Step Up on Second, Inc

Provide mental health and case management support to adults in permanent supportive housing, including assessments, therapeutic interventions, outreach, documentation, and 24/7 on-call coverage. | Master's degree in Counseling or Social Work, license-eligible with CAL BBS registration, Spanish fluency with language test, experience with mentally ill adults, case management skills, valid California driver’s license and transportation. | Service Coordinator II – Project-Based - Bilingual DMH REPORTS TO: Program Manager HOURS: 40 hours/week CLASSIFICATION: Exempt SUMMARY: The DMH programs provide intensive mental health services to TAY and Adults (18 and older) at permanent supportive housing (PSH) sites throughout West Los Angeles, Metro LA, and Hollywood. The Service Coordinator II is based out of a PSH site or sites and provides mental health and case management support to residents in collaboration with Department of Health Services (DHS) Intensive Case Managers. We serve individuals who have been diagnosed with a mental illness, substance abuse and who are experiencing homelessness, are in danger of losing their home, or are working on maintaining their housing. The DMH programs aim to provide linkage to resources including mental health services, housing, benefits, and are geared toward promoting wellness, mental health management and community integration. The program provides 24/7 on call coverage to members to provide the highest quality of life in the least restrictive community setting possible. Our work at Step Up is guided by the principles of Housing First, Mental Health Recovery and Trauma Informed Care. Benefits and What We Offer: • Opportunities for growth and professional development. • Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days). • Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00 • 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes. DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may or may not be assigned: Leadership, Administration, Oversight To Support the targeted outreach efforts of the Housing Supportive Services Program (HSSP) team to initiate contact, develop rapport, and in coordination with Multidisciplinary team members of Service Coordinators (SCs): SCI, SC II, LVN and PM, will assess homeless or newly housed TAY and/or adults for mental illness, co-occurring substance use and other health care needs in the community until linkage and services are accepted. • Attend all staff and community meetings as requested by Program Manager. • Engage in all scheduled supervision with management to consult about caseload and discuss any pertinent issued related to consumer care and/or documentation Direct Service and Support • Engage potential members in community and at their residence. • Provides clinical therapeutic and case management services for TAY and adults with psychiatric disabilities to assist them in improving their current level of functioning in the community. • Make home visits as needed to support independent living skills and subsidized housing certificates. Assist consumer with relevant skill building and self-care to support independence and housing retention. • Monitor for compliance, stability, and report any warning signs of decompensation and crisis. • Completes comprehensive initial and ongoing assessments for diagnosis and evaluation of level of functioning, support network, adequacy of living arrangements, financial status, physical health, level of self-care. • Assist clients in identifying needs, setting goals, establishing concrete objectives and developing a Coordinated Care Plan with a set timeframe from enrollment and annually. • Actively outreach clients on caseload who have not been in contact and ensure engagement in services in their home, transitional housing placement or on the streets. • Provide needed therapeutic interventions: individual, group and crisis, to address symptoms as defined in the assessment and to improve level of functioning or develop insight to reduce defined distress or stressors. Documentation and Data Collection • Complete all program-required paperwork such as HMIS or DMH/Medi-Cal and maintain documentation according to those program standards of practice in Electronic Health Record – Welligent or HMIS within prescribed timeframes as outlined in SUOS documentation policy. • Maintain consumer’s chart on EHR system by ensuring all relevant documents pertaining to client care have been scanned into attachments. • Meet weekly, monthly and quarterly billing quota as outlined by Program Manager. • Work cooperatively with other Service Coordinators including sharing responsibility for 24 hour on-call coverage. • Perform all other duties as assigned. SKILLS: • Knowledge of or experience with mainstream benefits and services, mental health diagnoses and level of functioning, EBP’s such as Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, Housing First, Harm Reduction, etc. • Ability to work collaboratively with others and on a team. • Initiative and solution focused practice. • Uses good time management skills and resources to balance case load direct service and paperwork. • Works within skills and scope of practice asking for support and training to improve abilities when needed. • Ability to work as a team member on the streets, in client’s apartments, homeless facilities or with other homeless community providers such as police, churches and hospital ER’s. • Ability to engage individuals in a meaningful manner which imbues trust enough to accept services offered. • Understands and promotes safety first to self and team members. Spanish speaking and able to provide services in Spanish and pass language test. QUALIFICATIONS: • Spanish speaking and able to provide services in Spanish and pass language test. • Masters in Counseling Psychology or Social Work. MFT, MSW and must be license-eligible and registered with the CAL BBS. • Experience working with mentally ill adults in a community setting. Case management experience is essential, also having the ability to chart patient progress to meet documentation requirements. • Interview will involve a review of this ability. • Candidate must have own transportation and current California driver’s license and insurance. • Position requires frequent driving and transporting. SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment. STEP UP CORE VALUES HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community. WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community. VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community. RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community. COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community. Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant. I can perform the functions of this job as described with or without reasonable accommodation. Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws. STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER

Provide outreach, intake, housing application assistance, case management, housing search and placement, client support, documentation, and compliance with HUD TBRA regulations for homeless clients. | Requires minimum 2 years working with homeless or mentally ill populations or related degree, experience with community or housed settings, proficiency in Microsoft 365, valid CA driver’s license, and ability to travel extensively. | Service Coordinator I – Generalist Housing Case Manager HUD TBRA PSH Program REPORTS TO: Assist Program Manager/Program Manager and or Director HOURS: 8:00AM-5:00PM Monday-Friday CLASSIFICATION: Hourly REQUISITION# 1703 SUMMARY: The SCI – Generalist is a field-bard position that provides Housing Services for homeless members participating in the Sacramento County Permanent Support Housing Program (PSH). These members have been identified by the Coordinated Access System (CAS) aka Coordinated Entry System (CES) and referred to Step Up Housing Services for long-term housing assistance and supportive services for HUD Tenant-Based Rental Assistance (TBRA) Program. The SCI – Generalist will work closely with other Service Coordinators (if member is connected to another Step Up Program) to house members in this TBRA program services included (e.g. outreach, case management, complete housing application and submission, unit searches and RFTAs, housing inspections and recertifications, and relocations). Benefits and What We Offer: • Opportunities for growth and professional development. • Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days). • Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00 • 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes. DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned: Direct Service and Support Work with a diverse and marginalized group of clients, experiencing many barriers including homelessness, complex trauma, medical health needs and substance use. • Provide Outreach to referred homeless individuals and families from CAS/CES to be screened for program eligibility HUD TBRA to rapidly house families and individuals. • Complete all eligibility Intake and Enrollment paperwork and upload it into Welligent and HMIS. • Assist all unhoused members with application process, unit identification, Recertifications and Relocation. • Ongoing supportive services prior and after housed. • Follow all Department of Housing and Urban Development regulations for tenant based rental assistance. • Provide clients with linkage to benefits establishment, and/or vocational resources to increase income. • Link clients with appropriate medical, mental health, substance abuse providers, as well as recuperative care, food, clothing and transportation resources. • Any other duties as required to ensure operations are successful. Housing Search, Location, and Placement: • Will take the lead on housing search, unit identifications and location and lease up placement. • Search for housing options aligned to the capacity and choices of the members and communicate program efforts to property managers to match appropriate housing options. • Conduct HUD Quality Standard inspections to ensure the unit meets HUD quality standards. • Coordinate lease signings with property managers and members. • Process requests for associated application fee’s expenses and prep any required documents. • Coordinate move ins to include furniture and appliances, as well as member transport. • Act as liaison between client and landlord for compliance with lease, eviction prevention, good neighbor behaviors, etc. • Once the member is housed provide retention services, creating a budget, debt management, job training linkage, problem solving skills, doing regular check ins on the client and rental unit, build a support network for the client. Documentation and Data Collection • Ensure client files meet set audit standards with required documentation. • Document services provided within 48 hours for every client contact, housing searches, placements, etc. and other documents utilizing prescribed record system. (HMIS and/or hard copy files.) • Verify and document client’s income. Complete rent payment schedule with client and provide utility allowance calculations to client. Complete rent calculations based on rent payment schedule. • Develop and update individual service plans (ISP) with the client’s input. • Track and report client outcomes in file and in HMIS. Ensure timely entry of data in HMIS and Welligent. • Ensure HMIS and Welligent data is complete and accurate. • Any other duties as required to ensure operations are successful. SKILLS: • Experience working with homeless and chronically mentally ill population, crisis intervention, understanding and commitment to psychosocial/Recovery-Oriented philosophy, strong computer skills, ability to work effectively in an interdisciplinary team. • Familiarity with and dedication to the Housing First and Harm Reduction models. • Ability to engage individuals on the streets in a meaningful manner, which imbues trust. • Understands and promotes safety first to self and team members. • Demonstrates good judgement and ability to work independently. • Ability to problem solve and use time management skills. • Organizational skills are key. Knowledge of HUD TBRA (Tenant-Based Rental Assistance) guidelines. QUALIFICATIONS: • Minimum of 2 years’ experience working with people who experience homelessness and or are diagnosed with a mental-illness or Social Work/Mental Health related Bachelor's degree • Minimum of 1 years' experience working with people who experience homelessness and or who are diagnosed with mental-illness in a community or housed setting necessary. Ability to work as a part of a team is crucial. • Knowledge of issues facing program members, (e.g. health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented person), excellent written and verbal communication skills, must be able to perform extensive charting, electronic data entry and documentation. • Microsoft 365 Office is essential. • Must have own transportation and current California driver's license and insurance with good driving record at all times during employment. SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required. Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members. STEP UP CORE VALUES HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community. WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community. VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community. RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community. COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community. Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws. STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER Application Question(s): • Do you have knowledge of issues facing program members (e.g. health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented persons) • Do you have your own transportation? Experience: • Homelessness or are diagnosed with a mental-illness : 2 years (Preferred) • or Social Work/Mental Health related Bachelor's degree : 2 years (Preferred) • homelessness or who are diagnosed mental-illness : 1 year (Preferred) • Working in a community or housed: 1 year (Preferred) • Microsoft 365 Office: 1 year (Required) License/Certification: • Driver's License (Required) Willingness to travel: • 75% (Required) Work Location: In person

Provide intensive case management and supportive services to homeless individuals with complex needs, including housing assistance, healthcare linkage, court advocacy, and detailed documentation. | Minimum 2 years experience with homeless or mentally ill populations or related degree plus 1 year experience, strong computer and communication skills, California driver's license, and ability to work with judicially involved clients. | JOB TITLE: Service Coordinator I, Care Coordinator (Case Manager) REPORTS TO: DHS-ODR-ICMS Program Manager HOURS: 40 CLASSIFICATION: Non-Exempt SUMMARY: The DHS-ODR-ICMS Service Coordinator will participate in Intensive Case Management Services (ICMS) funded by the Department of Health Services’ (DHS) Office of Diversion and Re-entry (ODR) toward the goal of assisting participants experiencing homelessness with achieving and maintaining optimal physical health, mental health, and housing stability. The participants are pre-trial defendants, who have alleged criminal felony cases. Through a partnership with the Superior Court, this position will provide case management services and linkage, supportive services, and housing retention services. The ODR pretrial program attempts to resolve alleged criminal felony cases early and divert defendants into ODR Housing & Services with a grant of probation. Step Up on Second fully implements the Housing First and Harm Reduction models of service delivery. DUTIES: The following reflects essential functions for this job but does not restrict other tasks, which may be assigned: Direct Service and Support • Work with a diverse and marginalized group of participants experiencing many barriers including homelessness, complex trauma, medical, mental health, and substance use. • Evaluate participants to identify social, emotional, and economic factors which may interfere with attaining stability and optimum health. Obtain consents and authorizations for participants in the DHS-ODR-ICMS Program as needed. • Assist participants to access temporary housing, obtain permanent housing, and facilitate the move in process before and after move in. • Meet face-to-face with each tenant a minimum of once per week. More frequently if needed. Meet face to face with tenants at their housing site a minimum of once per month, more frequently if needed. • Support participants with transportation in your vehicle or accompanying them on public transit to unit searchers, viewing, lease signing, and to various agencies as needed. • Assist participant with transportation/accompanying participants to healthcare providers in the greater Los Angeles area, linkage to healthcare providers, and court appearances • Collaborate with each participant to develop person centered, measurable service plans aimed at improving overall well-being and housing stability; review and update quarterly and upon completion of goals. • Regularly assess and document changes in tenant income, housing needs, mental health needs, physical health needs and vocational needs. • Provide participants with linkage to benefits establishment and/or vocational resources to increase income. Assist participants in referrals to the Countywide Benefits Entitlement Services Team (CBEST). • Link participants with appropriate medical, mental health, and substance abuse providers, as well as recuperative care, food, clothing, and transportation resources. • Provide advocacy and complete progress reports to the court regarding participant progress and engagement. • Ensure all participants are offered overdose response training and naloxone, regardless of whether the participant uses drugs or not, or other harm reduction supplies • Develop and maintain complete, accurate, and current files with all required documents and data in agency records and electronic databases, such as CHAMP and HMIS. Includes updates to changes in income and any demographic domains. Maintain confidentiality of participant files per HIPAA and all applicable guidelines. • Ensure and assist client with obtaining medication support. • Inform within three days DHS and program management when participant goes missing. Ensure services to participants are reflective of the “Whatever It Takes” model, which emphasizes participant choice, harm reduction, trauma-informed care, and psycho-social rehabilitation. • Use of effective communication skills such as active and reflective listening to build rapport. Utilize appropriate motivational interviewing interventions to increase positive outcomes. • Liaise with other providers within the agency and outside providers to formulate strength-based strategies focusing on housing retention and general wellness. • Participate in staff meetings, individual and group supervision, case conferences, and training as required. Data Management: Utilize CHAMP for entering all tenant updates/encounters, and documenting all services provided. All participant documentation of services and progress notes shall be recorded at least 4 times a month within 3 business days of service Delivery, using the G.I.R.P. format (Goal, Intervention, Response, Plan) • Provide annual income verification, healthcare insurance information and track changes. • Complete initial Bio-Psycho-Social-Assessment (BPS) once and 5x5 and Acuity Index when completing re-assessment every 3, 6, 9, and 12 months. • Ensure that appropriate quarterly care plans are developed, based on the needs assessment findings, and update the client record with action steps created and fulfilled. Care Plans are to be developed using the S.M.A.R.T model. • Other duties as assigned. SKILLS: Experience working with homeless and chronically mentally ill population, crisis intervention, understanding and commitment to psychosocial/Recovery-Oriented philosophy, strong computer skills, ability to work effectively in an interdisciplinary team. Familiarity with and dedication to the Housing First and Harm Reduction models. QUALIFICATIONS: Minimum of 2 years’ experience working with people who experience homelessness and or are diagnosed with a mental-illness or social work/mental health related bachelor's degree and minimum of 1 years' experience working with people who experience homelessness and or who are diagnosed with mental-illness in a community or housed setting necessary. Experience working with people who are involved with the judicial system preferred. The ability to work as a part of a team is crucial. Knowledge of issues facing program participants, (e.g., health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented person), excellent written and verbal communication skills, must be able to perform extensive charting, electronic data entry and documentation. Microsoft 365 Office is essential. Must have a California driver's license and insurance with a good driving record during employment. SUPPLEMENTAL INFORMATION: Work with people experiencing homelessness whether on the streets, in shelters or other places of habitation or services, may present inherent challenges and difficulties such as: exposure to bed bugs or other infestations, unpleasant smells or odors, individuals who may have poor hygiene or unclean homes due to homelessness, mental health symptoms, or poverty. Additionally, in working with our members, employees may encounter instances of profanity, sexually explicit or derogatory language, or verbal or physical expressions of anger and trauma. Very rarely do these situations ever escalate to physical contact, and negative or derogatory communication patterns can often be negotiated successfully. All direct care staff are provided adequate training to develop skills to deescalate crisis situations that may arise and Step Up has established procedural safeguards for all employees to mitigate (but not eliminate) these inherent risks of employment. Please note: this position is part of the Service Employees International Union (SEIU721) Bargaining Unit. PHYSICAL REQUIREMENTS: While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; handle or feel; reach with hands and arms; talk; and hear. The employee is frequently required to walk, balance, stoop, kneel, and/or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Keyboard data entry required. Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members. STEP UP CORE VALUES HOPE – We believe all people have the capacity for positive growth and change. We use hope to inspire and motivate ourselves, our members, our colleagues, and our community. WELLNESS – We believe in promoting a culture that supports healthy and fulfilling lives. We use a supportive environment to foster well-being for ourselves, our members, our colleagues, and our community. VOICE AND CHOICE – We believe in the right to choose and be heard. We use voice and choice to create meaningful outcomes and empowerment for ourselves, our members, our colleagues, and our community. RESPECT – We believe in promoting interactions that are non-judgmental, transparent. We use respect to guide all of our words and actions with ourselves, our members, our colleagues, and our community. COLLABORATIVE RELATIONSHIPS – We believe in forming partnerships to share resources, knowledge, and experiences. We use collaborative relationships to strengthen accomplishments for ourselves, our members, our colleagues, and our community. Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws. STEP UP IS AN EQUAL OPPORTUNITY EMPLOYER Expected hours: 40 per week Benefits: • 403(b) • 403(b) matching • Dental insurance • Flexible spending account • Health insurance • Life insurance • Paid time off • Vision insurance Application Question(s): • Do you have experience working with people who are involved with the judicial system? Work Location: Hybrid remote in Los Angeles, CA 90038