Strayer Education, Inc.

Lead enrollment and financial operations, oversee provider integrations and a small team, and improve workflows, controls, reporting, and automation. | Requires a bachelor's degree, 3–6 years of operations or financial operations experience, process ownership, and prior people management; related sector experience is preferred. | The Manager, Enrollment & Financial Operations leads the team responsible for two deeply interconnected domains: the adjudication of student enrollment and tuition assistance requests, and the financial and technical operations that govern WFE's relationships with educational providers and employer clients. Every student request that is reviewed, approved, or denied generates the data that drives downstream financial activity — informing payments made to educational providers, amounts collected from employer clients, and the integrity of WFE's revenue share and platform fee structures. This role ensures these two functions operate as a single, integrated system. Essential Duties & Responsibilities: ENROLLMENT OPERATIONS Lead the team responsible for reviewing, adjudicating, and processing student tuition assistance requests. Ensure approval decisions are made consistently and in accordance with each employer client's benefit policy. Maintain and continuously improve SOPs governing the adjudication workflow from submission through final disposition. Oversee quality assurance processes to ensure decision accuracy and policy compliance. Identify and escalate policy exceptions, edge cases, and systemic issues. Partner with Customer Success and Solutions Engineering to ensure client benefit configurations are accurate. FINANCIAL OPERATIONS Oversee all financial transactions including direct payments from employer clients to educational providers and reimbursement processing. Own the invoicing and billing cycle for employer clients — including platform fees — ensuring accuracy and clean reconciliation. Manage revenue share billing to educational providers in accordance with WFE's partner agreements. Ensure financial data from enrollment is complete and accurate to support downstream payment operations. Maintain financial controls and audit readiness across all payment and billing workflows. Partner with Finance, Legal, and Account Management to resolve billing disputes. EDUCATIONAL PROVIDER TECHNICAL RELATIONSHIP Own the technical components of WFE's relationships with educational providers — data exchange protocols, integration standards, file/feed management. Ensure data passed between WFE and educational providers is accurate, timely, and correctly formatted. Partner with Product and Engineering to prioritize and resolve technical issues affecting the provider data pipeline. PEOPLE LEADERSHIP & TEAM OPERATIONS Manage a small team of analysts and operations specialists across enrollment, financial, and provider operations. Set clear performance expectations, provide regular coaching and feedback, and support professional development. Build and maintain a team culture grounded in accuracy, ownership, and continuous improvement. Ensure the team has documented processes for every recurring workflow — with clear escalation paths. PROCESS BUILDING, AUTOMATION & MODERNIZATION Build operational infrastructure from scratch: documented processes, dashboards, and tracking mechanisms. Define success metrics and SLAs for every workflow, establishing measurable standards for speed, accuracy, and quality. Identify opportunities to introduce AI tools and automation to modernize legacy processes without sacrificing accuracy. Reduce operational risk by systematically eliminating manual steps — designing workflows that constrain human error at the source. Build dashboards providing real-time visibility into operational performance and financial accuracy. Job Skills: Financial data analysis including invoicing, reconciliation, and payment processing Process design and SOP development People management and team development Cross-functional collaboration (Finance, Product, Engineering, Legal, client-facing teams) Automation and AI tool implementation Dashboard and reporting tool proficiency High attention to detail and intolerance for process ambiguity Work Experience: Required: 3-6 years in operations, financial operations, or a related field with demonstrated end-to-end process ownership. Prior people management experience required. Preferred: EdTech, benefits administration, financial services, or compliance-sensitive environment. Familiarity with tuition assistance or workforce education benefit administration. Education: Bachelor's degree required. Equivalent combination of education and directly related experience may be considered. Other: Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. Able to access information using a computer. Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $84,900.00 - $127,400.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

You would own technical direction and delivery while designing, developing, and maintaining full-stack features for the Sophia learning platform and helping improve the development lifecycle with AI tools. | The role requires at least five years of hands-on full-stack development, modern web and cloud technologies, Agile and TDD experience, and technical leadership. | ** Final Interview for this position is an in-person interview. We are not allowing exceptions for this requirement. ** Sophia Learning is an innovative education platform that helps students save time and money by offering low-cost, self-paced online courses designed to transfer for college credit. Our mission is to make higher education more accessible by delivering flexible, high-quality learning experiences that support students at every stage of their educational journey. As a Senior Full Stack Engineer, you will play a critical role in designing, building, and supporting the mission-critical applications that power the Sophia learning platform. You will take ownership of technical decisions, mentor other engineers, and collaborate closely with product and business stakeholders — your internal clients — to translate complex requirements into scalable, reliable solutions. You'll help us embrace and mature an agentic software development lifecycle — directing AI coding tools to build and ship efficiently — while staying personally accountable for the quality of what you deliver. What You'll Do Design, develop, and deliver full-stack features across our web applications, spanning database, backend, and user interface layers Take end-to-end ownership of the features and services you build — from technical direction through delivery, quality, and production health Own technical direction by evaluating trade-offs, recommending solutions, and establishing scalable patterns and best practices Collaborate cross-functionally with product managers, business analysts, QA, and engineering partners — your internal clients — to shape requirements and deliver iterative releases Practice and promote Agile development methodologies, including Test-Driven Development (TDD), automated testing, and CI/CD pipelines Participate in software releases, partner with QA on test plans, and assist with implementation planning Troubleshoot and resolve production issues, perform root cause analysis, and recommend long-term solutions Provide level 3 production support for enterprise applications after release Mentor and elevate other engineers through code reviews, pairing, and technical guidance Participate in the continuous evolution of engineering standards, development workflows, and system reliability Help embrace and mature our agentic software development lifecycle — applying AI coding agents and AI-assisted workflows to build efficiently, and bringing curiosity and enthusiasm for integrating AI-powered features into the platform What You Bring Technical Expertise Demonstrated proficiency across modern web application stacks, comfortable learning and shipping in whatever language a project requires Experience designing and developing across all tiers of modern web applications Strong understanding of object-oriented programming principles and established design patterns Experience working with relational databases, including writing complex SQL queries, with familiarity in NoSQL technologies Knowledge of responsive web design principles and modern front-end frameworks Experience with cloud platforms, such as Amazon Web Services (AWS) and/or Google Cloud Platform (GCP) Familiarity with containerization and orchestration technologies, including Docker and Kubernetes, as well as cloud-native architectures Experience with CI/CD pipelines, automated build and deployment processes, and version control systems (e.g., Git) Experience working in Agile development environments, utilizing tools such as Jira Exposure to, or a demonstrated interest in, agentic engineering principles and maturing an agentic software development lifecycle Professional Experience Minimum of 5 years of experience in the design, development, and implementation of web applications At least 5 years of hands-on full-stack development experience across modern web technologies Minimum of 2 years of experience working with AWS or GCP infrastructure Experience applying Test-Driven Development (TDD) practices and building automated solutions Preferred Qualifications Bachelor's degree in Computer Science, Engineering, or a related discipline Relevant cloud certifications (e.g., AWS Certified Solutions Architect, Google Cloud Professional certifications) Experience with AI/ML tools, APIs, or AI-assisted development workflows Demonstrated involvement in system architecture, technical decision-making, or long-term platform strategy Other Must be able to travel up to 10% of the time Must be able to lift 25 lbs Typical office setting Mobility within the office including movement from floor to floor Travel via plane, car, and metro may be required to perform this job Must be able to work more than 40 hours per week when business needs warrant Access information using a computer Effectively communicate, both up and down the management chain Effectively cope with stressful situations Strong mental acuity Regular, dependable attendance and punctuality are essential functions of this job Other essential functions and marginal job functions are subject to modification #LI-JD1 SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $106,500.00 - $159,800.00 - Salary If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.