Storable

Lead and optimize the support operations for a payment processing team, ensuring scalability, efficiency, and high client satisfaction, while collaborating across departments. | 5+ years in client services or technical support with at least 2+ years in payment processing, 3+ years of team management, and proficiency with CRM tools like Salesforce. | Location: REMOTE Role Overview We are seeking a Software Support Manager to lead a high-performing payments team. This team of Support Specialists is focused on delivering an exceptional experience to our self-storage clients. This role is ideal for a strategic, data-driven leader who thrives in a fast-paced, evolving environment. You will be responsible for building and executing the strategy for our inbound software support function, ensuring scalable processes, operational efficiency, and best-in-class client satisfaction. This leader will partner with our internal and external stakeholders to advocate for the client experience. Key Responsibilities Strategic Leadership • Manage the end-to-end payment processing support experience for our self-storage clients, but eventually spanning other verticals. • Develop and implement a strategic roadmap for support operations focused on efficiency, scalability, and service excellence. • Define and track key performance indicators (KPIs) and ensure team goals align with broader organizational objectives. Team Management • Hire, onboard, coach, and manage a team of Software Support Specialists. • Cultivate a positive, performance-driven team culture with strong engagement and accountability. • Identify and address training needs to continuously upskill the team and improve service delivery. Operational Excellence • Develop and refine support workflows , ensuring cost-effective operations at scale. • Manage and improve performance using qualitative and quantitative metrics , including CSAT, ticket resolution time, and time to first response. Cross-functional Collaboration • Partner with Client Success , Product , and Engineering to provide insights that improve client experience. • Partner with our external Payment Providers to identify issues, track features, drive the client experience. • Coordinate with internal stakeholders to ensure seamless implementation of new features and product updates. • Support customer retention efforts by working closely with churn prevention teams and implementing strategic support initiatives. Customer Insights & Reporting • Analyze client feedback and ticket trends to identify pain points and opportunities for improvement. • Deliver actionable, data-driven insights to internal teams to help guide product and service enhancements. Content & Knowledge Management • Oversee the development and maintenance of internal support documentation and knowledge bases to ensure consistency and efficiency. Qualifications Must-Have: • 5+ years of experience in Client Services or Technical Support, with at least 2+ years in the Payment Processing industry. • 3+ years of people management experience with a demonstrated ability to lead and scale teams. • Proven ability to build, implement, and optimize scalable support processes. • Strong analytical and problem-solving skills; able to use data to drive decision-making. • Excellent written and verbal communication skills. • In-depth knowledge of Salesforce or similar CRM tools. • Bachelor’s degree or higher. • Authorization to work in the U.S. • Ability to travel up to 10% of the time. Nice-to-Have: • Experience working in a PayFac environment. • Successful track record of migrating merchants from one payment platform to another. • Background in call center management. • Proficiency with Google Suite, JIRA, and task management software (e.g. Asana). • Prior experience with internal knowledge management systems. • Strong familiarity with client onboarding and training workflows. Success Metrics • Achievement of team KPIs and SLAs (e.g., CSAT, ticket resolution time). • Effective scaling of support operations while reducing cost per contact. • Customer retention and satisfaction rates. • Internal stakeholder satisfaction and cross-departmental collaboration. • Engagement and development of team members. Why You’ll Love Working Here • Be part of a high-growth and high-impact technology company. • Work with smart, passionate people in a collaborative culture. • Opportunities for career advancement and professional development. • Competitive compensation, great benefits, and a mission that matters. All applicants must be currently authorized to work in the United States on a full-time basis. Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. About Us: At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions atwww.storable.com. At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before. Benefits and Perks: • Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. • 401(k) match after 60 days, 100% vested after 1 year. • Employer contribution to your HSA, plus an HRA to help offset your deductible. • Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. • Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. • 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. • 8 hours of Rest, Relax, Recharge time to care for your mental health. • Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops • Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. • ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. • Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed. • $50 monthly home data stipend, plus a home office sign-on bonus of $250. • Fertility care support options to help in your journey towards parenthood. • Access to financial experts to help you make informed decisions and achieve your financial goals. • Direct Student Loan Payment Program, some qualifications and eligibility rules apply. Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities. Important Notice: To protect yourself from fraudulent activities, please consider the following: • Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria. • No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag. • Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification. Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company’s name for any dubious purpose, please immediately report the incident to POps@storable.com Pay Transparency at Storable At Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role. Potential Pay Range $76,000—$110,000 USD

Provide administrative, technical, and operational support to ensure team efficiency and client service excellence. | Requires 3+ years in customer service or administrative roles, strong organizational and communication skills, familiarity with CRM systems preferred. | Storable is seeking a highly organized and detail-oriented admin support associate to join our Risk Success Team. In this role, you will provide critical administrative, technical, and operational support to ensure the team operates efficiently and delivers outstanding service to our partners. You will work closely with the Success Specialist to help prioritize tasks, track progress, and ensure timely completion of important client-related activities. We're looking for an ambitious individual who thrives in a challenging, fast-paced environment and is excited to make a meaningful impact. What You'll Do Every Day • Administrative Support: • * Complete setup and facility forms; contact operators as needed. • Set up terminations in the ZOHO Pending Termination Module. • Monitor and update "Pending Terminations" and ensure timely SM field updates in ZOHO. • Assist with the completion of work orders. This may include partner interactions via phone, email, and initiating and receiving of RightSignature documents. • Track enablement progress to prevent delays and ensure required ZOHO fields align with Success Manager wins. Update ZOHO fields as necessary. • Immediate Attention Items: Identify critical tasks such as expiring licenses, pending terminations, customer responses, and retention concerns; ensure these are flagged and addressed promptly. • Task Prioritization: Pull and categorize work order reports from ZOHO CRM for each Success Manager into actionable categories such as Retention, Upsell, Growth Opportunities, Pending Termination, and Delayed Enablement. What You Need to Bring to the Table • Experience: 3+ years experience in customer service, administrative assistant and/or a similar role. • Strong Organizational Skills: Ability to manage multiple moving pieces, ensuring short- and long-cycle tasks are completed efficiently. • Communication: Exceptional written and verbal communication skills. • Self-Discipline: Proven ability to monitor and complete tasks independently and on time. • Time Management: Superior organizational skills to prioritize and execute tasks effectively. Bonus Points • Familiarity with the self-storage industry or insurance products. • Experience with ZOHO CRM or similar systems. All applicants must be currently authorized to work in the United States on a full-time basis. Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. About Us: At Storable, we're redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com. At the heart of Storable is our "Win More" culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before. Benefits and Perks: • Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. • 401(k) match after 60 days, 100% vested after 1 year. • Employer contribution to your HSA, plus an HRA to help offset your deductible. • Instant access to flexible vacation. We trust you, so we have a 'take what you need' vacation policy. • Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. • 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. • 8 hours of Rest, Relax, Recharge time to care for your mental health. • Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops • Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. • 'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. • Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed. • $50 monthly home data stipend, plus a home office sign-on bonus of $250. • Fertility care support options to help in your journey towards parenthood. • Access to financial experts to help you make informed decisions and achieve your financial goals. • Direct Student Loan Payment Program, some qualifications and eligibility rules apply. Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities. Important Notice: To protect yourself from fraudulent activities, please consider the following: • Official Communication: All genuine communication from Storable will come from official email addresses, ending in "@storable.com." Be cautious of any communication that doesn't match this criteria. • No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it's a red flag. • Verification: If you're uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification. Your security and trust are paramount to us. If you suspect you've been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com

Lead GTM strategy and execution for Risk Management and Marketplace products, manage portfolio prioritization, develop market insights, and collaborate cross-functionally to drive revenue growth. | 7+ years product marketing experience with 4+ years senior role, managing multi-product portfolios, leading GTM launches, pricing strategy experience, strong program management, and US work authorization. | Sr. Product Marketing Manager – Risk Management & Marketplaces Storable exists to help Storage, Marine, and RV/Campground Operators run better businesses. We began our journey in the self-storage industry and have expanded into the Marine and RV/Campground industries, working hard to achieve our vision of being the #1 tech brand in all verticals. We are seeking a dynamic and experienced Senior Product Marketing Manager with an entrepreneurial mindset to lead the Go-to-Market (GTM) strategy for our Risk Management portfolio (Tenant Insurance, Protection Plans, Property & Casualty), B2B2C Marketplace products (SpareFoot, SelfStorage.com, Storage.com), Auctions platform, and Access Control solutions. This role blends strategic planning with tactical execution across a diverse, high-impact portfolio that serves both self-storage operators and their customers. You’ll drive positioning, pricing, launch execution, and cross-sell initiatives, while working across a matrixed organization to influence product direction, orchestrate acquisitions, and deliver measurable revenue growth. What You’ll Do GTM Strategy & Execution • Lead GTM strategy across Risk, Marketplace, Auctions, and Access Control while driving cross-sell opportunities with Storable’s core platform. • Develop and execute strategies covering messaging, positioning, pricing/packaging, segmentation, and brand integration. • Orchestrate multi-phase GTM launches for new markets, major releases, and acquisitions, coordinating stakeholders across Product, Sales, Marketing, Ops, Legal, and Finance. • Continuously optimize GTM initiatives using market feedback and performance data. Market Insights & Enablement • Drive persona development, market intelligence, win/loss analysis, and competitive research to inform pricing, positioning, and differentiation. • Develop sales enablement tools including battlecards, training, and launch collateral. • Partner with product teams (Edge, SiteLink, Easy Storage Solutions, etc.) to create cross-sell and upsell strategies. Portfolio Leadership • Own portfolio prioritization, making data-driven decisions about campaign timing and resource allocation. • Develop integrated campaigns that leverage synergies between product lines while respecting unique customer journeys. • Lead quarterly reviews and planning sessions to assess portfolio performance and align stakeholders. • Drive marketplace optimization strategies to improve tenant acquisition, conversion, and operator outcomes across SpareFoot, SelfStorage.com, and Storage.com. Cross-Functional Collaboration • Partner with Product Management to shape roadmap and ensure launches align to ARR/bookings objectives. • Navigate complex matrix structures, building alignment across multiple stakeholder groups. • Lead marketing efforts for acquisition integrations, ensuring seamless adoption into the Storable ecosystem. What You’ll Bring (Required Qualifications) • 7+ years of product marketing experience in SaaS/technology, with at least 4 years in a senior/lead role. • 5+ years managing multi-product portfolios with competing priorities. • 4+ years leading multi-phase GTM launches with large cross-functional teams. • 3+ years developing pricing and packaging strategies for SaaS portfolios. • Strong program management and matrix leadership skills, with proven ability to influence without authority. • Exceptional communication and presentation skills—able to simplify complex concepts for executives, operators, and consumers alike. Preferred Qualifications • Experience with B2B2C marketplaces, fintech/insurtech, or insurance-related products. • Acquisition integration experience with ability to manage GTM through M&A. • Experience building GTM strategies for international markets. • Knowledge of self-storage, marketplace, or auction industries. • Willingness to travel up to 10%. All applicants must be currently authorized to work in the United States on a full-time basis. Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. About Us: At Storable, we’re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV & camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com. At the heart of Storable is our “Win More” culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. We strive to empower our team and our customers to achieve and win more than ever before. Benefits and Perks: • Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance. • 401(k) match after 60 days, 100% vested after 1 year. • Employer contribution to your HSA, plus an HRA to help offset your deductible. • Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. • Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. • 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events. • 8 hours of Rest, Relax, Recharge time to care for your mental health. • Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops • Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively. • ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment. • Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed. • $50 monthly home data stipend, plus a home office sign-on bonus of $250. • Fertility care support options to help in your journey towards parenthood. • Access to financial experts to help you make informed decisions and achieve your financial goals. • Direct Student Loan Payment Program, some qualifications and eligibility rules apply. Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities. Important Notice: To protect yourself from fraudulent activities, please consider the following: - Official Communication: All genuine communication from Storable will come from official email addresses, ending in “@storable.com.” Be cautious of any communication that doesn’t match this criteria. - No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it’s a red flag. - Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification. Your security and trust are paramount to us. If you suspect you’ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com Pay Transparency at Storable At Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role. Potential Pay Range $130,000—$180,000 USD