectively multi-task • Analytical mindset with the capability to understand customer requirements in a service-driven industry and deliver appropriate solutions • Proficiency in coordination and program management, enabling seamless collaboration with various internal and external stakeholders • Excellent verbal and written communication skills, crucial for interfacing with clients, team members, and leadership

Deliver live virtual Microsoft 365 training sessions, provide one-on-one support, develop and update training content, collaborate with stakeholders, and measure training effectiveness. | 2+ years experience supporting Microsoft 365 business applications in enterprise environments, 2+ years designing and delivering software training, strong presentation and instructional design skills, and preferably Microsoft certifications. | Contract Type: Permanent WAH Location: Houston - //TX Date Published: 12-03-2025 Job ID: REF36976P : Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results Job Description: Sutherland is looking for a Microsoft Training Professional to support one of our growing programs. This role requires a Microsoft expert with the ability to train, support, and confidently answer user questions in real time. Ideal candidates will have in-depth knowledge of SharePoint, Power Automate, Teams, Clipchamp, Classic Outlook, New Outlook, Excel, PowerPoint, OneDrive, Power BI, and Planner. If you have exceptional training delivery skills along with strong Microsoft knowledge as noted, we want to hear from you! The Microsoft Training Professional will be responsible for the following: • Training delivery: Conducting live, instructor-led virtual training sessions, ensuring high engagement and knowledge retention among employees. Expected to demonstrate deep subject matter expertise and strong interpersonal skills. • Office hours: Holding space for learners to get one-on-one assistance and answers to questions not addressed during class. Expected to know or derive answers to most questions without additional follow-up. • Content development: Creating and customizing employee training content. Updating materials as necessary, ensuring ongoing relevance and effectiveness. • Collaboration: Working closely with internal and external stakeholders to identify training requirements, gather feedback, and ensure alignment with organizational objectives. • Performance measurement: Evaluating and reporting the effectiveness of training through surveys, assessments, and feedback. Make necessary adjustments to improve future sessions. Ability to achieve CSAT of 4.25+ out of 5. • Instructional design: Designing engaging, interactive, and sound andragogical training programs. Experience scripting short educational videos is a plus. • Communication and presentation: Explaining complex information clearly and concisely. Qualifications: Required Skills & Experience • 2+ years supporting users in enterprise environments working with Microsoft business applications. • * In-depth knowledge and hands-on experience including the following: Microsoft 365 - SharePoint, Clipchamp, Teams, OneDrive, Planner, Excel, PowerPoint, Classic Outlook, and New Outlook, Microsoft Power Platform - Power Apps, Power Automate, and Power BI. • 2+ years designing and delivering software training aligned to large-scale digital transformation. • Excellent presentation, communication, and facilitation skills across diverse audiences. • Ability to simplify complex concepts and engage participants. • Demonstrates confidence delivering live demos and answering most questions immediately. • Strong instructional design and curriculum development skills. Desirable attributes: • Disposition: Extraverted, resourceful, and seeks opportunities for modern, interactive training approaches. Has aptitude for picking up new technology applicable to the position. • Technical support / troubleshooting: Capable of and confident in providing technical support and issue resolution during training sessions and office hours. Desirable certifications: • Microsoft Certified Trainer (MCT) • Microsoft 365 Certified: Teamwork Administrator Associate • Microsoft Office Specialist (MOS): Expert • Microsoft Office Specialist (MOS): Master Additional Information: All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

In this role, you’ll provide accurate and timely responses to a variety of calls related to travel insurance coverage questions. You will discover the root cause behind a caller’s interest in travel insurance and align their needs with the appropriate product. | Candidates must have a high school diploma or GED and an active property and casualty or personal lines license. Additionally, 1 year of experience in a call center and a sales-related role is required. | At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly. Job Description ​​​​​​We’re now hiring Property and Casualty Insurance Advisors who want to grow a fulfilling career centered around cultivate strong relationships. In this role, you’ll provide accurate and timely responses to a variety of calls that will include, but not be limited to travel insurance coverage questions and discover the root cause behind a caller’s interest in travel insurance and align their needs with the appropriate product. What we offer: We provide a competitive pay of $20.00 hourly, as well as monthly performance bonuses, GFVP, and 401k We support you through licensing exams, financially and educationally You’ll be eligible for medical, dental, and vision benefits, EAP, health and wellness programs, and more Sutherland has tremendous advancement opportunities – 80% of our frontline leaders have been promoted! Employees work remotely Full-time Advisors will bring: • Customer-centric mindset with a passion for delivering exceptional customer experiences. • The ability to provide full attention and taking time to understand the customer’s needs, asking clarifying questions as appropriate. • Ability to communicate information in a clear and concise manner. • Effective written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience. • Effective teamwork skills: willingness to help others; adaptable to team goals; builds and leverage relationships; capable of training others; displays leadership skills; assist managers with tasks • Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence. • Knowledge of principles and processes for providing quality customer service. This includes assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction. Qualifications High school diploma or GED Must have an active property and casualty or personal lines Proficiency in email, preferably MS Outlook is required 1 year of experience in a Call Center is required 1 year of experience in a Sales related role or a role with Sales aspects, is required Experience in the Insurance industry is preferred. Experience in the Travel Industry is preferred. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Drive new client acquisition in content moderation/trust & safety by managing the full sales cycle, building strategic relationships, and collaborating internally to align go-to-market strategies. | 10-15+ years in enterprise sales with 5+ years selling content moderation or trust & safety services in BPO/outsourcing, strong network in social media/e-commerce, and excellent communication and negotiation skills. | Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health Information Management, Revenue Cycle Management and Healthcare Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled back-office and front office services that span the Provider, Payer, and Healthcare IT sub verticals. We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary re-engineering methodologies and technology enabled automation. Job Description About the Role: We are seeking an experienced and dynamic Hunter (Director / A / VP level) to drive new client acquisition in the Content Moderation / Trust & Safety space across North America. This individual will play a critical role in expanding our client base by identifying, qualifying, and closing strategic deals with digital platforms, tech companies, and social media businesses. The ideal candidate has a proven track record in enterprise sales, particularly in outsourcing, BPO, or managed services within the content moderation, digital operations, or trust & safety domains. 1. New Business Acquisition (60%) • Identify, prospect, and acquire new logos in the content moderation / trust & safety domain. • Create and execute a strategic go-to-market plan targeting high-potential accounts in social media, e-commerce, gaming, and other relevant verticals. • Develop and present winning proposals, RFP responses, and commercial models. • Manage the entire sales cycle - from lead generation to contract closure. 2. Market Intelligence & Solutioning (15%) • Collaborate with pre-sales, solutions, and delivery teams to build tailored content moderation offerings. • Stay updated on industry trends, platform safety regulations, and competitive landscape. • Provide client feedback to refine offerings and value propositions. 3. Strategic Relationship Management (15%) • Build strong relationships with C-level and senior stakeholders at prospect organizations. • Represent the organization at industry events, conferences, and client meetings. • Act as a trusted advisor to prospects by understanding their business and operational needs. 4. Internal Collaboration & Reporting (10%) • Work closely with marketing, partnerships, and delivery teams to align go-to-market strategies. • Provide regular pipeline updates, sales forecasts, and performance metrics to leadership. • Use CRM tools (e.g., Salesforce) to manage pipeline and reporting. Qualifications • 10-15+ years of experience in enterprise sales / business development. • Minimum 5+ years selling content moderation, trust & safety, or related digital operations services in a BPO / outsourcing context. • Deep understanding of social media, UGC platforms, e-commerce, online safety, and content compliance. • Demonstrated success in acquiring large, complex deals in the North American market. • Strong network of decision-makers and influencers in target sectors. • Excellent communication, negotiation, and presentation skills. • Bachelor's degree (MBA preferred). Preferred Skills: • Exposure to global delivery models and cross-functional collaboration. • Understanding of GenAI/ML applications in moderation. • Knowledge of platform regulations: DSA, Section 230, etc. • Experience working with Trust & Safety teams in tech platforms. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Lead digital consulting projects focused on process re-engineering and customer care, develop strategies aligned with business goals, and manage client relationships. | 2-3 years consulting experience, multilingual in English and German or French, expertise in process optimization, project delivery, and strong communication skills. | We are One Sutherland - a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience, and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win. Sutherland was founded over 37 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Job Description The Sr. Associate Manager of Digital Consulting helps clients improve digital performance by analyzing their needs, developing and implementing digital strategies, managing projects, and monitoring performance against KPIs. Key responsibilities include understanding client goals, using data and technology to drive efficiency, managing project lifecycles, and communicating recommendations to stakeholders. Successful candidates possess strong analytical, communication, and project management skills, with experience in areas like digital marketing, data analytics, and cloud solutions. We are primarily searching for candidates who can speak fluent English, German and possibly French. Preference is English AND German. Key Responsibilities • Lead and deliver end-to-end process re-engineering initiatives, Customer Care, and back-office operations functions, applying design thinking, Six Sigma, industry best practices and other problem solving techniques. • Partner with clients to design and implement digitally agile, value-driven strategies that align with business goals. • Develop high-quality, executive-ready PowerPoint presentations and supporting materials to influence decision-making at senior levels. • Apply UI/UX design principles (where relevant) to improve customer and employee journey experiences, ensuring human-centric outcomes in digital transformations. • Manage digital consulting projects, including planning, governance, execution, and reporting, ensuring alignment with KPIs. • Conduct market and best-practice research to identify efficiency opportunities and emerging technology solutions. • Build strong client relationships by serving as a trusted advisor and ensuring consistent delivery excellence. Qualifications • 2 to 3 years of experience related with client project delivery in a consulting role. • Must be multilingual capability English, French and German - first preference OR English, French and Spanish • Demonstrated expertise in process re-engineering, operational assessments, and business process optimization. • Proficiency in building executive-level presentations in PowerPoint with strong storytelling and data visualization skills. • End-to-end project implementation experience in one or more of the following areas: Cloud ERP, EPM, or CRM offerings. • Exposure to UI/UX principles or experience working alongside design teams is a plus. • Excellent communication skills - oral and written - and interpersonal skills needed to quickly establish relationships of trust and collaboration. • Proven ability to contribute on multiple projects of differing scale and duration. • Willingness and ability to travel up to 40% of the time to client sites across geographies (local and international). • Strong analytical, problem-solving, and project management skills. Additional Information EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.