Sureify

Serve as primary technical owner for enterprise SaaS implementations, facilitating discovery and solution design with clients. | 4–6 years experience in enterprise software implementation or technical business analysis, bachelor's degree, proficiency in REST APIs, SQL, and Agile. | About Us At Sureify we’re helping a large and critical industry -- life insurance -- modernize and innovate. We have built a platform, enabling a core suite of digital solutions for some of the world’s leading insurance companies. We’re passionate about enhancing customer experiences and driving growth through cutting-edge technology. Position Summary We are seeking a client-facing Technical Solution Lead to join our Professional Services organization. This role serves as the day-to-day technical solution owner for enterprise SaaS implementations, partnering closely with clients to translate business objectives into implementation-ready solutions. The Technical Solution Lead works alongside a Project Delivery Lead and is supported by Senior Architects, Business Analysts, and Technical Business Analysts. While Senior Architects provide architectural governance and make complex design decisions, the Technical Solution Lead owns the day-to-day technical solutioning effort throughout the implementation lifecycle. This role is ideal for someone with strong technical analysis and client-facing consulting skills who aspires to become a Solution Architect. What You'll Do Client Solution Leadership Serve as the primary, day-to-day technical leader for a client implementation. This role is dedicated to one client at a time, allowing you to focus 100%. Facilitate technical discovery and solution design working sessions with client stakeholders. Partner with the client's architects, business analysts, and technology teams to define implementation approaches. You'll be able to collaborate with a Sureify Senior Architect as needed. Review and approve agile stories produced by Business Analysts and Technical Business Analysts to ensure business requirements are accurately translated for the engineering team. Solution Design & Analysis Decompose business requirements into implementation-ready user stories. Define API integrations, data mappings, validation rules, and business processes. Identify technical risks, assumptions, and dependencies early in the project lifecycle. Produce high-quality solution documentation and implementation guidance. Delivery Partnership Partner closely with the Project Delivery Lead to ensure solution readiness throughout delivery. Collaborate with Business Analysts and Technical Business Analysts to refine requirements. Support engineering teams by clarifying functional and technical requirements. Escalate complex architectural decisions to Senior Architects while independently driving day-to-day solution definition. Quality & Continuous Improvement Leverage consistent solution design standards for your implementation by consulting with Senior Architects on patterns established at other clients. Leverage AI-assisted tools to improve documentation, requirements decomposition, and solution quality. Contribute to Sureify’s best practices in the form of lessons learned and reusable delivery assets. Required Qualifications Excellent written and verbal communication skills. 4–6 years of experience in enterprise software implementation, solution consulting, technical business analysis, or solution architecture. Experience working with enterprise SaaS platforms. Strong understanding of REST APIs, JSON, data integration, and SQL. Experience translating business requirements into technical solutions. Comfortable with facilitating working sessions with technical and business stakeholders. Experience working directly with software engineering teams. Exposure to cloud platforms such as AWS or Azure. Experience working in Agile software delivery environments. Bachelor's degree. Preferred Qualifications Experience in the Life & Annuity insurance industry. Experience working in Fintech, Insurtech, technology consulting, or at an insurance carrier or financial services firm. Familiarity with policy administration systems, identity providers, data middleware, and digital servicing portals. Experience using AI tools to improve solution design or delivery processes. Success in This Role Within your first year, you will: Be the day-to-day technical leader for a major new enterprise client. Build trusted relationships with the client's technical and program management staff. Produce implementation-ready solution designs with minimal oversight. Partner with a Senior Architect to focus on architectural governance and complex technical decisions. Improve delivery quality through better requirements decomposition and solution clarity. Help scale our delivery organization through consistent, repeatable leadership. What Makes This Role Unique Unlike a traditional Business Analyst or Solution Architect, the Technical Solution Lead owns the day-to-day technical solutioning effort throughout an implementation. You will spend much of your time collaborating directly with clients—leading working sessions, solving technical challenges, defining APIs and client-side integrations, overseeing data mappings, and ensuring our engineering teams have everything they need to build successfully. If you enjoy solving complex business problems, working closely with customers, and aspire to become a Solution Architect, this role provides an exceptional career path. Base annual salary $135,000—$170,000 USD Our Guiding Principles Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us. Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law. If you are a California resident, please be aware Sureify collects personal information from you during the application process, which may include your name, contact details, employment history, and educational background, in accordance with the California Consumer Privacy Act (CCPA). We use this information solely to evaluate your candidacy for employment and may share it with internal hiring personnel as needed.

Triage and translate technical issues between clients, vendors, and engineering teams while performing initial investigations using SQL and log analysis. | At least 2 years technical support or IT operations experience, proficiency with web applications, APIs, SQL, AI tools, and a bachelor's degree. | Role Overview Sureify is looking for an organized, curious Technical Support Analyst to join our Client Support Services team. This role is for someone who wants to be at the intersection of client support, technical investigation, and operations. In today's evolving tech landscape, the most effective support professionals are multi-disciplinary — capable of bridging client business flows and internal technical execution. Your primary mission is to ensure that issues raised in multi-vendor environments are clearly understood, documented, and routed to the right teams. You are the technical translator who makes sure nothing is lost between what the client describes and what our engineers need to act on to resolve the issue. Key Responsibilities Multi-Vendor Triage & Translation: Participate in triage calls involving clients and 3rd-party vendors. Analyze reported issues and determine if the reported issue falls within Sureify systems or an external partner and direct the resolution path accordingly. Investigation and Analysis: Go beyond note-taking by performing initial investigation of issues by querying data and reviewing logs. You'll use SQL (or similar tools) to pull information from databases, and add technical context to your tickets. Ticket Creation: Translate client discussions into clear, actionable internal tickets for both Project/Development and Production/Support. Global Coordination: Facilitate hand-offs with our India-based engineering teams, including occasional early-morning syncs to align overnight progress with US client priorities. Internal Documentation Management: Design and structure our Professional Services Confluence sites. This includes organizing the site structure, maintaining page content, and keeping our internal "source of truth" accurate and easy to navigate. Client Satisfaction: Own the end-to-end process for customer satisfaction surveys and feedback loops. This includes facilitating surveys, analyzing response data, and presenting actionable insights to leadership to improve our service delivery. Customer Operations: Take ownership of customer operations projects, such as support portals - gathering requirements, defining scope and delivering solutions to internal teams for ongoing operations. Qualifications & Requirements Experience: 2+ years of experience in technical support, IT operations, coordination, or a data-adjacent role. Technical Foundation (Required): A working understanding of how web applications and APIs work, and the ability to do basic troubleshooting (reading logs, inspecting API responses, recognizing common error patterns). Querying Skills: Hands-on exposure to SQL is required. Familiarity with JQL (Jira) and NRQL (New Relic) is a plus — if you haven't used them, you should be comfortable picking them up quickly. AI-Augmented Workflow (Required): You should be a regular, proficient user of AI tools in your day-to-day work. We treat AI as a force multiplier for accuracy, speed, and technical depth, and we expect everyone on the team to do the same. Education: Bachelor's degree in Information Systems, Computer Science, Business, or a related field — or equivalent practical experience. Location & Hours: Must be based in US Eastern or Central Time. Your standard day will overlap with Pacific Time client meetings, and you'll occasionally take early-morning calls (roughly 7–8 AM ET) to sync with our India team during their evening hours. As with most support teams, there may be occasional shift adjustments to cover critical production needs, but this is not a 24x7 on-call role. Mindset: Proactive, organized, and analytical. You take ownership of follow-ups, close the loop after meetings, and exercise good judgment about when to escalate versus dig deeper yourself. Communication: Clear written and verbal communication — you'll be the bridge between clients, vendors, and engineers, so being concise and precise matters. Base annual salary $66,000—$88,000 USD Our Guiding Principles Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us. Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law. If you are a California resident, please be aware Sureify collects personal information from you during the application process, which may include your name, contact details, employment history, and educational background, in accordance with the California Consumer Privacy Act (CCPA). We use this information solely to evaluate your candidacy for employment and may share it with internal hiring personnel as needed.