Stratus

Support full sales cycle through technical expertise, product demonstrations, and customer engagement in construction technology. | Requires 3+ years in construction tech, MEP workflows, or sales engineering with strong communication skills and SaaS experience. | Role Summary The Sales Engineer at Stratus partners closely with Account Executives to support the full sales cycle, acting as the technical and domain expert for prospects evaluating Stratus. This role is responsible for understanding customer workflows, translating technical requirements into product value, delivering compelling demonstrations, and supporting proof-of-concept and pilot engagements. This is a customer-facing role that requires a strong understanding of MEP construction, fabrication, or related workflows, combined with the ability to communicate clearly with both technical and non-technical stakeholders. Key Responsibilities Partner with Sales to support the full sales cycle from discovery through proof-of-concept and pilot engagements. Lead product demonstrations tailored to MEP contractor workflows and use cases Conduct technical discovery to understand customer fabrication, BIM, and installation processes Translate customer pain points into clear Stratus value propositions Support pilots, trials, and proof-of-value engagements Answer technical and workflow-related questions during the evaluation process Gather customer insights and feedback to inform the larger Go-To-Market team’s prioritization and collaboration with Product and Engineering Assist in developing demo environments, demo data, and sales assets Support handoffs to other team members for onboarding and implementation as deals close Required Qualifications 3+ years of experience in one or more of the following: Construction technology MEP contracting (field, fabrication shop, VDC/BIM, or operations) Sales engineering or technical pre-sales Strong understanding of MEP construction workflows (fabrication, spooling, installation, coordination, or BIM) Experience presenting software solutions to contractors or construction stakeholders Ability to explain technical concepts in a clear, practical, and customer-focused way Comfortable running live demos and customer meetings Strong communication and interpersonal skills Preferred Qualifications Experience working with MEP trade contractors (mechanical, electrical, plumbing, or fire protection) Familiarity with BIM/VDC tools and fabrication workflows SaaS or construction technology experience Experience supporting pilots or proof-of-concept sales motions Success Metrics Sales cycle support effectiveness and deal progression Demo quality and customer engagement Technical win rate and sales conversion support Feedback from Sales, Customers, and Customer Experience Teams

Support complex sales cycles by providing technical expertise, conducting product demonstrations, and mentoring team members. | Requires 7+ years in construction technology or MEP workflows, with proven experience in supporting multi-stakeholder sales and mentoring teams. | Role Summary The Sales Engineer at Stratus partners closely with Account Executives to support the full sales cycle, acting as the technical and domain expert for prospects evaluating Stratus. This role is responsible for understanding customer workflows, translating technical requirements into product value, delivering compelling demonstrations, and supporting proof-of-concept and pilot engagements. This is a customer-facing role that requires a strong understanding of MEP construction, fabrication, or related workflows, combined with the ability to communicate clearly with both technical and non-technical stakeholders. The Senior Sales Engineer builds on this foundation by taking ownership of the most complex and strategic sales opportunities. In addition to leading high-impact evaluations and engaging with executive-level stakeholders, the Senior Sales Engineer plays a player/coach role within the Solution Delivery & Strategy team—mentoring Sales Engineers, helping refine sales engineering processes, and contributing to the evolution of Stratus’s go-to-market approach through shared insight and experience. Key Responsibilities Partner with Sales to support the full sales cycle from discovery through proof-of-concept and pilot engagements. Lead product demonstrations tailored to MEP contractor workflows and use cases Conduct technical discovery to understand customer fabrication, BIM, and installation processes Translate customer pain points into clear Stratus value propositions Support pilots, trials, and proof-of-value engagements Answer technical and workflow-related questions during the evaluation process Gather customer insights and feedback to inform the larger Go-To-Market team’s prioritization and collaboration with Product and Engineering Assist in developing demo environments, demo data, and sales assets Support handoffs to other team members for onboarding and implementation as deals close For Senior Sales Engineers, this role also includes: Leading the most complex and strategic opportunities, including executive-level engagements Acting as a player/coach by mentoring Sales Engineers and helping elevate sales engineering practices, standards and resources Partnering with Sales leadership to improve sales process effectiveness and technical win rates Representing the voice of the customer in internal planning and strategy discussions Required Qualifications 7+ years of experience in one or more of the following: Construction technology MEP contracting (field, fabrication shop, VDC/BIM, or operations leadership) Sales engineering or technical pre-sales Deep expertise in MEP fabrication and installation workflows Proven experience supporting complex, multi-stakeholder sales cycles Strong executive presence and ability to advise senior customer leaders Demonstrated ability to mentor and coach other technical or sales team members Excellent presentation, communication, and stakeholder management skills Preferred Qualifications Experience selling enterprise or mid-market SaaS solutions Background in fabrication management, prefabrication, or industrialized construction Experience influencing go-to-market strategy or sales process design Prior leadership or informal team lead experience Success Metrics Performance on strategic and complex deals Sales Engineering team effectiveness and maturity Demo and discovery quality across the team Feedback from Sales, Customers, and Customer Experience Teams What We Offer Opportunity to shape the sales engineering function at a growing SaaS company Meaningful impact on how MEP contractors adopt modern fabrication workflows Competitive compensation and growth opportunities Collaborative, construction-savvy team environment

Manage customer relationships post-implementation to drive adoption, renewals, and growth, while providing customer feedback to product teams. | 3-5 years in customer success or account management, with experience in technical or project-heavy environments, and skills in negotiation, relationship building, and data analysis. | Customer Success Manager (Renewals, Upsell, Relationship Management, Adoption) Role Summary Account Managers own the post-go-live customer relationship and are responsible for driving adoption, value realization, renewals, and growth across their book of business. They partner closely with Solutions Engineers for technical support/escalations and with Sales for expansion opportunities. They do not own implementation — their work begins once a customer is live and using Stratus. Key Responsibilities Customer Relationship & Value Delivery Build strong, trusted relationships with MEP contractor stakeholders across field, VDC, PM, and fabrication teams. Lead recurring value conversations, ensuring customers achieve measurable ROI and workflow improvements with Stratus. Drive product adoption and identify opportunities to deepen usage across business units. Renewals & Growth Own renewal forecasting, negotiation, and execution across your account portfolio. Identify and qualify expansion opportunities and partner with Sales on upsell motions. Use data to assess account health, mitigate churn risk, and prioritize proactive engagement. Customer Advocacy & Enablement Deliver customer training sessions and best-practice guidance post-implementation. Surface product feedback, workflow gaps, and customer needs back to Product and Engineering. Create and maintain customer success plans aligned to strategic outcomes. Required Skills & Experience 3–5 years in customer success, account management, or related customer-facing roles. Familiarity with construction technology, MEP workflows, or project delivery environments (field + office). Demonstrated experience owning renewals, negotiating contract value, and driving expansion. Strong communication, relationship building, and storytelling skills. Data-driven mindset with the ability to measure customer health and value realization. Preferred Experience with mid-market or enterprise SaaS accounts. Background working with technical or operations-heavy customer personas.