Steno

The Strategic Operations Manager will analyze data to drive strategic decisions and manage complex operational projects. They will coordinate cross-functional initiatives and transform analytical findings into actionable improvement projects. | Candidates should have 3-5 years of experience in analytics and project management, preferably in a high-growth startup or consulting environment. Proficiency in SQL and data visualization tools is essential, along with strong organizational and communication skills. | On a regular basis you will Spend significant time immersed in data, uncovering insights that drive strategic decisions and proactively investigating operational trends Own insights generation and follow-up across the organization, ensuring data translates into action Develop and maintain dashboards that tell meaningful stories about operational performance Conduct deep-dive analyses that answer critical business questions and reveal optimization opportunities Use data to tell compelling stories that non-technical colleagues can understand and act upon Lead and manage complex operational projects from conception through completion Coordinate cross-functional initiatives that span multiple departments and stakeholders Develop project timelines, track deliverables, and ensure accountability across teams Facilitate meetings, workshops, and strategic planning sessions Transform analytical findings into structured improvement projects with clear outcomes Manage operational process improvements and implementation of new workflows Serve as a strategic partner to operations leadership, extending their capacity to drive multiple initiatives Present findings and project updates confidently to stakeholders at all levels Anticipate business needs by staying ahead with both analytical insights and proactive project planning Become the go-to person for both data questions and operational project execution Bridge the gap between data insights and practical business implementation You’re gonna crush it if You have 3-5 years of experience combining analytics and project management, preferably at a high-growth startup, banking, or consulting environment You have advanced proficiency in data manipulation and visualization using tools such as Excel, Looker, and Tableau You are proficient in SQL and familiar with modern BI tools such as Looker You have proven project management experience with ability to lead cross-functional initiatives and manage multiple stakeholders You have strong organizational skills with experience managing competing priorities and complex timelines You have Inherent curiosity and analytical follow-through - you can't help but ask "why?" and love using data and logic to explore solutions You have excellent communication skills with ability to present to both technical and non-technical audiences You have a self-starter mentality with ability to prioritize, meet deadlines, and identify opportunities with limited oversight You thrive in a fast-paced, high-growth environments with comfort in ambiguity and rapid change Bonus points for You have experience with Snowflake You have familiarity with modern data stack technologies such as dbt and Fivetran You have knowledge of the legal tech industry or professional services You have experience with Python or R for data analysis You have an understanding of machine learning concepts and applications You have experience working with operational teams in complex service-based businesses Compensation & Benefits Salary - $90,000- $120,000 Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental Wellness/Mental Health - shared benefits to be used among employees and families Flexible Paid Time Off - allowing employees to find balance in their lives Options of Equity - we know our success is nothing without our team Access to a 401k through Guideline A home office setup and a monthly stipend to offset internet and phone costs Our Team The Operations team at Steno is essential to our success, and as a key support to the COO, you’ll play a vital role in this dynamic environment. You’ll help ensure that our production, billing, provider operations, customer success, and remote services teams are running smoothly, and delivering high-quality legal services. About Steno Founded in 2018 and growing fast! Values: be highly reliable, constantly innovate, operate with a hospitality mindset Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience We are revolutionizing the litigation and court reporting industry Flexible deferred payment options (e.g., DelayPay) Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove, concierge customer service that our clients rave about Application Information Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.

As a Scheduling Assistant, you will manage client preferences and ensure quality service delivery. You will also handle scheduling, rescheduling, and cancellations while collaborating with cross-functional teams. | Candidates should have at least 1 year of administrative or operational experience, preferably in a court reporting agency. Availability to work weekends and proficiency in technology and communication are essential. | Who are you? As a Scheduling Assistant at Steno, you’ll make a direct impact on our clients by serving as an extension of their office. We offer white glove service and you’ll be on the front lines ensuring that quality of service is delivered consistently. You’re perfect for this role if you operate with a hospitality mindset and offer amazing customer service. You’re quick to learn new systems and thrive in a fast-paced environment. We know you’ve heard this before, but our Customer Success team is often coordinating many moving parts and interfacing with both internal and external teams on a daily basis. If you’re a natural problem-solver and people-person, this could be the role for you. On a regular basis, you will Manage all client preferences and communicate them to your team, providing white glove service. Work across the Operations systems to schedule jobs, handle reschedules and cancellations, and add services in a timely manner to meet client deadlines. Triage incoming Zendesk requests and route to the appropriate operations team or account manager. Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager. Work with your Scheduling Manager to obtain service agreements for all of your accounts. Collaborate with cross-functional teams to ensure all client needs are met. You’re gonna crush if You have 1+ years of administrative, coordination, or operational assistant experience (prior court reporting agency experience is a huge plus!). You are available to work Saturday and Sunday from 8:00 AM - 4:00 PM PST. You’re proficient with using technology, software, and cloud based applications (Google Workspace and Slack experience is preferred). Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information. You’re a quick learner and feel comfortable picking up new systems and processes. You can effectively prioritize among competing tasks and have excellent time management skills. You have the ability to work though highly detailed processes at an efficient pace. You’re flexible and can deal with ambiguity from time to time while remaining organized. You have excellent listening skills and exceptional verbal and written communications skills. You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company. Compensation & Benefits: Hourly rate: $20-$27 Healthcare - You may be looking for part-time work, but your health is always a priority. We offer part-timers a monthly reimbursement to help offset the costs of covered healthcare insurance premiums and expenses. Paid Sick Time - We offer coverage for your scheduled work days when you're not able to work. Options of Equity - We know our success is nothing without our team. Access to a 401k through Guideline A work-supplied computer, a monthly stipend to cover internet costs, and more! Our Team The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day-by-day, deposition-by-deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention. Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients. About Steno Founded in 2018 and growing fast! Values: be highly reliable, constantly innovate, operate with a hospitality mindset Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience We are revolutionizing the litigation and court reporting industry Flexible deferred payment options (e.g., DelayPay) Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove, concierge customer service that our clients rave about Application Information Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.