Suntory Global Spirits

Manage end-to-end OTC process, improve customer experience, and coordinate with various internal and external teams. | 3-5 years in a supply chain role, proficiency in ERP and reporting tools, bachelor's degree in business or related field, strong communication and organizational skills. | At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.  What makes this a great opportunity? At Suntory, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. The ideal candidate must be passionate about day-to-day interfacing with internal and external customers at all levels. This position will support the O2C process and focus on improving customer experience through continuous improvement efforts. The candidate must be self-directed and motivated with strong analytical, collaboration, and presentation skills to coordinate the facilitation of an effective O2C process within the applicable market. It is essential for the candidate to be able to drive cross functional accountability and guide collaboration efforts to drive service and efficiency gains in the end-to-end process. Lastly, the individual must be able identify and resolve barriers in the day-to-day order management process and escalate issues impacting the customer and business goals. Manage the end-to-end processing of OTC cycle for customer. Ensure that orders move through process with focus on accuracy, timing (SLA), automation, and limited touch from receipt through invoicing. Role Responsibilities Identify and provide “Best in Class” service experience to customers, internal sales and operations teams located within the region. Emphasis should be on both continuous improvement and enhancing the customer experience while managing cost to serve. Interface with internal and external partners, including Commercial, Logistics, R \& D, Supply Planning and Manufacturing to support the Monozukuri/Gemba program development and actioning from responses. Work in conjunction with Collaboration Manager to support the development of customer agenda including presentation data and ownership to see that follow up actions are closed off.  Understand and develop a menu of services tailored to the customer base and create structure around standard processes and communication where applicable and manage the differentiated needs though appropriate and cost-effective solutions.  Understand the Global Commercialization process and navigation of software to support other areas within the region to ensure that we are prepared for product launch/changes to avoid order delays associated with launch.  Lead, coordinate and follow up on action items in various meetings supporting the customer/distributor, leadership, and collaboration manager where applicable. Support onboard training of new staff and maintain updated SOPs as required. Manage and/or direct small to mid-size projects associated with OTC process and customer experience. Collaborate with and maintain relationships with functional groups including GBS, IT, GC, Supply Chain, Commercial and Operations, Finance, Warehouse and Transportation personnel as well as external customer contacts. Work in conjunction with all teams to manage the OTC process from order intake through invoicing for BSI distributor partners, ensuring SLA, reducing non valued workload/touches, and improving overall customer experience.  Identify and implement process opportunities to ensure accurate, effective, and timely execution of orders through OTC process to enhance the customer experience. Effectively manage RTM changes such as Direct Import changes and be able to manage those projects independently with various internal/external teams ensuring on time delivery with minimal impact to operations and customer. Facilitate onboarding training of new distributors and commercial state contacts within customer base related to communication, reporting, salesforce portal and customer collaboration site where applicable. Lead, coordinate, and follow up on action items related to bi- monthly commercial discussions, Monozukuri/Gemba meetings and Monthly Business Review (MBR) of service discussions with Sr. Leadership as well as ad hoc, WOW and project focused meetings. Ownership and execution of the communication to customers and/or sales team related to OTC processes such as monthly order launching windows, OA, OOS, allocation reporting, service reporting, etc. Standardize process for OTC to ensure uniformity and identify and implement differentiated service requirements where applicable designated by commercial. Utilize and demonstrate ability to improve processes within existing or new systems/tools such as SAP, Salesforce, Tableau, Hana, and Esker to improve efficiency and/or customer experience. Utilize reporting software such as SAP, Salesforce, Tableau, Hana, and Esker to create KPI’s (Key customer specific ones) and metrics around monthly initiatives to better monitor impact of process enhancements and help identify any other areas for improvement. Works closely with Commercial, Operations, Teams, Distributors, GBS, Finance and Supply Chain Departments in relationship to OTC processes and customer experience.Qualifications - 3 to 5 years or more experience in supply chain role (Customer Facing is a plus).- Bachelor’s degree in business related discipline or equivalent experience.- Capable of working independently on daily work activity and miscellaneous assignments and be able to organize and prioritize workload and follow-up accordingly.- Adaptable to change and show ability to manage at all levels and with different styles of leadership and or personalities.- Exhibit ability to ensure current procedures, policies, and processes are being followed, providing customer support to continuously improve ways of working, service levels, and overall customer experience. - Express ideas clearly, inform others effectively, practice attentive and active listening, and achieve mutual understanding through written and verbal communication as a competent and articulate writer of business communication, presentations, and proposals.- Demonstrate ability and willingness to work in a team environment and accomplish goals through cooperation and maintains composure under pressure of deadlines.- Exhibits a strong presence, comfortable with providing key deliverables and updates across all levels of management.- Possess a high degree of business acumen.- Embrace organizational changes within the working environment and assist others to ensure adoption.- Proficiency in ERP (SAP a plus), Microsoft project suite, Tableau, and Salesforce   Salary Range: $60,000-$75,000, along with an annual bonus, 401K match, profit sharing, and medical and wellness benefits. The salary range is commensurate with the candidate’s location, experience, and skillset. The range will vary if outside of this location.  While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines. At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

Develop and execute customer marketing strategies, manage brand campaigns, and collaborate with cross-functional teams to drive brand growth and consumer engagement. | Extensive experience in consumer, trade, or shopper marketing within FMCG or related industries, strong analytical and organizational skills, and ability to lead strategic initiatives. | At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.  What makes this a great opportunity? The GTR Customer Marketing Manager is responsible for best-in-class customer marketing, activation, and category management for the Americas region. This role requires collaboration with both Brand Marketing and Commercial contacts to execute our strategic and channel objectives in alignment with global brand plans. The role demands a relentless focus on creating and deploying comprehensive 360 campaigns driven by customer centricity to excite, engage, and convert shoppers to purchase both in-store and online. Additionally, the manager will support premiumization across multiple touchpoints to ensure the continual elevation of brand execution and shopper experience.Role Responsibilities • Develop the annual customer marketing plan in close collaboration with Key Account Managers for key customers in the region based on global brand strategies and regional priorities.• Build broad-based knowledge of key global and regional trends as well as competitive environment• Develop insight-driven and category growth-led customer propositions.• Manage Brand Investment through budgeting, tracking, and implementation of expenditures.• Co-manage the P&L with the Key Account Manager, delivering ROI on all marketing activities.• Deliver activation, visibility, and promotional plans, ensuring tactical activations and long-term visibility objectives are executed brilliantly, with a focus on key strategic locations and premiumization.• Plan and execute brand campaigns, product launches, and consumer events in line with brand guidelines to achieve overall brand objectives.• Partner with the Digital Marketing Manager to define and implement brand digital strategy across retailers’ e-commerce sites and social media platforms.• Serve as the key point of contact for customers regarding marketing initiatives and collaborate with the Commercial team to manage business performance.• Build best-in-class partnerships with customers, team members, and domestic market contacts.• Review activation tools for effectiveness and work with the Brand Marketing team to enhance engagement and impact.• Conduct category analysis to report on performance (depletions) versus the category to understand overall performance.• Review activation and promotional effectiveness and recommend actions to improve performance as needed (ROI).• Drive online conversion using the most relevant platforms and digital tools.Qualifications • Bachelor's degree; MBA preferred.• 7+ years of trade/customer/shopper/consumer marketing experience in the FMCG / Travel Retail industry.• Strong business acumen, analytical, and organizational skills.• Excellent interpersonal and collaborative skills.• Relentless focus on best-in-class execution.• Exceptional organizational skills and attention to detail.• Strong negotiation and influencing skills.• Customer and results oriented.• Strong understanding of the Americas market and passenger demographics.• Proficiency in Spanish is a plus.• Ability to travel regionally as needed.• Experience in the travel retail industry is preferred but not mandatory.   Salary Range - The salary range for this role, based in Miami, Florida  is $110k-115k, along with an annual bonus, 401K match, profit sharing, and medical and wellness benefits. The salary range is commensurate with the candidate’s location, experience, and skillset. The range will vary if outside of this location.  While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines. At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.

Drive brand growth through strategic marketing, analytics, event execution, budget management, and cross-team collaboration. | Bachelor’s degree required, MBA preferred, strong analytical and project management skills, excellent communication, and preferably spirits industry knowledge. | At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day. What makes this a great opportunity? • Opportunity to work on one of the key Brand Houses for Suntory Global Spirits within a highly complex and diverse region • Have a direct impact into the key drivers for business growth in an extremely competitive category where details will significantly matter. • Learn how to bring multiple teams and lines of thought to work collectively towards one goal • Play an integral role in the business and brand planning cycle • Opportunity to work across range of projects, from brand strategy to commercial programming to innovations Role Responsibilities • Be a brand builder for the Tres Generaciones portfolio brands through strong localized and regionalized analytics and critical thinking to drive the business the right way • Play key role in development and implementation of strategic marketing direction delivering against key value, brand health, and volume/sales/profit growth objectives • Help identify and source brand materials needed in a State or across the region that represent an opportunity and not currently in the buy offers • Ensure tracking on Nielsen and The Bar of each brand performance vs Plan, previous year, competitive brands and category trends • Support the bi-weekly Market Manager meeting up-dates • Participate and follow up with Brand House status and follow ups • Work directly with Brand Ambassadors on planning and executing market events with Market Managers • Process payments and manage budget transfers to markets as plans get approved and move forward • Directly participate and influence regional brief development as well as work with third party partners to deliver new programs and executions • Be a part of the creation of brand up-dates, summaries and presentations throughout the year Qualifications • Bachelor’s Degree required • MBA Preferred • Excellent written and verbal communication skills • Strong analytical skills and inquisitive personality to dive into untapped details • Ability to perform structured financial analysis, turning data into actionable insights and recommendations • Proven ability to execute projects that align with the overall strategy • Strong project management experience, including budget management • Ability to collaborate with agencies and other stakeholders to bring ideas from brief to plan and execution • Strong team player who can also work autonomously • Able to deliver in a fast-paced environment under pressure/time constraints • Flexibility in approach to enable strong collaboration cross-functional partners and multiple stakeholders • Experience working cross-culturally and/or desire to learn about different cultures • Knowledge of the spirits industry, particularly the three-tier system and distributor partnerships • Experience in the industry with knowledge of chains and the independent market is preferred but not mandatory Salary Range - The salary range for this role based in New York is $115,000 to $120,000 along with an annual bonus, 401K match, profit sharing, and medical and wellness benefits. The salary range is commensurate with the candidate’s location, experience, and skillset. At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant’s skills and experience.