Steno

Drive new and existing business, develop long-term client relationships, conduct virtual product demonstrations, and collaborate cross-functionally. | 3-5 years of sales or account management experience, solution selling skills, familiarity with case/matter management software, and proficiency with digital communication tools. | Who are you? You’re an expert in building relationships with target clients and know how to design the right sell for each opportunity. You’re a seasoned litigation support sales professional, reliable, and always operate with a hospitality mindset. You understand the importance of personalization at scale and how integral that is to providing amazing customer service. As a revenue driver, you are metrics-focused and results-oriented. –You’re also confident when it comes to actively seeking business opportunities to expand your client network. If you have Outsides Sales experience and a proven track record you’re excited to speak to, we’d love to hear from you. On a regular basis, you will Drive new and existing business, tracking sales targets and staying accountable to your personal KPIs. Serve as the primary point of contact for your book of clients, responsible for developing and maintaining long-term relationships. Support clients via phone and email with professionalism, timeliness, and exceptional communication skills–always operating with a hospitality mindset. Consult with clients, answer their questions, anticipate their needs, and offer helpful and effective solutions to secure conversion. Monitor and analyze client usage of our product and services, acting proactively to increase product adoption and revenue within your book of business. Conduct virtual demonstrations of Steno’s products for prospective clients. Work cross-functionally with internal teams to keep up with new product and service releases and updates, including providing front-line feedback and objections to help us forecast market needs. Travel to company-sponsored events and client functions to develop rapport, establishing new business relationships and deepening existing relationships. You’re gonna crush if: You have 3 - 5 years of experience in a similar role, or have relevant Account Management or Sales experience. You enjoy selling out in the field. You will be expected to be in the field 3-4 days a week in this role. You’re a high-activity, metrics-focused salesperson. You should understand the concepts of a predictable revenue model and can adapt your experience to meet Steno’s specific sales targets. You’re experienced with case management software or matter management. ​​You’re a quick learner and feel comfortable picking up new systems and processes. You're comfortable in a high-tech environment and are already a power user of tech in your daily work life. Familiarity with Google Workspace, CRMs, and digital-first communication are a must. You should be skilled in solution selling, have exceptional listening skills, verbal and written communications skills, and presentation skills. We don’t just mean that you can make a mean powerpoint - verbal reasoning skills are critical in our sales environment. You have the desire to work with a fast-paced and quickly growing tech start-up and you’re enthusiastic about the opportunity for growth within the company. You are a conscientious, responsive, and professional teammate who views everyone as a client and strives to build strong, and cross-functional relationships. Compensation & Benefits Compensation: Salary: $85k-$110k Commission: 5% on Steno Revenue Anticipated first year OTE: $125k-$150k+ Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work Wellness/Mental Health - shared benefits to be used among employees and families Flexible Paid Time Off - allowing employees to find balance in their lives Options of Equity - we know our success is nothing without our team Access to a company-provided 401k, a home office setup, a monthly stipend to cover internet/phone- And more! Our Team Our Sales team is a high-growth, powerhouse group, focused on growing Steno’s presence and impact. The Sales team cultivates business relationships that help Steno achieve our big, audacious goals. Composed of both Inside and Outside Sales, and working in direct partnership with our Marketing, Customer Success, and Executive teams, our Sales team helps drive our revenue while remaining laser-focused on beginning exceptional client relationships. About Steno Founded in 2018 and growing fast! Values: be highly reliable, constantly innovate, operate with a hospitality mindset Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience We are revolutionizing the litigation and court reporting industry Flexible deferred payment options (e.g., DelayPay) Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove, concierge customer service that our clients rave about Application Information Steno is an equal opportunity employer and does not discriminate based on any characteristics protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.

Manage client relationships and coordinate with internal teams to ensure client satisfaction, handle scheduling and escalations, and analyze retention and churn. | At least 3 years account management or customer success experience in legal services, strong client relationship skills, effective communication at all levels, proficiency with cloud-based tools, and ability to multitask in a fast-paced environment. | On a regular basis, you’ll: Establish and maintain relationships between clients and Steno Account Executives. Partner with Account Executives to understand and manage firm preferences and provide white glove service. Act as the point of contact for our clients and communicate their needs cross-functionally with internal teams. Work across our internal Operations systems to schedule jobs, handle reschedules and cancellations, and add services in a timely manner to meet client deadlines. Manage high priority requests or escalated issues as needed, including problem resolution and client care, ensuring overall client satisfaction. Diffuse complicated situations while maintaining a professional demeanor–you know when you can take the lead and when it’s time to delegate or seek partnership. Proactively troubleshoot issues and follow up with firms to ensure satisfaction. When issues arise follow-up with clients to ensure satisfaction Conduct retention and churn analysis to optimize client satisfaction and product rollout strategies You’re gonna crush it if: You have at least 3 years of proven Account Management or Customer Success experience within the legal services industry You’re experienced in fostering strong client relationships and delivering client-focused solutions. You know how to communicate, present, and influence credibly and effectively at all levels of an organization (including with executive and C-level leadership). You’re proficient with technology and cloud based applications (Google Workspace and Slack experience is hugely beneficial!). You’re a quick learner and feel comfortable picking up new systems and processes. You can manage multiple projects simultaneously while paying close attention to detail. You’ve got excellent listening skills and exceptional verbal and written communications skills. You’re able to effectively prioritize among competing tasks and overall good time management skills. You’re a critical thinker; you think outside of the box for innovative solutions to problems. You’re flexible and can deal with ambiguity from time to time while remaining organized and efficient. You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company. Compensation & Benefits Salary: $75k-$85k Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental Wellness/Mental Health - shared benefits to be used among employees and families Flexible Paid Time Off - allowing employees to find balance in their lives Options of Equity - we know our success is nothing without our team Access to a 401k through Guideline A home office setup and a monthly stipend to offset internet and phone costs Our Team The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day-by-day, deposition-by-deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention. Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients. About Steno Founded in 2018 and growing fast! Values: be highly reliable, constantly innovate, operate with a hospitality mindset Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience We are revolutionizing the litigation and court reporting industry Flexible deferred payment options (e.g., DelayPay) Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove, concierge customer service that our clients rave about Application Information Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.

The Product Marketing Associate will maintain and update marketing collateral, coordinate product launches, and compile competitive intelligence. They will manage multiple projects and support customer interview logistics. | Candidates should have 5+ years of marketing and project management experience and be highly organized and self-motivated. Familiarity with tools like HubSpot and Looker is essential, along with strong communication skills. | On a regular basis you will Maintain and update marketing collateral, sales assets, Guru knowledge base, and help center content. Coordinate cross-functional product launches and support communications for betas and webinars. Compile competitive intelligence, assist with customer surveys, and maintain related databases. Manage multiple projects using tools like Asana and Slack; ensure stakeholders are aligned. Draft and send emails via HubSpot; pull segmented lists from Looker. Support customer interview logistics and assist in preparing presentations for webinars and meetings. You’re gonna crush it if You have 5+ years of marketing and project management experience to drive cross-functional execution. You are highly organized, self-motivated, and able to manage multiple priorities independently. You communicate clearly and proactively in a remote environment. You build strong working relationships and are comfortable with outreach and collaboration. You are familiar with tools like HubSpot, Looker, Asana, and Guru. You leverage AI to improve content, automate tasks, and boost productivity. You use customer and competitive research to inform your work. You are early in your product marketing career and ready to learn and grow quickly. Compensation & Benefits Salary - $85,000 - $110,000 Health, Vision, & Dental Benefits - generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental Wellness/Mental Health - shared benefits to be used among employees and families Flexible Paid Time Off - allowing employees to find balance in their lives Options of Equity - we know our success is nothing without our team Access to a 401k through Guideline A home office setup and a monthly stipend to offset internet and phone costs Our Team Our Marketing team is small but mighty! With creativity and expert execution, we work to grow Steno’s presence and impact through marketing and events nationwide. As our company and our team continue to grow, we’re looking to expand our ability to support Product Marketing! About Steno Founded in 2018 and growing fast! Values: be highly reliable, constantly innovate, operate with a hospitality mindset Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations, and finance experience. We are revolutionizing the litigation and court reporting industry Flexible deferred payment options (e.g., DelayPay) Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove, concierge customer service that our clients rave about Application Information Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information that may be included on a resume or application, is collected and stored in our system. Still, we never disclose or sell your personal information.

As a Scheduling Assistant, you will manage client preferences and ensure quality service delivery. You will also handle scheduling, rescheduling, and cancellations while collaborating with cross-functional teams. | Candidates should have at least 1 year of administrative or operational experience, preferably in a court reporting agency. Proficiency in technology and excellent communication skills are essential. | Who are you? As a Scheduling Assistant at Steno, you’ll make a direct impact on our clients by serving as an extension of their office. We offer white-glove service, and you’ll be on the front lines, ensuring that quality of service is delivered consistently. You’re perfect for this role if you operate with a hospitality mindset and offer amazing customer service. You’re quick to learn new systems and thrive in a fast-paced environment. We know you’ve heard this before, but our Customer Success team is often coordinating many moving parts and interfacing with both internal and external teams on a daily basis. If you’re a natural problem-solver and people-person, this could be the role for you. On a regular basis, you will Manage all client preferences and communicate them to your team, providing white glove service. Work across the Operations systems to schedule jobs, handle reschedules and cancellations, and add services in a timely manner to meet client deadlines. Triage incoming Zendesk requests and route to the appropriate operations team or account manager. Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager. Work with your Scheduling Manager to obtain service agreements for all of your accounts. Collaborate with cross-functional teams to ensure all client needs are met. You’re gonna crush if You have 1+ years of administrative, coordination, or operational assistant experience (prior court reporting agency experience is a huge plus!). You’re proficient with using technology, software, and cloud-based applications (Google Workspace and Slack experience is preferred). Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information. You’re a quick learner and feel comfortable picking up new systems and processes. You can effectively prioritize among competing tasks and have excellent time management skills. You have the ability to work through highly detailed processes at an efficient pace. You’re flexible and can deal with ambiguity from time to time while remaining organized. You have excellent listening skills and exceptional verbal and written communication skills. You have the desire to work with a fast-paced and quickly growing tech start-up, and you are enthusiastic about the opportunity for growth within the company. Compensation & Benefits Hourly rate: $20-$27 Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental Wellness/Mental Health – shared benefits to be used among employees and families Flexible Paid Time Off – allowing employees to find balance in their lives Options of Equity – we know our success is nothing without our team A home office setup, a monthly stipend to cover internet/phone- And more! Our Team The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day by day, deposition by deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention. Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients. About Steno Founded in 2018 and growing fast! Values: be highly reliable, constantly innovate, operate with a hospitality mindset Diverse backgrounds welcome! Steno employees have a unique blend of legal, technology, operations and finance experience We are revolutionizing the litigation and court reporting industry Flexible deferred payment options (e.g., DelayPay) Cutting-edge technology - unique products and integrations to maximize the output of legal professionals White glove, concierge customer service that our clients rave about Application Information Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs. Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended. Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information.