Supabase

Lead and develop a global team of customer success advisors, collaborate across teams, and ensure successful customer outcomes. | 6+ years in solutions architecture or similar, 2+ years in team leadership, strong relational database skills, experience with web frameworks, and excellent communication skills. | Job Description: • Hire, coach, and grow a global team of CSAs who serve as trusted technical advisors to our customers. • Collaborate with Sales, Product, and Engineering to define and scale the CSA motion across the full customer journey—from discovery through adoption and renewal. • Create structured onboarding, training, and development plans for CSAs to level up in technical storytelling, Postgres optimization, and customer success strategy. • Ensure CSAs consistently deliver successful outcomes, unblock adoption, and drive value for paid Team and Enterprise accounts. • Work directly with strategic customers when needed—especially during complex escalations, architectural deep dives, or critical onboarding milestones. • Lead and review technical discovery led by CSAs to uncover business and technical objectives, set appropriate expectations of the Supabase platform, and define the criteria for success. • Guide CSAs in designing and presenting platform demonstrations tailored to high-value customers. • Support your team in defining and executing proof-of-value scopes that balance business outcomes with low-friction onboarding. • Help your team build detailed account plans focused on both short-term adoption and long-term expansion opportunities. • Coach CSAs to act as internal and external champions of Supabase, building trust with customers through consistency, clarity, and deep product expertise. Requirements: • 6+ years of experience in Solutions Architecture, Technical Account Management, or Database Engineering. • 2+ years of people management or team leadership experience, ideally in a high-growth, technical startup environment. • Strong background with relational databases (PostgreSQL preferred), with a deep understanding of schema design, indexing, and query performance. • Hands-on experience building modern web applications using frameworks like React, Svelte, Vue, or Node.js. • Clear, confident technical communicator and storyteller. Must be able to distill complex technical topics into actionable outcomes for customers and team members alike. • Experience navigating stakeholder alignment, conflict resolution, and collaborative problem-solving across teams. • Familiarity with tools such as HubSpot, BigQuery, and internal BI dashboards. Benefits: • Fully Remote • ESOP • Tech Allowance • Health Benefits • Annual Off-Sites • Flexible Work • Professional Development

Provide timely developer support, triage support cases, reproduce issues, and collaborate with product and engineering teams. | 3+ years developer support experience, proficient in SQL and Linux, excellent communication skills, experience with GitHub Issues, and familiarity with JavaScript frameworks is a plus. | Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams. You will: • Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions. • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. • Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues). • Identify where internal tooling might be developed or obtained to improve support efficiency. • Reproduce issues, create test cases and improve test coverage, if you have experience with testing. You are: • Experienced in customer support, with 3+ years of experience providing developer support to technical customers. • Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus. • Excellent communication skills and fluency in English. • Skilled in using Linux/Unix operating systems and the command line. • Experienced working with GitHub Issues and Discussions. • Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js. • Having a degree in Computer Science is a plus too. Timezones & Logistics • It’s a full-time position with a required location in European time zones (we don’t believe in sustainability of overnight shifts). • This position covers Monday → Friday • We’re looking for a start date in Early 2025 What We Offer • Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. • ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. • Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. • Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. • Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. • Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. • Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. About the Team Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. • 120+ team members • 35+ countries • 15+ languages spoken • $396M raised • 350,000+ community members • 20,000+ memes posted (and counting) We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities. Hiring Process We keep things simple, async-friendly, and respectful of your time: • Apply – Our team will review your application. • Intro Call – A short video chat to get to know each other. • Interviews – Up to four calls with: • Founders • Future teammates • Someone cross-functional from product, growth, or engineering (depending on the role) • Decision – We may follow up with a final question or go straight to offer. All communication is remote and we aim to move fast.