Summit Racing Equipment

Provide inbound customer service calls related to shipping, returns, warranties, and automotive parts using company software. | Must have high-speed internet, computer proficiency, 2+ years automotive experience preferred, ASE certifications preferred, and reside in specified states. | There’s more to Summit Racing Equipment than our huge selection and everyday low prices. We’re a team of enthusiasts who are passionate about customer service. We’re looking for performance-driven individuals with a genuine desire to provide the best experience possible to customers and coworkers alike. If you possess outstanding communication skills, a positive attitude, and a great work ethic, we have the job for you. Plus, you’ll work from the comfort of your own home! When you join our team, you’ll enjoy a positive, productive atmosphere and a people-first approach to business…customers, coworkers, and community are at the center of our team members’ decisions and actions. You also get great benefits like paid time off, a generous employee discount, a 401K program, and more. If this sounds like the right fit for you, let us know! Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas! Pay: Starting base rate is $14.00 with potential to earn up to $17.50 based upon automotive knowledge/education Schedule & Training: Regular Full time, M-F 3:30P - Midnight EST with rotating Tues, Wed, or Thurs off including every other Saturday 9A - 5:30P EST. First 7 weeks will be paid, remote on-the-job training that will be scheduled M-F 12:30P - 9P EST. Once out of training program, overtime will be required during peak times. Duties to be performed: With company provided equipment, you must be able to provide excellent customer service utilizing our desktop application, Talkdesk. All calls are inbound, that will consist of the following or more: shipping, returns, warranties, damaged or missing parts, refunds and package tracking. Other duties to be assigned as needed. Skills and Abilities Needed: High speed cable Internet 25mb plan minimum (No DSL) Proficiency with Windows-based desktop computer systems Proficiency in the use and navigation of the Internet Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective. Have strong initiative and motivation to succeed. Ability to recognize customer needs and troubleshoot any issues using all tools at their disposal. Possess or have a sincere desire to learn some minor technical details about vehicle systems. Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers. Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production. Experience/Education Required: Customer service experience is a plus. Proficient with Computers and other desktop applications. ASE Certifications preferred Automotive knowledge, at least 2 years’ experience in the automotive field preferred. The Team Member Experience: We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place. If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570 option 2 for Human Resources. Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Be Part of Our Team! You live and breathe high performance, so you might as well work it too! Join the Summit Racing team and turn your passion into a career! Benefits of Summit Racing Check out the benefits we offer to our employees. Comprehensive Medical, Dental, Vision, and Rx Insurance Profit Sharing 401(k) with company match Health Club reimbursement Tuition reimbursement Flexible Spending Account Life Insurance Policy--Company Paid Short Term Disability--Company Paid Paid Personal Days Paid Sick Days Employee Discounts Paid Holidays Paid Vacations Employee Referral Bonus Jury Duty Pay Paid Bereavement Leave

Provide excellent customer service using company-provided equipment and desktop applications. Handle inbound calls related to shipping, returns, warranties, refunds, and package tracking. | Customer service experience is preferred, along with proficiency in computer systems and applications. Automotive knowledge and ASE certifications are also preferred. | There’s more to Summit Racing Equipment than our huge selection and everyday low prices. We’re a team of enthusiasts who are passionate about customer service. We’re looking for performance-driven individuals with a genuine desire to provide the best experience possible to customers and coworkers alike. If you possess outstanding communication skills, a positive attitude, and a great work ethic, we have the job for you. Plus, you’ll work from the comfort of your own home! When you join our team, you’ll enjoy a positive, productive atmosphere and a people-first approach to business…customers, coworkers, and community are at the center of our team members’ decisions and actions. You also get great benefits like paid time off, a generous employee discount, a 401K program, and more. If this sounds like the right fit for you, let us know! Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas! Pay: Starting base rate is $14.00 with potential to earn up to $17.50 based upon automotive knowledge/education Schedule & Training: Regular Full time, M-F 3:30P - Midnight EST with rotating Tues, Wed, or Thurs off including every other Saturday 9A - 5:30P EST. First 7 weeks will be paid, remote on-the-job training that will be scheduled M-F 12:30P - 9P EST. Once out of training program, overtime will be required during peak times. Duties to be performed: With company provided equipment, you must be able to provide excellent customer service utilizing our desktop application, Talkdesk. All calls are inbound, that will consist of the following or more: shipping, returns, warranties, damaged or missing parts, refunds and package tracking. Other duties to be assigned as needed. Skills and Abilities Needed: High speed cable Internet 25mb plan minimum (No DSL) Proficiency with Windows-based desktop computer systems Proficiency in the use and navigation of the Internet Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective. Have strong initiative and motivation to succeed. Ability to recognize customer needs and troubleshoot any issues using all tools at their disposal. Possess or have a sincere desire to learn some minor technical details about vehicle systems. Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers. Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production. Experience/Education Required: Customer service experience is a plus. Proficient with Computers and other desktop applications. ASE Certifications preferred Automotive knowledge, at least 2 years’ experience in the automotive field preferred. The Team Member Experience: We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place. If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570 option 2 for Human Resources. Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Be Part of Our Team! You live and breathe high performance, so you might as well work it too! Join the Summit Racing team and turn your passion into a career! Benefits of Summit Racing Check out the benefits we offer to our employees. Paid Weekly Comprehensive Medical, Dental, Vision, and Rx Insurance Profit Sharing 401(k) with Company Match Health Club Reimbursement Tuition Reimbursement Flexible Spending Account Health Savings Account Voluntary Optional Insurance Policies Available Life Insurance Policy--Company Paid Short Term Disability--Company Paid Paid Time Off, PTO Employee Discounts Paid Holidays Jury Duty Pay Paid Bereavement Leave Employee Assistance Program

The Senior Quality Assurance Analyst will represent QA in cross-functional project teams and coordinate testing events to ensure programs meet user requirements. The role involves creating test strategies, developing automated test scripts, and collaborating with various stakeholders to deliver quality products on time. | Candidates must have at least a Bachelor’s Degree and 5 years of IT analyst experience with enterprise software. Strong experience with QA methods, tools, and metrics, as well as excellent communication and project management skills, are essential. | This position is able to be a remote work from home position. Must live in Florida, Georgia, Nevada, Ohio, Tennessee or Texas to be considered. Summary: System Testing and Regression Testing of the core business system applications of the company. The candidate will be able to represent QA as a member of cross-functional project teams, and help reduce the risk of issues getting introduced into Production systems. Essential Duties and Responsibilities include the following. Other duties may be assigned. Represent QA as a member of cross-functional project teams. Coordinate the testing events for projects to verify that programs function according to user requirements and conform to established standards. Create test strategies, assessments, test plans and test cases. Develop automated test scripts for IT applications. Develop reusable frameworks for test plans, tracking defects though their life cycle, and providing testing status for projects. Collaborate with software developers, project managers, database administrators, and other analysts in a rapid software development environment to deploy quality products on time. Applications in use are both internal web-based applications and consumer facing e-commerce applications. Extensive experience with QA methods, tools, and metrics during software development. Strong interpersonal skills and customer advocacy. Strong ethics, values, communication skills, and the ability to perform as part of a project team. Experience with testing enterprise applications, defect tracking and quality assurance software. Understanding of IT project management methodology and estimating QA activities. Strong communications and project management skills. Ability to work well in a team environment and build out QA functions, methods, and tools for the IT organization. Significant experience with process definition, process execution, and process improvement. Computer Skills Understands PC's and common PC tools. Basic understanding of PC networking and security. Proficient with Microsoft Office suite. Experience with testing tools, including automation tools and administration. Experience with performance testing is a plus. Working experience with any of the following technologies also a plus: Relational databases (Oracle, SQL Server, MySQL, MariaDB). Microsoft .Net, C# applications, MVC, Visual Studio, Web/browser based applications. Linux and Microsoft operating systems. Selenium and/or NUnit testing software, or similar tools. Microsoft RSAT Jira Azure Devops Education and/or Experience At least a Bachelor Degree from an accredited institution; and at least 5 years of IT analyst experience with enterprise software. Candidates must be legally authorized to work in the United States on a full-time basis and must not require sponsorship for employment. The Team Member Experience: We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place. If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570 option 2 for Human Resources. Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Be Part of Our Team! You live and breathe high performance, so you might as well work it too! Join the Summit Racing team and turn your passion into a career! Benefits of Summit Racing Check out the benefits we offer to our employees. Paid Weekly Comprehensive Medical, Dental, Vision, and Rx Insurance Profit Sharing 401(k) with company match Health Club reimbursement Tuition reimbursement Flexible Spending Account Life Insurance Policy--Company Paid Short Term Disability--Company Paid Paid Personal Days Paid Sick Days Employee Discounts Paid Holidays Paid Vacations Employee Referral Bonus Jury Duty Pay Paid Bereavement Leave

The Senior Quality Assurance Analyst will represent QA in cross-functional project teams and coordinate testing events to ensure programs meet user requirements. They will create test strategies, develop automated test scripts, and collaborate with various stakeholders to deliver quality products on time. | Candidates must have at least a Bachelor's degree and 5 years of IT analyst experience with enterprise software. Strong experience with QA methods, tools, and metrics is essential, along with the ability to work well in a team environment. | This position is able to be a remote work from home position. Must live in Florida, Georgia, Nevada, Ohio, Tennessee or Texas to be considered. Summary: System Testing and Regression Testing of the core business system applications of the company. The candidate will be able to represent QA as a member of cross-functional project teams, and help reduce the risk of issues getting introduced into Production systems. Essential Duties and Responsibilities include the following. Other duties may be assigned. Represent QA as a member of cross-functional project teams. Coordinate the testing events for projects to verify that programs function according to user requirements and conform to established standards. Create test strategies, assessments, test plans and test cases. Develop automated test scripts for IT applications. Develop reusable frameworks for test plans, tracking defects though their life cycle, and providing testing status for projects. Collaborate with software developers, project managers, database administrators, and other analysts in a rapid software development environment to deploy quality products on time. Applications in use are both internal web-based applications and consumer facing e-commerce applications. Extensive experience with QA methods, tools, and metrics during software development. Strong interpersonal skills and customer advocacy. Strong ethics, values, communication skills, and the ability to perform as part of a project team. Experience with testing enterprise applications, defect tracking and quality assurance software. Understanding of IT project management methodology and estimating QA activities. Strong communications and project management skills. Ability to work well in a team environment and build out QA functions, methods, and tools for the IT organization. Significant experience with process definition, process execution, and process improvement. Computer Skills Understands PC's and common PC tools. Basic understanding of PC networking and security. Proficient with Microsoft Office suite. Experience with testing tools, including automation tools and administration. Experience with performance testing is a plus. Working experience with any of the following technologies also a plus: Relational databases (Oracle, SQL Server, MySQL, MariaDB). Microsoft .Net, C# applications, MVC, Visual Studio, Web/browser based applications. Linux and Microsoft operating systems. Selenium and/or NUnit testing software, or similar tools. Microsoft RSAT Jira Azure Devops Education and/or Experience At least a Bachelor Degree from an accredited institution; and at least 5 years of IT analyst experience with enterprise software. Candidates must be legally authorized to work in the United States on a full-time basis and must not require sponsorship for employment. The Team Member Experience: We work together to take care of our customers, our communities, and each other. When you join the team, you’ll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you’re passionate about providing the best experience possible to our customers and to your fellow team members, you’re in the right place. If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570 option 2 for Human Resources. Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Be Part of Our Team! You live and breathe high performance, so you might as well work it too! Join the Summit Racing team and turn your passion into a career! Benefits of Summit Racing Check out the benefits we offer to our employees. Comprehensive Medical, Dental, Vision, and Rx Insurance Profit Sharing 401(k) with company match Health Club reimbursement Tuition reimbursement Flexible Spending Account Life Insurance Policy--Company Paid Short Term Disability--Company Paid Paid Personal Days Paid Sick Days Employee Discounts Paid Holidays Paid Vacations Employee Referral Bonus Jury Duty Pay Paid Bereavement Leave