Summit Health

Define and scale marketplace architecture focusing on customer experience and backend platform, leading technical vision for GraphQL orchestration, Config-Driven UI, and AI-native workflows. | Requires 15+ years software engineering experience with strong production-scale full-stack system design, expertise in modern frontend frameworks, distributed systems, and cloud-native architectures. | Impact Shipt is transforming how people discover, shop for, and receive everyday essentials. The Member Marketplace is the front door to that experience—spanning discovery, personalization, pricing, loyalty, cart, checkout, and post-order engagement across web and app. We are looking for a Principal Engineer, Full-Stack Marketplace Platform to help define and scale the next generation of Shipt’s marketplace architecture. This is a high-impact technical leadership role responsible for shaping both the customer-facing experience layer and the backend platform capabilities that power it. You will set technical direction across modern frontend architecture, backend services, GraphQL orchestration, Config-Driven UI, pricing, loyalty, experimentation, and AI-native engineering workflows. You will partner closely with Engineering, Product, Design, Data Science, and business stakeholders to build systems that are scalable, resilient, observable, and fast to evolve. This role is Ideal for a senior technical leader who thrives at the intersection of product engineering, distributed systems, platform thinking, and hands-on architectural execution. While no two days are the same, you will own the technical vision and architecture for key areas of Shipt’s Member Marketplace platform across web, app, APIs, and backend services. You will lead end-to-end system design for customer-facing marketplace experiences, ensuring frontend and backend architectures evolve together. You will drive the evolution of Config-Driven / Server-Driven UI patterns to support flexible, reusable, and dynamic experiences across web and app surfaces. You will architect and scale GraphQL orchestration patterns, including schema design, federation strategies, data-fetching efficiency, caching, and platform governance. You will guide the design of resilient backend microservices and APIs that support high-scale marketplace domains such as pricing, promotions, loyalty, personalization, and order experiences. You will also champion AI-native engineering practices across Marketplace Engineering, including AI-assisted development, automated testing, documentation, code review workflows, and reusable engineering agents/tools. What You’ll Need to Be Successful 15+ years of software engineering experience, with a strong track record of designing and shipping production-scale systems across frontend and backend domains. Deep experience leading architecture for large-scale customer-facing platforms, marketplaces, commerce systems, or high-traffic digital products. Strong full-stack technical depth, including modern frontend frameworks such as React, Next.js, TypeScript, and backend services built in languages such as Go, Python, Java, or Node.js. Proven experience designing and scaling distributed systems, microservices, APIs, event-driven architectures, and low-latency platform capabilities. Strong understanding of GraphQL, including schema design, federation, orchestration, caching strategies, and frontend/backend contract governance. Experience with Config-Driven UI, Server-Driven UI, metadata-driven applications, or dynamic content platforms. Experience building or evolving platform capabilities in domains such as pricing, promotions, loyalty, personalization, experimentation, search/discovery, or checkout. Strong understanding of cloud-native architecture, including AWS or GCP, Kubernetes, Docker, infrastructure as code, and modern CI/CD practices. Experience with observability and operational excellence, including tools such as Datadog, OpenTelemetry, Sentry, New Relic, or similar platforms. Strong data modeling experience across relational databases, NoSQL systems, caching layers, and event streams. Pay Range: $170,000 - $220,000 Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Skills & Education This list includes key skills used in this job but is not inclusive of all skills needed for the role. Please see any required education below. Back-End Development, Front End Architecture, Web DevelopmentBachelor's Degree or equivalent experience | Required Work Arrangement To foster connection while offering continued flexibility, hybrid team members have the following in-office expectations: Hybrid roles in Birmingham, AL typically work in-office at least 2 days per week, with core in-office days on Wednesdays and Thursdays. Hybrid roles in Minneapolis, MN typically work in-office at least 1 day per week on either Tuesday, Wednesday, or Thursday. Hybrid roles in San Francisco, CA typically work in-office at least 1 day per week between Monday and Thursday. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role. About Shipt Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities. At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More. Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities. Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt’s company site at Shipt.com. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law. Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. If you need assistance filling out a job application, please complete this form. For technical interviews, Shipt uses an online coding platform. In the event you may need a reasonable accommodation to use the online coding platform, please connect with your recruiter. Employees (and eligible family members) are covered by medical, dental, vision and more. Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role. Hi, we’re Shipt! We’re a retail-tech company that connects people to reliable, high-quality delivery with a personal touch. Just as Shipt is an industry leader in outstanding service and care, our parent company Target is beloved across the country for their focus on bringing joy to families. Together, we've created a synergy that results in an elevated, personalized experience for all our customers, team members, and partners. Shipt reaches more than 60 million households across the U.S. To learn more about us, visit Shipt.com. Job Applicant Privacy Notice CA Privacy Rights

Manage referral scheduling team to ensure patient follow-up care and operational efficiency. | Requires call center management experience, strong communication, and healthcare referral knowledge. | Job Description The Access Center Manager, Referrals is responsible for ensuring patients referred from a Summit Health Location are scheduled for the appropriate follow-up care as part of our commitment to providing coordinate care. The manager will lead a team of Supervisors and agents ensuring all protocols are followed, all performance metrics are met, optimizing workflows and processes, managing time and attendance, and providing mentorship and direction and collaborating with the markets supported. Specifically, this manager will help ensure patients referred from a Summit Health location find and engage with the next necessary step in their care. Duties and Responsibilities The primary duties, responsibilities, and expectations of an Access Center Manager, Referrals are: • Provide oversight, management, coaching, development, and evaluation of the performance of the Supervisors on an ongoing basis following applicable performance standards. • Scheduling of all Supervisors to ensure proper shift coverage. • Driving care continuity for patients within Summit locations, ensuring patients are scheduled for their follow-up care as necessary. • Handling of escalated patient and site concerns. Creating action plans that are effective in solving business issues for the department. • Create and deliver presentations to the Access Center Leadership team when necessary. • Understanding key informatics and metrics and utilizing data appropriately to manage labor, key operational goals, and site staff KPIs. • Monitor employee engagement and designs programs in partnership with the Access Center leadership to maintain high employee engagement. • Coordinate with vendor partner to drive vendor agent success. • Maintain and exceed department goals for management and throughput. • Attend regular meetings with the Clinical managers to review performance and address any concerns. • Coordinates and collaborates with the Access Center Leadership and recruitment team to ensure all staff hires and needs are up to date for Access Center. • Assist in reporting on department metrics back to Access Center leadership regularly. • Enforce and audit policies and procedures related to the flow of information and systems used. • Monitor phone volume and assist with calls when necessary. Qualifications A candidate's qualifications will include: • A bachelor's degree is preferred but not required. • Minimum (3) Three years of experience as an Access/Call Center manager or comparable management experience. • Strong and Clear communication skills. • Working knowledge of EHRs - Electronic Health Records system is a plus. • Call center, referral, and/or appointment scheduling experience in a healthcare environment is a must. • Ability to analyze, review trends, and create action plans to mitigate areas of opportunity. • Must exhibit passion for outstanding results and compassion for those we work with and serve. • Happy and positive thinking, able to project this attitude around others. • Be willing to travel to clinical/Corporate locations, if needed. • Comfortable with constructive feedback and counseling management This is an exempt position with the salary range of $86,000 - $94,000 based on experience and market. About Our Commitment Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Manage and optimize driver supply and operational analytics, lead a team, drive operational excellence through data insights, and collaborate cross-functionally to improve last-mile delivery operations. | 7+ years in retail-tech operations or business analytics with last-mile delivery focus, Bachelor’s degree in relevant field, proficiency in data analysis tools, and strong communication skills. | Impact As the Senior Operations Manager located US remotely you will play a critical role in overseeing and optimizing our driver supply and operational analytics to ensure efficiency, effectiveness, and alignment with the company’s strategic goals. This individual will manage a diverse team, drive operational excellence through analytical insights, and support continuous improvement and operational initiatives across the organization. While no two days are the same, you will manage and mentor an operations supply team, setting clear objectives and fostering a culture of operational and analytical efficiency. Create and utilize data-driven insights to identify opportunities for supply optimization and equilibrium, cost reductions, and efficiency gains across operations. Develop, communicate, and execute strategies for leveraging data and technology to drive business optimization and decision-making. Lead the Implementation of best practices and continuous improvement initiatives based on business prioritization and analytical findings. You will also identify key performance metrics and establish dashboards to monitor and report on operational effectiveness. Collaborate with data scientists and analysts to ensure the accuracy and relevance of data models and predictive analytics. Work closely with other departments, including Data Science, Finance, Marketing, Field Operations and Retail Partners, to align data analytics efforts and operational impacts with broader business objectives. Facilitate communication and collaboration to ensure that analytical insights are effectively translated into actionable strategies across operations and partner teams. Prepare and present detailed reports and presentations on operational performance, trends, and recommendations to senior management and stakeholders. While responding to large scale events, mitigating impact to delivery partners and successfully recover as quickly as possible. What You’ll Need to Be Successful You have Bachelor’s degree in Operations Management, Business Analytics, Supply Chain Management or a related field. Relevant certifications (e.g., Six Sigma, PMP) are a plus. You have 7+ years of experience in retail-tech operations, business analytics, or a related field with a focus on last-mile delivery preferred You have a strong track record of successful operations management and process improvement. You have expertise in data analysis and business intelligence tools (e.g., Tableau, Power BI, SQL). You are proficient in Microsoft Office Suites, as well as data analysis tools. You have excellent communication and presentation skills, with the ability to convey analytical findings to diverse audiences. You have strong communication and interpersonal skills, with the ability to work effectively with diverse teams. Work Arrangement Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role. About Shipt Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities. At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More. Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities. Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt’s company site at Shipt.com. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law. Please inform your recruiting contact upon initial connection if you need a reasonable accommodation. If you need assistance filling out a job application, please complete this form. Employees (and eligible family members) are covered by medical, dental, vision and more. Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role. Pay Range: Metro Areas of Boston, District of Columbia, Los Angeles, San Francisco, Seattle and New York City: $88,000-$176,000 All other locations: $73,000-$147,000 Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Hi, we’re Shipt! We’re a retail-tech company that connects people to reliable, high-quality delivery with a personal touch. Just as Shipt is an industry leader in outstanding service and care, our parent company Target is beloved across the country for their focus on bringing joy to families. Together, we've created a synergy that results in an elevated, personalized experience for all our customers, team members, and partners. Shipt reaches more than 60 million households across the U.S. To learn more about us, visit Shipt.com. Job Applicant Privacy Notice CA Privacy Rights

The Reimbursement Specialist is responsible for monitoring and managing the workflow dashboard for assigned providers, ensuring successful adjudication of claims. This includes researching claims, writing appeals, and communicating with payers as needed. | Candidates should have 3-5 years of experience in a relevant field and a high school diploma or GED, with an associate's or bachelor's degree preferred. Familiarity with athenaCollector and Anodyne is also preferred. | About Our Company We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com. Job Description Job Description Essential Job functions: Monitoring and working the workflow dashboard for assigned providers and specialties, to include researching and correcting claims on MGRHOLD, writing appeals and facilitating their submission by Athena for appealing adverse decisions, contacting payers and Medical Directors as needed, and all other activities that lead to the successful adjudication of eligible claims. Oversight of HOLD and monitoring of MISSING SLIPS for assigned providers and specialties. Any coding and charge entry based on assigned providers and specialties. Completing claims worklists assigned by Reimbursement Supervisor. Bi-monthly reporting of dashboard status to Reimbursement Supervisor via Excel spreadsheet or other template to include aged since last touch balances and error reasons. Run reports for distribution to the physician and physician staff as needed to communicate data of interest, work performed, or ad hoc. Complete system knowledge, ability to run reports, worklists, and research and resolve an assigned subset of unpostables, payment batches. Responsible for running the Zero Pay Worklists at a minimum of bi-weekly for assigned providers and specialties, reviewing and responding to adjustments with approval or appeal. Field Patient Accounts staff or practice-based patient balance due questions and complaints as well as insurance needs on behalf of assigned providers and specialties. Receive transferred calls or emails from Patient Accounts staff with patient's requesting advanced assistance with their account. Illustrate excellent knowledge of healthcare industry in regard to the revenue cycle, coding, claims and state insurance laws. General Job functions: Expert in athenaCollector co-sourcing model. Expert in management and resolution of items in the MGRHOLD bucket: Expert in Oversight and Guidance/Management of HOLD bucket and Missing Tickets for assigned AR. Expert in EOBs and ERA and what they mean in athenaNet. Expert in Communication Claim notation Physician and Practice location staff Peers Supervisor/Manager Appeals and Payers Athena CSC and athenaNet Expert in sorting work queues and Worklists Zero Pay Fully Worked Receivables Claim Attachment Error Queue Payment Mismatch Unpostables worklists/dashboard research and resolution Unapplied Worklist Expert in generally accepted insurance benefit terms and processes Expert in Quickview, Registration, and Claim Edit screens. All screens, tools and data locations available under the user's security access. Expert in interpretation of billing slips for claim/code creation Facility-based charge entry Expert in request/preparation of supporting documentation such as medical records, dictation, appeal letters, contract pages. Expert in patient balance policies, workflows, and tools. Expert in management of TOS payment need(s) DAILY process of opening, closing and reconciling payment/deposits Expert in investigation and Denial/Appeal/Preparation of Refunds: Patient Insurance Expert in reporting, Activity Wizard, AR Wizard, Report Builder and any available reports in Library or through other means in Athena: Expert in customer service to patients and Physicians/Staff. Familiar with Patient 5 Stage Workflow Concept. Familiar with Registration, Scheduling, Check In and Check Out, pre-view and Day End Review, and other procedures, processes, and tools both in SMG policy and athenaCollector. Rules versus denials Kickcodes -- what they are and what they do Claim note history including actions and claim statuses Travel: Travel to Satellite locations for meetings High School Graduate/GED required. Associate's or Bachelor's degree preferred. Experience with athenaCollector and Anodyne preferred. 3-5 years experience required. This is a non-exempt position. The base hourly compensation range for this role is $21.50 to $25.25. At VillageMD, compensation is based on several factors including, but not limited to education, work experience, certifications, location, etc. The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan About Our Commitment Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan. Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws. Safety Disclaimer Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/. Join our Talent Network! Click the 'Get Started' button below to create a Candidate Home account to stay up to date on our most recent Job Postings! We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care. Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD and Starling Physicians. When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care. The work we do is changing the lives of our patients, our communities, and each other. Join us as we deliver the care we want to see in the world. Together, we can create better outcomes for all.

As a Partner Success Coordinator, you will support Shipt's partnerships with retail brands by managing project logistics and facilitating onboarding. You will also assist in partner communications and analyze data to identify growth opportunities. | A Bachelor’s Degree in a related field and 1 year of experience in account support or coordination are required. Strong organizational skills, attention to detail, and effective communication are essential for success in this role. | Impact As a Partner Success Coordinator you will provide key support to ensure the success of Shipt's partnerships with top retail brands nationwide. Collaborating across various teams, you’ll help drive business growth and expand Shipt’s impact in the delivery market. While no two days are the same you will coordinate project details by supporting partner success managers and directors (both on-site and remote) with daily tasks, projects, and reporting. Help manage project logistics, coordinating with cross-functional teams to ensure smooth onboarding for new retail partners and timely deliverables. You will support partner communications by reporting, and relationship-building efforts with retail partners, including preparing materials for business reviews, updating partners on performance metrics, and contributing innovative ideas to enhance partnerships. You will understand industry and partner needs by developing a deep understanding of partner operations to advocate for their needs within Shipt. Also, you will work with internal teams to analyze data, identify growth opportunities, and implement sustainable solutions benefiting customers, shoppers, and retail partners. What You’ll Need to Be Successful You have a Bachelor’s Degree in Business, Marketing, Advertising, Public Relations, or a related field You have 1 year of experience in account support or coordination, ideally within technology, retail, or an agency environment. You have strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment. You have excellent interpersonal skills and a customer-focused mindset, building positive relationships with partners and internal teams. You have effective communication and are comfortable interacting in both formal and informal settings with stakeholders. You have adaptability, with a proactive and problem-solving approach that aligns with Shipt’s mission and goals. You have ability to travel as needed and approved by your manager. Work Arrangement Shipt considers candidates located near a Shipt office or workspace in Birmingham, San Francisco, or Minneapolis to be hybrid, which means that they have the flexibility to work from home (with leader approval) or at a Shipt office in order to facilitate the ability to innovate, collaborate, and spark team connections. In-office expectations will vary by role and leader. Certain roles may require in-office presence on a full-time basis. Please work with your recruiter to learn more about the classification of this role. About Shipt Shipt is a retail tech company that connects people to reliable, high-quality delivery with a personal touch. Shipt connects customers to the things they want from the stores they love, retail businesses to more satisfied customers, and workers to new earning opportunities. At Shipt, we aim to put our team first to boost a sense of belonging, spark opportunities for growth, provide unique benefits and commit to giving back to our communities in ways that make life better, both personally and professionally. We understand that our service, our culture, and our connection to our communities are only made better by every single person who shows up to work here every day. Learn More. Shipt is an independently operated, wholly owned subsidiary of Target Corporation and available in more than 5,000 U.S. cities. Shipt was founded and is headquartered in Birmingham, Alabama. For more information, please visit Shipt’s company site at Shipt.com. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law. Please inform your recruiting contact upon initial connection if you need any accommodations. Employees (and eligible family members) are covered by medical, dental, vision and more. Employees may enroll in our company’s 401k plan. Employees will also be eligible to receive discretionary vacation for exempt team members, paid holidays throughout the calendar year and paid sick leave. Other compensation includes eligibility for an annual bonus and the potential for restricted stock units based on role. Pay Range: Metro Areas of Boston, District of Columbia, Los Angeles, San Francisco, Seattle and New York City: $62,200-$124,600 All other locations: $51,400-$102,900 Please note that the salary range above is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Hi, we’re Shipt! We’re a retail-tech company that connects people to reliable, high-quality delivery with a personal touch. Just as Shipt is an industry leader in outstanding service and care, our parent company Target is beloved across the country for their focus on bringing joy to families. Together, we've created a synergy that results in an elevated, personalized experience for all our customers, team members, and partners. Shipt reaches more than 60 million households across the U.S. To learn more about us, visit Shipt.com. Job Applicant Privacy Notice CA Privacy Rights