Superhuman

Manage and optimize renewal operations programs and processes to ensure scalable and measurable customer success outcomes. | Requires 4+ years in go-to-market or customer success operations with hands-on SaaS renewal program management and tool configuration experience. | Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team's scheduled collaboration weeks. Managers will determine in-person time according to business needs. The Opportunity As a CS Operations Manager, Renewals Programs, you will own the end-to-end operational infrastructure behind Superhuman's renewal motion. You will design the programs, processes, and tooling that make renewals consistent, measurable, and scalable across every segment of our business. This is a generalist CS Operations Manager role with renewals as your primary and immediate area of ownership. You will be expected to own your own tool configuration and bring the operational self-sufficiency to execute without a systems team behind you. In this role, you will: • Build and own the auto-renew program for eligible accounts: eligibility criteria by segment, workflow configuration, exception handling, and ongoing monitoring • Design, configure, and iterate on renewal email cadences in Outreach: timing logic, segment-specific messaging, and performance tracking in coordination with Lifecycle Marketing • Define and operationalize segment-specific renewal strategies across SMB, CMM, and ENT: escalation thresholds, CSM involvement triggers, and differentiated renewal motions by account type • Own partner renewal operations: process design, accountability tracking, and exception management for channel partner renewal flows • Maintain the renewal playbook, escalation paths, and exception decision framework across all segments • Support renewal forecasting accuracy in partnership with CS Analytics: close date hygiene, renewal category field maintenance, and pipeline data quality • Act as the primary CS Ops point of contact for renewal-related work across Sales, Lifecycle Marketing, Finance, and the GTM tools team Qualifications • Has 4+ years of experience in go-to-market operations, with a strong preference for customer success or renewals-focused roles • Has hands-on experience designing and running operational programs in a SaaS environment, not just supporting them • Has experience with Outreach, Salesforce, and at least one CS platform (Hook, Gainsight, ChurnZero, or similar); comfortable building and configuring tools directly without a systems team behind them • Has experience with renewal or lifecycle program management: auto-renew logic, segment-specific playbooks, partner renewal flows, or similar • Has strong process design instincts: can look at an informal, person-dependent motion and turn it into a documented, repeatable system • Has a data-driven mindset: uses renewal rate data, pipeline accuracy metrics, and program performance signals to iterate and improve • Has the ability to work cross-functionally and communicate clearly with CS leadership, Finance, and RevOps stakeholders • Has strong project management and prioritization skills: comfortable managing multiple workstreams simultaneously in a fast-moving environment • Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and Benefits Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: • Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) • Disability and life insurance options • 401(k) and RRSP matching • Paid parental leave • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) • Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, so base pay may vary by location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined by compensation zone and may be modified in the future. We encourage you to apply At Superhuman, we value our differences, and we encourage all to apply-especially those whose identities are traditionally underrepresented in tech organizations.

Research, pitch, write, edit, and collaborate on a daily AI and tech newsletter to engage and educate readers. | Minimum 2 years writing experience, strong research and editing skills, interest in AI, and ability to meet daily deadlines. | Please Note: Only candidates with a minimum of 2 years of professional writing experience will be considered for this role. About Superhuman Superhuman is one of the biggest technology newsletters in the world with 1 Million + readers. Our readers are typically mid to senior level business professionals who want to stay ahead of the curve on AI and Tech. Our mission is to become the biggest newsletter publisher in the Tech industry by creating the most trusted source of information and insights for millions of readers around the world. Journalists and editors from publications like NBC and BBC work at Superhuman. About the role We’re looking to hire a full-time newsletter writer for our content team. The role will include researching and writing the daily newsletter and educating our readers on what’s happening in AI and the broader tech industry. You don’t have to be an expert in AI but you should be interested and willing to learn about it. A technical background or experience writing about tech is a plus. What’s in it for you This is a chance for you to accelerate your career by a decade. We’ll give you the platform to build and lead the content function at one of the fastest growing newsletter media companies in the world. You’ll also get access to top-tier mentorship and you’ll be working directly with a founding team that has built eight and nine figure companies. We believe strongly in coaching and promoting from within. You will also be compensated very competitively. You will also get access to interview top industry leaders like Marc Benioff (CEO, Salesforce), Aaron Levie (CEO, Box), Mike Krieger (Cofounder, Instagram), and more. What you’ll be doing • Research: You’ll keep a keen eye on what’s happening in AI across multiple domains, ranging from business news to research breakthroughs. This means you’ll be sifting through a stream of news, tweets, and articles to identify stories that will resonate with our readers. • Pitching: You’ll pitch what story angles we should lead with daily and what each section in the newsletter should cover. • Writing: Write a compelling ~1,000 word newsletter with 4-5 sections covering notable events and insights across AI. We don’t just inform our readers, we also make our writing fun and accessible for people of all professional backgrounds to enjoy. • Editing: Proofread, fact check, edit, and rewrite sections of the newsletter to meet our standards for tone and voice. • Collaborating: You won’t be in it alone. You’ll be working with team members who will help you research, write, and edit content everyday. This means you’ll have to work with other team members and use our content management system. Requirements • Minimum 2 years experience in content writing, reporting, editing, or journalism. • Experience with newsletters is a plus. • Experience in writing about tech, business, or AI is also a plus. • Knowledge of AI is not mandatory, but you should be interested and willing to geek out and learn about AI. None of our writers had any previous knowledge of AI but we’ve helped them scale up and deliver insightful content in a matter of weeks. • Strong research, writing, fact checking, and editing skills. • Compelling writing style. Your writing shouldn’t just inform, it should also entertain the reader and keep them coming back for more. • Strong organizational and timekeeping skills are important to make sure the newsletter goes out on time every day. • Passion about our mission to educate our readers about AI. We’re not missionaries looking to make a quick buck - we genuinely believe that AI has the potential to transform our readers’ lives and careers. • Ambitious, resourceful and driven. You set big goals and you put in the effort to exceed them. You want to achieve big things in your life and career. Compensation: • Salary of $65,000 to $85,000 based on skill, experience, and past performance. • Fully remote. • Medical benefits that cover health, medication, vision and dental.