Sunrun

Provides training, manages dispute intake, and collaborates cross-functionally to ensure a high-quality customer experience. | Requires 5+ years of experience in customer success, training, or project management, with strong communication, organizational skills, and proficiency in Salesforce and Google Suite. | Sr. Operations and Training Specialist Location Remote Category Customer Service Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. The Operations, Training, & Development Specialist provides training facilitation to the entire CX Solutions department, including onboarding, career development, and leadership skills. This role provides tools for managers to hire, train, motivate, coach, and performance manage their teams. A strong human-centered approach is expected on all initiatives. This role will play a strategic role in the employee and customer experience and will need to be laser-focused on creating an educated, motivated, and unified team, and above all, being the beloved and trusted partner for our customers. This role is also responsible for overseeing the intake and assignment of customer disputes, ensuring an efficient and organized process that supports timely case resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES • Work directly with quality assurance teams to ensure a five-star customer experience, conduct regular audits, track success, and be on the constant lookout for areas of improvement. • Provide regular training facilitation in person, over video conference, and via recordings. • Manage training calendars, including onboarding and ongoing regular team training. • Attend various manager meetings on a regular basis to learn, plan, and provide feedback. • Contribute to continual refinement of Escalation Expert resource guides, customer talk tracks, and customer-facing email templates (long term and ad hoc) for various issues, in partnership with Learning & Development and Marketing as necessary. • Work with leaders on reporting, root cause analysis, and feedback implementation to ensure rapid resolution and thoughtful mitigation. • Contribute to employee resource and communication programs including newsletters, Current pages, and process change management to ensure employees have access to key Sunrun communications and information. • Lead from the front, manage and resolve certain customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact. • Manage all dispute intake processes in alignment with Sunrun guidelines. • Promptly assign new cases to the appropriate team/region. • Monitor team queues and inboxes to identify and prioritize new disputes. • Develop and maintain deep expertise in Salesforce to efficiently manage case intake, processing, and reporting. • Oversee caseload distribution, proactively identifying performance trends and workload imbalances. • Maintain a strong understanding of case management workflows, resolution processes, and timelines. • Collaborate cross-functionally across all levels at Sunrun to ensure smooth coordination. • Continuously optimize and streamline intake processes for greater efficiency. • Troubleshoot challenges, remove roadblocks for the team, and prioritize cases to drive quick resolutions. REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS) • Bachelor’s degree or equivalent education; Post-graduate coursework preferred. • 5+ years of relevant work experience, preferably with customer success, project management, training/teaching, planning, or coordination experience. • Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings. • History of working as a team to accomplish goals and fosters a collaborative and supportive environment; Your co-workers know that they can rely on you to pitch in regardless of the subject matter or time constraints. • Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines. • Must be comfortable interacting with all levels of management, building relationships across teams, and with key stakeholders to facilitate the resolution of cases, many of whom will be distributed across the country. • Strong proficiency with Google Suite, Excel, and PowerPoint, Salesforce knowledge preferred. • Excellent organizational and time management skills. • Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills. • You work best when given complete responsibility and ownership over issues, even if they’re new to you. • You dig in - there is nothing you’re not willing to learn and master - and you sweat the details. PHYSICAL DEMANDS • Ability to perform normal office duties • Ability to operate office equipment, including computers, and determine the accuracy of work • Ability to interact and participate in meetings Recruiter:Tyrone Taylor (tyrone.taylor@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity:$76,415.98 to $101,887.97 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun

Manage dispute intake processes, facilitate training, and improve customer experience through cross-functional collaboration. | Requires 5+ years of experience in customer success, project management, or training, with excellent communication skills and proficiency in Salesforce, Google Suite, and Excel. | Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. The Operations, Training, & Development Specialist provides training facilitation to the entire CX Solutions department, including onboarding, career development, and leadership skills. This role provides tools for managers to hire, train, motivate, coach, and performance manage their teams. A strong human-centered approach is expected on all initiatives. This role will play a strategic role in the employee and customer experience and will need to be laser-focused on creating an educated, motivated, and unified team, and above all, being the beloved and trusted partner for our customers. This role is also responsible for overseeing the intake and assignment of customer disputes, ensuring an efficient and organized process that supports timely case resolution. ESSENTIAL DUTIES AND RESPONSIBILITIES Work directly with quality assurance teams to ensure a five-star customer experience, conduct regular audits, track success, and be on the constant lookout for areas of improvement. Provide regular training facilitation in person, over video conference, and via recordings. Manage training calendars, including onboarding and ongoing regular team training. Attend various manager meetings on a regular basis to learn, plan, and provide feedback. Contribute to continual refinement of Escalation Expert resource guides, customer talk tracks, and customer-facing email templates (long term and ad hoc) for various issues, in partnership with Learning & Development and Marketing as necessary. Work with leaders on reporting, root cause analysis, and feedback implementation to ensure rapid resolution and thoughtful mitigation. Contribute to employee resource and communication programs including newsletters, Current pages, and process change management to ensure employees have access to key Sunrun communications and information. Lead from the front, manage and resolve certain customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact. Manage all dispute intake processes in alignment with Sunrun guidelines. Promptly assign new cases to the appropriate team/region. Monitor team queues and inboxes to identify and prioritize new disputes. Develop and maintain deep expertise in Salesforce to efficiently manage case intake, processing, and reporting. Oversee caseload distribution, proactively identifying performance trends and workload imbalances. Maintain a strong understanding of case management workflows, resolution processes, and timelines. Collaborate cross-functionally across all levels at Sunrun to ensure smooth coordination. Continuously optimize and streamline intake processes for greater efficiency. Troubleshoot challenges, remove roadblocks for the team, and prioritize cases to drive quick resolutions. REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS) Bachelor’s degree or equivalent education; Post-graduate coursework preferred. 5+ years of relevant work experience, preferably with customer success, project management, training/teaching, planning, or coordination experience. Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings. History of working as a team to accomplish goals and fosters a collaborative and supportive environment; Your co-workers know that they can rely on you to pitch in regardless of the subject matter or time constraints. Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines. Must be comfortable interacting with all levels of management, building relationships across teams, and with key stakeholders to facilitate the resolution of cases, many of whom will be distributed across the country. Strong proficiency with Google Suite, Excel, and PowerPoint, Salesforce knowledge preferred. Excellent organizational and time management skills. Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills. You work best when given complete responsibility and ownership over issues, even if they’re new to you. You dig in - there is nothing you’re not willing to learn and master - and you sweat the details. PHYSICAL DEMANDS Ability to perform normal office duties Ability to operate office equipment, including computers, and determine the accuracy of work Ability to interact and participate in meetings Recruiter: Tyrone Taylor (tyrone.taylor@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $76,415.98 to $101,887.97 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow. Perks & Benefits Medical/Dental/Vision Insurance Life Insurance Disability Insurance 401k Plan + Company Match Stock Purchase Plan Paid Vacations/Holidays Paid Baby Bonding Leave Employee Discounts PowerU - 100% Funded Education Programs Employee Donation Matching Volunteer Hour Rewards Learn more at https://sunrun.gobenefits.net/

Manage and coach retail teams, drive sales, and ensure compliance at retail locations. | Minimum 2 years of people management experience, prior sales experience, proficiency with CRM tools, and strong communication skills. | Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Overview The Clean Energy District Manager is an in-field role requiring regular visits to our Retail partner stores to coach, support and manage your team of Clean Energy Ambassadors who work onsite in the Retail locations. Responsibilities Source, interview hire and onboard top talent Clean Energy Ambassadors, with support from the recruiting team Deliver new hire and ongoing training to team members and provide in-field coaching to increase the productivity of in-store reps Drive towards team lead generation and sales goals set by Sales Leaders Daily supervision of performance of Clean Energy Ambassadors Plan and schedule staffing levels at retail locations, and optimize staffing hours and personnel Serve as each retail location’s main Sunrun point of contact and liaison, ensuring 100% retailer satisfaction, developing relationships with in-store management, and coordinating in-store events (training, info sessions, promotions) Conduct field audits to ensure compliance in-store (talk tracks, merchandising, uniforms, safety, etc.) Track daily, weekly, monthly results and trends and communicate effectively to leadership Hold daily huddle meetings and weekly 1:1’s with each staff member to track KPIs and ensure performance standards are tracking to required levels. Regularly attend all required meetings and training Maintain staff retention at Sunrun defined levels, ensuring employee satisfaction and career growth Support regional and national leadership in rolling out new processes and change management Operationalize productivity-enhancing plays locally and provide feedback to guide regional and national process improvement efforts Meet or exceed all team and individual sales goals Provide the green for our customers and bring home the green for you and your family Qualifications Bachelor’s degree or equivalent Minimum of 2 Years of direct people management experience required, with proven record of meeting team performance standards Minimum of 3 years prior experience in a quota-driven sales position highly preferred We need experienced, people managers who know how to coach and develop a successful team. This role requires strong communication skills, building a thriving team culture, and passion for our mission. Prior experience with lead generation and consumer sales highly preferred Excellent verbal and written communication skills Proficient with email, Excel, Word and CRM tools (Salesforce).Google Suite preferred. Experience with recruiting and people management platforms preferred Strong interpersonal skills, with proven ability to create a positive team culture Demonstrated ability and desire to manage by coaching and motivation Ability to analyze and manipulate data Valid driver’s license and/or ability to commute reliably to job sites (primarily retail locations) Availability to work an optimized schedule including weekends, evenings and some holidays Recruiter: Chris Simotas (chris.simotas@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. The starting salary/wage for this opportunity is in compliance with the local wage requirements. Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow. Perks & Benefits Medical/Dental/Vision Insurance Life Insurance Disability Insurance 401k Plan + Company Match Stock Purchase Plan Paid Vacations/Holidays Paid Baby Bonding Leave Employee Discounts PowerU - 100% Funded Education Programs Employee Donation Matching Volunteer Hour Rewards Learn more at https://sunrun.gobenefits.net/

The Sr. Field Performance Coordinator is responsible for coordinating effective execution of field service work through branch and partner relationships. This role involves managing partner relationships, leading projects, and resolving escalations to ensure customer satisfaction and operational efficiency. | Candidates should have a Bachelor’s Degree in a technical area or significant related experience, along with 1-3 years of relevant work experience. Strong communication, organizational skills, and experience in residential solar are preferred. | Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Overview The Field Service Coordinator is responsible for coordinating effective execution of field service work through branch and partner relationships. Customer obsession, excellent communication and a desire to succeed are critical person characteristics for success. Responsibilities Serve as the primary point of contact for assigned service partners or branch Own and develop partner or branch relationships including weekly/monthly reviews, utilization and workload management, process updates and identification and resolution of specific market and process issues Work to pursue and achieve tactical or strategic objectives pertaining to the overall vision and assist in the execution of work necessary to meet short term objectives Lead selected program based projects that require cross-functional engagement with key staff across the organization and external stakeholders Launch initiatives that increase revenue or decrease operations costs by strategically analyzing, defining and implementing key projects Drive expanded business opportunities, programmatic growth and innovation Complete individual customer projects Resolve field service escalations to resolution Solve escalated tech support questions and provide recommendations on how to mitigate in the future Track and provide feedback loop to Partner or Branch to reduce future escalations Close out escalated tasks as assigned Review and approve Service Partner and sub-contractor quotes Initiate and close out Insurance claims Oversee service territory set up in Scheduling Software Tool On-boarding of new Partners, Branches and Service Technicians Deliver on-going training to existing Partners, Branches and Service technicians Off-boarding of and continued management of Partners Qualifications Bachelor’s Degree in a technical area of study or significant related experience or training required Minimum of 1 - 3 years relevant work experience Partner and/or project management experience Excellent written and verbal communication skills Excellent organizational skills Proactive, energetic and self-motivated Residential solar experience preferred Applied knowledge of business metrics Must a self-starter, take on various duties and be able to take initiative when needed Independently manage day-to-day activities Detail oriented, accurate and poised under pressure Strong relationship management skills Experience in PowerPoint, Word and Excel Strong CRM experience, preferably Salesforce Proven track record of success in being a member of highly-effective teams and interpersonal relationship while steadfastly pushing self and others for results A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation An excellent time manager, able to balance multiple projects and priorities on a variety of issues, initiatives and objectives concurrently A person who identifies potential conflicts at early stages and seeks win-win solutions if possible Ability to work independently and closely with other members of department and project team Strong written and oral communication, analytical, and interpersonal skills Recruiter: Elisa Nunez (elisa.nunez@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $23.30 to $31.06 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow. Perks & Benefits Medical/Dental/Vision Insurance Life Insurance Disability Insurance 401k Plan + Company Match Stock Purchase Plan Paid Vacations/Holidays Paid Baby Bonding Leave Employee Discounts PowerU - 100% Funded Education Programs Employee Donation Matching Volunteer Hour Rewards Learn more at https://sunrun.gobenefits.net/

Implement and support Oracle Cloud WMS and SCM solutions by gathering requirements, designing and configuring systems, leading business initiatives, and providing user support. | Minimum 8 years Oracle Cloud experience including 5 years with WMS modules and 3 years with SCM modules, strong supply chain and warehouse management knowledge, and excellent communication skills. | Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. This position is primarily remote, with occasional visits to a local office or our corporate headquarters for team-building, training, and collaborative project work. These on-site sessions are designed to strengthen connections, share insights, and ensure a seamless experience for our team and customers. Equipment pick-up from a local branch will be required. We will provide advance notice whenever on-site attendance is required, making these times purposeful and rewarding. Overview: Sunrun ERP Team is looking for an experienced Senior ERP Functional Analyst with expertise in Oracle Cloud Warehouse Management (WMS) Suite and SCM applications. The successful candidate will be responsible for implementing WMS solutions, which involves tasks such as gathering business requirements, designing solutions, implementing solutions, and providing user support. This role is ideal for a candidate who understands both warehouse and supply chain functions, expert in Oracle Cloud technologies, and can work with business stakeholders, play a key role in optimizing WMS processes, maximize the efficiency of the Oracle Cloud platform, and deliver a seamless business user operational experience. Key Responsibilities: Demonstrated experience as a specialist assisting in the definition of systems strategy, gathering and documenting business requirements, leading fit-gap analysis, as-is and to-be business process designs, functional configuration, testing, user training, and support. Act as the subject matter expert (SME) and provide in-depth systems expertise from a functional perspective in support capacity, for new initiatives and projects, leveraging Oracle Cloud WMS Suite and SCM applications. Design, Configure, implement, and support Oracle Cloud WMS module (including Distribution Centers and Branch Warehouses). Demonstrated ability to improve process efficiency and promote optimization in warehouse operational processes. Lead business initiatives, integrate and automate workflows/integrations across warehouse functions to reduce manual interventions and improve system performance. Collaborate with internal and external teams to troubleshoot and resolve system issues, ensuring timely and efficient support for business operations. Ensure seamless integration between Oracle WMS and other enterprise applications (Oracle Fusion, TMS, Flexi-pro, etc.), conduct system testing, and validate solutions. Proven hands-on experience in Cloud WMS module configurations and fusion SCM module configurations as part of solution implementation. Conduct on/off-site training to end users, create documentation, and develop best practices for system usage. Outstanding work ethic, humbleness, and displays a high sense of urgency to resolve issues quickly and efficiently. Required Qualifications: Bachelor's degree in Supply Chain Management, Warehouse Management, Computer Science, Information Technology, or related field. Minimum 8 years of Oracle Cloud experience in Oracle Functional Analyst role, with at least 5 years of experience in Oracle WMS modules, 3 years of experience in SCM modules. Proficient and Strong understanding of Supply Chain and Warehouse Management system functions and Processes. Experience in configuring and maintaining the supply chain applications, which include Oracle Cloud WMS and Fusion SCM modules. Set up WMS functionalities such as facilities, locations, receiving, put-away, waving, picking, packing, shipping, inventory control, and labor management. Ability to support Oracle Cloud OTM, Shipping, and Logistics functions. Working Knowledge with Fusion SCM modules like Oracle PIM, PD, OM, Procurement, Supplier portal etc. Provide user support and troubleshoot issues related to the Supply Chain arena, including Warehouse Management, Order Management, and Product Information Management modules. Ability to lead business requirement gathering activities of moderate to high complexity and medium to large size to support team assignments and objectives. Excellent communication skills, both written and verbal, with Strong analytical skills and attention to detail. Ability to work independently and as part of a team, Willingness to learn and adapt to new technologies and processes. Preferred Qualifications: Exposure to working with Salesforce CRM applications. Oracle Cloud certification in WMS and SCM application. Flexibility to adapt to changing business needs, growing operational complexity, and technology environments. Recruiter: Tyrone Taylor (tyrone.taylor@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: 119,838.13 to 143,805.76 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow. Perks & Benefits Medical/Dental/Vision Insurance Life Insurance Disability Insurance 401k Plan + Company Match Stock Purchase Plan Paid Vacations/Holidays Paid Baby Bonding Leave Employee Discounts PowerU - 100% Funded Education Programs Employee Donation Matching Volunteer Hour Rewards Learn more at https://sunrun.gobenefits.net/

Manage and resolve escalated customer issues independently, coordinate with internal teams and executives, and maintain high customer satisfaction with proactive communication and detailed documentation. | 5+ years of escalation and customer success experience, bilingual English/Spanish (Puerto Rican dialect) required, excellent communication skills, ability to work independently, and proficiency with Google Suite and Salesforce preferred. | Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. The Senior Escalations Expert works directly with Sunrun Customer Care, Collections, Field Service, Consumer Compliance, Legal, and Executives with a focus on customer satisfaction in order to effectively de-escalate priority, complex, and high risk customer disputes and prevent similar situations in the future. This person will be laser focused on customer communications, internal coordination, case management, and above all, being the beloved and trusted partner for our customers. The Senior Escalations Expert will be responsible for highly prioritized customer issues related, but not limited, to executive escalations, sensitive accounts, certain legal specialties, pre-activation cases, and other sensitive, high risk escalation categories. ESSENTIAL DUTIES AND RESPONSIBILITIES • Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the customer’s single point of contact. • Requires no oversight or instruction when directly interacting with executives in a professional and concise manner. • Begins forming positive relationships with important third parties, actioning feedback and highlighting Sunrun’s best practices and speedy resolutions. • Works directly with Staff Prevention SMEs to contribute to, and enforce, processes, training, and consequences based on customer escalation insights. • Deliver world-class customer experience for customers led by empathy and a “can do” attitude. • Set and achieve customer expectations through all points of contact, providing regular proactive communication on case and project status, timelines, and next steps. • Provide accurate and timely resolution to customer questions and requests, thinking outside the box about complex issues, providing a seamless customer experience with little or no handoffs between team members or other departments. • Work with customers and internal scheduling teams to schedule site visit appointments, ensure completion, and appropriate follow-up. • Obtain signatures on time sensitive and confidential documents. • Document all relevant information, customer interactions, findings, insights, and resolutions in accordance with standard processes. • Maintain a current understanding of all aspects of the solar journey, including, but not limited to, Sunrun agreement terms and obligations, billing, system and battery performance. • Maintain a current understanding of all resolution tools consistent with Sunrun guidelines. • Discuss customer feedback and solicit customer satisfaction feedback post escalation resolution. REQUIREMENTS (EDUCATION, EXPERIENCE, CERTIFICATIONS, AND OTHER SKILLS) • Strong knowledge of Escalations & Prevention processes and procedures. • Must be Bilingual in English/Spanish (Puerto Rican dialect) • Regularly receives five star ratings and/or consistent positive feedback from customers. • High school diploma or equivalent education; Bachelor’s degree preferred. • 5+ years of relevant work experience, preferably with customer success, project management, planning, and in-house legal department or coordination experience. • Excellent written and oral communication skills, and an ability to effectively explain complex issues to various audiences via email, conference call, one-on-one, and group settings. • History of working as a team to accomplish goals and fosters a collaborative and supportive environment; Your co-workers know that they can rely on you to pitch in regardless of the subject matter or time constraints. • Ability to work independently on multiple cases with minimal supervision in a fast-paced environment, and able to manage and prioritize multiple deadlines. • Must be comfortable interacting with all levels of management, building relationships across teams and with key stakeholders to facilitate the resolution of cases, many of whom will be distributed across the country. • Strong proficiency with Google Suite, Excel, and PowerPoint, Salesforce knowledge preferred. • Excellent organizational and time management skills. • Meticulous attention to detail, passionate about diving into the “fine print,” and interested in learning and acquiring new skills. • You work best when given complete responsibility and ownership over issues, even if they’re new to you. • You dig in - there is nothing you’re not willing to learn and master - and you sweat the details. Recruiter: Danielle Levitan (danielle.levitan@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $68,266.11 to $91,021.48 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun

null | Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. This position is primarily remote, with occasional visits to a local office or our corporate headquarters for team-building, training, and collaborative project work. These on-site sessions are designed to strengthen connections, share insights, and ensure a seamless experience for our team and customers. Equipment pick-up from a local branch will be required. We will provide advance notice whenever on-site attendance is required, making these times purposeful and rewarding. Position Overview: The Application Security Engineer at Sunrun plays a pivotal role in protecting the applications that power our business. This position requires expertise across identity systems, and software development lifecycle. You will be responsible for driving the identification, assessment, and mitigation of security risks from the initial design phase through deployment and beyond. You will collaborate closely with developers and IT teams to integrate robust security practices, implement advanced protective measures for both applications and identities, and foster a comprehensive culture of security across the organization. Key Responsibilities Threat Modeling & Security Design: Assess potential attack vectors and design defense-in-depth strategies that address gaps across infrastructure, 1st and 3rd party applications, and identity management. Secure Software Development Life Cycle (SSDLC): Partner with application development teams to integrate security into every stage of the development lifecycle. Champion secure coding standards, conduct security code reviews, and provide expert guidance to minimize vulnerabilities before production. Identity & Access Management (IAM): Design, implement, and manage identity security solutions across 1st and 3rd party applications. Showcase hands-on experience in implementing strategies like Zero Trust architecture and modern authentication standards like WebAuthn. Implement & Manage Security Controls: Design, implement, and fine-tune application security controls like SAST/DAST vulnerability scanning andand standardizing secure coding practices. Establish and improve operational processes to ensure their continued effectiveness. Guidance, Training & Compliance: Develop and maintain security policies and standards for both application and identity security. Provide ongoing training to developers to elevate secure coding practices. Stakeholder Collaboration: Use strong critical thinking and communication skills to present complex technical concepts to business stakeholders, gain alignment, and independently drive security initiatives forward. Qualifications 5+ years of combined experience in application security and identity & access management (IAM), with a proven track record of supporting application development teams. Deep knowledge of application security principles, secure coding practices, common vulnerabilities (e.g., OWASP Top 10), and zero-trust architecture. Hands-on experience with security testing tools (SAST, DAST), Web Application Firewalls (WAF), and IAM platforms (e.g., Okta, AWS IAM). Proficiency in programming languages such as Java, Python, or JavaScript. Strong familiarity with cloud environments (AWS, GCP) and their native security and identity controls. Demonstrated expertise in threat modeling and designing defense-in-depth strategies for complex applications. Solid understanding of modern identity standards and technologies, including MFA, SSO, and WebAuthn. Excellent communication and collaboration skills, with the ability to articulate technical findings and security risks to diverse audiences. Strong critical thinking and creative problem-solving skills, with the ability to analyze systems from an attacker's perspective and devise effective countermeasures. Preferred Qualifications Experience with Okta and Salesforce security principles and best practices. Certifications (preferred): Certified Information Systems Security Professional (CISSP), Certified Application Security Engineer (CASE), or similar credentials. Recruiter: Kristina Sedjo (kristina.sedjo@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: 211,143.32 to 253,371.99 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow. Perks & Benefits Medical/Dental/Vision Insurance Life Insurance Disability Insurance 401k Plan + Company Match Stock Purchase Plan Paid Vacations/Holidays Paid Baby Bonding Leave Employee Discounts PowerU - 100% Funded Education Programs Employee Donation Matching Volunteer Hour Rewards Learn more at https://sunrun.gobenefits.net/

Lead customer experience and operations improvements, optimize warehouse and logistics, collaborate cross-functionally, and drive strategic initiatives to enhance customer satisfaction and operational efficiency. | 10+ years leadership in customer experience or operations, strong process improvement skills, warehouse and logistics experience, strategic thinking, excellent communication, and a Bachelor’s degree required. | Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. As a leader at Sunrun, you’ll bring our leadership principles to life by creating the experience, leading by example, and communicating well & often. You’ll keep score to drive results, develop people to help them grow, and build a deliberate culture where our values shine: We Love People, We Love to Create, and We Love to Run. Most importantly, you’ll attract and retain top talent to help Sunrun build the best team on the planet. Together, we run. We are seeking an experienced and dynamic Director of Customer Care & Experience to champion the voice of our customers and drive continuous improvement across our customer interactions and operational processes. This leadership role will be pivotal in shaping our customer experience, optimizing logistics and warehouse operations, and ensuring seamless collaboration with engineering, product, and service teams to deliver exceptional value. The ideal candidate will be a strategic thinker with a strong commitment to customer satisfaction, operational excellence, and a proven track record of implementing scalable solutions. Responsibilities: Act as the “Voice of CX", raising key needs during planning Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our design tools and new products Help to continuously develop and expand processes in order to streamline CX workflows Maintain robust development processes and ensure that requirements are defined, tracked and communicated in a consistent and effective manner, incorporating effective release, change and risk management controls. Drive continuous improvement initiatives to optimize processes, enhance efficiency, and deliver maximum value to the organization. Stay abreast of industry trends and emerging technologies, providing recommendations and insights for future products and initiatives. Work with Customer Service, Information Systems, and Infrastructure & Operations teams to ensure seamless, rapid response and resolution to product related issues. Identify gaps & issues in technical requirements, processes, or projects, and actively address in collaboration with the systems development and product development engineering teams. Define and drive the strategic roadmap for next-generation residential solar racking product solutions Develop and implement strategic plans to optimize warehouse operations, including inventory management, order fulfillment and shipping/receiving. Establish and monitor key performance indicators (KPIs) to measure and improve warehouse performance, such as inventory accuracy, order accuracy and on-time delivery. Develop and maintain an enterprise logistics program, providing vendor management of the major couriers and ensuring shipping contracts and operations are optimized in practice. Develop, direct, and manage overall cost reduction targets and oversee execution of initiatives. Establish a continuous improvement culture, regularly reviewing processes and implementing lean methodologies and innovative technologies. Understand seasonal needs of the business and create logistical plans that support business growth, timelines, and budgets through peak periods Integral part of customer contract negotiations ie. MSA’s, Product Supply Agreements. Qualifications: Bachelor of Business or Engineering. MBA preferred. 10+ years of progressive leadership experience in customer experience, operations, or a related field Proven experience in a leadership role focused on customer experience, operations, or a related field. Strong understanding of customer care best practices and methodologies. Demonstrated ability to drive continuous improvement initiatives and implement lean methodologies. Experience with warehouse operations, inventory management, and logistics programs. Excellent cross-functional collaboration and communication skills. Ability to analyze data, define KPIs, and drive performance improvements. Strategic thinker with a track record of developing and executing strategic roadmaps. Knowledge of industry trends and emerging technologies relevant to customer experience and operations. Exceptional problem-solving and analytical abilities. Recruiter: Laura Morgan (laura.morgan@sunrun.com) Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more. Starting salary/wage for this opportunity: $134,691.92 to $179,589.23 Compensation decisions will not be based on a candidate's salary history. You can learn more here. This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com. Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun Sunrun Inc. (Nasdaq: RUN) is the nation’s leading home solar, battery storage, and energy services company. We believe in the power of solar energy to make a real difference in our world. Together, we can tackle the challenges ahead, knowing that every step towards clean energy counts. Join us on this journey towards a more sustainable tomorrow. Perks & Benefits Medical/Dental/Vision Insurance Life Insurance Disability Insurance 401k Plan + Company Match Stock Purchase Plan Paid Vacations/Holidays Paid Baby Bonding Leave Employee Discounts PowerU - 100% Funded Education Programs Employee Donation Matching Volunteer Hour Rewards Learn more at https://sunrun.gobenefits.net/