Sun Life

Support and maintain Windows server environments by implementing fixes, managing changes, and collaborating with infrastructure teams. | 3-5 years IT experience with strong Windows server knowledge, change management skills, and ability to lead technical support tasks. | You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: Windows Systems Analyst Role Summary : As a Windows systems analyst, your primary responsibility will be using your knowledge of Windows systems to support and contribute to Sun Life Financial global IT infrastructure by: • Implementing routine and complex technical fixes on Windows Servers • Act as an escalation point and subject matter expert to technical team resources • Recommending technical fixes, planning for routine changes including appropriate documentation and performing standard validations • Working with infrastructure teams to support, troubleshoot, monitor, repair routine issues and other day-to-day tasks associated with maintaining the stability, availability, and reliability of Wintel server environments • Working with colleagues, taking ownership of tasks, server builds, incidents, and client requests • Act as lead technical consultant providing knowledge to configure, maintain, and continuously improve server, and system performance Competencies: • Strong and proven support experience with a customer service focus • Strong Change Management background and adherence to incident, problem and change process to Implement and execute approved changes • Extensive operating systems experience working within a Windows server environment • Ability to successfully work within a results driven team and organization with a strong emphasis on collaboration and building trustworthy relationships • Participation in on-call rotation for production support and after hours implementations as required • Expectation to assess risk, raise flags and demonstrate caution while leading and maintaining a production environment • Ability to work in a fast paced environment, adapt to changing priorities and communicate with various level of staff in ES • The ability to exercise judgement and communicate effectively technical requirements in a large forum Experience / Skill Requirements • Minimum of 3-5 years of relevant IT experience • Strong Verbal and written communication, problem solving and troubleshooting skills • Experience with MS Windows 2022 and 2025 Operating Systems, MS Cluster Services, HA, DFS, FTP, File and Print Sharing, Security Patching, File Server Migration • Computer Science degree, Technical Diploma, or equivalent work experience, along with a minimum of 3-5 years of experience in an infrastructure support role • Experience with SCCM, Crowdstrike, , Power Shell, Dell Open Manage Enterprise, MS Security Patching and Vulnerability remediation is preferred • Experience with ESX VMWare, VROps, Cloud Computing, MS HyperV, Software Deployment to server environment is considered an asset • Experience with server hardware currency, Firmware rollout, hardware governance, and hardware vendor management experience is an asset • Familiarity with Lenovo SR650 and Dell R760 and understanding of Data Centre environment, cabling, racking of servers Unique Requirements: As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life. Note: Overtime is required during peak periods. On-call every 6 weeks approximately. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com We thank all applicants for showing an interest in this position. All internal candidates will be contacted regarding the status of their application. If you have any questions, please contact your Talent Acquisition Consultant. The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results. Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com . We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. We may use artificial intelligence to support candidate sourcing, screening, interview scheduling. We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. Salary Range: 65,000/65 000 - 105,000/105 000 Job Category: IT - Technology Services Posting End Date: 28/05/2026

Manage and resolve client inquiries related to employee benefits, coordinate with stakeholders, assist with claims and benefit administration, and provide training and reporting to improve client experience. | 4+ years related experience with knowledge of group insurance products, disability and leave administration, strong customer service and communication skills, and proficiency in Microsoft Office. | Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide. Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities. Job Description: Location: On-site at Client Office in La Crosse, Wisconsin The opportunity: In the role of Dedicated Client Liaison, you will be responsible for the intake and resolution of inquiries, issues, and/or general service requests related to the Client’s employee benefits package, including life insurance, short- and long-term disability, applicable PFMLs, and voluntary supplemental benefits as well as other services provided by Sun Life to the Client. The position is accountable for bringing all customer issues to resolution accurately, efficiently and in full communication to all appropriate individuals and teams at Sun Life. You will partner with various stakeholders such as the payroll department, human resources, benefits department, managers, and other personnel as needed to field questions and provide training/information regarding the services for the Client. How you will contribute: The essential functions of the role include but are not limited to the following: • Develop and maintain relationships with Client staff, vendors, consultants, Sun Life contacts, as well as team members in other offices. • Master knowledge of the Client’s in force Sun Life benefits and integrate knowledge into benefit plans, internal processes, and products to address the needs of the Client. • Manage and resolve all inquiries, issues, and concerns to the satisfaction of the person/group inquiring. • Coordinate with relevant stakeholders to ensure accurate processing of employee benefits. • Assist with benefit claims submission and monitor claim progression, providing status updates as needed. • Process and respond to Employer Verification Forms related to Short-Term Disability (STD) and Minnesota Paid Family and Medical Leave (MN PFML) claims. • Participate in various Client team meetings to answer questions regarding Sun Life’s benefits. • Proactively share insight and guidance on benefit administration, disability coverages, paid leave administration, and other plan management with Client’s HR/benefits team members and when applicable, employees. • Understand and potentially operate within Client’s administration systems to gather employee status information. • Maintain strict confidentiality and discretion when handling sensitive information, including Protected Health Information (PHI) and other confidential data, in compliance with HIPAA and Client organizational policies. • Create and deliver Client-facing training and/or presentations, including developing visual content, structuring information for clarity and impact, etc.. • Analyze and leverage available reports, conduct thorough audits, and effectively communicate relevant information to clients in a clear, concise, and easily digestible format. • Perform root cause analysis and proactively communicate with Sun Life service team regarding trends, needs, and employee level experience to continuously improve the Client experience. • Identify and implement ways to make the benefit administration process more understandable for employees. • Identify areas for Sun Life to bolster performance of the services and meaningful ways to measure and value the Client relationship. • Define and expand the scope of this role to best support the Client's evolving needs. What you will bring with you: • Bachelor’s degree (preferred) and a minimum of 4+ years of related work experience. • Ability to navigate and demonstrate sensitivity to the dynamic of being a Sun Life employee dedicated to the Client’s worksite. • In-depth knowledge of group insurance products/processes and paid leave administration programs, particularly knowledge on upcoming MN PFML. • Experience administering disability (STD/LTD) benefit programs. • A deep understanding of the leave of absence process, including eligibility requirements, documentation, and coordination with other benefits. • Excellent customer services skills and superior written and oral communication skills. • Strong self-motivation, adaptability, and initiative while supporting team efforts. • Ability to work with a diverse range of people and handle difficult customer service situations. • A strong understanding of systems and technology, including proficiency in Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook. • Thorough understanding of utilizing reports and basic data analysis to support benefit administration. At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Salary: 56,100-84,200 Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category: Absence / Leave Management Posting End Date: 29/09/2025