Stellar Industrial Supply

Support customer accounts, manage inventory programs, and assist with sales and order processing to enhance customer satisfaction. | High school diploma, 2-3 years of sales/customer service experience, proficiency with Microsoft Office, and valid driver’s license. | About Us At Stellar Industrial Supply, we help manufacturers and businesses run smarter by providing the right tools, supplies, and solutions that reduce downtime and costs. Our success is built on strong customer relationships — and that’s where you come in. Stellar is seeking a sales support professional to work hands-on with our customers in the Northwest corner of the Pacific Northwest, in the Whatcom, Skagit and Snohomish counties. About The Position The Account Relationship Representative (ARR) supports the outside sales team in growing and maintaining customer relationships. This role works closely with customers, operations, product management, suppliers, and other members of the commercial team to drive sales, support account development, and ensure customer satisfaction. The ARR assists with both existing customer accounts and new business opportunities by providing hands-on support, problem-solving, and inventory program management. Success in this role requires strong communication skills, attention to detail, and a customer-first mindset. Essential Duties And Responsibilities Customer Support & Relationship Management • Serve as a key resource for assigned accounts, providing prompt and effective support. • Respond to customer issues, inquiries, and requests in a professional and timely manner. • Collaborate with the outside sales team to identify opportunities and meet/exceed monthly sales goals. Inventory & Program Management • Support and implement Stellar vendor-managed inventory (VMI) programs at customer sites. • Operate and maintain Stellar inventory systems (e.g., CribMaster, SupplyPro, AutoCrib, Hand-Held Bin Management). • Ensure accurate tracking, organization, labeling, and cleanliness of managed inventory. • Manage min/max product quantities and assist in cross-referencing products for VMI programs. • Identify unprofitable inventory and recommend adjustments to align with business objectives. Sales & Order Management • Enter and manage quotes and orders in the ERP system (Prophet 21) or through collaboration with Customer Service. • Research, prepare, and follow through on customer quotes using branch and company resources. • Generate add-on sales opportunities by recognizing and acting on customer needs. • Communicate directly with vendors and Product Management to meet customer requirements. Solutions & Collaboration • Leverage Stellar’s specialists, supplier resources, and internal teams to support customer accounts. • Serve as a liaison between customers, the commercial team, and the Solutions group to deliver effective results. Compliance & Safety • Follow all customer site guidelines, safety protocols, and emergency procedures. • Stay current on required training and certifications. Qualifications Position Requirements Education • High School Diploma or equivalent required Experience • 2-3 years of relevant sales or customer service experience • Experience with ERP systems (preferred) Skills & Abilities • Clear and professional verbal and written communication skills • Strong interpersonal skills with ability to build trust at all levels, including executives • Excellent time management, organization, and attention to detail • Proficiency with Microsoft Office Suite • Confident presenting information to groups and customers • Valid driver’s license, satisfactory driving record, and reliable transportation Physical Demands • Light to moderate physical activity including frequent standing, walking, and repetitive use of arms and hands • Regular handling of light objects and hand tools Work Environment / Hazards • Exposure to marginal to moderate hazards, generally predictable and well protected against

Lead and manage all sales and business operations in the Northeast territory, develop sales strategies, build and oversee a high-performing sales team, and drive regional revenue growth. | High school diploma required, bachelor’s preferred; proven sales strategy alignment, consultative selling expertise, executive communication and negotiation skills, and willingness to travel frequently. | Description Stellar Industrial Supply is a privately held, ISO/AS9120-certified premier industrial supplier. Our specialists, sales force and customer experience managers serve small, medium and large manufacturers; federal, state and local municipalities; and commercial construction companies across the United States. We invest in our people, technology, and partnerships to maintain profitability and stability. By delivering both individual products and customized solutions, we help our customers save costs, improve efficiency, and boost profits without frustration. From onsite purchasing and delivery to competitive pricing and inventory management, we go beyond the transaction to provide exceptional value. Our success is built on innovation, care for our people, and authentic partnerships with supplies and customers – always with the goal of improving customer experience, stakeholder trust, market leadership and mutual value. The Vice President of Sales and Business Development – Northeast is responsible for directing and managing all sales and business operations in the Northeast territory, with a preferred central location near Pittsburgh, PA. This includes driving market competitiveness, pricing strategy and channel strategy, and regional revenue growth. The role leads the regional outside sales team, collaborates with Customer Experience and Shared Services, and ensures alignment with Stellar’s mission of creating “Ideal Customer ↔ Supplier partnerships.” This is both a leadership and hands-on business development position, actively engaging with key customers and prospects to expand Stellar’s footprint in the Northeast. Essential Duties And Responsibilities • Serve as a key member of the executive team shaping company strategy, ensuring regional sales objectives align with national business goals. • Partner with Senior V.P. of Sales and other leaders to develop significant opportunities within the Northeast service area. • Provide regular updates on regional performance, opportunities, challenges, and market conditions. • Lead business development initiatives consistent with Stellar’s long-term strategy. • Design and deploy an effective regional sales structure, roles, and resource allocation. • Build and manage high-performing regional sales team, meeting targets for revenue, margin, market share, and customer satisfaction. • Participate in Stellar Partner Review (SPRs) to maintain and deepen customer relationships. • Drive learning and development initiatives for the sales team, fostering talent growth and succession planning. • Set performance expectations and hold the sales organization accountable for results. • Oversee strategic account management, complex negotiations, and competitive pricing strategies. • Identify and prioritize target markets within the Northeast; develop actionable plans to capture them. • Monitor the competitive landscape and leverage market intelligence to drive positioning. • Represent Stellar at industry events, trade shows, and key networking opportunities. Qualifications The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education: High School Diploma or equivalent required; Bachelor’s degree in business or related field preferred. Skills and Abilities: Technical skills and soft skills that are needed to be successful in this position. • Proven ability to align sales strategy with pipeline development to grow market revenue • Expertise in consultative selling and solution-based approaches • Strong executive presence and ability to engage senior-level customers and partners. • Excellent communication skills, including presenting to groups and negotiating at high levels. • Highly motivated, results-driven, and committed to excellence. • Proficient in MS Office and CRM tools. • Ability and willingness to travel throughout the Northeast territory at least twice per month, more as needed.