Streamline Healthcare Solutions

Leading HR initiatives, talent management, and employee relations to foster positive workplace culture. | Extensive HR experience with leadership, legal compliance, and strategic planning, lacking clinical healthcare expertise. | Job Description: About Streamline Healthcare Solutions Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar. Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology. Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry. Summary of the Senior Product Manager, Primary Care & Inpatient The Senior Product Manager is a pivotal force in shaping and advancing the physical and medical functionality in our SmartCare EHR system, with a specific goal of improving the end user experience to reduce clinician and physician burnout. Using a deep understanding of primary care and inpatient EHR workflows, product management experience and a passion for leveraging technology and data to improve health outcomes the role is responsible for designing and scaling the physical health capabilities and workflows with the goal of enabling Behavioral Health organizations to better deliver primary care and/or inpatient services to meet the objectives of whole person care. The position will drive requirements, UI design, lead customer user groups, and deliver product features that improve clinical, financial, operational and regulatory outcomes for our customers. This position is remote and based in the United States. The salary range is $70,000 - $133,000, DOE. Employment visa sponsorship is not available for this role. Responsibilities of the Senior Product Manager, Primary Care & Inpatient Translate market opportunities, product gaps, regulatory needs, and workflow improvement opportunities into a prioritized roadmap with clear use cases and target outcomes Lead user groups with clinicians (MD/DO, NP/PA, RNs), and operational leaders; synthesize insights into clear problem statements and use cases with clear impact-based prioritization Define success metrics (adoption, reduced clicks, first-pass claim rate, medication administration error rate, charting time, etc.) and work with customers to document value stories Collaborate closely with behavioral and physical healthcare professionals, business stakeholders, and end-users to gather, define and prioritize product enhancements Work collaboratively with cross-functional teams, including development, quality assurance, implementation and support to ensure customer value is delivered through new features Evangelize and champion the product roadmap, aligning it with business objectives, customer needs, and market demand Ensure the EHR product complies with healthcare regulations, patient safety standards, and remains current with relevant certifications Monitor and analyze product performance metrics, user feedback, and market trends to inform data-driven decisions for continuous improvement Foster a growth mindset-oriented culture of innovation, collaboration, and excellence Requirements of the Senior Product Manager, Primary Care & Inpatient Bachelor's degree (B.A.) from four-year college or university in a relevant field (medicine, nursing, informatics); 3+ years clinical practice experience in an ambulatory clinic, 2+ years product management experience designing & building workflows for primary care or inpatient healthcare including backlog management, product requirements use case experience, or equivalent combination of education and experience. Advanced degree such as MD/DO, MSN/DNP, MSPAS is preferred. Primary Care: Must have knowledge of primary care setting clinical workflows. eRx/EPCS, med history, eMAR, Problems, Allergies, Medications, Immunizations, Medicare Wellness, Quality Reporting, Orders/Results, Labs, Primary Care note templates, preventative care & health maintenance, billing, etc. Deep knowledge of care coordination activities across the healthcare continuum. Understanding of referral management. Operational and clinical reporting familiarity Inpatient (Residential SUD/Detox/Inpatient Psych): Knowledge of admission/discharge/transfer, level-of-care transitions; treatment plans and order sets. Knowledge of detox protocols (CIWA-Ar, COWS), observation/1:1, restraints/seclusion documentation, incident reporting, etc. Knowledge of MAR for unit-based med pass; med reconciliation; narcotic counts; eKits; returns/wastes. Knowledge of interdisciplinary notes, rounding, vitals & flowsheets, group sessions, discharge summaries Extensive knowledge of physical and/or mental health electronic health records or other provider-facing technology Strong program management and organizational skills, with the ability to prioritize and manage multiple initiatives simultaneously Understanding of US healthcare regulatory landscape required; direct experience with ONC, CMS and/or DEA EPCS regulations preferred Interoperability/standards exposure: HL7/FHIR, C-CDA, LOINC/SNOMED/ RxNorm EPCS/PDMP domain familiarity Knowledge of behavioral health and PCP integration, MAT programs, detox protocols, or inpatient psych operations. Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. Thank you for your interest in a career with us! At Streamline Healthcare, we strive on building lasting and trusting relationships with our clients, and our employees set the bar. Our mission is to empower people who help those in need Our customers are engaged in helping the most vulnerable people in society. This is a high calling – one we are proud to support. At Streamline Healthcare Solutions, we are constantly innovating; our goal is to develop technology that enhances and transforms our customers’ businesses and helps them to improve the quality of life for those in need. Whether you’re an experienced professional or a student looking for an internship, there’s a place for you at Streamline Healthcare.

Lead and scale a customer support team, define customer experience standards, and collaborate with product and sales teams. | Requires 5+ years in SaaS customer support, leadership skills, technical knowledge, and experience in healthcare or EHR, which do not match your expertise. | Job Description: About Streamline Healthcare Solutions Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar. Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology. Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry. This is a remote position, based in the United States. The salary range offered for the position is $110,000 - $165,000 per year, DOE. Employment visa sponsorship is not available for this position. Summary of the Vice President of Customer Support The Vice President of Customer Support is a part of the Leadership team playing a critical role executing data-driven customer support strategies to expand and grow our business. This role drives strategy, execution, evolution, and results for the customer support team while defining and executing an extraordinary experience for our customers Responsibilities of the Vice President of Customer Support • Lead and scale a world-class customer support team that sets the standard for customer support within our company and in the industry. • Establish a team identity and culture that centers around a standard of excellence, high performance, respect, diversity, and unity across the team. • Demonstrate extreme ownership combined with constructive collaboration with other internal, cross-functional team members to drive alignment and execution for our customers. • Implement an individual and team development strategy, including coaching, training, mentoring, career development, and performance management. • Improve the operational processes, strategies, measurement, and plans to deliver strong results – for our customers and our company. • Define and own the entire customer support experience, ensuring an exceptional customer experience. • Be a key partner and strategist with our product team to ensure our product strategy is delivered to the current and future needs of our customers. • Assist sales team by providing customer support program overviews to prospective clients. • Represent our customers and our customer support team on the leadership team, including owning all key objectives and results. Requirements of the Vice President of Customer Support • Bachelor's degree (B.A.) from four-year college or university ; in Computer Science, Business Administration or related technical degree. 5+ years’ experience in Customer Support for a SaaS company (or equivalent experience) preferably in Healthcare and/or EHR, or equivalent combination of education and experience • Passion for developing deep customer relationships at all levels built on trust, authenticity, empathy, and results. • Ability to successfully navigate difficult conversations with customers with empathy and proper expectations, balancing interests of both customers and the company. • Proven ability to own accountability and deliver exceptional results for high customer retention. • Strong leadership skills that demonstrate the ability to think strategically, execute tactically, and collaborate effectively with key stakeholders internally and externally. • Excellent ability to inspire, coach, and develop team members to reach their maximum potential. • Ability to engage with customer executives and other key stakeholders. • Ability to thrive at a young company – not afraid to wear many hats, get your hands dirty, create processes, maximize output with limited resources, comfortable with ambiguity, and creative problem solving. • Excellent operations and execution skills – you flat out get things done. • Technical expertise and ability to acquire knowledge of new products and constructively engage with product leadership to help shape the product roadmap. • Deep understanding of value drivers in SaaS recurring revenue business models. Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.

Lead and scale a high-performing customer support team, ensuring an exceptional customer experience, and collaborate with product and sales teams to drive customer success. | Requires 5+ years in SaaS customer support, leadership skills, technical understanding, and experience in healthcare or EHR is preferred. | Job Description: About Streamline Healthcare Solutions Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar. Streamline’s mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare organizations to provide and coordinate all service delivery processes. Streamline has been offering software in the behavioral health marketplace since 2003. Streamline has built and maintains systems for some of the nation’s premier behavioral health organizations using the latest web-based technology. Streamline offers competitive compensation and benefits packages as well as a challenging, yet flexible, work environment that is conducive to collaboration and productivity. A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized. Join us, and advance your career today with a company that is on the cutting edge of the behavioral healthcare technology industry. This is a remote position, based in the United States. The salary range offered for the position is $110,000 - $165,000 per year, DOE. Employment visa sponsorship is not available for this position. Summary of the Vice President of Customer Support The Vice President of Customer Support is a part of the Leadership team playing a critical role executing data-driven customer support strategies to expand and grow our business. This role drives strategy, execution, evolution, and results for the customer support team while defining and executing an extraordinary experience for our customers Responsibilities of the Vice President of Customer Support Lead and scale a world-class customer support team that sets the standard for customer support within our company and in the industry. Establish a team identity and culture that centers around a standard of excellence, high performance, respect, diversity, and unity across the team. Demonstrate extreme ownership combined with constructive collaboration with other internal, cross-functional team members to drive alignment and execution for our customers. Implement an individual and team development strategy, including coaching, training, mentoring, career development, and performance management. Improve the operational processes, strategies, measurement, and plans to deliver strong results – for our customers and our company. Define and own the entire customer support experience, ensuring an exceptional customer experience. Be a key partner and strategist with our product team to ensure our product strategy is delivered to the current and future needs of our customers. Assist sales team by providing customer support program overviews to prospective clients. Represent our customers and our customer support team on the leadership team, including owning all key objectives and results. Requirements of the Vice President of Customer Support Bachelor's degree (B.A.) from four-year college or university ; in Computer Science, Business Administration or related technical degree. 5+ years’ experience in Customer Support for a SaaS company (or equivalent experience) preferably in Healthcare and/or EHR, or equivalent combination of education and experience Passion for developing deep customer relationships at all levels built on trust, authenticity, empathy, and results. Ability to successfully navigate difficult conversations with customers with empathy and proper expectations, balancing interests of both customers and the company. Proven ability to own accountability and deliver exceptional results for high customer retention. Strong leadership skills that demonstrate the ability to think strategically, execute tactically, and collaborate effectively with key stakeholders internally and externally. Excellent ability to inspire, coach, and develop team members to reach their maximum potential. Ability to engage with customer executives and other key stakeholders. Ability to thrive at a young company – not afraid to wear many hats, get your hands dirty, create processes, maximize output with limited resources, comfortable with ambiguity, and creative problem solving. Excellent operations and execution skills – you flat out get things done. Technical expertise and ability to acquire knowledge of new products and constructively engage with product leadership to help shape the product roadmap. Deep understanding of value drivers in SaaS recurring revenue business models. Streamline Healthcare Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law. Thank you for your interest in a career with us! At Streamline Healthcare, we strive on building lasting and trusting relationships with our clients, and our employees set the bar. Our mission is to empower people who help those in need Our customers are engaged in helping the most vulnerable people in society. This is a high calling – one we are proud to support. At Streamline Healthcare Solutions, we are constantly innovating; our goal is to develop technology that enhances and transforms our customers’ businesses and helps them to improve the quality of life for those in need. Whether you’re an experienced professional or a student looking for an internship, there’s a place for you at Streamline Healthcare.