Steno

Participate in hands-on software development, design and implement technical solutions, and mentor team members. | Extensive experience with git, high-level programming languages, relational databases, familiarity with the tech stack, and at least 5 years of development experience. | Who are you? We’re looking for a self-starter who is effective in managing their time in remote working environments. If you love solving problems and collaborating with others to solve those problems then this role is for you! This is a fast-paced environment, but an amazing opportunity for someone who wants to join a growing tech team at a mid-stage start-up and have a direct impact on building and enhancing our products! On a regular basis you will Participate in hands-on software development, where you can apply your skills, knowledge and previous experiences Design and implement technical solutions Build and refine engineering team processes and best practices based on project experiences Mentor less experienced engineers on the team, providing guidance and technical expertise You’re gonna crush it if You love solving problems and collaborating with others to solve those problems You've become familiar with the downsides of both under-engineering and over-engineering, and developed an appreciation for working pragmatically You seek clarity, and as much simplicity as the underlying problem domain will allow You are well organized, able to manage time effectively, and comfortable working through sometimes incomplete designs and product specs You're enthusiastic about defining and cultivating a product-oriented engineering culture that instills a spirit of continuous improvement in all aspects of building products You are humble and recognize no one or system is perfect and you see mistakes being made as an opportunity for improvement You are not easily flustered if someone takes a different approach to solving the same problem Some requirements: You have extensive experience with git, a high-level programming language (preferably a statically-typed language or JavaScript), and at least one kind of relational database Familiarity with our stack - Node.js with Typescript, React.js front-end, and PostgreSQL You are familiar with unit and integration testing and have put them into practice You have exposure to different software architectures (n-tier, monolithic, distributed, etc) You have exposure to cloud infrastructure and/or cloud based CI/CD pipelines. Demonstrated track record of delivering well-engineered products with modern technologies for a variety of domains You have an understanding of web app fundamentals up and down the stack, from pixels to queries and everything in between At least 5 years of development experience Bachelor's degree in computer science or equivalent experience Bonus points if you have worked in one or more early-stage startups! Compensation & Benefits Salary - $175k-$215k in base salary, plus a yearly discretionary bonus based on goals set by your manager Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work Wellness/Mental Health - shared benefits to be used among employees and families Flexible Paid Time Off - allowing employees to find balance in their lives Options of Equity - we know our success is nothing without our team Access to a company-provided 401(k) account A home office setup and a monthly stipend to offset internet and phone costs Our Team Our Tech Team is a small, highly reliable, constantly innovative team. It is composed of Engineering, QA, Design, Data, and Product. Instead of being siloed, Eng and QA work hand-in-hand with Product and Design for execution of new ideas and solutions. Our Eng team includes people from all levels of seniority and with a variety of backgrounds, from Fortune 500 to startups to FinTech to bootcamps. Our team is also humble, and each individual recognizes that no one or one system is perfect; we see errors as an opportunity for improvement! About Steno Founded in 2018 and growing fast! Values: be highly reliable, constantly innovate, operate with a hospitality mindset Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience We are revolutionizing the litigation and court reporting industry Flexible deferred payment options (e.g., DelayPay) Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove, concierge customer service that our clients rave about Application Information Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.

Manage client relationships and coordinate with internal teams to ensure client satisfaction, handle scheduling and escalations, and analyze retention and churn. | At least 3 years account management or customer success experience in legal services, strong client relationship skills, effective communication at all levels, proficiency with cloud-based tools, and ability to multitask in a fast-paced environment. | On a regular basis, you’ll: Establish and maintain relationships between clients and Steno Account Executives. Partner with Account Executives to understand and manage firm preferences and provide white glove service. Act as the point of contact for our clients and communicate their needs cross-functionally with internal teams. Work across our internal Operations systems to schedule jobs, handle reschedules and cancellations, and add services in a timely manner to meet client deadlines. Manage high priority requests or escalated issues as needed, including problem resolution and client care, ensuring overall client satisfaction. Diffuse complicated situations while maintaining a professional demeanor–you know when you can take the lead and when it’s time to delegate or seek partnership. Proactively troubleshoot issues and follow up with firms to ensure satisfaction. When issues arise follow-up with clients to ensure satisfaction Conduct retention and churn analysis to optimize client satisfaction and product rollout strategies You’re gonna crush it if: You have at least 3 years of proven Account Management or Customer Success experience within the legal services industry You’re experienced in fostering strong client relationships and delivering client-focused solutions. You know how to communicate, present, and influence credibly and effectively at all levels of an organization (including with executive and C-level leadership). You’re proficient with technology and cloud based applications (Google Workspace and Slack experience is hugely beneficial!). You’re a quick learner and feel comfortable picking up new systems and processes. You can manage multiple projects simultaneously while paying close attention to detail. You’ve got excellent listening skills and exceptional verbal and written communications skills. You’re able to effectively prioritize among competing tasks and overall good time management skills. You’re a critical thinker; you think outside of the box for innovative solutions to problems. You’re flexible and can deal with ambiguity from time to time while remaining organized and efficient. You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company. Compensation & Benefits Salary: $75k-$85k Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental Wellness/Mental Health - shared benefits to be used among employees and families Flexible Paid Time Off - allowing employees to find balance in their lives Options of Equity - we know our success is nothing without our team Access to a 401k through Guideline A home office setup and a monthly stipend to offset internet and phone costs Our Team The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day-by-day, deposition-by-deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention. Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients. About Steno Founded in 2018 and growing fast! Values: be highly reliable, constantly innovate, operate with a hospitality mindset Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience We are revolutionizing the litigation and court reporting industry Flexible deferred payment options (e.g., DelayPay) Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove, concierge customer service that our clients rave about Application Information Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.

The Product Marketing Associate will maintain and update marketing collateral, coordinate product launches, and compile competitive intelligence. They will manage multiple projects and support customer interview logistics. | Candidates should have 5+ years of marketing and project management experience and be highly organized and self-motivated. Familiarity with tools like HubSpot and Looker is essential, along with strong communication skills. | On a regular basis you will Maintain and update marketing collateral, sales assets, Guru knowledge base, and help center content. Coordinate cross-functional product launches and support communications for betas and webinars. Compile competitive intelligence, assist with customer surveys, and maintain related databases. Manage multiple projects using tools like Asana and Slack; ensure stakeholders are aligned. Draft and send emails via HubSpot; pull segmented lists from Looker. Support customer interview logistics and assist in preparing presentations for webinars and meetings. You’re gonna crush it if You have 5+ years of marketing and project management experience to drive cross-functional execution. You are highly organized, self-motivated, and able to manage multiple priorities independently. You communicate clearly and proactively in a remote environment. You build strong working relationships and are comfortable with outreach and collaboration. You are familiar with tools like HubSpot, Looker, Asana, and Guru. You leverage AI to improve content, automate tasks, and boost productivity. You use customer and competitive research to inform your work. You are early in your product marketing career and ready to learn and grow quickly. Compensation & Benefits Salary - $85,000 - $110,000 Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental Wellness/Mental Health - shared benefits to be used among employees and families Flexible Paid Time Off - allowing employees to find balance in their lives Options of Equity - we know our success is nothing without our team Access to a 401k through Guideline A home office setup and a monthly stipend to offset internet and phone costs Our Team Our Marketing team is small but mighty! With creativity and expert execution, we work to grow Steno’s presence and impact through marketing and events nationwide. As our company and our team continue to grow, we’re looking to expand our ability to support Product Marketing! About Steno Founded in 2018 and growing fast! Values: be highly reliable, constantly innovate, operate with a hospitality mindset Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations, and finance experience. We are revolutionizing the litigation and court reporting industry Flexible deferred payment options (e.g., DelayPay) Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove, concierge customer service that our clients rave about Application Information Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.

As a Scheduling Assistant, you will manage client preferences and ensure quality service delivery. You will also handle scheduling, rescheduling, and cancellations while collaborating with cross-functional teams. | Candidates should have at least 1 year of administrative or operational experience, preferably in a court reporting agency. Proficiency in technology and excellent communication skills are essential. | Who are you? As a Scheduling Assistant at Steno, you’ll make a direct impact on our clients by serving as an extension of their office. We offer white-glove service, and you’ll be on the front lines, ensuring that quality of service is delivered consistently. You’re perfect for this role if you operate with a hospitality mindset and offer amazing customer service. You’re quick to learn new systems and thrive in a fast-paced environment. We know you’ve heard this before, but our Customer Success team is often coordinating many moving parts and interfacing with both internal and external teams on a daily basis. If you’re a natural problem-solver and people-person, this could be the role for you. On a regular basis, you will Manage all client preferences and communicate them to your team, providing white glove service. Work across the Operations systems to schedule jobs, handle reschedules and cancellations, and add services in a timely manner to meet client deadlines. Triage incoming Zendesk requests and route to the appropriate operations team or account manager. Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager. Work with your Scheduling Manager to obtain service agreements for all of your accounts. Collaborate with cross-functional teams to ensure all client needs are met. You’re gonna crush if You have 1+ years of administrative, coordination, or operational assistant experience (prior court reporting agency experience is a huge plus!). You’re proficient with using technology, software, and cloud-based applications (Google Workspace and Slack experience is preferred). Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information. You’re a quick learner and feel comfortable picking up new systems and processes. You can effectively prioritize among competing tasks and have excellent time management skills. You have the ability to work through highly detailed processes at an efficient pace. You’re flexible and can deal with ambiguity from time to time while remaining organized. You have excellent listening skills and exceptional verbal and written communication skills. You have the desire to work with a fast-paced and quickly growing tech start-up, and you are enthusiastic about the opportunity for growth within the company. Compensation & Benefits Hourly rate: $20-$27 Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental Wellness/Mental Health – shared benefits to be used among employees and families Flexible Paid Time Off – allowing employees to find balance in their lives Options of Equity – we know our success is nothing without our team A home office setup, a monthly stipend to cover internet/phone- And more! Our Team The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day by day, deposition by deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention. Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients. About Steno Founded in 2018 and growing fast! Values: be highly reliable, constantly innovate, operate with a hospitality mindset Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience We are revolutionizing the litigation and court reporting industry Flexible deferred payment options (e.g., DelayPay) Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove, concierge customer service that our clients rave about Application Information Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.