SurveyMonkey

Oversee and develop a customer support team, improve support processes, and collaborate cross-functionally to enhance customer satisfaction. | Experience leading teams, managing operations, and executing projects, with a focus on customer support and stakeholder collaboration. | SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for The Customer Support Manager is a dynamic role responsible for leading, mentoring, and developing a team of customer support professionals. This position includes a range of activities from day-to-day team management to strategic planning and implementation, executing projects from inception to completion, and contributing significantly to the team's success and organizational impact. What you’ll be working on • Team Leadership and Development: Oversee a team of customer support professionals, providing guidance, mentorship, and performance management to ensure high-quality service delivery. • Operational Management: Manage daily operations, ensuring efficiency, effectiveness, and adherence to company policies and standards. • Customer Experience Enhancement: Continuously seek ways to improve the customer experience, leveraging insights from customer feedback and team performance data. • Execution and Impact: Oversee and coordinate internal team projects to ensure effective implementation and alignment with departmental goals, while managing project communications and resources. • Cross-Functional Collaboration: Work closely with other departments to align support initiatives with company-wide strategies and objectives, ensuring seamless execution and impact. • Process and Quality Improvement: Identify opportunities for process optimization and quality enhancements within the support function, and lead these initiatives from concept to fruition. • Professional Development: Engage in activities and projects that contribute to professional growth, focusing on the practical application of strategic planning and execution skills. We’d love to hear from people with Leadership and Strategic Management: • 1+ years of experience leading a team, including mentoring and training. • Experience in fostering a collaborative team environment and motivating team members to achieve high performance. Operational Excellence: • Advanced knowledge of operational metrics and KPIs to gauge and improve team performance. • Ability to design and optimize support workflows and processes for maximum efficiency and effectiveness. Stakeholder Management: • Strong capabilities in managing stakeholder relationships across various levels of an organization. • Proven record of successfully collaborating with other departments to enhance customer support strategies. Change Management: • Experience leading change initiatives within customer support, ensuring smooth transitions and adoption of new technologies or processes. • Skills in managing resistance and effectively communicating change benefits to teams and stakeholders. Problem Solving: • Experience in identifying low to moderately complex problems and developing innovative solutions that enhance customer support delivery. Project Management: • Ability to manage small projects or components of larger projects, focusing on execution and team coordination. • Skills in organizing team resources effectively to meet project goals and deadlines. The base pay provided for this position ranges from $71,825.00 / year - $84,500.00 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. #LI-remote Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Develop and execute a comprehensive global search strategy integrating SEO and SEM to drive growth, manage budgets, and lead cross-functional teams. | 7+ years in search marketing, 3+ years in senior leadership, experience managing large budgets, and expertise in SEO/SEM tools and analytics. | SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for SurveyMonkey is seeking an experienced, strategic, and results-oriented Director of Search to lead our global Search engine optimization (SEO) and Search engine marketing (SEM) channels. You will develop and execute a unified, holistic Search strategy that drives sustainable traffic, conversions, and revenue growth across both paid and organic channels. You will lead the Search team and serve as the primary bridge between our technical, product, paid, and data teams. You will be leading a high-impact function with the resources and executive visibility to define the future of Search at SurveyMonkey. What you’ll be working on Develop and champion a unified, multi-year global Search strategy that maximizes traffic & conversions across both SEO and SEM, ensuring the channels work synergistically to achieve ambitious growth targets. Develop a clear, competitive POV and actionable strategy on how SurveyMonkey will achieve high visibility and conversion rates within the evolving Generative Experience Optimization (GEO) and Answer Engine Optimization (AEO) landscape. Own the global Search budget and forecasting models, ensuring the efficient allocation of multi-million dollar spend across paid channels (e.g., Google Ads, Bing) while balancing investment in organic growth initiatives. Serve as the cross-functional leader connecting Growth, Product, Engineering, Content, and Data Science teams to prioritize and align on the technical roadmap and reporting requirements (e.g., optimizing landing pages and UX for search performance). Oversee the end-to-end strategy for all Search efforts, including technical SEO implementation, keyword strategy, ad copy/content optimization, bid management, and content structuring designed for optimal consumption by Large Language Models (LLMs) and generative AI outputs. Drive a culture of continuous testing and optimization (A/B testing) across all campaigns and assets. Ensure performance excellence by leading keyword research and competitive analysis. Partner closely with the Data team to enhance attribution models and ensure the accuracy of paid signal data (tying into critical Growth data initiatives like SA360), helping us secure the most competitive pricing and get the most out of every agreement. Stay abreast of Search engine algorithm changes, industry trends, competitive landscape, and new technologies (e.g., LLM-driven search, AEO, GEO, etc). Lead, mentor, and grow the Search team, fostering collaboration and shared learning between the SEO and SEM disciplines. Provide strategic direction to the functional channel leads, ensuring optimized daily performance and campaign alignment. Manage search marketing budgets and tools, directing vendor and platform relationships (e.g., Google) to drive strategic objectives and deliver maximum value. We’d love to hear from people with 7+ years of experience in Search marketing; 3+ years in a senior leadership role overseeing both SEO and SEM functions, in a high-growth B2B and SaaS environment. Track record of driving significant, measurable growth in organic traffic and managing multi-million dollar global SEM budgets, driving conversions. Experience in building, managing, and mentoring entire Search teams. Bachelor’s degree in Marketing, Business, or related field (Master’s preferred). Understanding of the interdependencies between technical SEO, content, paid strategy, and the rapidly evolving landscape of Generative Experience Optimization (GEO), Answer Engine Optimization (AEO), and Large Language Models (LLMs). Excellent ability to communicate complex technical requirements, channel performance, and holistic Search strategy to non-technical stakeholders and executive leadership. Strong understanding of web development technologies, site architecture, and the technical requirements for large-scale, enterprise-level SEO. Highly proficient in data analysis and using data signals (like SA360) to drive precise budget allocation and strategic channel optimization. Expert in SEO tools (e.g. Ahrefs, Screaming Frog) and analytics (Google Analytics/GA4, Search Console). The base pay provided for this position ranges from $177,395 / year - $240,005 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution. While this role is remote, it may require in-person participation. You will be encouraged to attend company events throughout the year. These events will take place at a designated SurveyMonkey office or location. #LI-remote Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Define and lead product strategy for core platform features, integrate AI/ML, collaborate with engineering and design teams, and drive key user engagement metrics. | 5-7 years of product management experience, strong AI/ML interest or experience, analytical skills, excellent communication, and ability to lead cross-functional teams. | SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for Are you a product leader who loves to build and ship? We're looking for a Senior Product Manager to own a core part of the SurveyMonkey platform. You will be responsible for defining the future of how millions of users create, distribute, and analyze surveys. You'll drive the product strategy for our survey authoring experience, from building intuitive smart features to enabling seamless multi-user collaboration. We're looking for a builder who has a passion for AI and a bias for action, ready to make a significant impact on our most foundational product. What you’ll be working on Define and lead the product strategy for a critical area of our core platform, such as the survey authoring canvas, distribution channels, or response collection and analysis. Identify and champion opportunities to integrate AI/ML to make our products smarter. You could work on anything from AI-powered question suggestions to automated analysis of open-ended text responses. Partner closely with engineering, design, and data science to scope, build, and launch new features. You'll use your influence to align stakeholders and move projects forward at high velocity. You'll be accountable for defining, prioritizing, and executing against a roadmap that drives key metrics like survey send rates, user engagement, and retention. You will build and evolve features that enable seamless collaboration and sharing, empowering multiple users and teams to work together on surveys. We’d love to hear from people with 5-7 years of product management experience, with a track record of building and shipping successful products. Experience or strong interest in AI/ML, with the ability to identify and leverage new technologies to solve user problems. A "builder" mindset with a passion for designing elegant and intuitive user experiences for complex workflows. An entrepreneurial spirit and comfort in ambiguity, with a proven ability to lead a cross-functional team toward ambitious goals. Deep analytical skills and the ability to make data-informed decisions about prioritization and trade-offs. Excellent communication skills and the ability to articulate a clear product vision to a wide range of audiences The base pay provided for this position ranges from $141,950 / year - $167,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. #LI-remote Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Drive product roadmap execution for core survey authoring and analysis features, collaborate with design, engineering, and data science teams, and use data to inform product decisions. | 3-4 years of SaaS product management experience, strong analytical skills, interest in AI, and excellent communication and collaboration abilities. | SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for Are you a builder with a passion for crafting amazing user experiences? We are looking for a highly motivated Product Manager II to join our Core Products team. You will play a hands-on role in improving our foundational platform, directly impacting how our users author, distribute, and analyze surveys. This role is perfect for someone who loves to solve problems, is eager to learn, and wants to contribute to a product with millions of users. You'll get to work on the most fundamental parts of our business, from the ground up, in a fast-paced and collaborative environment. What you’ll be working on Contribute to and execute a product roadmap focused on our core survey authoring and analysis experiences. You'll work on feature improvements that directly impact how users build, share, and get value from their surveys. Work with design, engineering and data science to explore and implement AI/ML features that make our users' lives easier and their data more insightful. Translate customer needs into product requirements, user stories, and acceptance criteria. You'll drive the day-to-day execution to deliver high-quality features that solve real problems. Help build and improve features that enable users to collaborate more effectively within SurveyMonkey, focusing on making multi-user dynamics intuitive and seamless. Use quantitative data (e.g., from Amplitude, SQL) and qualitative user feedback to measure feature performance, identify opportunities, and make recommendations for future development. We’d love to hear from people with 3-4 years of SaaS product management experience. Strong interest in AI and a willingness to quickly learn about new technologies and their applications. A curious, positive attitude and the ability to drive toward ambitious goals with urgency and agency Proven analytical and problem-solving skills, with a love for using data to validate and inform decisions. Excellent communication and collaboration skills, with a track record of working effectively with engineering and design teams. The base pay provided for this position ranges from $119,000 / year - $140,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. #LI-remote Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Define and lead product strategy for core platform features, integrate AI/ML, collaborate with engineering and design teams, and drive key user engagement metrics. | 5-7 years of product management experience, strong AI/ML interest or experience, analytical skills, excellent communication, and ability to lead cross-functional teams. | SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for Are you a product leader who loves to build and ship? We're looking for a Senior Product Manager to own a core part of the SurveyMonkey platform. You will be responsible for defining the future of how millions of users create, distribute, and analyze surveys. You'll drive the product strategy for our survey authoring experience, from building intuitive smart features to enabling seamless multi-user collaboration. We're looking for a builder who has a passion for AI and a bias for action, ready to make a significant impact on our most foundational product. What you’ll be working on Define and lead the product strategy for a critical area of our core platform, such as the survey authoring canvas, distribution channels, or response collection and analysis. Identify and champion opportunities to integrate AI/ML to make our products smarter. You could work on anything from AI-powered question suggestions to automated analysis of open-ended text responses. Partner closely with engineering, design, and data science to scope, build, and launch new features. You'll use your influence to align stakeholders and move projects forward at high velocity. You'll be accountable for defining, prioritizing, and executing against a roadmap that drives key metrics like survey send rates, user engagement, and retention. You will build and evolve features that enable seamless collaboration and sharing, empowering multiple users and teams to work together on surveys. We’d love to hear from people with 5-7 years of product management experience, with a track record of building and shipping successful products. Experience or strong interest in AI/ML, with the ability to identify and leverage new technologies to solve user problems. A "builder" mindset with a passion for designing elegant and intuitive user experiences for complex workflows. An entrepreneurial spirit and comfort in ambiguity, with a proven ability to lead a cross-functional team toward ambitious goals. Deep analytical skills and the ability to make data-informed decisions about prioritization and trade-offs. Excellent communication skills and the ability to articulate a clear product vision to a wide range of audiences The base pay provided for this position ranges from $141,950 / year - $167,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. #LI-remote Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Drive product roadmap execution for core survey authoring and analysis features, collaborate with design, engineering, and data science teams, and use data to inform product decisions. | 3-4 years of SaaS product management experience, strong analytical skills, interest in AI, and excellent communication and collaboration abilities. | SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for Are you a builder with a passion for crafting amazing user experiences? We are looking for a highly motivated Product Manager II to join our Core Products team. You will play a hands-on role in improving our foundational platform, directly impacting how our users author, distribute, and analyze surveys. This role is perfect for someone who loves to solve problems, is eager to learn, and wants to contribute to a product with millions of users. You'll get to work on the most fundamental parts of our business, from the ground up, in a fast-paced and collaborative environment. What you’ll be working on Contribute to and execute a product roadmap focused on our core survey authoring and analysis experiences. You'll work on feature improvements that directly impact how users build, share, and get value from their surveys. Work with design, engineering and data science to explore and implement AI/ML features that make our users' lives easier and their data more insightful. Translate customer needs into product requirements, user stories, and acceptance criteria. You'll drive the day-to-day execution to deliver high-quality features that solve real problems. Help build and improve features that enable users to collaborate more effectively within SurveyMonkey, focusing on making multi-user dynamics intuitive and seamless. Use quantitative data (e.g., from Amplitude, SQL) and qualitative user feedback to measure feature performance, identify opportunities, and make recommendations for future development. We’d love to hear from people with 3-4 years of SaaS product management experience. Strong interest in AI and a willingness to quickly learn about new technologies and their applications. A curious, positive attitude and the ability to drive toward ambitious goals with urgency and agency Proven analytical and problem-solving skills, with a love for using data to validate and inform decisions. Excellent communication and collaboration skills, with a track record of working effectively with engineering and design teams. The base pay provided for this position ranges from $119,000 / year - $140,000 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. #LI-remote Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Develop and maintain frontend UI components and collaborate with ML engineers to deploy and monitor machine learning models in production. | 5+ years engineering experience with frontend and MLOps, 3+ years Python backend and AWS for ML deployment, proficiency in React/TypeScript, and familiarity with Docker and Kubernetes. | SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for At SurveyMonkey, we are seeking a Senior Full-stack (Frontend & MLOps) Software Engineer who can contribute to both the product-facing frontend and the operationalization of machine learning models. In this role, you will design and implement user-friendly interfaces while also collaborating closely with data scientists and ML engineers to ensure models are deployed, monitored, and scaled effectively in production. This is a hands-on position where you’ll work across the stack and help bridge the gap between user experience and ML infrastructure. What you’ll be working on Build and maintain responsive, reusable, and performant UI components. Work with designers and product managers to translate requirements into intuitive user experiences. Integrate frontend applications with APIs and ML-driven services. Ensure accessibility, security, and performance best practices in frontend code. Collaborate with data scientists to productionize ML models. Implement and maintain CI/CD pipelines for ML workflows. Contribute to model monitoring, data validation, and alerting systems. Support automation of model deployment, retraining, and versioning processes.Troubleshoot and resolve issues across ML infrastructure and frontend integrations. We’d love to hear from people with 5+ years of professional engineering experience, with exposure to both frontend and DevOps/MLOps domains. 3+ years of ML engineering experience using Python 3 in backend development and AWS for model deployment/serving. Strong proficiency in frontend technologies (React, TypeScript, JavaScript, HTML, CSS). Familiarity with CI/CD pipelines, containers (Docker), and orchestration (Kubernetes). Understanding of MLOps concepts such as model deployment, monitoring, and lifecycle management. Hands-on experience with AWS. Strong collaboration skills and ability to work effectively with cross-functional teams. Good documentation skills. #LI-remote Why SurveyMonkey? We’re glad you asked At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life. We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia. We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Serve as a trusted business partner to senior stakeholders, translating complex data into actionable insights. Collaborate with cross-functional teams to shape go-to-market strategy and drive execution across key growth initiatives. | Candidates should have 3+ years of experience in business operations, strategy, or data analytics, ideally in a product-led environment. Strong Excel and moderate SQL proficiency, along with excellent communication skills, are essential. | SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips. Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com. What we’re looking for We’re looking for a Senior Strategy & Business Operations Analyst to join our Go-To-Market team, supporting SurveyMonkey’s Self-Serve business. In this high-impact, highly visible role, you’ll act as a strategic partner to senior leaders across product, marketing, BI/DE, and finance—helping to uncover insights, solve complex business challenges, and drive execution across key growth initiatives. This is a unique opportunity to work on some of the company’s most critical levers, offering a steep learning curve, cross-functional exposure, and a direct connection between your work and company-wide outcomes. What you’ll be working on Serve as a trusted business partner to senior stakeholders across the Self-Serve org, translating complex data into clear, actionable insights. Collaborate closely with the product team on control/treatment experiments, such as new feature rollouts, price changes, and usage limits, by analyzing the financial impact of tests and providing a go/no-go recommendation on whether initiatives should be scaled across the business. Partner cross-functionally with marketing, BI/DE, and finance teams to shape go-to-market strategy, uncover growth opportunities, and address business risks. Build scalable reporting and frameworks to monitor KPIs such as signups, conversion rates, AOV, LTV, ARR, and bookings. Drive quarterly forecasts, annual planning, and long-range modeling in partnership with Finance, aligning financial targets with strategic objectives. Contribute to executive and Board-level deliverables by synthesizing performance drivers, risks, and recommendations. Lead or support high-impact initiatives to improve business performance, often with limited structure or precedent. We’d love to hear from people with 3+ years of experience in business operations, strategy, data analytics, or FP&A—ideally in a product-led or growth-oriented environment. Demonstrated strength in cross-functional collaboration and stakeholder management, with a proactive and solutions-oriented approach. Advanced Excel proficiency is required—including experience with dynamic modeling, scenario planning, index/match/lookups, pivot tables, and nested formulas. Moderate SQL proficiency is required—you should be comfortable using existing data tables to access information. You’re comfortable navigating data tables, writing queries with joins, filters, and aggregations to independently explore questions and derive insight. Strong financial and business acumen, with the ability to connect performance metrics to strategic outcomes. Excellent written and verbal communication skills—able to influence across levels by simplifying the complex. A continuous improvement mindset—always looking to automate, optimize, and challenge the status quo. The base pay provided for this position ranges from $101,150 / year - $136,850 / year depending on the geographic market and assuming a full-time schedule. Actual base pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience. Bonuses and commissions may also be offered as part of the total compensation package, in addition to a competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits. #LI-remote Why SurveyMonkey? We’re glad you asked SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund. Our commitment to an inclusive workplace SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.