Superhuman

Designing and implementing high-impact solutions for enterprise customers, guiding platform best practices, and acting as a trusted technical advisor. | Over 5 years of experience in customer-facing technical roles, with strong knowledge of complex software solutions, enterprise processes, and troubleshooting. | The Opportunity As a Coda Solutions Architect, you will combine elements of product management, process optimization, solution design, and technical implementation and troubleshooting skills. In this role, you will partner with our largest enterprise customers to design, build, and implement high-impact solutions that drive business outcomes. Coda Solutions Architects help organizations unlock the full potential of Coda through expert consulting, hands-on solution development, and process alignment. You’ll collaborate closely with cross-functional teams within the customer’s organization to understand their workflows, identify opportunities for transformation, and deliver scalable Coda Docs and systems tailored to their needs. From architecting custom solutions to guiding implementation efforts, you’ll be a trusted advisor focused on delivering business value through Coda’s flexible platform. You’ll play a critical role in enabling customer success by delivering strategic, project-based services that drive adoption and long-term impact. This includes working alongside our Customer Success team to support significant initiatives, act as a technical advisor, and deliver best practices that ensure the successful deployment of Coda within complex environments. In this role, you will: • Design and deliver custom solutions based on ongoing discovery and custom scopes of work. • Partner with customers to understand their business needs, providing guidance and pushing back when appropriate. • Own the solution journey from problem definition through launch and maintenance. • Guide new and existing customers in platform best practices when building out new use cases. • Audit existing use cases and provide suggestions for optimization, performance improvements, and future-state compatibility. • Act as a trusted partner in creating, streamlining, and optimizing critical business processes. • Work cross-functionally with customer stakeholders across a wide range of seniority and technical acumen. • Collaborate with other Solutions Architects to develop in-house playbooks and best practices. • Collaborate with sales and customer success teams to develop and optimize plays. • Collaborate with Coda’s product team to give guidance on the product vision and roadmap. • We’re a quickly evolving team, and you’ll likely have the opportunity to help shape our future state. Qualifications • 5+ years of experience in a customer-facing technical role, such as Technical Account Management, Solutions Architect/Engineering, or Technical Support, ideally within an enterprise SaaS or productivity software environment. • Ability to build strong relationships with a diverse set of customer stakeholders, understand their needs and goals, and identify and implement creative solutions. • A demonstrable track record of technical curiosity and experience learning highly complex/customizable software solutions. • Technical knowledge spanning a range of topics, including: • Database architecture, API familiarity, low- and no-code tools, and Excel/Sheets or another formula language. • Strong experience with highly complex software solutions. • Generalist knowledge, with experience in learning new technical concepts or languages quickly. • Proficiency in troubleshooting and debugging complex software systems. • Proven track record of managing and resolving technical issues for large, enterprise-level customers. • Ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders (both internal and external). • Strong understanding of enterprise business processes, including project management, workflow automation, collaboration, and data management. • Previous experience in digital transformation and/or organizational change management a plus. • Previous experience building complex Coda docs is preferred; in lieu of Coda experience, similar low/no-code tools like Airtable or Zapier may be considered. • Previous experience owning end-to-end process a plus. • Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments. Compensation and Benefits Superhuman offers all team members competitive pay along with a benefits package encompassing the following and more: • Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) • Disability and life insurance options • 401(k) and RRSP matching • Paid parental leave • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) • Annual professional development budget and opportunities Superhuman takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations. Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future. The expected “On Target Earnings” (OTE) for this role are outlined below and may be modified in the future. United States: Zone 1: $184,000 – $230,000 OTE/year (USD) Zone 2: $166,000 – $205,000 OTE/year (USD) Canada: Zone 1: $176,000 – $240,000 OTE/year (CAD) The commission portion for this role will be 20% of the On-Target Earning (OTE). For more information about our compensation zones and locations where we currently support employment, please refer to this page. If a location of interest is not listed, please speak with a recruiter for additional information. We encourage you to apply At Superhuman, we value our differences, and we encourage all to apply—especially those whose identities are traditionally underrepresented in tech organizations. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law. Superhuman is an equal opportunity employer and a participant in the US federal E-Verify program (US). We also abide by the Employment Equity Act (Canada). #LI-Hybrid

Research, pitch, write, edit, and collaborate on a daily AI and tech newsletter to engage and educate readers. | Minimum 2 years writing experience, strong research and editing skills, interest in AI, and ability to meet daily deadlines. | Please Note: Only candidates with a minimum of 2 years of professional writing experience will be considered for this role. About Superhuman Superhuman is one of the biggest technology newsletters in the world with 1 Million + readers. Our readers are typically mid to senior level business professionals who want to stay ahead of the curve on AI and Tech. Our mission is to become the biggest newsletter publisher in the Tech industry by creating the most trusted source of information and insights for millions of readers around the world. Journalists and editors from publications like NBC and BBC work at Superhuman. About the role We’re looking to hire a full-time newsletter writer for our content team. The role will include researching and writing the daily newsletter and educating our readers on what’s happening in AI and the broader tech industry. You don’t have to be an expert in AI but you should be interested and willing to learn about it. A technical background or experience writing about tech is a plus. What’s in it for you This is a chance for you to accelerate your career by a decade. We’ll give you the platform to build and lead the content function at one of the fastest growing newsletter media companies in the world. You’ll also get access to top-tier mentorship and you’ll be working directly with a founding team that has built eight and nine figure companies. We believe strongly in coaching and promoting from within. You will also be compensated very competitively. You will also get access to interview top industry leaders like Marc Benioff (CEO, Salesforce), Aaron Levie (CEO, Box), Mike Krieger (Cofounder, Instagram), and more. What you’ll be doing • Research: You’ll keep a keen eye on what’s happening in AI across multiple domains, ranging from business news to research breakthroughs. This means you’ll be sifting through a stream of news, tweets, and articles to identify stories that will resonate with our readers. • Pitching: You’ll pitch what story angles we should lead with daily and what each section in the newsletter should cover. • Writing: Write a compelling ~1,000 word newsletter with 4-5 sections covering notable events and insights across AI. We don’t just inform our readers, we also make our writing fun and accessible for people of all professional backgrounds to enjoy. • Editing: Proofread, fact check, edit, and rewrite sections of the newsletter to meet our standards for tone and voice. • Collaborating: You won’t be in it alone. You’ll be working with team members who will help you research, write, and edit content everyday. This means you’ll have to work with other team members and use our content management system. Requirements • Minimum 2 years experience in content writing, reporting, editing, or journalism. • Experience with newsletters is a plus. • Experience in writing about tech, business, or AI is also a plus. • Knowledge of AI is not mandatory, but you should be interested and willing to geek out and learn about AI. None of our writers had any previous knowledge of AI but we’ve helped them scale up and deliver insightful content in a matter of weeks. • Strong research, writing, fact checking, and editing skills. • Compelling writing style. Your writing shouldn’t just inform, it should also entertain the reader and keep them coming back for more. • Strong organizational and timekeeping skills are important to make sure the newsletter goes out on time every day. • Passion about our mission to educate our readers about AI. We’re not missionaries looking to make a quick buck - we genuinely believe that AI has the potential to transform our readers’ lives and careers. • Ambitious, resourceful and driven. You set big goals and you put in the effort to exceed them. You want to achieve big things in your life and career. Compensation: • Salary of $65,000 to $85,000 based on skill, experience, and past performance. • Fully remote. • Medical benefits that cover health, medication, vision and dental.