Strickland Brothers

Manage daily shop operations, provide customer service, and oversee staff hiring, training, and performance. | Must be 18+, have a valid driver’s license, reliable transportation, and willingness to work at least 50 hours/week. | Shop Manager $47,000-52,000/yr Health/Dental Insurance, Company Paid Life Insurance, Monthly Bonus Program, 401(k) Retirement Savings Plan, Generous Employee Discounts, Paid Time Off/Sick Pay, Advancement Opportunities, Paid Training Accelerate Your Career with Us! Join a thriving team where your growth is our priority. With a remarkable 46% increase in promotions this year, we’re committed to advancing our employees' careers and recognizing talent at every level. In the past year, we've welcomed over 1,300 new hires and fostered an average headcount of 1,000, demonstrating our dedication to expanding our workforce and investing in our people. At our company, your career path is not just a journey; it’s a fast track to success. If you’re ready to elevate your career and make a meaningful impact, we want you on our team! Shop Managers are eligible for a monthly bonus which is uncapped. Average bonus for high performing Shop Manager can begin at $6,000 annually. Duties: • Manage daily shop operations, including timely opening and closing. • Provide an exceptional customer experience and maintain high review ratings. • Resolve issues in real-time and proactively identify potential problems. • Conduct interviewing, hiring, training, counseling, development, and termination of team members. • Train staff on light-duty maintenance for customers’ vehicles. • Enforce all company policies and procedures. • Foster a positive work environment for staff. • Partner with the Area Manager to set goals and review performance. • Communicate effectively using Microsoft Outlook and Teams. • Manage customer relations and maintain accurate inventory. • Handle cash management and daily bank deposits. • Create weekly schedules and manage labor. • Monitor and track shop performance goals. • Ensure compliance with safety and health regulations. • Maintain a clean and visually appealing store environment. Requirements: • Must be 18 years or older. • Valid driver’s license required. • Background check is necessary. • Reliable transportation is required. • Willingness to work a minimum of 50 hours per week. Benefits: • Health/Dental Insurance • Company Paid Life Insurance • Monthly Bonus Program • 401(k) Retirement Savings Plan • Generous Employee Discounts • Paid Time Off/Sick Pay • Advancement Opportunities • Paid Training

Manage daily shop operations, lead and develop teams, ensure customer satisfaction, maintain operational standards, and advance to multi-unit leadership roles. | At least 2 years managing people in customer service industries, direct customer service experience, leadership and coaching skills, proficiency with Microsoft Outlook and Teams, and willingness to travel. | Leadership Development Trainee (District/Area Manager) $55,000-75,000/yr Strickland Brothers 10 Minute Oil Change At Strickland Brothers, we’re committed to building future leaders. We’re seeking talented single-unit managers, General Managers, or multi-unit managers read for a new challenge. We aim to develop multi-unit leadership through our new Accelerate Program. The program is an accelerated career path designed for high-performing managers who demonstrate the skills, drive, and leadership potential to advance rapidly into an Area Manager role at Strickland Brothers. Participants will receive structured training, mentorship, and real-world multi-unit leadership experience. Upon successful completion of the program, candidates may be promoted to an Area Manager position. Compensation: $55K throughout the program, with additional bonus opportunities based on shop performance and training milestones. Up to $75K salary after promotion to Area Manager, with additional bonus opportunities based on area performance. First things first… Shop Manager Responsibilities As a Shop Manager for the first 6-12 months of the program, you will play a vital role in our shop’s success by leading operations, driving exceptional customer service, and developing a high-performing team. Your core responsibilities include: • Manage daily shop operations, including timely opening and closing. • Provide an outstanding customer experience and maintain high review ratings. • Resolve issues in real-time and proactively identify and address potential problems. • Interview, hire, train, coach, develop, and terminate team members as needed. • Train staff on performing light-duty vehicle maintenance for customers. • Enforce all company policies, procedures, and safety regulations. • Foster a positive and motivating work environment for staff. • Partner with your Area Manager to set goals, review performance, and drive results. • Communicate effectively using Microsoft Outlook and Teams. • Oversee customer relations, inventory accuracy, cash management, and daily bank deposits. • Create and manage weekly schedules while balancing labor costs. • Monitor shop performance goals and track key metrics. • Maintain a clean, safe, and visually appealing shop environment. Next up: Area Manager As an Area Manager, your future responsibilities would include: • People Management: Develop and mentor Shop Managers, build a talent pipeline, and drive a positive culture through recognition, accountability, and support. • Company Standards: Ensure shops deliver outstanding customer service, maintain high Net Promoter Scores and Google review ratings, reduce claims, maintain clean, professional facilities, and achieve efficiency goals like 10-minute bay times. • Data Expertise: Utilize Power BI for daily performance analysis, drive car count, coach teams on KPIs, challenge Shop Managers to meet goals through data-driven leadership, and troubleshoot outliers. • Policy and Procedure Expertise: Lead best practices in inventory management, cash handling, recruiting, onboarding, training, and compliance with the company handbook and operational standards. What We're Looking For • At least 2 years of experience managing people, preferably in retail, restaurant, automotive, or other customer service-focused industries. • Direct customer service experience. • Strong leadership, coaching, and problem-solving skills. • Commitment to operational excellence and company standards. • Willingness to travel between multiple shop locations as you advance into Area Manager responsibilities. • Proficiency with Microsoft Outlook, Teams, and data-driven decision-making tools. If you're passionate about leading teams, delivering outstanding service, and growing your career into multi-unit leadership, we encourage you to apply for the Accelerate Program at Strickland Brothers!